Motorola edge 50 ultra User Manual
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Motorola edge 50 ultra User Manual

Motorola edge 50 ultra User Manual

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Summary of Contents for Motorola edge 50 ultra

  • Page 1 50 ultra User Guide...
  • Page 2 © 2025 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation.

  • Page 3: Table Of Contents

    50 ultra Contents Set up phone Insert or remove SIM card Change wallpaper Make it yours What's new in Android 15? Learn the basics About your hardware About your home screen If this is your first smartphone Status bar icons...
  • Page 4 50 ultra Duplicate an app to use with other account Display Adjust screen brightness Use Dark theme Change text and icon size Adjust refresh rate Adjust Edge Lights Adjust colors at night Stop screen flicker in dark environments...
  • Page 5 50 ultra Storage About storage options Manage phone storage Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Location Use location services Passwords & accounts Add or remove accounts Security About security Set a screen lock Quickly tighten lock screen security...
  • Page 6 50 ultra Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors Call and SIM issues Troubleshoot issues with calls...

  • Page 7: Set Up Phone

    Set up phone Insert or remove SIM card Insert or remove physical card Insert the SIM tool into the tray hole and gently push to pop it out. Insert (gold contacts up) or remove the card. If you’re using two SIMs, turn the tray over. Then insert (gold contacts up) or remove that card. To see if your phone supports two physical SIM cards, go to Settings >...

  • Page 8: Change Wallpaper

    Set up phone Change wallpaper You can change the background image on your home screen or lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then tap Wallpapers. Do one of the following: • To set a single wallpaper, select a photo or wallpaper.
  • Page 9 Set up phone To use a wallpaper you like, tap Save & set wallpaper, then tap Home screen or Lock screen. Or tap to save it for later use. Create wallpapers from your imagination To unlock and use this feature, add your Moto Account to your phone. Type a description of an image you want to see, and use AI to turn it into a wallpaper with Magic Canvas.

  • Page 10: Make It Yours

    Set up phone Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Change its look and sound • Personalize your phone with wallpapers, themes, fonts, and more. •...

  • Page 11: What's New In Android 15

    Set up phone What's new in Android 15? After upgrading, you'll see the following improvements to the Android operating system and other apps. Improved connections and sharing Control more Bluetooth features from quick settings Previously, in quick settings, you could tap Bluetooth to turn it on or off.

  • Page 12: Security Enhancements

    Set up phone Get more vision support • Now it’s easier to read using font scaling that prevents text from being too large. • You can now connect modern refreshable Braille displays to your phone’s screen reader over USB or Bluetooth with Braille Display HID support.

  • Page 13: Learn The Basics

    Learn the basics About your hardware Hardware diagram Edge lights Speaker Front camera (learn more in Camera help) Earpiece Microphone Proximity sensor Volume button Power button Air vent. If using a protective case, ensure it does not obstruct the air vent hole to avoid noise during calls or media playback.

  • Page 14: Care For Your Phone

    Learn the basics Telephoto camera Time-of-flight sensor for measuring distance to improve photos Main camera Ultra-wide and macro camera Microphone Flash and light sensor (bottom) Double-tap here if you set up the Quick Launch shortcut NFC touchpoint for sharing content or paying with your phone Tray for SIM card USB-C port to...
  • Page 15 Learn the basics About Snapdragon Sound technology Your phone features Qualcomm Snapdragon Sound technology for a premium audio experience. Qualcomm Snapdragon Sound is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm, Snapdragon and Snapdragon Sound are trademarks or registered trademarks of Qualcomm Incorporated.

  • Page 16: About Your Home Screen

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...

  • Page 17: Customize Your Home Screen

    Learn the basics Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. Change how you get around: You can replace the navigation bar with the navigation icons.

  • Page 18: If This Is Your First Smartphone

    Learn the basics If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. • In addition to tapping the screen to select items, you can use other gestures, such as pinch to zoom. •...

  • Page 19: Useful To Know

    Learn the basics Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See which apps use large amounts of data and adjust their settings. If your phone is using too much data, you can also stop accounts from auto-syncing.

  • Page 20: Status Bar Icons

    Learn the basics Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons indicate app notifications, such as new messages or downloads. Swipe the LEFT side of the status bar down to see the notifications.
  • Page 21 Learn the basics Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected.
  • Page 22 Learn the basics SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New text message.
  • Page 23 Learn the basics Important alert. OTHER ICONS Privacy indicator. An app is using your microphone or camera. Animated GIF is available. Screen recording in process. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.

