Handicare 1000 Technical Manual
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Handicare 1000 Technical Manual

Handicare 1000 Technical Manual

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Handicare 1000
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  • Page 1 Handicare 1000 Technical manual...

  • Page 3: Table Of Contents

    Technical manual Contents Handicare Partners Techtool Introduction - General information Seat types Dimension sketches Rail types Outdoor Installation Torque settings Wiring diagrams Wiring PCB’s Explanation of basic circuitry Multimeter Battery circuit Battery tester Charge system – Power pack Safety circuits...

  • Page 4: Handicare Partners

    Handicare 1000 Handicare Partners Handicare partners is a portal for all your technical support, sales, marketing & spare parts information. From here you can order your spare parts direct and gain access to a wealth of technical information that can be downloaded to your device.

  • Page 5: Techtool

    Technical manual Techtool Be sure to register for Handicare’s free to use portal for 24hr technical support.

  • Page 6: Introduction - General Information

    Handicare 1000 Introduction - General information Charging power supply 100 – 240 VAC Input voltage: Frequency: 50 / 60 Hz Charging current: 1 Amp 33VDC Output voltage Power Pack Power consumption standard lift: 360 watts Power consumption heavy duty lift:...
  • Page 7 Technical manual Left and right-hand versions The side on which the rail is mounted when viewed from the bottom looking up the stairs determines whether the model is a left-hand or a right-hand version. Example of a left-hand stair lift Example of a right-hand stair lift Required clearance in front of the stairs in connection with a facing wall The seat’s armrest projects beyond the rail;...

  • Page 8: Seat Types

    Handicare 1000 Seat types Smart Seat Smart Seat Outdoor Smart Perch Seat Child Seat...

  • Page 9: Dimension Sketches

    Please consult the sales manual for further information about these dimensions and features of this seat. All information is provided in good faith but does not constitute a guarantee. Handicare reserves the right to alter designs and specifications without prior notice.
  • Page 10 Please consult the sales manual for further information about these dimensions and features of this seat. All information is provided in good faith but does not constitute a guarantee. Handicare reserves the right to alter designs and specifications without prior notice.

  • Page 11: Rail Types

    Technical manual Rail types Standard straight rail HANDICARE 1000 Smart > 1000 <> φ >70 Dimensions in mm A A 2 7 1 3 7 _ 0 D _ 90223 This data is indicative and non-binding. The company reserves the right to make any modifications it considers appropriate.
  • Page 12 Handicare 1000 Hinged rails can be used in cases of doorways or corridors at the bottom of the stairs, hinged rails can either be manual or powered operation. 0 - 200 mm CLEARANCE TO DOOR (APPLICATION DEPENDANT) FOLDED HINGE UNFOLDED HINGE...

  • Page 13: Outdoor

    Technical manual Outdoor • The lift is fitted with a weatherproof cover for use when parked • The PCB and electrical components are coated to IP44 rating • The steel components have anti-rust treatment applied • The seat is available in grey colour only •...

  • Page 14: Installation

    Handicare 1000 Installation HANDICARE 1000 I N S TA L LATI ON M A N U A L INSTALLATIEHANDLEIDING MANUAL D'INSTALLATION INSTALLATIONANLEITUNG MANUALE PER L'INSTALLAZIONE MANUAL DE INSTALACION Manual Smart Manual Smart Powered Smart Powered Smart...

  • Page 15: Technical Manual

    NOT satisfactorily completed a Handicare-approved training course on how to install and/or commission the Handicare 1000-stairlift. Grave con- service information of sequences regarding the safety of the stairlift in question and of its users, may result the handicare 1000 from any violation of this requirement.

  • Page 16: Torque Settings

    Handicare 1000 QR code to training videos install Powerpack assembly Rail assembly Seat assembly Chassis assembly Finish assembly Torque settings Bolts shall always be secured with the prescribed torque settings. If bolts are overstressed this will lead to a stress fracture of a bolt.

