Troubleshooting - Freecom MOBILE DRIVE Manual

Chapter 8: Troubleshooting
Issue
After I connected the Freecom Mobile Drive
to my computer for the first time no
Freecom SYNC folder has been created
automatically.
After installation of Freecom Personal Me-
dia Suite, the message "No Freecom Drive
found." appears.
Files deleted in the SYNC folder, are still
appearing during the syn-chronization.
An empty folder is not synchronized.
If you are working with the program "Total
Commander" and are using the "send to"
dialog to add items to the SYNC folder, the
message "The briefcase is in use on an-
other computer" could appear.
Not enough memory on the target drive
(Freecom Mobile Drive) during creation of
SYNC folder.
Not enough memory on the target drive
(Freecom Mobile Drive) during synchronization.
Data on the Freecom Mobile Drive can be
read, but not written.
Solution
• Install the Freecom Personal Media
Suite software and safely remove and
reconnect the Freecom Mobile Drive
• Follow the instructions on chapter 5.4.2
Creating a new SYNC folder.
• Connect the Freecom Mobile Drive to
your computer.
• Check all connections between the
Freecom Mobile Drive, the power sup-
ply and the computer.
• Safely remove and reconnect the
Freecom Mobile Drive.
You have to "Split From Original" the files
from their counterparts before you may
delete them. Please refer to chapter 5.5.1
Handling deleted files.
Empty folders are not taken into account
during synchronization.
The SYNC folder is opened by another pro-
gram. Please close all applications, which
are using the SYNC folder.
Delete files on the target drive (Freecom
Mobile Drive) or select less files.
Delete files on the target drive (Freecom
Mobile Drive).
Check, with which file system the Freecom
Mobile Drive was formatted. Only with FAT
32 data on the drive under different oper-
ating systems can be read and written.

Troubleshooting

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