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Dell Pro 13 Plus Owner's Manual
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Dell Pro 13 Plus Owner's Manual

Dell Pro 13 Plus Owner's Manual

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Dell Pro 13 Plus
PB13250
Owner's Manual
Regulatory Model: P194G
Regulatory Type: P194G001
Febrauary 2025
Rev. A00

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Summary of Contents for Dell Pro 13 Plus

  • Page 1 Dell Pro 13 Plus PB13250 Owner's Manual Regulatory Model: P194G Regulatory Type: P194G001 Febrauary 2025 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 Touchpad.....................................20 Power adapter..................................21 Power adapter requirements of Dell Pro 13 Plus PB13250 (for computers that are shipped with a 3-cell, 45 Wh battery).............................21 Power adapter requirements of Dell Pro 13 Plus PB13250 (for computers that are shipped with a 3-cell, 55 Wh battery)............................22...
  • Page 4 After working inside your computer........................34 BitLocker..................................... 34 Recommended tools................................. 34 Screw list.....................................35 Major components of Dell Pro 13 Plus PB13250......................36 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........39 SIM card tray..................................39 Removing the SIM card tray (optional)......................... 39 Installing the SIM card tray (optional)........................
  • Page 5 Installing the M.2 2280 SSD............................. 69 Removing the M.2 2280 SSD........................... 70 Installing the M.2 2230 SSD............................71 Heat sink....................................72 Removing heatsink..............................72 Installing the heatsink..............................73 System board..................................74 Removing the system board............................. 74 Installing the system board............................77 I/O board..................................... 79 Removing the I/O board............................
  • Page 6 Chapter 9: Troubleshooting....................... 142 Handling swollen rechargeable Li-ion batteries......................142 Locating the Service Tag or Express Service Code of your Dell computer ............. 142 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 143 Running the SupportAssist Pre-Boot System Performance Check.............. 143 Built-in self-test (BIST)..............................143...
  • Page 7 Views of Dell Pro 13 Plus PB13250 Right 1. nano SIM-card slot (optional) Insert a SIM card to connect to a mobile broadband network NOTE: Availability of the sim card slot depends on the region and configuration ordered. 2. Global headset jack Connect headphones or a headset (headphone and microphone combo).
  • Page 8 Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to one of the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at Dell Support Site.
  • Page 9 3. Infrared emitter (optional) The infrared emitter emits infrared light, which enables the infrared camera to sense and track motion. 4. Camera A camera enables you to video chat, capture photos, and record videos. Views of Dell Pro 13 Plus PB13250...
  • Page 10 Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Dell Pro 13 Plus PB13250...
  • Page 11 Battery-charge status light The following table lists the battery-charge status light of your Dell Pro 13 Plus PB13250. Table 1. Battery charge and status light behavior  Power source LED behavior System power state Battery charge level AC adapter S0 or S5...
  • Page 12 ● If connected to the Internet, sign-in with an existing Microsoft account or create a new account. If not connected to the Internet, create an offline account. ● On the Support and Protection screen, enter your contact details. 3. Locate and use Dell apps from the Windows Start menu—Recommended. Set up your Dell Pro 13 Plus PB13250...
  • Page 13 When an issue is detected, the necessary system state information is sent to Dell to begin troubleshooting. SupportAssist is preinstalled on most of the Dell devices running the Windows operating system. For more information, see Support Assist documentation at Dell Support Site.
  • Page 14 The weight of your computer depends on the configuration that is offered. Processor The following table lists the details of the processors that are supported in your Dell Pro 13 Plus PB13250. Table 4. Processor  Description Option one Option two...
  • Page 15 Chipset The following table lists the details of the chipset that is supported by your Dell Pro 13 Plus PB13250. Table 5. Chipset  Description Values Chipset Integrated in the processor Processor Intel Core Ultra 5/7 DRAM bus width 64-bit Flash EPROM...