  • Page 24: Get Around

    Learn the basics : Get around Use quick settings Open quick settings Settings you adjust frequently, like Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. Adjust quick settings To adjust settings: •...
  • Page 25 Learn the basics : Get around Do Not Disturb (You can add this to quick settings.) Auto-rotate Moto Unplugged (You can add this to quick settings.) Smart Connect Wallet (You can add this to quick settings.) Dolby Atmos (You can add this to quick settings.) Flashlight...
  • Page 26 Learn the basics : Get around Screenshot Screen Record Camera access (You can add this to quick settings.) Mic access (You can add this to quick settings.) Data Saver (Appears after you turn on Data Saver the first time.) Night Light (You can add this to quick settings.)
  • Page 27 Learn the basics : Get around Customize quick settings Add, remove, rearrange quick settings You can rearrange quick settings, putting your most used at the top. You can also add or remove them. Open quick settings. Drag tiles to rearrange. Or swipe up to add new tiles. To return quick settings to its original state, tap >...

  • Page 28: Move Between Apps And Screens

    Learn the basics : Get around Move between apps and screens Choose how to get around If you see the navigation bar at the bottom of the screen, or you see no icons at all, you are using Gesture navigation. If you see at the bottom of the screen, you are using 3-button navigation.

  • Page 29: Change Keyboard Apps

    Learn the basics : Get around Change keyboard apps You can install different keyboard apps. Then, in Settings, you can choose which installed keyboard to use. Download other keyboards Open App Center and search for “keyboard”. Read reviews of apps before you install them. Some apps look enticing but are full of frustrating ads. You can always uninstall the app if you change your mind.

  • Page 30: Turn Off Phone

    Learn the basics : Get around Turn off phone Swipe down from the top RIGHT side of the screen, then touch > Power off. Or, press & hold the Power button, then tap Power off. Tip: To press & hold only the Power button (instead of Power and Volume up) change the Power button gesture.

  • Page 31: Use Apps

    Use apps Open, close, switch apps Open and close apps To open an app, swipe down on the middle of the screen to open Global Search and type the first few letters of the app name, then select it. Or, tap its icon on the home screen. To leave an app and go to your home screen, just swipe up from the bottom of the screen.

  • Page 32: Switch Between Open Apps

    Use apps To customize the sidebar, tap You can add or remove apps and reorder them. Switch between open apps To switch between recently used apps, swipe left or right at the bottom of the screen. To see your list of recent apps, drag up from the bottom of the screen, hold, then let go: •...

  • Page 33: Delete Or Disable Apps

    Use apps Delete or disable apps Disable apps provided with phone You can't remove preloaded apps from your phone, but you can disable and hide apps that you don't need. To disable an app: Go to Settings > Apps. Tap App management > app you want to disable. Tap Disable.

  • Page 34: Find Problem Apps With Safe Mode

    Use apps Find problem apps with safe mode Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by an app you installed. Use safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the problem is probably from an app you downloaded.

  • Page 35: Listen To Music

    Use apps Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 36: Settings

    Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Open quick settings and tap to turn Wi‑Fi on. Your phone will automatically connect to Wi-Fi networks you've used before. If there aren't any, you can search for nearby networks and connect with one.

  • Page 37: Turn Wi-Fi Off

    Settings : Network and internet Open quick settings, then touch & hold Tap the network you’re connected to, then tap Show the person the code to scan or the Wi-Fi password to type. Remove a network If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network. Open quick settings, then touch &...

  • Page 38: Connect With Wi-Fi Direct

    Settings : Network and internet Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.

  • Page 39: Control Data Usage

    Settings : Network and internet Control data usage Turn mobile data off/on Open quick settings and tap Mobile data. When you turn off cellular data, you can still use data over Wi-Fi. Cellular data must be ON if you want to: •...
  • Page 40 Settings : Network and internet Tap App data usage. Tap an app, then turn Background data off Dual SIMs If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is used.

  • Page 41: Share Your Internet Connection

    Settings : Network and internet Share your internet connection When you need an internet connection for another device, share your phone's: • For wireless sharing with another Wi-Fi capable device, turn on your Wi-Fi hotspot, which is great for range and speed. This uses more power, so it's best when you can plug in. •...

  • Page 42: Manage Security

    Settings : Network and internet Set up the connection. To connect Do this A phone On your phone, next to the hotspot's name, tap and unlock if prompted. Use the other phone's camera to scan the QR code that provides the password. Other device Open the device’s Wi-Fi settings.

  • Page 43: Usb Tethering

    Settings : Network and internet assigning a password for your hotspot, you ensure that people can't connect to your hotspot without your knowledge or permission. Disconnect everyone To disconnect all devices and prevent them from reconnecting: Turn the hotspot off. Change the password.

