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Supermicro SuperServer SYS-421GE-NBRT-LCC User Manual
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Supermicro SuperServer SYS-421GE-NBRT-LCC User Manual

Supermicro SuperServer SYS-421GE-NBRT-LCC User Manual

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SuperServer
®
SYS-421GE-NBRT-LCC
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer SYS-421GE-NBRT-LCC

  • Page 1 SuperServer ® SYS-421GE-NBRT-LCC USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...
  • Page 4 Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................11 Control Panel .........................12 Rear View ..........................13 1.3 Motherboard Layout ......................14 Quick Reference Table ......................15 1.4 Motherboard Block Diagram....................17 Chapter 2 Server Installation 2.1 Overview ..........................18 2.2 Unpacking the System .......................18 2.3 Preparing for Setup ......................18...
  • Page 5 Preface 3.3 Accessing the CPU, GPU, and I/O Trays ................26 3.4 Static-Sensitive Devices ......................29 Precautions ........................29 3.5 Processor and Heatsink .....................30 Processor Overview ......................30 Installation Overview ......................31 Installation Procedure Overview ..................31 Create the Processor Carrier Assembly ................32 Assemble the Processor Heatsink Module ..............36 Remove the Socket Cover ....................38 Install the PHM ........................39 Removing the PHM ......................42...
  • Page 6 Preface 4.5 Jumpers ..........................68 How Jumpers Work ......................68 4.6 LED Indicators ........................70 4.7 M.2 Solid State Drive Installation ..................71 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................72 5.2 Driver Installation ........................74 5.3 BMC ............................75 5.4 Logging into the BMC ......................75 Chapter 6 Optional Components 6.1 Fans ............................76 6.2 Cables ..........................76...
  • Page 7 Preface 7.9 Reporting an Issue ......................86 Returning Merchandise for Service ...................86 7.10 Feedback ...........................86 7.11 Contacting Supermicro .......................87 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.
  • Page 9 4U; 17.6” x 6.85” x 35.25” (W x H x D), (449 x 174 x 895 mm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SYS-421GE-NBRT-LCC have been certified as compliant with UL and CSA: GP403LC-Q66X13, GP403LC-66.
  • Page 10 Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Front View Control Panel CPU1 CPU2 Figure 1-1. System Front View System Features: Front Item Description Control Panel Front control panel with buttons and LEDs (see next section for details) Two USB 3.0 ports VGA (graphics) port 0 to 7...
  • Page 11 Chapter 1: Introduction Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator. For RAID configurations using a controller, the meaning of the status indicator is described in the table below. For OS RAID or non-RAID configurations, some LED indications are not supported, such as hot spare.
  • Page 12 Chapter 1: Introduction Control Panel Figure 1-2. Control Panel Control Panel Features Features Description Power LED Indicates when the system power is on, and flashes when a system overheat is detected. Turns on the blue LED on the rear of the chassis; used to locate the server in large racks UID LED and server banks LAN Activity LED...
  • Page 13 Chapter 1: Introduction Rear View RJ45 Ports IPMI Port Figure 1-3. System Rear View System Features: Rear Item Description RJ45 Ports Two RJ45 10GbE ports (Intel X710) and IPMI port ® IPMI Port Dedicated IPMI LAN port Four redundant 6600 W Titanium Level power supplies (logical locations noted) 1 to 4 (from left to right: PWS1, PWS2, PWS3, PWS4) 6 to...
  • Page 14 Chapter 1: Introduction 1.3 Motherboard Layout Below is a layout of the X13DEG-D motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.
  • Page 15 Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) JVRM1 BMC I²C/SCL to VRM Pins 1-2 (Closed) JVRM2 BMC I²C/SDA to VRM Pins 1-2 (Closed) Management Engnie manufacturing JPME1, JPME2 mode Description Status LED4, LED7 M.2 Activity LED Blinking Green: M.2 device working normally Blinking Green: BMC Normal (Active)
  • Page 16 Chapter 1: Introduction JTPM1 Trusted Platform Module/Port 80 Connector JUSB1 USB 3.0 Header (supports up to two USB connections) JVGA1 Front Control Panel Header VGA support P54V_JPWR Main Power Connector...