  • Page 16 M.2 cards, search in the Knowledge Base Resource at Dell Support Site. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your Dell Pro 13 Plus PB13250. Table 9. Wireless module specifications  Description Values Model number...
  • Page 17 Bluetooth wireless card Bluetooth 5.4 WWAN module The following table lists the Wireless Wide Area Network (WWAN) module that is supported in your Dell Pro 13 Plus/Dell Pro 13 Plus 2-in-1 PB13255. NOTE: The WWAN module is available only on certain configurations and in certain regions.
  • Page 18 For instructions to find your computer's International Mobile Equipment Identity (IMEI) number, search in the Knowledge Base Resource at Dell Support Site. Audio The following table lists the audio specifications of your Dell Pro 13 Plus PB13250. Table 11. Audio specifications  Description Values Audio controller...
  • Page 19 512 GB M.2 2230 solid-state drive, TLC Gen 4 PCIe NVMe up to 64 Gbps 256 GB Keyboard The following table lists the keyboard specifications of your Dell Pro 13 Plus PB13250. Table 13. Keyboard specifications  Description Values Keyboard type ●...
  • Page 20 Diagonal viewing angle: Camera ● 80.2 degrees ● 91.2 degrees Infrared camera 86.60 degrees Touchpad The following table lists the touchpad specifications of your Dell Pro 13 Plus PB13250. Table 15. Touchpad specifications  Description Values Touchpad resolution: >=300dpi Touchpad dimensions: Horizontal 125 mm (4.92 in.)
  • Page 21 3-cell, 45 Wh battery) NOTE: If you did not purchase the Dell-branded power adapter that is recommended for your computer, ensure that the power adapter you use meets the following requirements. The following table lists the power adapter requirements for your Dell Pro 13 Plus PB13250.
  • Page 22 3-cell, 55 Wh battery) NOTE: If you did not purchase the Dell-branded power adapter that is recommended for your computer, ensure that the power adapter you use meets the following requirements. The following table lists the power adapter requirements for your Dell Pro 13 Plus PB13250.
  • Page 23 Battery The following table lists the battery specifications of your Dell Pro 13 Plus PB13250. Table 19. Battery specifications  Description Option one Option two Option three Option four Battery type 3-cell, 45 3-cell, 55 3-cell, 45 Wh, 3-cell, 55 Wh,...
  • Page 24 CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.
  • Page 25 72 Watts in order to achieve the maximum charging speed. This computer supports USB Power Delivery (PD) fast charging. Display The following table lists the display specifications of your Dell Pro 13 Plus PB13250. Table 20. Display specifications  Description...
  • Page 26 (maximum) Anti-glare vs glossy finish Anti-glare Anti-glare Anti-glare GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell Pro 13 Plus PB13250. Table 21. GPU—Integrated  Controller Memory size Processor Intel Arc Graphics...
  • Page 27 Smart-card reader Contactless smart-card reader This section lists the contactless smart-card reader specifications of your Dell Pro 13 Plus PB13250. This module is only available in computers shipped with Smart-card readers. Table 23. Contactless smart-card reader specifications  Title Description Dell ControlVault 3 Plus Contactless...
  • Page 28 - OCS5.2 80K ID-One Cosmo 64 RSA D V5.4 T = 0 card Contacted smart-card reader The following table lists the contacted smart-card reader specifications of your Dell Pro 13 Plus PB13250. Table 25. Contacted smart-card reader specifications  Standards...
  • Page 29 The device connects to Dell ControlVault for usage and processing Operating and storage environment This table lists the operating and storage specifications of your Dell Pro 13 Plus PB13250. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 Table 26. Computer environment ...
  • Page 30 ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. Dell Optimizer Dell Optimizer is an AI-based software application that allows you to customize your computer settings for power and battery, and more. For Dell Pro 13 Plus PB13250 with Dell Optimizer, you can: ●...
  • Page 31 You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that are shipped with the product or at Dell Regulatory Compliance Home Page.
