Fig. 1 Vehicle data label. 1: VIN; 2: Vehicle model, engine output, transmission; 3: Engine code, transmission code, paint number, interior equipment; 4: Optional

equipment, PR numbers.

Delivery inspection was performed on:

Date of delivery/ﬁrst approval (whichever occurs ﬁrst):

Volkswagen dealer stamp

Table of Contents

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Summary of Contents for Volkswagen Jetta GLI 2021

Page 1 Edition 01/2021 United States version, model year 2021 Teile-Nr.: 17A012723SG Print status: 16.09.2020 English USA: 2021.01 V1, R1, USA, en_US Fig. 1 Vehicle data label. 1: VIN; 2: Vehicle model, engine output, transmission; 3: Engine code, transmission code, paint number, interior equipment; 4: Optional equipment, PR numbers. Delivery inspection was performed on: Date of delivery/ﬁrst approval (whichever occurs ﬁrst): Volkswagen dealer stamp Volkswagen dealer stamp...
Page 2 Fig. 2 Volkswagen AG works constantly to improve all of its products. Due to ongoing vehicle development, changes in design, equipment, and technology are possible at any time. The information regarding equipment, appearance, performance, dimensions, weights, fuel consumption, standards, and functions of the vehicle is the information that was available at the time of the editorial deadline for this manual.
Page 3 If you have questions about your vehicle or if you believe that the manual is not complete, please contact your authorized Volkswagen dealer or your authorized Volkswagen Service Facility. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities always welcome your questions, suggestions, and constructive criticism.
Page 4 Owner's Manual. No legal commitment can be derived from the information, illustrations, or descriptions in this manual. Make sure the entire Owner’s Manual is in the vehicle if you sell or lend the car. Volkswagen also recommends resetting the Infotainment system to its factory settings in order to delete all personal data.
Page 5: Explanation Of Symbols
Explanation of symbols Indicates a reference to a section within a chapter containing important information and safety warnings that should always be heeded. The arrow indicates the end of a section. This symbol indicates situations where the vehicle must be stopped as quickly as possible. The symbol means “Trademark”...
Page 6: Vehicle Overviews
Opening lever for the hood ⇒ Exterior lighting Headlights ⇒ Exterior lighting Lights in the bumper Marker light ⇒ Towing Behind a cover: mount for towing eye ⇒ Exterior care and cleaning Behind the Volkswagen emblem: radar sensor for assistance systems Side view...
Page 7: Rear View
Fig. 4 Overview of right side of the vehicle. ⇒ Fuel types and refueling Fuel filler flap ⇒ Infotainment system and aerials Roof antenna ⇒ Doors and central locking button Door handles ⇒ Outside mirrors Outside mirrors ⇒ “Blind Spot” Monitor With “Blind Spot” Monitor display ⇒ Wheel change Mounting points for the vehicle jack Rear view...
Page 8 Fig. 5 Vehicle rear overview. Rear window: ⇒ Heating, ventilation, and air conditioning With rear window defroster High-mounted brake light ⇒ Exterior lighting Taillights Area: ⇒ Trunk lid Button to open the trunk lid ⇒ Rear View ⇒ Exterior care and cleaning Camera for parking systems Camera, ⇒...
Page 9: Driver Side
Fig. 6 Driver door: Controls. ⇒ Opening and closing the windows Buttons for operating the power windows ⇒ Outside mirrors Knob for outside mirror position and functions Door handle ⇒ Indicator light in the driver's door Central locking button to lock and unlock the vehicle ⇒...
Page 10: Center Console
Fig. 7 Driver’s side overview. ⇒ Headlights Light switch ⇒ Switching the turn signals on and off ⇒ Switching the high beam headlights on and off Turn signal and high beam lever ⇒ Heating, ventilation, and air conditioning Vents ⇒ Instrument cluster Instrument cluster ⇒...
Page 11 Fig. 8 Overview of the upper section of the center console. ⇒ In case of an emergency Button for switching the emergency flashers on or off ⇒ Indicator light for front passenger’s front airbag Indicator light for front passenger’s airbag deactivation ⇒ First steps Infotainment system ⇒ Heating, ventilation, and air conditioning Controls for the air conditioning system ⇒...
Page 12 Fig. 9 Overview of the lower section of the center console. Lever: ⇒ Manual transmission For manual transmission ⇒ Automatic transmission ® or DSG automated transmission ⇒ Automatic transmission or automatic gearbox ⇒ Electronic parking brake Electronic parking brake Storage compartment with cup holders Storage compartment: ⇒ Wired and wireless connections With USB socket ⇒...
Page 13 Symbol Meaning ⇒ Interior/reading lights, ambient lighting Buttons for interior/reading lights ⇒ Sunroof switch Sunroof. ⇒ Information Call, Roadside Assistance Call and Emergency Call Emergency call system button Service.
Page 14: Driver Information
Driver information Symbols in the instrument cluster The warning and indicator lights can turn on individually or in combination with each other and indicate warnings, malfunctions and certain functions. Some warning and indicator lights come on when you switch the ignition on and must turn off after some time. ⇒...
Page 15 ⇒ Airbag system or safety belt pretensioners Airbag system or safety belt pretensioner deactivated with diagnostic equipment deactivated with diagnostic equipment ⇒ Front passenger's front airbag disabled Front passenger’s airbag disabled ⇒ Emergency Call Service faulty Malfunction in the emergency call system ⇒...
Page 16 Do not continue to drive! ⇒ Tire Pressure Monitoring System malfunction Tire Pressure Monitoring System faulty ⇒ Switching on and off Front Assist is switched off ⇒ ACC is not available Adaptive cruise control (ACC) not available ⇒ Driving with Lane Assist Lane Assist in control ⇒...
Page 17: Instrument Cluster
⇒ Start-stop system Start/Stop system not available ⇒ Displays Economical driving condition ⇒ Service interval display Service due ⇒ Switching on Light Assist High beam control active ⇒ Distance warning Distance warning ⇒ Cruise control switched on Introduction ⇒ Cruise control system is malfunctioning Cruise control system malfunction ⇒...