  • Page 44: Bluetooth Tethering

    Settings : Network and internet Bluetooth tethering To connect a device to the internet using your phone's cellular data and a Bluetooth connection: Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.

  • Page 45: Connect To Vpns

    Settings : Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...

  • Page 46: Add A Private Dns Service

    Settings : Network and internet Add a Private DNS service Private DNS protects you when you browse the internet and use apps on your phone. It: • Encrypts your data over a secure channel • Prevents you from being redirected to fraudulent websites that appear legitimate •...

  • Page 47: Connected Devices

    Settings : Connected devices Connect with Bluetooth You can use Bluetooth to connect your phone to other devices without a cord. After you pair a Bluetooth device for the first time, your devices can connect automatically. Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings.

  • Page 48: Change Phone's Name

    Settings : Connected devices • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer Reconnect with a device Open quick settings...
  • Page 49 Settings : Connected devices Turn Bluetooth scanning off If you turn this off, apps that use your location won't work as well.

  • Page 50: Print From Your Phone

    Settings : Connected devices Print from your phone Set up printing To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.

  • Page 51: Change Usb Preferences

    Settings : Connected devices Change USB preferences Available USB modes Smart Connect: Pair and connect with Smart Connect File transfer: Allow all types of files to transfer from your phone to another device. USB tethering: Share your phone’s mobile data connection with another device.
  • Page 52 Settings : Connected devices With your phone connected to another device using your USB cable, go to Settings > Connected devices > USB. Turn Show popup to choose desired mode off...

  • Page 53: Moto Ai

    Settings : Moto AI Join and leave beta program To use Moto AI, you'll need to enroll in the beta program To leave the beta program: Open App Center app. Search for “moto ai” Tap it and then tap Uninstall. All beta software will be removed, except for Journal.

  • Page 54: Set How You Open The Prompt Bar

    Settings : Moto AI Set how you open the prompt bar You can choose one or multiple ways to access the Moto AI prompt bar: Go to Settings > Moto AI > Prompt bar. To access the prompt bar from your app tray, turn Show in app tray on To add a floating bubble on your home screen that you can tap to see the prompt bar, turn Floating bubble on...

  • Page 55: Manage Tabs In Your App Tray

    Settings : Moto AI Manage tabs in your app tray You can access news and notes created with Pay attention or Remember this from your app tray. Show or hide tabs Go to Settings > Moto AI > Smart Tabs. Adjust settings: •...

  • Page 56: Personalize Responses

    Settings : Moto AI Personalize responses For more relevant results when searching from the Moto AI prompt bar, allow Moto AI to learn from your actions and preferences. Personalization must be on to use Remember this. Turn personalization on: Go to Settings > Moto AI > Personalization. Turn Use Personalization on.

  • Page 57: Set Language And Privacy Preferences

    Settings : Moto AI Set language and privacy preferences Select language used for responses Moto AI understands many input languages but generates replies only in the languages listed in the “Preferred language” setting. To set the preferred language for Moto AI replies: Go to Settings >...

  • Page 58: Apps

    Settings : Apps Duplicate an app to use with other account If you use multiple accounts for the same app, you can clone the app and sign in with a different account. Not all apps allow cloning To see which of your installed apps are available to clone, review the list at Settings > Apps > App Clone. These types of apps typically don't allow cloning: •...

  • Page 59: Display

    Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 60: Use Dark Theme

    Settings : Display Use Dark theme Give your eyes and battery a break by changing to a dark background. When Dark theme is on: • The dark background applies to your settings and apps. • Colors don't change in media, such as videos. •...

  • Page 61: Change Text And Icon Size

    Settings : Display Change text and icon size You can make the text or other items on your screen smaller or larger for your comfort and convenience. You can also make text appear bolder and increase contrast to see it better. Go to Settings >...

  • Page 62: Adjust Refresh Rate

    Settings : Display Adjust refresh rate The action you see on your screen is a series of frames strung together, like a movie. A higher display refresh rate shows more frames per second, making the action smoother and more responsive. This uses more battery power.

  • Page 63: Adjust Edge Lights

    Settings : Display Adjust Edge Lights Lights show on your phone's edges to let you know the phone is charging or to alert you of an incoming call, notification, or alarm. To change how they look and when they turn on, go to Settings >...

  • Page 64: Adjust Colors At Night

    Settings : Display Adjust colors at night If you selected a color mode, it will resume outside of night hours. Automatically change screen to amber Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making it easier to view and read in dim light.

  • Page 65: Stop Screen Flicker In Dark Environments

    Settings : Display Stop screen flicker in dark environments If you're using your phone in dark environments and the screen flicker is irritating your eyes, use Flicker prevention. To turn it on or off: Go to Settings > Display. Turn Flicker prevention on or off...