  • Page 17: Wiring Diagrams

    Technical manual Wiring diagrams Note: This version of the diagram has the newer power opt PCB for the powered options. A diff erent version of the diagram is also available for the older style power options that used the HAN126PCB system.
  • Page 18 Handicare 1000 Note: This version of the diagram has the newer power opt PCB for the powered options. A diff erent version of the diagram is also available for the older style power options that used the HAN126PCB system. 2 WAY COM...
  • Page 19 Technical manual Note: This version of the diagram has the newer power opt PCB for the powered options. A different version of the diagram is also available for the older style power options that used the HAN126PCB system. 2 WAY COM...
  • Page 20 Handicare 1000 Note: This version of the diagram has the newer power opt PCB for the powered options. A different version of the diagram is also available for the older style power options that used the HAN126PCB system.

  • Page 21: Wiring

    Technical manual Wiring...

  • Page 22: Pcb's

    Handicare 1000 PCB’s The 1000 is supplied with up to four PCBs depending on confi guration: Main 125PCB Power opt PCB footrest & swivel Power opt PCB hinge Radio frequency receiver PCB – outdoor only If any PCBs are replaced, they must be replaced with equal or later hardware and software versions.

  • Page 23: Explanation Of Basic Circuitry

    Technical manual Explanation of basic circuitry There are two primary types of circuit in the stairlifts, normally open and normally closed Normally open Is a circuit/switch that does not allow current to flow in its normal state. Ac- tivating it or switching it on will close or ‘join’...

  • Page 24: Multimeter

    Handicare 1000 Multimeter A multimeter is an indispensable tool to measure voltage, current and resistance. The circuits should be tested as follows: • Use the electrical diagram to see which circuit you need to test • Disconnect the lift from the power supply •...

  • Page 25: Battery Circuit

    Technical manual Battery circuit • The 1000 uses 2 x 12v 7Ah batteries • The 1000 is capable of driving 10 uninterrupted runs up and down the stairs • If the battery voltage drops to 16v or lower they should be replaced •...

  • Page 26: Charge System - Power Pack

    Handicare 1000 Charge system - Power pack The 1000 has a three stage charging system. The PSU has an output of 33Vdc @ 1Ah Stage 1 When the lift docks on a charge point the PCB will draw 1a of current, the charge input wire at M10 will...

  • Page 27: Safety Circuits

    Technical manual Safety circuits Upper side safety circuit: when activated the lift will not travel up but will travel down Lower side safety circuit: when activated the lift will not travel down but will travel up General/final safety circuit: when activated the lift will not travel in any direction 10.18 10.19 10.20...

  • Page 28: Safety Circuits - Examples

    Handicare 1000 Safety circuits - Examples Down safety footrest – right lift General safety – Smart seat 2 1 3 2 1 3 2 3 1 2 3 1 Directional safety power pack...
  • Page 29 Technical manual Limit/stopping circuits The lift stops at the top and bottom of the stairs by way of magnetic reed switches, they are normally closed. When the lift reaches the end of the rail the switches will see the magnets positioned on the top side of the rail underneath the plastic cover.

  • Page 30: Communications/Power Options

    Handicare 1000 Communications/power options The powered options work by the 125PCB being connected to the power options PCB via a ‘communication’ link. The link is through the grey wire on connector M12-1 on the 125PCB and the connector A16-3 on the power options PCB. Assuming no faults, this grey wire will have a resting voltage of between 8-11v.

  • Page 31: Powerpack With New Osg

    1000 Outdoor Power Pack Right-Handed AA23512 AA29182 1000 Outdoor Power Pack Left-Handed AA24297 AA29184 1000 XL Pack Left-Handed AA23895 AA29183 1000 Outdoor Power Pack Right Handed AA24298 AA29185 1000 XL Pack Right-Handed AA24297 AA29184 1000 XL Pack Left-Handed AA24299 AA29186...

  • Page 32: Osg System Changes

    Handicare 1000 OSG system changes Before After - High Yield Steel EN81-40 : 2000 Annex A2 Pass For 137 & 160 & 200kg OSG resetting process is still the same Before After OSG: Acted from the main drive shaft not...

  • Page 33: Remote Control System

    Technical manual Remote control system The lift is supplied with two remotes as standard, the indoor variant will be supplied infra red remotes, the outdoor variant will be supplied with radio frequency. Std will be 868Mhz. 2.4Ghz, and 915Mhz are also available depending on your region.

