Chapter 9 Troubleshooting; Update Service Could Not Authenticate Device; Service Has Expired Or About To Expire - F-SECURE MOBILE ANTI-VIRUS FOR SERIES 60 User Manual

9.4

Update Service Could Not Authenticate Device

9.5

Service Has Expired or About to Expire

Q. I get a notification that the update service cannot authenticate
my device. Why?
A. This error message is displayed when the update server cannot
authenticate the subscription. Reasons for the authentication failure
can be as follows:
›
The F-Secure Mobile Anti-Virus installation folder files have been
tampered
›
There have been more than four attempts to move the F-Secure
Mobile Anti-Virus installation and service subscription to another
device
Q. What should I do when one of the following messages appear on
my device screen?
A. If your subscription has expired or is about to expire, F-Secure
Anti-Virus notifies you by showing one of the above messages.
CHAPTER 9
Troubleshooting
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