  • Page 66: Use A Screen Saver

    Settings : Display Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 67: Set Screen Recording Options

    Settings : Display Set screen recording options To adjust settings before recording your screen: Open recording options: • quick settings, touch & hold • Or, go to Settings > Display > Screen record. Use the Avatar size option to resize the small frame that shows you when the camera is on during screen recording.

  • Page 68: Home & Lock Screen

    Settings : Home & Lock screen Set which icons show in status bar If you want to see an app or system icon that doesn't show in the status bar by default, or if you want to hide an app or system icon from the status bar: Go to Settings >...

  • Page 69: Change Lock Screen Features

    Settings : Home & Lock screen Change lock screen features Use these options to control what content and features appear on your lock screen. You can also control when your screen locks. Change how notifications look and work Turn off or limit notifications To turn off notifications for your lock screen (sleep mode and awake mode), or to choose between showing some or all content: Go to Settings >...
  • Page 70 Settings : Home & Lock screen Bubbles: See notifications bundled by app. Tap a bubble to preview an app’s notifications. Chip: See which apps have notifications. Tap the chip to see all notifications. List: See notifications as a list with details. To change styles: On the lock screen, touch &...

  • Page 71: Add Message To Lock Screen

    Settings : Home & Lock screen Set gestures for turning screen on/off When the screen is off (black), you can always press the Power button to see the lock screen. You can also use these other gestures. Tap, move, or lift phone to show interactive sleep display Set your phone to wake the sleep display with a tap, nudge, or by lifting it for a quick glance while it's lying on a flat surface.

  • Page 72: Sound & Vibration

    Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
  • Page 73 Settings : Sound & vibration If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings > Sound & vibration > Multi-volume and turn Auto mute off Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button.

  • Page 74: Set Ringtones

    Settings : Sound & vibration Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Do one of the following: • If your phone has one SIM card, tap Phone ringtone. • If your phone has two SIMs, tap the ringtone for the SIM you want to change. Do one of the following: •...

  • Page 75: Get More Ringtones

    Settings : Sound & vibration > Notifications. Tap the category for enabled notifications, then tap Sound and select a unique ringtone, or set it to none. If you can't hear a notification If an app's notifications are silent but you want to hear them: Touch &...

  • Page 76: Change Vibration Settings

    Settings : Sound & vibration Change vibration settings Turn all vibration on/off Turning vibration off is a good way to extend battery life when you need to. To control overall phone vibration (calls, notifications, keyboard interactions) with one on/off switch: Go to Settings >...
  • Page 77 Settings : Sound & vibration Tap Vibration & haptics and check that Use vibration & haptics is on Under Notifications and alarms, move the Alarm vibration slider all the way left. This overrides the vibration setting for individual alarms. If you don't feel vibration and expect to Go to Settings >...

  • Page 78: Silence Calls & Notifications

    Settings : Sound & vibration Silence calls & notifications When you're busy, use Do Not Disturb to mute ringtones for incoming calls, stop vibration, and block notifications. Quickly turn Do Not Disturb on or off Add to quick settings You can turn Do Not Disturb on or off at Settings > Sound & vibration > Do Not Disturb. To make it easier to turn Do Not Disturb on and off, to quick settings.
  • Page 79 Settings : Sound & vibration Silence using a schedule Open quick settings, then touch & hold Tap Schedules. Adjust settings: • To use an existing schedule, tap its name, like Sleeping. • To create a new one, tap Add more. Tap Time, then enter a name and tap Add. Specify its days, start and end times, and level of silence.
  • Page 80 Settings : Sound & vibration Tap the app to allow, and set notifications to allow You'll see selected apps under APPS THAT CAN INTERRUPT. To change which notifications can interrupt, tap the app in the list. Allow alarms and other interruptions Alarms and media sounds are allowed by default, but you can turn them off.

  • Page 81: Enhance Sound

    Settings : Sound & vibration Enhance sound About Dolby Atmos Use preset equalizers to enhance your phone’s speaker sound, or apply sound profiles to your headphones or other connected device based on the type of media playing. Smart audio automatically chooses the best settings for the media you're listening to, or you can set and customize sound profiles for the loudspeaker and connected devices.

  • Page 82: Notifications

    Settings : Notifications Turn notifications on/off Turn off app notifications When you receive unwanted notifications from an app, touch & hold the notification, then tap Turn off notifications. To review all apps and adjust whether they can send notifications: Go to Settings >...