  • Page 32 Ensure that your computer is shut down and the power adapter is disconnected. a. Press and hold the B key and the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.
  • Page 33 received a static shock and immediately generates a "No POST/No Video" symptom with a beep code that is emitted for missing or nonfunctional memory. ● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures means that most of the time when damage occurs, it is not immediately recognizable.
  • Page 34 Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing the computer. Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer...
  • Page 35 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type and the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 36 Wireless card bracket M2x2.5 5G WWAN-card cable Shield M2x4 5G WWAN-card bracket Captive Screw M2x4 Major components of Dell Pro 13 Plus PB13250 The following image shows the major components of Dell Pro 13 Plus PB13250. Working inside your computer...
  • Page 37 1. Base cover 2. Battery 3. M.2 2230/M.2 2280 SSD thermal shield 4. M.2 2230 SSD 5. Heat sink 6. System board 7. Smart-card reader (optional) 8. Keyboard Working inside your computer...
  • Page 38 17. 5G WWAN-card shield NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 39 Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. SIM card tray Removing the SIM card tray (optional) Prerequisites...
  • Page 40 Figure 3. Removing the SIM card tray Steps 1. Insert a SIM-ejector pin into the release hole to release the SIM card tray. 2. Push the SIM-ejector pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.
  • Page 41 Figure 4. Installing the SIM card tray Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.
  • Page 42 CAUTION: If you are unable to turn on the computer, if your computer is unable to enter Service Mode, or the computer does not support Service Mode, proceed to disconnect the battery cable. 2. Remove the SIM card (optional). About this task NOTE: Before removing the base cover, ensure that there is no microSD-card that is installed in the microSD-card slot on your computer.
  • Page 43 Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry open the base cover from the recesses that are located in the U-shaped indents at the top edge of the base cover near the hinges.
  • Page 44 NOTE: Ensure that your computer is in Service Mode. If your computer is unable to enter Service Mode, disconnect the battery cable from the system board. To disconnect the battery cable, follow steps 4 and 5. 4. Disconnect the battery cable from the battery cable connector (BATT1) on the system board. 5.
  • Page 45 Removing and installing Customer Replaceable Units (CRUs)
  • Page 46 ● If the battery gets stuck inside your computer due to swelling, do not try to release it as, puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.
  • Page 47 About this task CAUTION: Removing the battery resets the BIOS setup settings to default. It is recommended that you note the BIOS setup settings before removing the battery. The following images indicate the location of the battery and provide a visual representation of the removal procedure. Figure 8.
  • Page 48 4. Remove the battery cable from the routing guides on the battery. 5. Disconnect the battery cable from the connector on the battery. 6. Remove the battery cable away from the battery. 7. Press and hold the power button for five s to ground the computer and drain the flea power. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 49 Figure 9. Battery cable routing Figure 10. Installing the battery Steps 1. Using the alignment posts, place the battery on the palm-rest assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest assembly. 3. Tighten the four captive screws that secure the battery to the palm-rest assembly. 4.
  • Page 50 Next steps 1. Install the base cover. 2. Install the SIM card (optional). 3. Follow the procedure in After working inside your computer. Wireless Wide Area Network (WWAN) card Removing the 5G WWAN card (optional) Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 51 Figure 11. Removing the 5G WWAN card Steps 1. Remove the two screw (M2x4) that secures the 5G WWAN-card bracket to the 5G WWAN card. 2. Lift the 5G WWAN-card shield off the 5G WWAN card. 3. Loosen the captive screw that secures the 5G WWAN-card bracket to the 5G WWAN card. 4.
  • Page 52 Installing the 5G WWAN card (optional) Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The 5G WWAN card is available only on certain configurations. It is connected to the computer with four antenna cables.
  • Page 53 NOTE: If the thermal pad is damaged, peel the thermal pad from the system board and replace it with a new thermal pad. The thermal pad must be purchased separately. 2. Connect the antenna cables to the 5G WWAN card. The following table provides the antenna-cable color scheme for the 5G WWAN card that is supported on your computer.