  • Page 17 Chapter 1: Introduction 1.4 Motherboard Block Diagram CPU2-A1 CPU2-B1 CPU2-D1 CPU2-C1 AE:00.0 BF:00.0 2D:00.0 3F:00.0 CPU1-D1 CPU1-C1 CPU1-B1 CPU1-A1 VR14 VR14 GPU4 GPU1 GPU8 GPU5 8 PHASE 8 PHASE 350W 350W 19:00.0 66:00.0 9B:00.0 E4:00.0 CPU2 CPU1 GPU2 GPU3 GPU6 GPU7 DDR5 DDR5...
  • Page 18 Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory, etc., refer to Chapter 3 for details on installing those specific components.
  • Page 19 Chapter 2: Server Installation Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them. • In single rack installations, stabilizers should be attached to the rack. In multiple rack in- stallations, the racks should be coupled together.
  • Page 20 Chapter 2: Server Installation Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading. Circuit Overloading Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on overcurrent protection and power supply wiring.
  • Page 21 Chapter 2: Server Installation 2.4 Installing the Chassis into a Rack Installing the Mounting Rails on the Rack Installing the Mounting Rails 1. Confirm that the left and right outer rails have been correctly identified. 2. Install the rails using the screws that come with kit as shown in the illustration below. 3.
  • Page 22 Chapter 2: Server Installation Rack-Mounting the Chassis After the rails are installed on the rack, the chassis can now be mounted. Note that it is heavy and requires two to three people to lift. Installing the Chassis into a Rack 1.
  • Page 23 Chapter 2: Server Installation Unmounting the Chassis from the Rack Caution: The chassis is heavy and requires two to three people to lift it out. Removing the Chassis 1. Remove all screws that are securing the chassis from its sides. 2.
  • Page 24 Chapter 2: Server Installation Connecting to a Coolant Distribution Unit (CDU) Caution: The chassis is heavy and requires two to three people to lift it out. The CSE-GP403TS-R000NFP chassis uses a liquid-cooling solution to maintain operational temperature. The coolant from the chassis is circulated out to an external Coolant Distribution Unit (CDU) using specialized pipes and tubes, where it is cooled through a cooling tower or cooling unit, and circulated back to the CDU and back to the chassis.
  • Page 25 Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. 3.1 Removing Power Use the following procedure to ensure that power has been removed from the system.
  • Page 26 Chapter 3: Maintenance and Component Installation Figure 3-1. Removing the Chassis Cover 3.3 Accessing the CPU, GPU, and I/O Trays Important: Except for short periods of time, do not operate the server without the cover in place. The chassis cover must be in place to allow for proper airflow and to prevent overheating.
  • Page 27 Chapter 3: Maintenance and Component Installation Figure 3-2. Removing the CPU Tray Figure 3-3. Removing the GPU Tray...
  • Page 28 Chapter 3: Maintenance and Component Installation Figure 3-4. Removing the I/O Tray...
  • Page 29 Chapter 3: Maintenance and Component Installation 3.4 Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic components. To avoid damaging your motherboard, it is important to handle it very carefully. The following measures are generally sufficient to protect your equipment from ESD. Precautions •...
  • Page 30 Chapter 3: Maintenance and Component Installation 3.5 Processor and Heatsink Processor Overview The motherboard supports 4th and 5th Gen Intel Xeon Scalable processors. The models of each differ in the number of cores, and each requires a different CPU carrier. The CPU carriers differ by the presence or absence of shims and levers.
  • Page 31 When installing the processor and heatsink, ensure a torque driver set to the correct force is used for each screw. • Refer to the Supermicro website for updates on processor support. Installation Procedure Overview After preparing the system, and following ESD precautions, there are four steps to installing the processor and heatsink onto the motherboard.