  • Page 83: Choose How Notifications Look And Open

    Settings : Notifications Choose how notifications look and open Turn notification dots off/on App icons show dots to alert you about unread notifications. You can turn off dots for one or all apps. Turn dots off for all apps Go to Settings >...
  • Page 84 Settings : Notifications at the bottom of the screen, then tap (More settings) at top. Turn Open notifications in freeform on...

  • Page 85: Control Notification Lights

    Settings : Notifications Control notification lights You can set your phone to flash your camera light, your screen, or both when you receive a notification (including calls) or an alarm sounds. Go to Settings > Notifications > Flash notifications. To flash the camera light, turn Camera flash on You can't change the color of the camera light.

  • Page 86: Control Notification Sound

    Settings : Notifications Control notification sound Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen tap Adjust the Notification volume slider. Change notification sound You can modify the notification sound for all apps, or assign a distinctive sound to notifications from a specific app, replacing the default.
  • Page 87 Settings : Notifications Change to Silent If you want an app's notifications to be less intrusive, you can categorize them: • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar.

  • Page 88: Manage Notification Privacy

    Settings : Notifications Manage notification privacy Control which apps read your notifications Some apps need to access notifications from other apps to work properly. For example, a smart driving companion app needs to access notifications from other apps in order to read them aloud when you're driving.
  • Page 89 Settings : Notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...

  • Page 90: See Previously Viewed Notifications

    Settings : Notifications See previously viewed notifications After you clear or snooze notifications, you can go to your notification history to view them again. To set it up: Go to Settings > Notifications. Tap Notification history. Turn Use notification history on To see the history, go to Settings >...

  • Page 91: Gestures

    Settings : Gestures Set up sidebar for easy multitasking Use the sidebar to open favorite apps and features in small, freeform windows that you can move and resize. Or, open them in full screen. Turn on the sidebar Go to Settings >...
  • Page 92 Settings : Gestures • To see an app in a different mode (freeform or full screen), drag it from the sidebar to the center of the screen. • To see an app in split screen, drag it to the top or bottom of the screen. Allow notifications to open apps in freeform In addition to the sidebar, you can set apps to open in freeform mode from your notifications.

  • Page 93: Change System Navigation

    Settings : Gestures Change System navigation You can choose how to move between apps and screens: Go to Settings > Gestures. Tap System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
  • Page 94 Settings : Gestures Set options for 3-button navigation You can swap (back) and (recent) Go to Settings > Gestures > System navigation. Next to 3-button navigation, tap Choose an order:...

  • Page 95: Use One-Handed Mode

    Settings : Gestures Use one-handed mode Want to use one thumb to navigate your phone? Turn on One-handed mode. This mode is only available if you're using Gesture navigation. Set it up Go to Settings > Gestures. Tap One-handed mode and turn it on Choose what should happen when you swipe down: •...
  • Page 96 Settings : Gestures Turn it off or remove If you want to remove but still be able to swipe down near the bottom edge of the screen, go to Settings > Gestures > One-handed mode and turn One-handed mode shortcut off To turn off the gesture and remove Go to Settings...

  • Page 97: Adjust Screenshot Settings

    Settings : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > Gestures. Do any of the following: • Turn Use Three finger screenshot on or off • To prevent the three finger gesture from working in certain apps, tap Settings > and select the apps.

  • Page 98: Customize Power Button Gesture

    Settings : Gestures Customize Power button gesture Go to Settings > Gestures. Touch Double press power key and select what you want the gesture to do.

  • Page 99: Double-Tap Back For Shortcut

    Settings : Gestures Double-tap back for shortcut You can double-tap the back of your phone to: • Open the Moto AI prompt bar. • Open an app of your choice • Record your screen or take a screenshot • Switch to your last app or return to the home screen •...

  • Page 100: Turn Flashlight On And Off

    Settings : Gestures Turn flashlight on and off Tip: To add to quick settings, open quick settings, touch , then drag the tile where you want it. To turn your flashlight on or off: • to your lock screen, then just wake the screen and tap •...

  • Page 101: Twist Phone To Open Camera

    Settings : Gestures Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Camera opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off.

  • Page 102: Battery

    Settings : Battery Charge phone Some apps and features use more power than others. So, depending on what you use, the amount of time before you need to charge will vary. How to charge Connect to charger Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.

  • Page 103: Extend Battery Life

    Settings : Battery Extend battery life Choose settings that use less battery To get the most life from your battery: • Connections: Turn off Bluetooth when you're not using them. • Wi‑Fi: Turn on Wi‑Fi when the phone is in a location with Wi‑Fi coverage. •...

  • Page 104: Prevent Overcharging

    Settings : Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...

  • Page 105: Show Battery Percentage In Status Bar

    Settings : Battery Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings > Battery. Turn Battery percentage on...

