Toshiba TRST-L1 Series Owner's Manual
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Toshiba TRST-L1 Series Owner's Manual

Toshiba TRST-L1 Series Owner's Manual

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POS PRINTER
Owner's Manual
TRST-L1 SERIES
Revision 2.0

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Summary of Contents for Toshiba TRST-L1 Series

  • Page 1 POS PRINTER Owner’s Manual TRST-L1 SERIES Revision 2.0...

  • Page 2: Supplier's Declaration Of Conformity

    WARNING! Changes or modifications made to this equipment, not expressly approved by TOSHIBA TEC or parties authorized by TOSHIBA TEC, could void the user's authority to operate the equipment. Toshiba America Business Solutions, Inc.

  • Page 3: Safety Summary

    Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power supply, unplug the machine, and then contact your authorized TOSHIBA TEC representative for assistance. Meanings of Each Symbol This symbol indicates warning items (including cautions).
  • Page 4 The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent  solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers. USE ONLY TOSHIBA TEC SPECIFIED paper.  DO NOT STORE the paper where they might be exposed to direct sunlight, high temperatures, high ...

  • Page 5: Power Adapter

    BOTH ends of the cable. If another cable is used than described above you will need to test this cable with the TOSHIBA TEC printer and your system for local EMC requirements where the equipment is used.

  • Page 6: Power Cord

    Power Cord As the power cord is not supplied with this printer, locally purchase the power cord that meets the following standard. For USA and Canada: Power Cord – UL and CSA approved, type SVT, 18/3AWG, rated min. 125V, 10A Attached Plug and Appliance Coupler –...
  • Page 7 Unpacking Open the carton. Remove the POS printer and cushion out from the carton. Check the content and make sure no missing parts. Place the POS printer on a level surface and make sure no physical damage. POS Printer Carton Paper Pulp NOTE: Keep the original carton and cushion for future transportation of the POS printer.

  • Page 8: Table Of Contents

    TABLE OF CONTENTS 1. PRODUCT OVERVIEW..........................1 1.1 Introduction .............................. 1 1.2 Features ..............................1 1.3 Applicable Model............................. 2 1.4 Accessories .............................. 3 2. SPECIFICATIONS ............................4 2.1 General ..............................4 2.2 Environmental usage conditions ......................7 2.3 Internal buffers ............................8 2.4 Thermal head basic performance ......................
  • Page 9 6.3.2 Final Confirmation Menu ....................... 36 6.4 Printer Configuration Form........................37 6.5 Paper Setting ............................39 6.5.1 Media Type ............................. 39 6.5.2 Paper Type ............................39 6.5.3 Paper Mode ............................. 40 6.5.4 Paper Width ............................ 40 6.5.5 Paper Low Detection........................40 6.6 Printer Maintenance ..........................
  • Page 10 CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification. 3. Please refer to your local authorized service representative with regard to any queries you may have in...

  • Page 11: Product Overview

    1. PRODUCT OVERVIEW 1.1 Introduction Thank you for purchasing the TOSHIBA TEC TRST-L1 Series POS Printer. This product is a single station POS printer, which consists a thermal head for one side printing. Base model includes 32bit CPU architecture with Flash ROM, Cash Drawer Connector, Mini-DIN Power, USB Type A and Type B connector.

  • Page 12: Applicable Model

    1. PRODUCT OVERVIEW 1.3 Applicable Model Model name description T R S T - L X X X - X X - X X - S S: ROHS2 Compliant Model Destination QQ : US QM : GLOBAL (Worldwide) Color 1-9 | A-Z : Denotes Printer Color Interface N : Standard interface (USB A/B) 02: Ethernet interface option...

  • Page 13: Accessories

    1.4 Accessories Confirm that the following accessories are contained in the carton. If any accessories are missing or damaged, contact your TOSHIBA TEC service representative. The following accessories are packed in the shipping carton box as shown below: Printer enclosed in a plastic bag and paper pulp pack...

  • Page 14: Specifications

    2. SPECIFICATIONS 2. SPECIFICATIONS 2.1 General Resolution 203.2 dpi x 203.2 dpi (8 dots/mm) Interface (USB Type-B) USB 2.0 High Speed Printer Class Interface (USB Type-A) USB High Speed Mass storage class - File format supported: FAT12,FAT16,FAT32, VFAT - Max. size of USB memory device supported: 32 GB Emulation Mode ESC/POS Character set...