  • Page 32 Chapter 3: Maintenance and Component Installation Create the Processor Carrier Assembly Assembling the Process Carrier Assembly 1. Hold the processor with the gold pins (LGA lands) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 33 Chapter 3: Maintenance and Component Installation 2. Turn the processor over (with the gold pins up). Locate the CPU keys on the processor and the four latches on the carrier. Latch CPU Key Latch CPU Key Latch Latch Latch CPU Key Latch CPU Key Latch...
  • Page 34 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the processor carrier and press it down (E1A and E1B only). Lever Lever Carrier E1A Carrier E1B 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...
  • Page 35 Chapter 3: Maintenance and Component Installation 5. Once aligned, carefully insert the CPU into the carrier, making sure that the CPU is secured by latches 1, 2, 3, and 4. Processor Carrier Assembly Processor Carrier Assembly (Top View) (Component Side)
  • Page 36 Chapter 3: Maintenance and Component Installation Assemble the Processor Heatsink Module Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. If this is a re-installation, apply the proper amount of thermal grease to the underside of the heatsink.
  • Page 37 Chapter 3: Maintenance and Component Installation 4. Align "a" on the processor carrier assembly with the triangular cutout "A" on the heatsink along with "b", "c", "d" on the processor assembly with "B", "C", "D" on the heatsink. 5. Once properly aligned, place the heatsink on the processor carrier assembly with all corners matched up, making sure that the four clips are properly securing the heatsink.
  • Page 38 Chapter 3: Maintenance and Component Installation Remove the Socket Cover Remove the plastic protective cover from the socket by gently squeezing the grip tabs and pulling the cover off. CPU Socket with Plastic Protective Cover...
  • Page 39 Chapter 3: Maintenance and Component Installation Install the PHM To install the PHM into the CPU socket, follow these steps. 1. Locate four threaded fasteners (a, b, c, d) and Pin 1 on the CPU socket. (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 2.
  • Page 40 Chapter 3: Maintenance and Component Installation 3. Check the rotating wires (1, 2, 3, 4) to make sure that they are in the unlatched position. Unlatched State Top View Side View Rotating Wire 1 PEEK Nut 4. Align PEEK nut "A" (next to the trianglular pin 1 on the heatsink) with threaded fastener "a"...
  • Page 41 Chapter 3: Maintenance and Component Installation 6. Press all four rotating wires outward and make sure that the heatsink is securely latched into the CPU socket. Latched State 7. With a T30 bit torque driver set to a force of 8.0 in-lbf (0.904 N-m),tighten the PEEK nuts in the sequence of "A", "B", "C", and "D".
  • Page 42 Chapter 3: Maintenance and Component Installation Removing the PHM To remove the processor heatsink module (PHM) from the motherboard, follow these steps. 1. Shut down the system and unplug the AC power cord from all power supplies. 2. Use a T30-bit torque driver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.
  • Page 43 Chapter 3: Maintenance and Component Installation 4. Gently lift the PHM upward to remove it from the CPU socket.
  • Page 44 Chapter 3: Maintenance and Component Installation Removing the Carrier Assembly from the Heatsink To remove the processor carrier assembly from the PHM, follow these steps: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown below.
  • Page 45 Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly To remove the processor from the processor carrier, follow these steps. 1. Unlock the lever from its locked position and push it upwards to disengage the processor from the processor carrier as shown below right. Lever 2.
  • Page 46 Chapter 3: Maintenance and Component Installation 3.6 Memory Support and Installation Note: Check the Supermicro website for recommended memory modules and updates on possible memory support. Important: Exercise extreme care when installing or removing DIMM modules to prevent any possible damage.