  • Page 106: Get Battery Information

    Settings : Battery Get battery information This feature is not available in all countries. Check your battery health, when it was manufactured and first used, and charging cycles count at Settings > Battery > Battery info. Battery health status is the battery health relative to when your battery was new. A low percentage may result in shorter battery life after charging.

  • Page 107: Storage

    Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.

  • Page 108: Manage Phone Storage

    Settings : Storage Manage phone storage Schedule automatic removal of photos and videos If you automatically back up your photos and videos, you can automatically remove copies from your phone's internal storage after 30, 60, or 90 days. Go to Settings >...

  • Page 109: Accessibility

    Settings : Accessibility Visual assistance Adjust colors if you’re color blind Color correction is an experimental feature and might not work correctly everywhere on your phone. Turn it on Go to Settings > Accessibility > Color and motion. Tap Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale.
  • Page 110 Settings : Accessibility Turn it on Go to Settings > Accessibility > Color and motion. Tap Color inversion. Turn Use color inversion on is added to your quick settings so you can easily turn it off/on. Add a shortcut To use an accessibility shortcut as an alternate to the quick setting:...
  • Page 111 Settings : Accessibility Use it Open quick settings and tap to turn it on/off. Touch & hold to adjust intensity and other settings. Or, if you set up accessibility shortcuts, tap or press & hold both Volume buttons. Bold all text To change all text on the screen to bold for easier reading: Go to Settings...
  • Page 112 Settings : Accessibility Tap the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To change how magnification works, tap the screen to see , then: •...
  • Page 113 Settings : Accessibility • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. • Open a message, file, or book. Your phone reads the text out loud. To change readout volume: •...

  • Page 114: Hearing Assistance

    Settings : Accessibility Hearing assistance Caption all speech Your phone can automatically caption videos, podcasts, audio messages, and recordings. Turn captions on/off Press a Volume button, then turn it on or off . (If you don't see this icon, open the Live caption app and turn Live Caption in volume control on Or, open the Live caption app and turn Live Caption on or off...
  • Page 115 Settings : Accessibility including phone calls, music, and other media, directly to your hearing aids without the need for an intermediary device. Turn the hearing aids or other devices on, then use the manufacturer’s instructions to set them to pairing mode. Go to Settings >...

  • Page 116: Dexterity Assistance

    Settings : Accessibility Dexterity assistance Change timing controls If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Tap Timing controls. Adjust settings: •...

  • Page 117: Use Accessibility Shortcuts

    Settings : Accessibility Use accessibility shortcuts About accessibility shortcuts Shortcut: Essential controls for your phone accessibility menu gives quick access to essential features on your phone. Shortcut: Accessibility features Easily turn accessibility features on/off from any screen. For each feature you're using, you can: •...
  • Page 118 Settings : Accessibility Choose an option from the menu. If you're using 3-button navigation: At the bottom of the screen, tap Choose an option from the menu. Manage accessibility buttons For each accessibility feature you're using, you can add a button to the screen to quickly turn the feature on/off.
  • Page 119 Settings : Accessibility Use the shortcut Press & hold the Volume Up and Down buttons at the same time for three seconds. If you assigned multiple accessibility features, you'll see a list. Tap a feature to it turn on/off.

  • Page 120: Location

    Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 121 Settings : Location Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If location works correctly in safe mode, a 3rd party app is probably causing the issue. A lot of apps use your phone's location.

  • Page 122: Passwords & Accounts

    Settings : Passwords & accounts Add or remove accounts Add accounts You can connect to your accounts for email and social networking. Email or other app account Accounts are automatically added when you: • Set up corporate email • Set up personal email •...

  • Page 123: Security

    Settings : Security About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Set up a pattern, PIN, or password to unlock your phone. • Set up facial recognition if you want to unlock with your face. •...

  • Page 124: Set A Screen Lock

    Settings : Security Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings >...

  • Page 125: Quickly Tighten Lock Screen Security

    Settings : Security Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.

  • Page 126: Set Advanced Lock Options

    Settings : Security Set advanced lock options Use these options to control when your phone locks and whether your code is visible when you unlock. You can also control what content is included on your lock screen. Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.
  • Page 127 Settings : Security Tap Lock Network and security, then: • For best protection if your phone is lost or stolen, turn it on • If you don't need higher security and want to access these features in quick settings without unlocking, turn it off Hide your pattern or PIN You can hide your PIN or pattern to prevent others from viewing it when you unlock your screen.