  • Page 15: Printable Area

    2. SPECIFICATIONS Printable Area Z = 4mm ± 1.5mm (default) *Top Margin is configurable by printer setting from 4mm to 14mm (Disable)
  • Page 16 2. SPECIFICATIONS Printable Area Label A (80mm) = 4mm ± 1.5mm A (58mm) = 3.5mm ± 1.5mm A (40mm) = 2.5mm ± 1.5mm B (80mm) = 4mm ± 1.5mm B (58mm) = 2.5mm ± 1.5mm B (40mm) = 1.5mm ± 1.5mm D = Depends on printing script E (80mm) = 72mm E (58mm) = 51mm...

  • Page 17: Environmental Usage Conditions

    2. SPECIFICATIONS 2.2 Environmental usage conditions 1) During normal operation Temperature range : 5 - 50°C (Plain Thermal Paper) 5 - 40°C (Linerless Paper *) * Temperature and Humidity range guaranteed by respective Linerless paper Temperature change : Max. 10°C /hour Humidity range (no condensation) : 5% - 90% Temperature at dew point...

  • Page 18: Internal Buffers

    2. SPECIFICATIONS 2.3 Internal buffers RAM (Total Size: IRAM 1.25MB, DRAM 8MB) Interface Receive Data buffer 64 KB Interface Send Data buffer 1 KB User-defined Logo buffer 256 KB Macro buffer 2 KB Flash Memory (Total Size: 8MB) User-defined Logo area 256 KB User-defined Character area 64 KB...

  • Page 19: Reliability (Trst-L1)

    2. SPECIFICATIONS 2.7 Reliability (TRST-L1) 2.7.1 Life 1.1 Receipt Paper Thermal print head : 150 km (based on specified paper NPI TF50KS-EY) Cutter : 2 million cuts (based on specified paper NPI TF50KS-EY) 1.2 Linerless Paper Thermal print head : 75 km (based on specified paper as listed below) Cutter : 1 million cuts (based on specified paper as listed below) Platen...

  • Page 20: Options

    TRST-PC03-QM-S from the network to your computer by using RS232 cable. Ethernet Interface Ethernet Interface is used to transmit data from the network to your computer by TRST-L02-QM-S using Ethernet cable. This Option is exclusive use for TRST-L1 Series Printer.

  • Page 21: Receipt Roll

    15 mm Recommended thermal paper Only paper rolled onto a core is acceptable, however, the paper end should not be pasted to the core. TOSHIBA TEC recommends using the following thermal paper for this product. Manufacturer : NIPPON PAPER Type...
  • Page 22 A contact of chemical or oil may discolor or erase the printed record. Rubbing the paper hard with nail or hard object may discolor the paper. • The paper end should not be pasted to the core. • For further information please contact your authorized TOSHIBA TEC representative or authorized paper manufacturer.

  • Page 23: Appearance

    3. APPEARANCE 3. APPEARANCE 3.1 Front/Rear View Front View Rear View Paper Feed Button Top Cover Cover Open Lever Front Cover Main Cover Power Button Printer Status LED • Top Cover — Open this cover to load paper • Cover Open Lever — Lift this lever to open top cover •...

  • Page 24: Connectors

    2. To the DC24V connector (Power connector), do not connect anything other than the TOSHIBA TEC recommended power adapter. 3. The TOSHIBA TEC recommended power adapter be exclusively for this printer. Do not use it for any other machines. 1. [DC24V] (Power connector) The external power adapter supplies +24V power to the printer through this connector.

  • Page 25: Specification Of Interface & Power Connector

    3. APPEARANCE 3.4 Specification of Interface & Power Connector 3.4.1 RS232C Interface RS232C Option I/F is transmitted through the full duplex serial port. The specification is as follows. 1) Baud Rate : 115200, 57600, 38400, 19200, 9600 bps 2) Data transfer protocol : DTR/DSR or XON/XOFF 3) Parity Bits : Non-parity, Even parity or odd parity...

  • Page 26: Usb Interface

    3. APPEARANCE 3.4.3 USB Interface USB I/F is mounted on main card as default. There are 2 ports. 1st port is for Host function with Type A connector and 2nd is for Device function with Type B connector. It does not support USB host port and device port at the same time.

  • Page 27: Cash Drawer Connector And Pin Assignments

    3. APPEARANCE 3.4.5 Cash Drawer Connector and Pin Assignments The Cash drawer connector is located at the rear of the printer. The Cash drawer connector is a 6–pin modular type connector with the following pin assignments: Pin Number Pin Function Frame GND Drawer 1 Solenoid Drawer 1 Status Switch...