  • Page 47 Chapter 3: Maintenance and Component Installation DDR5 Memory Support for the 5 Gen. Intel Xeon Scalable Processors Speed (MT/s); Voltage (V); DIMM Per Channel (DPC) DIMM Density and DIMM Ranks Per DIMM Capacity Type & Data Width 1DPC (Note) 2DPC (Stack) 16 Gb 24 Gb...
  • Page 48 CPU2: P2-DIMMA1 / P2-DIMMA2 / P2-DIMMB1 / P2-DIMMB2 / P2-DIMMC1 / P2-DIMMC2 / P2-DIMMD1 / P2-DIMMD2 / P2-DIMME1 / P2-DIMME2 / P2-DIMMF1 / P2-DIMMF2 / P2-DIMMG1 / P2-DIMMG2 / P2-DIMMH1 / P2-DIMMH2 Note: This memory configuration is recommended by Supermicro for optimal memory performance. Please use this configuration to maximize your memory performance.
  • Page 49 Chapter 3: Maintenance and Component Installation DDR5 Memory Population Table for HMB CPU 32-DIMM Motherboards 1 CPU: Memory Population Sequence 1 CPU & 1 DIMM P1-DIMMA1 or P1-DIMME1 P1-DIMMA1 / P1-DIMMG1 1 CPU & 2 DIMMs or P1-DIMMC1 / P1-DIMME1 1 CPU &...
  • Page 50 Chapter 3: Maintenance and Component Installation Memory Slots This motherboard supports up to 8 TB of DDR5 memory in 32 slots. Please refer to the layout drawing below for the locations of the DIMM slots: DIMM Slots Supported by CPU1 DIMM Slots Supported by CPU2 P1-DIMMA1 P2-DIMMA1...
  • Page 51 Chapter 3: Maintenance and Component Installation EJSW_3 EJSW_GDE1 EJSW_4 EJSW_5 EJSW_6 EJSW_7 EJSW_8 EJSW_GDE2 EJSW_9 EJSW_10 JSW_PWR1 JSW_PWR2 JSW_PWR3 EJNIC2 EJNIC3 EJNIC4 EJNIC5 EJNIC6 EJNIC1 JPW_STBY1 LEDBMC JFP1 JUSB1 EJNVME2 EJNVME3 JMCIO2A EJNVME4 MH12 JRPG1 LEDPWR BAR CODE BIOS LICENSE MAC CODE X13DEG-D REV:1.00...
  • Page 52 Chapter 3: Maintenance and Component Installation DIMM Installation Note: The DDR5 DIMM modules are NOT hot-swap; be sure to disconnect power for a minimum of 20 seconds before inserting or removing DIMMs. 1. Insert the desired number of DIMMs into the memory slots based on the recommended DIMM population tables in the previous section.
  • Page 53 Chapter 3: Maintenance and Component Installation DIMM Removal Press both release tabs on the ends of the memory module to unlock it. Once the memory module has been loosened, remove it from the memory slot. Note: Removing a DDR5 DIMM module at a slant angle will cause module damages. It is strongly recommended that you lift the module straight up out of the slot.
  • Page 54 Chapter 3: Maintenance and Component Installation Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system as described in Section 3.1. 1.
  • Page 55 The SYS-421GE-NBRT-LCC system sserver storage drives are mounted in tool-less drive carriers that simplify their removal from the server. These carriers also help promote proper airflow. Note: Enterprise level storage drives are recommended for use in Supermicro servers. For compatible storage drives, see the system web page.
  • Page 56 Chapter 3: Maintenance and Component Installation Figure 3-8. Installing an NVMe U.2 Storage Device...
  • Page 57 Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using BMC. Note: If you are using VROC, see the VROC appendix in this manual instead.
  • Page 58 Chapter 3: Maintenance and Component Installation 3.8 System Cooling Fans Fan speed is controlled by a system temperature setting in the BMC. If a fan fails, the remaining fans will ramp up to full speed. The system can continue to run with a failed fan. Replace any failed fan at your earliest convenience with the same type and model.