  • Page 54 Figure 13. Removing the M.2 2230 SSD Steps 1. Remove two screws (M2x3) that secures the SSD bracket to the palm-rest assembly. 2. Lift the M.2 2230 SSD off the system board. 3. Remove the screw (M2x4) that secures the M.2230 SSD to the system board. 4.
  • Page 55 Figure 14. Installing the M.2 2230 SSD Steps 1. Align the notch on the M.2 2230 SSD with the tab on the M.2 2230 SSD slot. 2. Slide the M.2 2230 SSD into the M.2 2230 SSD slot. 3. Replace the screw (M2x3) that secures the M.2 2230 SSD to the palm-rest assembly. 4.
  • Page 56 Figure 15. Removing the M.2 2280 SSD Steps 1. Remove the two screws (M2x3) that secures the SSD bracket to the palm-rest assembly. 2. Lift the SSD bracket off the system board. 3. Remove the screw (M2x4) that secures the M.2280 SSD to the system board. 4.
  • Page 57 Figure 16. Installing the M.2 2280 SSD Steps 1. Align the notch on the M.2 2280 SSD with the tab on the M.2 2280 SSD slot. 2. Slide the M.2 2280 SSD into the M.2 2280 SSD slot. 3. Replace the screw (M2x3) that secures the M.2 2280 SSD to the system board. 4.
  • Page 58 Figure 17. Removing the speakers Steps 1. Disconnect the speaker cable from the I/O board. 2. Remove the six screws (M1.6x3) that secures the speakers to the palm-rest assembly. 3. Remove the speaker cables from the routing guides on the palm-rest assembly. 4.
  • Page 59 Figure 18. Installing the speakers Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest assembly. 2. Route the speaker cable through the routing guides on the palm-rest assembly. 3. Replace the Six screws (M1.6x3) that secures the speakers to the palm-rest assembly. 4.
  • Page 60 To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that these procedures be performed by trained technical repair specialists. CAUTION: Your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.
  • Page 61 Figure 19. Removing the fan Steps 1. Remove the two screws (M2x4) that secures the 5G WWAN-card bracket to the 5G WWAN card . 2. Remove the screw (M2x2.5) that secures the Wlan card bracket. Removing and installing Field Replaceable Units (FRUs)
  • Page 62 3. Remove the WWAN cable and antenna cable from the routing guides on the palm-rest assembly. 4. Remove the two screws (M2x4) that secures the fan on the palm-rest assembly. 5. Disconnect the fan cable from the fan-cable connector (FAN1) on the I/O board. 6.
  • Page 63 Figure 21. Installing the fan Steps 1. Align the screw holes on the fan with the screw holes on the palm-rest assembly. 2. Replace the two screws (M2x4) that secure the fan to the palm-rest assembly. 3. Connect the fan cable to the fan-cable connector (FAN1) on the system board. 4.
  • Page 64 Figure 22. Removing the USH-daughter board Steps 1. Lift the latch and disconnect the smartcard reader flexible flat cable (FFC) from the connector on the USH daughter board. 2. Lift the latch and disconnect USH-daughter board FFC from the system board. 3.
  • Page 65 Figure 23. Installing the USH-daughter board Steps 1. Place the USH-daughter board on the chassis. 2. Replace the two screws (M2.0x2.0) that secure the USH-daughter board in place. 3. Connect the USH-daughter board FFC to the connector on the USH daughter board FFC to the chassis. 4.
  • Page 66 Smart-card reader Removing the smart-card reader CAUTION: The information in this removal section is intended for authorized service technicians only. NOTE: The smart-card reader is available only on certain configurations. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 67 Figure 24. Removing the smart-card reader Steps 1. Lift the latch and disconnect the smart-card reader cable from the connector on the USH board. 2. Remove the four screws (M2x2) that secure the smart-card reader to the palm-rest assembly. 3. Lift the smart-card reader, along with its cable, off the palm-rest assembly. Installing the smart-card reader CAUTION: The information in this installation section is intended for authorized service technicians only.