  • Page 28: Set Up Procedure

    4. SET UP PROCEDURE 4. SET UP PROCEDURE 4.1 Requirements for Operation This printer needs the following requirements for communication and power: Serial Interface Type The POS terminal to be connected must have a Serial port. To communicate with the POS terminal, an RS232C interface cable is required. Further information can refer to Section 3.4.1 “RS232C Interface”.

  • Page 29: Setting Up The Printer

    4. SET UP PROCEDURE 4.2 Setting up the Printer CAUTION! 1. Place the printer on a flat, stable surface. 2. Do not place the printer close to a heater or where it may be exposed to direct sunlight. 3. Avoid locations where the printer may be exposed to high temperature, high humidity or dust. 4.

  • Page 30: Installation Procedure

    Do not connect the power cord to the AC outlet provided on the POS terminal. CAUTION! When separating the power adapter, please contact your authorized TOSHIBA TEC representative. The recommended power adapter is exclusively for this printer. Do not use it for any other machines.

  • Page 31: Connecting The Power Cord And Interface Cable

    5. INSTALLATION PROCEDURE 5.1 Connecting the Power Cord and Interface Cable CAUTION! Be sure to hold the connector when plugging in or unplugging the power adapter cable. Insert the power adapter cable and the power cord firmly. 5.1.1 Connect to Power Adapter Insert the power cable into the power connector.

  • Page 32: Connect Via Option Card (Rs232C & Lan)

    5. INSTALLATION PROCEDURE 5.1.3 Connect via Option Card (RS232C & LAN) Remove the screw to detach the option metal cover in order to install the option cards. Remove the other screw also as this will be used to secure the option assembly. Option Metal Cover Screw...

  • Page 33: Connect Via Y-Cable

    [Drawer interface connector] (6-pin modular connector) A Drawer cable which connects the printer to a drawer is connected to this connector. To this connector, a TOSHIBA TEC drawer can be connected. Further information please refer to Section 3.4.5 “Cash Drawer Connector and Pin Assignments”.

  • Page 34: Interface Cable To Pos Terminal Connection Position

    5. INSTALLATION PROCEDURE 5.1.6 Interface cable to POS terminal connection position Connect the interface cable to the POS terminal, and then plug in the power cord to the AC outlet. LAN (Left) and USB Type-B Y-cable (Right) Inlet RS232C Inlet Interface cable...

  • Page 35: Choosing A Location

    5. INSTALLATION PROCEDURE 5.2 Choosing a Location Table Top – Horizontal orientation The POS printer takes up relatively little counter space and may be set on or near the POS terminal. Make sure that there is enough room to open the receipt cover for changing the paper roll. The paper will be presented in the top exit direction.
  • Page 36 5. INSTALLATION PROCEDURE 3. Wall Mounted – Vertical orientation CAUTION! The wall mounting printer must be installed by a qualified and professional installer who is familiar with building construction methods, building materials, building codes, electrical codes, fire codes, and local laws governing public access areas. There is a wide variety of types of wall construction, age and condition.
  • Page 37 5. INSTALLATION PROCEDURE...

  • Page 38: Loading The Paper Roll

    5. INSTALLATION PROCEDURE 5.3 Loading the Paper Roll When you use the printer for the first time or when the receipt paper has been used up, load a paper roll following the procedures while the printer power is still connecting to power supply and is set to A POS printer prints thermal receipt paper by applying heat to the paper to react with the chemicals on the paper surface.
  • Page 39 5. INSTALLATION PROCEDURE CAUTION! 1. Use only TOSHIBA TEC specified paper. Use of non-specified paper may shorten the print head life resulting in problems with print quality, paper feed failure, or shorten the cutter life. 2. Do not subject the thermal receipt roll to water, oil, or heat source as this will darken the paper.

  • Page 40: Changing Paper Guiding Width

    6. DIAGNOSTICS Close the printer top cover gently and printer will automatically perform auto cut. Vertical Orientation Horizontal Orientation 5.4 Changing Paper Guiding Width Printer auto detect paper width setting based on paper guide position. To manual change 58 mm or 40 mm print width, refer to 6.3 Sub Menu, select “Paper Width”...

  • Page 41: Black Mark Sensor Configuration

    6. DIAGNOSTICS 5.5 Black Mark Sensor Configuration Black Mark detection location is adjustable, you can shift Black Mark sensor holder to position where black mark located. Adjustable Black Mark Sensor For Label “Gap” mode selection, sensor to shift to indicated position below for label gap detection. Label Gap detection location...