  • Page 34: Remote Controls

    Handicare 1000 Remote controls Good batteries • Solid green LED when any remote button pressed whether receiver is detected or not Low batteries • Solid green LED + solid red LED when any remote button pressed whether receiver is detected or not For all current production RF receiver LEDs, you have the following when the receiver is powered ON •...
  • Page 35 Technical manual Dual powered swivel • Dual swivel is only available on H1000 lifts and is standard on the XXL version • To swivel a seat, a ‘limit’ signal together with charge is required. • The dual swivel cannot be installed on H1000 hinges because there is no charge at the end of a hinge. •...

  • Page 36: Dual Powered Swivel

    Handicare 1000 • In the normal driving position of the seat (zero degrees), S33 and the SPS switch sit a ‘half-circle’ feature on the swivel mechanism of the seat. Both switches are UNACTIVATED (switches are in normally-closed state) in this position.

  • Page 37: Maintenance/Annual Service

    S E R V I C E M A N U A L Service schedule Handicare 1000 Due to the design of the overspeed governor it functions correctly or fails in a safe condition. It is factory set and therefore no adjustment is required or allowed.

  • Page 38: Lubrication

    Surfaces that require lubrication during maintenance are stipulated in the handbook. When you use a grease other than that recommended by Handicare the mixture of the 2 grease types may result in inferior lubrication and hence extra wear.

  • Page 39: Spare Parts

    Technical manual Spare parts More information for spare parts can be found on the partner website. SPAREPARTS SPAREPARTS EXTENDED: 200001.52005 Ruby:AA29558 RNP30133 RNP30070 Cocoa:AA29559 Sand:AA29560 Slate:AA29562 Ruby:AA29536 Cocoa:AA29540 Sand:AA29555 Slate:AA29557 AA30252 {L} AA30249 {R} SET: SET: AA30146 {R} AA30146 {R} STAND.: ORASKSSS ORASKSSD...

  • Page 40: Techtool - End User

    Techtool - end user Handicare offers a reduced access to tech tool for the end user, this way they can fix minor user error faults themselves reducing the need for callouts, you can introduce your end user to this on...

  • Page 41: Emergency Operation

    Technical manual Emergency operation In case of a breakdown situation the power pack can be hand wound, turn off the lift at the main switch, remove the gromet on the upper cover and insert the hand winding tool. To assist in removing a user from a broken down lift the powered swivel seat mechanism can be manually overridden.

  • Page 42: Rework/Ra Procedure

    Approval from technical support needed, engineer must call technical support representative from site to approve the replacement of parts under warranty • All PCBs to be returned to Handicare • RMA form to be completed in full to preserve warranty Rail Approval from technical support needed, engineer must call technical support representative from site.
  • Page 43 Technical manual...

  • Page 44: Faultfinding

    Handicare 1000 Faultfinding Diagnostic codes Fault finding tools Code ‘none’ - display off Code ‘-’ Toggle circuit - Smart seat Code C - Remote controls Code 0 - problem in seat - smart Code 0 - Problem in power pack...

  • Page 45: Diagnostic Codes

    Technical manual Diagnostic codes The Handicare 1000 is equipped with a digital display, it is located at the front of the lift. The display can diagnose most issues for you and lead you in the direction of the fault. Please note that not all codes are faults, some are just status codes, it should also be noted that some codes can be reversed for left &...

  • Page 46: Fault Finding Tools

    Handicare 1000 Fault finding tools To aid in fault finding the following tools should be used. For example, if you have a ‘0’ fault code the issue could be in either the power pack or the seat. Insert the toggle loom (to be used in conjunction with the conversion loom) into the power pack, if the lift now drives then the problem is in the seat and the power pack can be eliminated as a potential fault location.

  • Page 47: Code 'None' - Display Off

    Technical manual - Faultfinding Code ‘none’ - display off The Symptom Lift will not move in any direction Cause – battery circuit Lift is turned off at S15 Batteries are flat Blown 25amp fuse in battery negative wiring Lose connections at battery terminals Cause –...