  • Page 68 About this task The following images indicate the location of the smart card reader and provide a visual representation of the installation procedure. Figure 25. Installing the smart-card reader Steps 1. Align and place the smart-card reader on its slot on the palm-rest assembly. 2.
  • Page 69 Solid State Drive (SSD) Removing the M.2 2230 SSD Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SIM card (optional). 3. Remove the base cover. About this task The following images indicate the location of the M.2 2230 SSD and provide a visual representation of the removal procedure. Figure 26.
  • Page 70 Figure 27. Installing the M.2 2280 SSD Steps 1. Align the notch on the M.2 2280 SSD with the tab on the M.2 2280 SSD slot. 2. Slide the M.2 2280 SSD into the M.2 2280 SSD slot. 3. Replace the screw (M2x3) that secures the M.2 2280 SSD to the system board. 4.
  • Page 71 Figure 28. Removing the M.2 2280 SSD Steps 1. Remove the two screws (M2x3) that secures the SSD bracket to the palm-rest assembly. 2. Lift the SSD bracket off the system board. 3. Remove the screw (M2x4) that secures the M.2280 SSD to the system board. 4.
  • Page 72 Figure 29. Installing the M.2 2230 SSD Steps 1. Align the notch on the M.2 2230 SSD with the tab on the M.2 2230 SSD slot. 2. Slide the M.2 2230 SSD into the M.2 2230 SSD slot. 3. Replace the screw (M2x3) that secures the M.2 2230 SSD to the palm-rest assembly. 4.
  • Page 73 The following images indicate the location of the heat sink and provide a visual representation of the removal procedure. Figure 30. Removing the heat sink Steps 1. Loosen the four captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [4 >...
  • Page 74 Figure 31. Installing the heat sink (Integrated GPU) Steps 1. Place the heat sink on the system board. 2. Tighten the four captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4]. NOTE: The number of screws varies depending on the configuration ordered.
  • Page 75 4. Remove the M.2 2230 2280, as applicable. 5. Remove the 5G WWAN card. 6. Remove the heatsink. About this task The following images indicate the system board connectors. Figure 32. System board connectors 1. Wireless-card (WLAN) 2. MIPI camera cable connector 3.
  • Page 76 Figure 33. Removing the system board Steps 1. Remove the screw (M2x2.5) that secure the WLAN bracket to the palm-rest assembly. 2. Lift the WLAN bracket off the palm-rest assembly. 3. Disconnect the WLAN cables from the WLAN card. 4. Remove the two screws (M2x2.5) that secure the display-cable bracket to the palm-rest assembly. 5.
  • Page 77 15. Lift the system board off the palm-rest assembly. Installing the system board CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the system board connector.
  • Page 78 Figure 35. Installing the system board Steps 1. Align and place the system board on its slot on the palm-rest assembly. 2. Replace the three screws (M2x3) that secures the system board to the I/O board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [ 3 > 2 > 1]. NOTE: The number of screws varies depending on the configuration ordered.
  • Page 79 13. Connect the USH cable to the USH module and close the latch to secure the cable. 14. Connect the touchpad cable to the touchpad module and close the latch to secure the cable. Next steps 1. Install the heatsink 2.
  • Page 80 Figure 36. Removing the I/O board Steps 1. Unroute the WWAN antenna cables from the routing guides on the I/O board. NOTE: This step applies to models shipped with a USH daughter board. 2. Disconnect the optional fingerprint-reader cable from the I/O board. 3.
  • Page 81 Figure 37. Installing the I/O board Steps 1. Place the I/O board in place. 2. Replace the three screws (M1.2x1.4) that secure the I/O board in place. 3. Replace the screw (M2x4) that secures the I/O board in place. 4. Connect the optional fingerprint-reader cable to the I/O board. 5.