  • Page 42: Paper Damper Configuration

    6. DIAGNOSTICS 5.6 Paper Damper Configuration When print is in label mode, push paper damping mechanism in flat condition, and push green color feature downward to lock the damping mechanism. Push down paper damping mechanism Push damper lock to lock position 5.7 Minimum Paper Print Length There is a minimum paper feed length requirement for a printer, when paper print length is not enough, it may cause paper jam or difficult to remove paper from printer.

  • Page 43: Diagnostics

    6. DIAGNOSTICS 6. DIAGNOSTICS 6.1 Offline Diagnostic While the printer cover is open, press and hold the feed button until the printer beeps once. Close the cover and the printer prints the configuration form. Press feed button by a short press to enter offline diagnostic mode or press it long to exit to online mode.

  • Page 44: Sub Menu

    6. DIAGNOSTICS To Reset to Default Setting It changes all the settings to the default value and it goes to Final Confirmation Menu. To Change RS232 Settings or Ethernet Settings It goes to Sub Menu that guides an operator to change option interface setting. 6.3 Sub Menu Once a menu to change a setting is selected in main menu, it prints sub menu as follows.
  • Page 45 6. DIAGNOSTICS 4) RS232C Settings ********** RS232C Settings ********** To select an option, press the key by a short press followed by a long press. Main Menu -> No click Baud Rate -> 1 click Data Bits -> 2 clicks Stop Bits ->...

  • Page 46: Setting Menu

    6. DIAGNOSTICS 6.3.1 Setting Menu Once an item to change a setting is selected in, it prints setting menu as follows. This menu is to select a setting option of each setting by clicking the feed button followed by long press according to the menu guideline.

  • Page 47: Printer Configuration Form

    6. DIAGNOSTICS 6.4 Printer Configuration Form Printer Configuration Form indicates the individual information including its configurations. Operations to print Printer Configuration Form are as follows. 1. The cover is closed after the printer beeps once. 2. “To Print Config. Form” in offline diagnostic is chosen 3.
  • Page 48 6. DIAGNOSTICS When RS232 interface card is inserted to the printer, the following information is shown. RS232 Interface Settings Baud Rate : 19200 Data Bits Stop Bits Parity : None Flow Control : DTR/DSR Reception Errors : Print “?” DSR Signal : Disable When Ethernet interface card is inserted to the printer, the following information is shown.

  • Page 49: Paper Setting

    User-defined 3* NOTE: Refer to APPENDIX B for recommended paper type setting for respective paper list. *User may customize printer parameters setting through Toshiba Utilities and save under “User-defined” type for respective Media type for quick set up in future.

  • Page 50: Paper Mode

    7. GENERAL MAINTENANCE 6.5.3 Paper Mode To select printer feed length and cutting control. • Document Length: Cutter cutting based on data received. • Black Mark: Cutter cutting at Black Mark. • Gap: Cutter cutting at Label Gap. For Label Type selection only. 6.5.4 Paper Width •...

  • Page 51: Cleaning Setting

    7. GENERAL MAINTENANCE Operations to print Maintenance Information are as follows. “To Print Maintenance Info.” in Offline Diagnostic is chosen “Print Maintenance Information Form” command (0x1D 0x64 0x01) is received Before it prints Maintenance Information Form, it performs the head failure detection in order to update the status of each thermal head dot.

  • Page 52: Top Margin

    7. GENERAL MAINTENANCE  Max Barcode Speed Adjustable range from 2ips to 8ips (Default setting refer “Paper Type” mode predefined value) NOTE: Depending on Linerless Paper adhesive condition, higher print speed may cause white streak on printouts and affect barcode scan ability. It is recommended to check barcode scan ability before increase barcode speed.

  • Page 53: General Maintenance

    7. GENERAL MAINTENANCE 7. GENERAL MAINTENANCE WARNING! Be sure to disconnect the power cord prior to performing any maintenance. DO NOT POUR WATER directly onto the printer, as this may cause electric shock or fire. The print head becomes very hot while printing. To avoid getting burned, never touch the print head during the maintenance.
  • Page 54 7. GENERAL MAINTENANCE Cleaning Step Instruction Recommended Component required cleaning Cutter Moving Blade Sensor Cutter Fix Blade Thermal Print Head Caution!: Do not spray or try to clean the thermal print head or the inside of the printer with any kind of cleaner as this may damage the thermal print head and electronics. If the thermal print head appears dirty, clean it with cleaning pen or wipe it with cotton swabs and isopropyl alcohol Note: If non–recommended paper has been used for an extended period of time, cleaning the print...