  • Page 59 Chapter 3: Maintenance and Component Installation 3.9 GPUs Installing GPU/PCIe Cards The chassis provides two removable GPU/PCIe expansion bays located in the I/O tray. Each bay has a pull-out module where up to three full-height, half-length (FHHL) GPU/PCIe cards may be installed. Removal of the pull-out module is shown below. There is also a non-removable bay located in the middle of the I/O tray, this supports up to eight half-height, low-profile PCIe slots.
  • Page 60 In the event of a power module failure, the other power module will continue to power the system on its own. Failed power supply modules can be replaced without powering down the system. Replacement modules can be ordered directly from Supermicro. Power Supply Indicators...
  • Page 61 Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.
  • Page 62 The JTPM1 header is used to connect a TPM Module for Trust Platform Module/Port 80 support. The TPM module, which is optional and available from Supermicro, is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system.
  • Page 63 Chapter 4: Motherboard Connections PCIe 3.0 M.2 Slots Two PCIe 3.0 M.2 slots are located at JM2_1 and JM_2 on the motherboard. These M.2 slots support PCIe 3.0 M.2 NVMe SSDs in the 2280 and 22110 form factors. To accommodate the 2280 and 22110 form factors, four M.2 mounting holes (MH13–MH16) are provided on the motherboard.
  • Page 64 The control panel header, located at JFP1, contains header pins for various buttons and LED indications with I²C support for front access. This front control panel header is designed specifically for use with Supermicro chassis. See the figure below for the pin-out descriptions of JFP1.
  • Page 65 Chapter 4: Motherboard Connections UID LED The unit identifier LED connection is located on pin 3 of JFP1. Fail LED (Information LED for OH/FF/PF) The Fail LED (Information LED for OH/Fan Fail/PWR Fail) connection is located on pin 4 of JFP1.
  • Page 66 Chapter 4: Motherboard Connections Standby Power LED The LED indicator for standby power is located on pin 8 of JFP1. If this LED is on, standby power is on. RoT (Root of Trust) Power LED The Power LED for RoT (Root of Trust) connection is located on pin 9 of JFP1. If this LED is on, power for the RoT chip is on.
  • Page 67 Chapter 4: Motherboard Connections 4.4 Input/Output Ports VGA Connection The front VGA header is located on JVGA1 on the motherboard. The VGA connection provides analog interface support between the computer and the video displays. Universal Serial Bus (USB) 3.2 Header A USB header that supports two USB 3.2 Gen1 ports is located at JUSB1 on the motherboard.
  • Page 68 Chapter 4: Motherboard Connections 4.5 Jumpers How Jumpers Work To modify the operation of the motherboard, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector. Pin #1 is identified with a square solder pad on the printed circuit board. See the diagram below for an example of jumping pins 1 and 2.
  • Page 69 Chapter 4: Motherboard Connections BMC I²C/SDA to VRM and BMC I²C/SCl to VRM Select Jumper Use JVRM1 to select between BMC I²C/SCL for VRM support. Use JVRM2 to select BMC I²C/SDA for VRM support. Connect a cable to JVRM1 and JVRM2 to enable BMC for VRM support.
  • Page 70 Chapter 4: Motherboard Connections 4.6 LED Indicators Onboard Power LED The Onboard Power LED is located at LEDPWR on the motherboard. When this LED is on, the system power is on. Be sure to turn off the system power and unplug the power cords before removing or installing components.
  • Page 71 Chapter 4: Motherboard Connections 4.7 M.2 Solid State Drive Installation Installing Dual M.2 SSDs 1. Disconnect power from the motherboard or system. 2. Refer to the motherboard layout and locate the M.2 dual slot (J18). 3. Insert lower M.2 sideways into the connector so that it lays flat, then follow the instructions below from 4.
  • Page 72 1. Create a method to access the Microsoft Windows installation ISO file. That can be a USB flash or media drive. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 73 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.
  • Page 74 The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive.