  • Page 48: Code C - Remote Controls

    Handicare 1000 Code C - Remote controls Symptom The lift will not travel in any direction from the remote controls will travel from the toggle. Cause The remote controls have lost their pairing with the 125PCB Press and hold the black button on the PCB – a...

  • Page 49: Code 0 - Problem In Power Pack

    Technical manual - Faultfinding Code 0 - Problem in power pack Insert the engineers loading toggle into connector U11 (2 pin) – if the lift works the problem is located in the seat, if the lift does not work the problem is located in the power pack.

  • Page 50: Code 4 - Bottom Safety Line - Right Hand Lift

    Handicare 1000 Code 4 - Bottom safety line - Right hand lift This safety is a directional safety circuit, it is fed by a common wire that splits in the footrest and has two separate returns. If the bottom safety is activated the lift will still travel in the up direction The following components are in the bottom safety line.

  • Page 51: Code 6 - Bottom Safety Line - Left Hand Lift

    Technical manual - Faultfi nding Code 6 - Bottom safety line - Left hand lift This safety is a directional safety circuit, it is fed by a common wire that splits in the footrest and has two separate returns. If the bottom safety is activated the lift will still travel in the up direction The following components are in the bottom safety line.

  • Page 52: Code 6 - Top Safety Line - Right Hand Lift

    Handicare 1000 Code 6 - Top safety line - Right hand lift This safety is a directional safety circuit, it is fed by a common wire that splits in the footrest and has two separate returns. If the top safety is activated the lift will still travel in the down direction The following components are in the bottom safety line.

  • Page 53: Code 4 - Top Safety Line - Left Hand Lift

    Technical manual - Faultfi nding Code 4 - Top safety line - Left hand lift This safety is a directional safety circuit, it is fed by a common wire that splits in the footrest and has two separate returns. If the top safety is activated the lift will still travel in the down direction The following components are in the bottom safety line.

  • Page 54: Code 3 - Bottom Limit - Right Hand Lift

    Handicare 1000 Code 3 - Bottom limit - Right hand lift This safety is a directional stopping circuit, it is a simple two wire circuit with just one switch. The switch is a magnetic reed switch and not a microswitch, the circuit is broken when the power pack drives over the magnet placed in the track.

  • Page 55: Code 5 - Top Limit - Right Hand Lift

    Technical manual - Faultfi nding Code 5 - Top limit - Right hand lift This safety is a directional stopping circuit, it is a simple two wire circuit with just one switch. The switch is a magnetic reed switch and not a microswitch, the circuit is broken when the power pack drives over the magnet placed in the track.

  • Page 56: Code .11 - Motor

    Handicare 1000 Code .11 - motor Symptom Lift will not move in any direction Cause Faulty 125PCB – if problem persists replace power pack Code L - Motor Symptom Lift will not move in any direction Cause Check for obstructions within the track and...

  • Page 57: Code 2 - Charging/Power Supply Problem In The Track

    Technical manual - Faultfi nding Code 2 - Charging/power supply Problem in the track Symptom PowOpt 2 Lift will not charge, no voltage between ground and the charge contact Cause Faulty power supply/charger Earth short circuit in low voltage power supply/ charger cable Wire break between charge contacts on internal charge cable in rail...

  • Page 58: Code U - Charging/Power Supply

    Handicare 1000 Code U - Charging/power supply Symptom Lift will not charge Cause Faulty power supply/charger Code r - Charging/ power supply Symptom Lift will not charge Cause Faulty power supply/charger Code 1 & 7 - Batteries Symptom Lift will not travel in any direction...

  • Page 59: Codes O & H - The 125Pcb

    Technical manual - Faultfinding Codes o & h - The 125PCB Symptom H125 The lift will not travel in any direction Cause The 125PCB is faulty Code b - Toggle active on power up Symptom The lift will not move in any direction Cause The toggle is active upon power up Short circuit between toggle common M7-2 &...

  • Page 60: Code E, D, & H - Han125 Pcb Main Relay

    Handicare 1000 Code E, d, & H - Han125 PCB main relay Symptom Lift will not travel in any direction Cause Low battery voltage Faulty main relay on 125PCB - replace S460 868 MHz / 915 MHz / 2.4 GHz...