  • Page 55: Troubleshooting

    WARNING! If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power supply off, unplug the printer, and then contact your authorized TOSHIBA TEC representative for assistance. 8.1 Removing Jammed Paper 1) When printer is jammed, the LED will show AMBER color with one blinks and Pause for 5seconds.
  • Page 56 8. TROUBLESHOOTING 4. Flip to open the top cover. 5. Remove any jammed paper and paper roll out from the printer. DO NOT USE any sharp implement or tool as these will damage the printer. Close the printer top cover A first. Then, close the printer front cover B. The printer cutter will reset to the original position 7.

  • Page 57: Common Problems & Solutions

    8. TROUBLESHOOTING 8.3 Common Problems & Solutions Power Supply Failure Phenomenon Cause Check method Solution No power is supplied. The power adapter DC Check if the cable is Connect the specified (Power LED does not cable is not connected to connected properly.
  • Page 58 Check the setting in the Make sure the function is enabled in function is not enabled POS terminal the POS terminal. in POS terminal NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC representative.

  • Page 59: Led Indication Table

    8. TROUBLESHOOTING 8.4 LED Indication Table Printer Status Cycle Color Control Buzzer What to Do Where to Go Boot Up BLUE =>AMBER =>BLUE => OFF Idle BLUE Printing 1 Hz BLUE Firmware Update 3 Hz BLUE Constant (Online / Offline / Blink IPL) Offline...
  • Page 60 Owner Manual for Paper Low Detection setting adjustment. NOTE: If other LED status except for the above occurs, turn the power supply off, and then reopen. If this does not restore the LED, contact your nearest TOSHIBA TEC representative for assistance .

  • Page 61: Ethernet

    9. APPENDIX 9.1 ETHERNET 9. APPENDIX A 9.1 Ethernet Ethernet interface is available when Ethernet option card is connected to printer. 9.2 Password Registration The printer rejects all data / commands via Ethernet interface unless an end user specifies their own password of Web setting However, even if the password is not properly specified yet, it is able to Links-Up.

  • Page 62: Web Setting Page

    9. APPENDIX 9.3 WEB SETTING PAGE 9.3 Web Setting Page Printer supports setting change via web page. It requires “User name” and “Password” to login web setting page.  IP Address : IP address for DHCP “Disable”  Subnet mask : Subnet mask setting ...

  • Page 63: Reset Password

     SNMP : “Enable”, “Disable” SNMP functionality.  Read/Write : Community name for SNMP.  TRAP 1 : “Enable” “Disable” for TRAP 1.  IP address : IP address for Trap 1  Community name : Community name for Trap1 ...

  • Page 64: Reference List Of Tested Linerless Paper

    10. APPENDIX B 10.1 Reference List of Tested Linerless Paper Media type selection: Linerless Maker Product Line Product / Part Number Paper Width TRST-L1 Paper Type √* 40mm 9023-2150/9023-0205 √* 58mm 9023-2431 Ultralite 80mm √* 9023-2244/9023-9317 √* 80mm 9023-0085 √* 58mm 9023-2634 √*...

  • Page 65: Reference List Of Tested Receipt Paper

    10.2 Reference List of Tested Receipt Paper Media Type Selection: Receipt Maker Grade TRST-L1 Paper Type Nippon Paper Industries TF50KS-EY √ √* Koehler KT75 FA √ Papers tested for Print Quality & Reliability √* Papers tested for Print Quality 10.3 Reference List of Tested Label Paper Media Type Selection: Label Maker Grade...

  • Page 66: Black Mark Specification

    11. APPENDIX C 11.1 Black Mark Specification General requirements Black mark sensor position: Non Coating side of Media Black marks should be consistent in darkness Transmittance: 15% or less Oil-based ink should be used. (Surface should not be glossy but matte.) Reflectance: PCS 0.7 or more Accumulated pitch tolerances of the black dots are max.

  • Page 67: Liner Label Specification

    12. APPENDIX D 12.1 Liner Label Specification General Requirements Label backings are certified in pairs with labels. Label backing should be grassine paper 7K or 8K white or equivalent. Media Size and Shape Cut Position 3 mm +1mm/-0 Backing paper 20 mm (minimum Label + backing paper...

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