  • Page 128: Use Fingerprint Security

    Settings : Security Use fingerprint security Set up fingerprint security fingerprint sensor is part of your screen and appears only when you need it. Use it to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings >...
  • Page 129 Settings : Security Use fingerprint to sign in to apps To use the fingerprint sensor with third-party apps: • Be sure the app supports fingerprint recognition. • Install the app and open its settings to adjust options, like enabling fingerprint unlock. •...

  • Page 130: More Security Settings

    Settings : Security : More security settings Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.

  • Page 131: Lock Sim Card

    Settings : Security : More security settings Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 132: Privacy

    Settings : Security : Privacy Review or change permissions Review by feature The first time you use an app, and sometimes when you install or update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...

  • Page 133: Control Access To Your Mic And Camera

    Settings : Security : Privacy Control access to your mic and camera Block mic or camera from app in use Any time an app uses your mic or camera, you’ll see the privacy indicator in the status bar. When you see the privacy indicator: Swipe the status bar down and tap to see which app is using it.

  • Page 134: Hide Passwords

    Settings : Security : Privacy Hide passwords To control whether characters briefly display when you enter a password to unlock your phone or log into websites and apps: Tap Settings > Privacy. Turn Show passwords off...

  • Page 135: Keep Wi-Fi And Mobile Networks Secure

    Settings : Security Keep Wi-Fi and mobile networks secure Control warnings about and your connections to open networks (that require no password) and weakly secured Wi-Fi and mobile networks. Go to Settings > Security > More security settings. Tap Network protection. Turn options on or off •...

  • Page 136: System

    Settings : System Use multiple languages Change display language You selected the language for your phone during set up. To change it: Go to Settings > System > Languages. Tap System Languages. Touch & hold the language you want and drag it to the first position in the list. If you don’t see the language you want, tap to add it, then drag it to the first position.

  • Page 137: Set Date And Time

    Settings : System Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on •...

  • Page 138: Open Apps Faster

    Settings : System Open apps faster With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster. To turn this feature on or off: Go to Settings > System > Performance. Adjust settings: •...

  • Page 139: Users And Guests

    Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
  • Page 140 Settings : System : Users and guests Guest Added user...

  • Page 141: Add, Modify, Remove Users

    Settings : System : Users and guests Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
  • Page 142 Settings : System : Users and guests...

  • Page 143: Add Or Delete Guest

    Settings : System : Users and guests Add or delete guest Create a temporary guest profile for sharing your phone with someone. If you need a space for someone to use on a regular basis, where apps and data can be saved, add a user instead of a guest session.

  • Page 144: About Phone

    Settings : About phone Record your IMEI number An IMEI (International Mobile Equipment Identity) number is a unique code that identifies your phone. Phones with two SIM have two IMEI numbers, one for each SIM. This allows the phone to be identified separately on each network that the SIMs connect to.

  • Page 145: Find Legal And Product Information

    Settings : About phone Find legal and product information To view the electronic regulatory label for your phone, go to Settings > About phone > Regulatory labels. For safety, environmental, warranty, and other legal information, go to Settings > About phone > Legal information.

  • Page 146: Fix Issues

    Fix issues : Hardware issues Phone is slow or unstable If a certain app is slow, try these app-specific troubleshooting steps. If your phone is slow when viewing online content, it could be an issue with your connection. If you're on Wi-Fi, use a different Wi-Fi network, switch to mobile data, or contact your Internet Service Provider.

  • Page 147: Phone Feels Warm Or Hot

    If your phone gets hot, it will slow charging, reduce brightness, and limit other functions until it cools down, or automatically shut off if it gets too hot. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm •...

  • Page 148: Phone Won't Turn On

    Fix issues : Hardware issues Phone won't turn on If your phone isn't starting, has a black or blank screen, or turns on but immediately turns off, try these steps to fix the issue. Press & hold the Power button for 5-7 seconds, or up to 30 seconds. This restarts (reboots) your phone.

  • Page 149: Phone Restarts Or Crashes

    Fix issues : Hardware issues Phone restarts or crashes If your phone randomly reboots, restarts, or shuts down without restarting, try the following. Restart your phone: Hold down the Power button for about 30 seconds. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to the charger, restart again by holding down the Power button for 30 seconds.

  • Page 150: Screen Is Frozen Or Won't Respond

    Fix issues : Hardware issues Screen is frozen or won't respond Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app. If your screen lags or blurs motion between actions, raise your refresh rate.

  • Page 151: Screen Displays Wrong Colors

    Fix issues : Hardware issues Screen displays wrong colors Everything is negative, reversed colors Go to Settings > Accessibility > Color and motion > Color inversion and turn it off Learn more. Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings.

  • Page 152: Call And Sim Issues

    Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • People can’t hear me • Can't hear calls •...