  • Page 61: Powered Options

    Technical manual - Faultfinding Powered Options Depending on the age of the lift there are two different types of power opt systems. On lifts supplied pre 12/2022 (TBC) you will find the older Han126 PCB system for power options where both powered swivel and powered footrest each had its own dedicated Han126 PCB.

  • Page 62: Han126 Pcb Pos - Powered Footrest Not Functioning

    Handicare 1000 Han126 PCB Power Options System Pre December 2022 Powered footrest not functioning Symptom Powered footrest, powered swivel & powered hinge not functioning Cause Idle voltage at M 14 & M16 is between 8-12v but not raise to battery voltage when a power footrest activated...

  • Page 63: Han126 Pcb Pos - Powered Swivel Not Functioning

    Technical manual - Faultfinding Han126 PCB Power Options System Pre December 2022 Powered swivel not functioning Symptom Powered footrest, powered swivel & powered hinge not functioning Cause Idle voltage at M 14 & M16 is between 8-12v but not raise to battery voltage when a power swivel activated Blown 5 amp comms fuse The power has not been turned on/off after changing the...

  • Page 64: Han126 Pcb Pos - Powered Hinge Not Functioning

    Handicare 1000 Han126 PCB Power Options System Pre December 2022 Powered hinge not functioning Symptom Powered footrest, powered swivel & powered hinge not functioning Cause Idle voltage at M 14 & M16 is between 8-12v but not raise to battery voltage when the powered hinge is...
  • Page 65 Technical manual - Faultfi nding Symptom Power hinge does not function but power footrest or swivel does. Cause Idle voltage at M20 & M24 is between 8-12v, raises to battery voltage when power hinge activated. Check voltage at M23 – if voltage present when call is placed faulty hinge motor. Check voltage at M23 –...

  • Page 66: New Style Pos - Introduction To New Style Power Opts

    Introduction to new style power opts From December 2022 the 1000 power options system was upgraded the new power opts PCB. This system only requires one PCB to power both footrest and swivel, it has the advantage of being much easier and quicker to diagnose faults due to a reduction in components.

  • Page 67: New Style Pos - Powered Footrest And Powered Swivel Not Functioning

    Technical manual - Faultfi nding New Style Power Opt System - One Power opt PCB - Post December 2022 Powered footrest and powered swivel not functioning Symptom Cause Power footrest and power swivel will not activate The idle voltage at M12-1 (grey) is around 10v but Cause will not raise to battery voltage when call is placed The idle voltage at M12-1 (grey) is not around 10v...

  • Page 68: New Style Pos - Powered Swivel Not Functioning - Smart Seat

    Handicare 1000 New Style Power Opt System - One Power opt PCB - Post December 2022 Powered swivel not functioning - Smart seat Symptom Symptom Power swivel will not operate but power footrest Power swivel will not operate but power footrest will –...

  • Page 69: New Style Pos - Powered Hinge Not Functioning

    Technical manual - Faultfinding New Style Power Opt System - One Power opt PCB - Post December 2022 Powered hinge not functioning Symptom Power hinge, power footrest and power swivel not functioning. Cause 1 2 3 Idle voltage at M20 1&3 is not 8-12v. Faulty Han125 PCB PCB POWERED Faulty poweropt PCB in footrest/swivel or hinge...

  • Page 70: Code J - Hinge Fault, All Power Opt Systems

    Handicare 1000 Code J - Hinge Fault, All Power Opt Systems A safety feature of the hinge system is that the lift will not travel down past the hinge activation point unless the lift detects both the charge point and the hinge activation bracket at the hinge lifting/lowering position.
  • Page 71 Technical manual - Faultfinding...
  • Page 73 Handicare Stairlifts B.V. Newtonstraat 35 1704 SB Heerhugowaard The Netherlands T +31 (0)72 576 88 88 F +31 (0)72 574 34 35 stairlifts@handicare.com www.handicare.com Handicare Accessibility Ltd. 82 First Avenue, Pensnett Estate Kingswinford, West Midlands DY6 7FJ, England T +44 (0)1384 408700 F +44 (0)1384 408719 enquiries@handicare.co.uk...

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