  • Page 75 When logging in to the BMC for the first time, please use the unique password provided by Supermicro to log in. After logging in, you can change the administrator password to protect your security. When logging in as an administrator, you can also create a user account and set the password of your choice for subsequent logins.
  • Page 76 Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components. 6.1 Fans PCB Options Part Number Description MCP-320-40308-0N Internal fan cage for four additional fans FAN-0263L4 6-cm, 12 V single rotor fan 6.2 Cables Cable Options Part Number Description CBL-CDAT-1120-60...
  • Page 77 Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...
  • Page 78 Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports a Baseboard Management Controller (BMC) interface. It provides remote access, monitoring and management. There are several BIOS settings related to the BMC.
  • Page 79 Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service sections in this chapter. Always disconnect the AC power cord before adding, changing, or installing any non hot-swap hardware components.
  • Page 80 Chapter 7: Troubleshooting and Support No Video 1. If the power is on, but you do not have video, remove all add-on cards and cables. 2. Remove all memory modules and turn on the system (if the alarm is on, check the specs of memory modules, reset the memory, or try a different one).
  • Page 81 5. Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. 6. Proper software support: Make sure that the correct drivers are used.
  • Page 82 Chapter 7: Troubleshooting and Support 6. To find out if a component is good, swap this component with a new one to see if the system will work properly. If so, then the old component is bad. You can also install the component in question in another system.
  • Page 83 Before contacting Technical Support, please take the following steps. Also, please note that as a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problems with the specific system configuration that was sold to you.
  • Page 84 RMA Department at Supermicro for repair. Note 2: For BIOS Update and Recovery instructions, please refer to the Firmware Update and Recovery Instructions for Supermicro's X13 Motherboards User's Guide posted at https://www.supermicro.com/support/manuals/. Question: I use surprise hotplug to plug and unplug NVMe drives into the SYS-421GE-NBRT-LCC system and the NVMe LED keeps flashing an amber light.
  • Page 85 Chapter 7: Troubleshooting and Support 7.7 Battery Removal and Installation Battery Removal To remove the onboard battery, follow the steps below: 1. Power off your system and unplug your power cable. 2. Locate the onboard battery as shown below. 3. Using a tool such as a pen or a small screwdriver, push the battery lock outwards to unlock it.
  • Page 86 During the warranty period, contact your distributor first for any product problems. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. To provide feedback on our manuals, please email us at techwriterteam@ supermicro.com.
  • Page 87 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.
  • Page 88 Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 89 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 90 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 91 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 92 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 93 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告...
  • Page 94 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 95 Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !‫אזהרה‬ ‫.יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה‬ ‫.ينبغي...
  • Page 96 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 97 Appendix A: Warning Statements Battery Handling CAUTION: There is risk of explosion if the battery is replaced by an incorrect type. Replace the battery only with the same or equivalent type recommended by the manu- facturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 98 Appendix A: Warning Statements ‫.هناك خطر االنفجار إذا تم استبدال البطارية بنوع غري صحيح‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리를 잘못된 종류로 교체하면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제조 사에서...
  • Page 99 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 100 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 101 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 102 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 103 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 104 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 105 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 106 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 107 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...
  • Page 108 Appendix B: System Specifications Appendix B System Specifications Processors Supports dual 4th and 5th Gen Intel Xeon Scalable processors, in Socket E (LGA 4677) with a TDP of up to 350 W. - 4th Gen: up to 60 cores and supports SP XCC, SP MCC, and Max Series (HBM) SKUs. - 5th Gen: up to 64 cores and supports SP XCC and SP MCC SKUs.
  • Page 109 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards...
  • Page 110 Appendix B: System Specifications General Data Center Environmental Specifications Particulate contamination specifications Air filtration: Data centers must be kept clean to Class 8 of ISO 14644-1 (ISO 2015). The air entering the data center should be filtered with a MERV 11 filter or better. The air within the data center should be continuously filtered with a MERV 8 filter or better.