  • Page 153: Can't Make Calls

    Fix issues : Call and SIM issues Can't make calls After each troubleshooting step, check to see if your issue is fixed. SIM card not recognized If you see in the status bar or a message that the SIM is not recognized: Turn your phone off and then on again.
  • Page 154 Fix issues : Call and SIM issues Consistent busy signal Outbound calls If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through. Try calling again later. If you hear a fast busy signal every time you call the same number, your number may be blocked by an app.

  • Page 155: Can't Answer Or Phone Doesn't Ring

    Fix issues : Call and SIM issues Can't answer or phone doesn't ring After each troubleshooting step, check to see if your issue is fixed. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar.
  • Page 156 Fix issues : Call and SIM issues Calls go to voicemail Check your Do Not Disturb settings: Look for in your status bar. If you see it, then your phone is sending calls to voicemail so you’re not interrupted. To have your phone ring for incoming calls, open quick settings and touch turn off Do Not Disturb.

  • Page 157: Issues During Calls

    Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.

  • Page 158: Wired Headset

    Fix issues : Call and SIM issues Turn your phone off and then on again. Press the Power + Volume up buttons simultaneously, then touch Restart to establish a new connection with the network. Check if a software update is available for your phone.

  • Page 159: Battery Issues

    Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 160: Battery Drains Too Fast

    Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.

  • Page 161: Bluetooth, Wi-Fi, Usb Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 162 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
  • Page 163 Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 164: Wi-Fi Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Wi-Fi issues After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect: • Get the password from the Wi-Fi router and make sure you enter it correctly on your phone. •...
  • Page 165 Fix issues : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.

  • Page 166: Can't Transfer Files Or Connect Usb To Computer

    Fix issues : Bluetooth, Wi-Fi, USB issues Can't transfer files or connect USB to computer If you're having problems using a USB connection to connect your phone to your computer, try these troubleshooting steps. Check your USB connection • On your phone, check that your USB connection is set to File transfer mode.

  • Page 167: Account And Sign-In Issues

    Fix issues : Account and sign-in issues Account sync issues If your account is having problems syncing, you may see a message or an icon. In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having sync issues, try the solutions below.
  • Page 168 Fix issues : Account and sign-in issues Clear cache and data for the Contacts app. If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch > Settings > Export. Then export to a VCF file and email the file to yourself. Clear the cache and data for the Contacts app.

  • Page 169: App Issues

    Fix issues : App issues App or widget issues Can't change apps and widgets If you can’t reposition, add, or delete apps or widgets, unlock the home screen layout: Touch & hold a blank space on your home screen. Home settings. Turn Lock the home screen layout off App or widget missing from home screen If a widget disappeared from your...
  • Page 170 Fix issues : App issues Clear the app’s data. This erases all data saved in this app. Contact the app’s developer. Open the App Center app. Touch the app and swipe down to see contact information. If all else fails, delete the app.

  • Page 171: Camera Issues

    Fix issues : App issues Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality. •...
  • Page 172 Fix issues : App issues Check which apps have permission to access the camera. Settings > Apps > Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don’t use. Clear the cache and data for the Camera app.

  • Page 173: Maintenance Procedures

    Fix issues : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > About phone > Device details > Android version. The number displayed is your phone's Android version.

  • Page 174: Reset Connections, Settings, Or Apps

    Fix issues : Maintenance procedures Reset connections, settings, or apps Try these resets if you’re having issues with specific features on your phone. If the reset doesn’t resolve issues, you can take the larger step of resetting your phone. Reset Wi-Fi, cellular data, and Bluetooth Use this reset if: •...
  • Page 175 Fix issues : Maintenance procedures • Display issues: flickering screen, color calibration problems, features like Dark mode or Adaptive brightness aren't working correctly • Sluggish phone performance • Incorrect calculation of available storage space • Issues installing or updating an app If you’re unsure about the source of your issue, use this reset to see if it resolves the issue.
  • Page 176 Fix issues : Maintenance procedures Reset To reset all apps: Go to Settings > System > Reset options. Tap Reset app preferences. Tap Reset apps. Reset baseband settings This resets your phone's mobile network connections. Use it if: • Your mobile signal is weak •...

  • Page 177: Reset Phone

    Fix issues : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Accounts • Media (music, photos, videos) • System settings and data •...
  • Page 178 Fix issues : Maintenance procedures Press the Power button to restart in Recovery mode. If you see an Android robot with an exclamation mark, press & hold the Power button and, while holding it down, press & release the Volume up button. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.

  • Page 179: Get More Help

    Fix issues : Maintenance procedures Get more help Issue Where to get help Billing or cellular network issues Contact your carrier. Learn to use an app Open the app and touch or > Help.

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