  • Page 82 2. Remove the SIM card (optional). 3. Remove the base cover. 4. Remove the battery. 5. Remove the M.2 2230 M.2 2280 SSD, as applicable. . 6. Remove the 5G WWAN card. 7. Remove the fan. 8. Remove the display assembly.
  • Page 83 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the power button with optional fingerprint reader and provide a visual representation of the installation procedure. Figure 39.
  • Page 84 Keyboard Removing the keyboard CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SIM card (optional). 3. Remove the base cover. 4.
  • Page 85 Figure 40. Removing the keyboard Figure 41. Removing the keyboard Removing and installing Field Replaceable Units (FRUs)
  • Page 86 Steps 1. Open the latch and disconnect the keyboard cable from the touchpad. NOTE: For the keyboard, the latch is the "black" portion of the connector. 2. Open the latch and disconnect the keyboard-backlight cable from the touchpad. NOTE: For the keyboard-backlight, the latch is the "white" portion of the connector. 3.
  • Page 87 Figure 42. Installing the keyboard Steps 1. Align and place the keyboard on the keyboard bracket. Removing and installing Field Replaceable Units (FRUs)
  • Page 88 2. Replace the two screws (M2x2) to secure the keyboard to the keyboard bracket. 3. Turn the keyboard bracket over. 4. Align and place the keyboard bracket on the palm-rest assembly. 5. Replace the 17 screws (M2x2) that secure the keyboard bracket to the palm-rest assembly. 6.
  • Page 89 About this task NOTE: When replacing the palm-rest assembly, transfer the dummy SIM filler to the new palm-rest assembly. The following image indicates the location of the palm-rest assembly and provides a visual representation of the removal procedure. Figure 43. Removing the palm-rest assembly Steps Remove all the components mentioned in the pre-requisites to get the palm-rest assembly.
  • Page 90 Figure 44. Installing the palm-rest assembly Steps Place the palm-rest assembly on a clean and flat surface. NOTE: The touchpad is pre-assembeled with the palm-rest assembly. NOTE: The battery support bracket and the keyboard support frame must be added to the replacement palm-rest assembly.
  • Page 91 Display assembly Removing the display assembly CAUTION: The information in this removing section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SIM card (optional). 3. Remove the base cover.
  • Page 92 Steps 1. Remove the two (M2x2.5) screws that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the palm-rest assembly. 3. Disconnect the display cable from the display cable connector (LCD1) on the system board. 4.
  • Page 93 Figure 46. Installing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 94 Figure 47. Installing the display assembly Steps 1. Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3.
  • Page 95 Display bezel Removing the display bezel CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SIM card (optional). 3. Remove the base cover.
  • Page 96 Removing and installing Field Replaceable Units (FRUs)
  • Page 97 Removing and installing Field Replaceable Units (FRUs)
  • Page 98 Removing and installing Field Replaceable Units (FRUs)
  • Page 99 After the display panel screws have been removed, lift up the bottom side of the panel and slide it downward to release the display bracket from the slots at the top side of the display back cover. The panel and its support brackets are defined as a single service part.
  • Page 100 Installing the display bezel CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display bezel and provide a visual representation of the installation procedure. Figure 48.
  • Page 101 3. Install the SIM card (optional). 4. Follow the procedure in After working inside your computer. Display hinges Removing the display hinges CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 102 Figure 49. Removing the display hinges Steps 1. Remove the three screws (M2.5x3.5) that secures the right hinge to the display back cover. 2. Lift and remove the hinge cap securing the hinges to the display back cover. 3. Lift and remove the right hinge from the display back cover. 4.
  • Page 103 About this task The following images indicate the location of the display hinges and provide a visual representation of the installation procedure. Figure 50. Installing the display hinges Steps 1. Align the screw hole on the left hinge with the screw hole on the display back cover. 2.
  • Page 104 7. Follow the procedure in After working inside your computer. Display panel Removing the display panel CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 105 Removing and installing Field Replaceable Units (FRUs)
  • Page 106 Figure 52. Removing the Display panel Steps 1. Remove the two screws (M2x2.5) that secure the display panel to the display back cover. 2. Lift and open the display panel to access the display cable. 3. Peel the conductive tape on the display cable connector. 4.
  • Page 107 About this task The following images indicate the location of the display panel and provide a visual representation of the installation procedure. Figure 53. Installing the display panel Removing and installing Field Replaceable Units (FRUs)
  • Page 108 Figure 54. Installing the display panel Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Close the display panel and the display back cover to assemble. NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover.
  • Page 109 7. Follow the procedure in After working inside your computer. Camera module Removing the camera module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 110 Steps 1. Peel the tape that secures the camera cable to the display back cover. 2. Disconnect the camera cable from the camera. 3. Carefully lift the camera module starting from the prying point at the bottom edge of the camera module. 4.
  • Page 111 Figure 56. Installing the camera module Steps 1. Connect the display cable one and the display cable two if present. 2. Route the antenna cables and from the routing channels. 3. Secure the four (M2.5x5) screws securing the LCD hinges in place. 4.
  • Page 112 5. Remove the display assembly. 6. Remove the display bazel. 7. Remove the display hinges. 8. Remove the display panel. About this task The following images indicate the location of the display cable and provide a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 113 Figure 57. Removing the display cable Removing and installing Field Replaceable Units (FRUs)
  • Page 114 Steps 1. Peel the tape that secures the display cable to the display back cover. 2. Disconnect the display cable from the camera module. 3. Peel the display cable to release it from adhesive and lift the display cable off the display back cover. Installing the display cable CAUTION: The information in this installation section is intended for authorized service technicians only.
  • Page 115 Figure 58. Installing the display cable Steps 1. Connect the display cable to the connector on the camera. 2. Adhere the display cable to the display back cover. 3. Adhere the tape that secures the display cable to the display back cover. Removing and installing Field Replaceable Units (FRUs)
  • Page 116 Next steps 1. Install the display panel. 2. Install the display hinges. 3. Install the display bazel. 4. Install the display assembly. 5. Install the 5G WWAN card. 6. Install the base cover. 7. Install the SIM card (optional). 8. Follow the procedure in After working inside your computer.
  • Page 117 Figure 59. Removing the display back cover Steps Remove all the components mentioned in the pre-requisites to get the display back cover. Installing the display back cover CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 118 Figure 60. Installing the display back cover Steps Place the display back cover on a flat surface. Next steps 1. Install the camera. 2. Install the display cable. 3. Install the display hinges 4. Install the display panel. 5. Install the display bazel.
  • Page 119 ● Windows 11 Home ● Ubuntu Linux 24.04 NOTE: Windows 10 22H2 is supported only for computers downgraded by end users from Windows 11. Support by Dell technologies is subjected to the Microsoft Windows 10 End of Support plan. Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347.
  • Page 120 BIOS Setup NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed. CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for future reference.
  • Page 121 Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 30. BIOS Setup options—Overview menu  Overview Dell Pro 13 Plus PB13250 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 122 Table 30. BIOS Setup options—Overview menu (continued) Overview Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the Express Service Code of the computer. Ownership Tag Displays the Ownership Tag of the computer. Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your computer.
  • Page 123 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 124 Table 31. BIOS Setup options—Boot Configuration menu (continued) Boot Configuration By default, the PK option is selected. Table 32. BIOS Setup options—Integrated Devices menu  Integrated Devices Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date format take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format.
  • Page 125 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Type-C Dock Override Enables or disables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated.
  • Page 126 Table 34. BIOS Setup options—Display menu  Display Display Brightness Brightness on battery power Enables to set the screen brightness when the computer is running on battery power. By default, the screen brightness is set to 50 when the computer is running on battery power.
  • Page 127 By default, the Optimized option is selected. Standard setting for balanced performance, noise, and temperature. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. BIOS Setup...
  • Page 128 Table 36. BIOS Setup options—Power menu (continued) Power By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables or disables the computer from entering Sleep (S3) mode in the operating system. By default, the Block Sleep option is disabled.
  • Page 129 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. Intel Total Memory Encryption Enables or disables the processor’s memory encryption feature.
  • Page 130 By default, the Start Data Wipe option is disabled. Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation.
  • Page 131 Table 37. BIOS Setup options—Security menu (continued) Security Dell software applications from reading configuration settings, and/or prevents changes to the BIOS configuration settings. When enabled, this option only supports the Authenticated BIOS Manageability Interface (ABI) for managing the BIOS configuration changes. To support this feature, ABI must be enabled and provisioned.
  • Page 132 BIOS passwords. You can modify the minimum and maximum length of the passwords and require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least eight characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the computer or hard drive password.
  • Page 133 When an internal hard drive password is set, it must first be cleared before Master Password Lockout can be changed. By default, the Enable Master Password Lockout option is disabled. Dell does not recommend enabling the Master Password Lockout unless you have implemented your own password recovery computer. Allow Non-Admin PSID Revert The Allow Non-Admin PSID Revert option allows a user to clear the hard drive password without entering the BIOS Admin Password.
  • Page 134 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 40. BIOS Setup options—System Management menu  System Management Service Tag Displays the Service Tag of the computer.
  • Page 135 Table 41. BIOS Setup options—Keyboard menu  Keyboard Fn Lock Options Enables or disables the Fn Lock option. By default, the Fn Lock option is enabled. Lock Mode By default, the Lock Mode Secondary option is enabled. With this option, the F1-F12 keys scan the code for their secondary functions.
  • Page 136 ● Intel Virtualization Technology - X ● Intel Virtualization Technology - Direct By default, the Intel Trusted Execution Technology (TXT) option is enabled. For additional security, Dell Technologies recommends keeping the Intel Trusted Execution Technology (TXT) option enabled. DMA Protection...
  • Page 137 Table 44. BIOS Setup options—Performance menu  Performance Multi-Core Support Active Multiple Performance Cores (P- Allows to change the number of Atom cores available to the operating system. Cores) Select The default value is set to the maximum number of cores. By default, the All Cores option is selected.
  • Page 138 Failure to provide the recovery key can result in data loss or an operating system reinstall. For more information, see the Knowledge Base Resource updating the BIOS on Dell systems with BitLocker enabled. Steps 1.
  • Page 139 ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...
  • Page 140 CAUTION: Ensure that your computer is locked when it is not in use. Anyone can access the data that is stored on your computer, when left unattended. Table 46. System and setup password  Password type Description System password Password that you must enter to boot to your operating system.
  • Page 141 6. Press Y to save the changes and exit from System Setup. The computer restarts. Clearing system and setup passwords About this task To clear the system or setup passwords, contact Dell technical support as described at Contact Support. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.
  • Page 142 ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
  • Page 143 Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded within the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...
  • Page 144 LCD Built-in Self-Test (LCD-BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.
  • Page 145 System-diagnostic lights This section lists the system-diagnostic lights of your Dell Pro 13 Plus PB13250. Table 48. System-diagnostic lights  Blinking pattern Amber White Problem description Suggested resolution TPM detection failure Replace the system board. Unrecoverable SPI Flash Replace the system board.
  • Page 146 It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.
  • Page 147 Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides multiple options for recovering the Windows operating system on your Dell computer. For more information, see...
  • Page 148 NOTE: For more information about performing a hard reset, go to Dell Support Site. On the menu bar at the top of the Support page, select Support > Support Library. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.
  • Page 149 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 49. Self-help resources  Self-help resources Resource location Information about Dell products and services Dell Site Tips Contact Support In Windows search, type Contact Support, and press Enter.

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