Page 18 Speedometer Digital speed display. The Digital Cockpit is a digital instrument cluster with a high-resolution TFT color display. By selecting different information profiles, other displays can be shown in addition to the standard dials, such as the tachometer and speedometer. The term “Volkswagen Digital Cockpit” is used to refer to the digital instrument cluster in the following. Information proﬁles ⇒ Vehicle Using the Digital Cockpit menu item in the vehicle Infotainment system vehicle settings, you can select different, topic-speciﬁc information proﬁles settings menu. Depending on the selected information proﬁle, the digital instrument cluster may show additional information in the center of the dials or the dials may...
Page 19: Fuel Gauge
be hidden and the additional information shown across the entire display. The following information proﬁles can be selected: Gear indicator The digital display of the current gear or the selected gear. Speed Digital display of speed Consumption Graphic display of the current consumption and the digital display of the average consumption Range Digital display of range Distance Digital display of the distance driven Destination arrival information.
Page 20 Fig. 13 General example: Fuel gauge on analog instrument cluster. Fig. 14 General example: fuel gauge on the digital instrument cluster. Fuel tank almost empty The yellow indicator light turns on. The reserve supply (red marking ) is being used. Refuel at the next opportunity. Fuel tank cap open The yellow indicator light turns on. Close the fuel tank cap. WARNING Driving with low fuel level that is too low can lead to a vehicle breakdown in trafﬁc, accidents, and serious injuries. If the fuel level is too low, this can result in irregular fuel supply to the engine, particularly when going uphill or downhill.
Page 21: Engine Coolant Temperature Gauge
Stop the vehicle, stop the engine, and let it cool down. ⇒ Checking and ﬁlling engine coolant Check the engine coolant level If the warning light does not turn off even if the engine coolant level is correct, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. and Engine coolant Vehicles with digital instrument cluster: The red central warning light turns on.
Page 22 Stop the vehicle, stop the engine, and let it cool down. ⇒ Checking and ﬁlling engine coolant Check the engine coolant level If the warning light does not turn off even if the engine coolant level is correct, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Displays...
Page 23 There are different instrument clusters; therefore the versions and appearances of the displays may vary. Malfunctions will only be indicated by indicator lights if the display does not have warning or information texts. Some indicators in the instrument cluster display can be hidden due to events that occur suddenly, for example if there is an incoming phone call. Depending on the equipment, some settings and displays may also appear in the Infotainment system. If there are multiple warning messages, the symbols will appear consecutively for several seconds. The symbols will appear until the malfunction is corrected. If warning messages about malfunctions appear when the ignition is switched on, settings or information displays may not appear as described. If this is the case, have malfunctions corrected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Driving data menu Please read the introductory information and heed the Warnings and Notice Introduction ⇒ The driving data menu shows driving and consumption data. Depending on the vehicle equipment, various driving data can be displayed. The displayed driving data is dependent on the current driving style, the vehicle status (e.g.
Page 24 The yellow central warning light ﬂashes or comes on, in some cases together with warning tones or additional symbols. Malfunctions or insufﬁcient operating ﬂuids can cause vehicle damage and vehicle malfunctions. Check the malfunction as soon as possible. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Page 25: Lap Timer
Setting the time using the Infotainment system ⇒ Operation and displays in the Infotainment system 1. Depending on the vehicle equipment, press the button or function key and open the Vehicle menu in the Infotainment system. Depending on vehicle equipment, press the button or function key.
Page 26: Service Menu
Back The display switches back to the previous menu. Reset All saved statistics data is reset. The previously driven lap times are displayed in the statistics menu. If the maximum lap number of 99 laps or the maximum total duration of 99 hours, 59 minutes and 59 seconds is reached, a new time measurement can be started before the statistics are reset.
Page 27 Vehicles with a digital instrument cluster: The service due date can only be checked through the service menu menu. Resetting the service interval display If the service or inspection was not performed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility, the service reminder can be reset as follows: V ehicles with analog instrument cluster: 1.
Page 28: Operation With The Multi-Function Steering Wheel
The scope of menus and informational displays depends on the vehicle electronics and equipment. An authorized Volkswagen dealer or authorized Volkswagen Service Facility can program or modify additional functions depending on the vehicle equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 29 The information profiles adjust to the selected driving mode. Only for vehicles with Driving Mode Selection. Preset 1 Individual selection of information profiles Preset 2 Individual selection of information profiles Preset 3 Only on vehicles with standard factory-installed navigation system If warning messages about malfunctions appear when the ignition is switched on, settings or information displays may not appear as described. If this is the case, have malfunctions corrected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Operation and displays in the Infotainment system Introduction This Infotainment system consolidates essential vehicle systems in a central control panel, such as menu settings, radio, or a navigation system. General information for operation The relevant information for the settings in the Vehicle settings menu is included in the following section.
Page 30: Performance Monitor
Performance monitor Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 18 On the Infotainment system screen: performance monitor. Displays Arrow buttons to switch to the lap timer The performance monitor is a display for sporty driving. The digital instruments show values in real time for engine power, temperature, and acceleration that are determined by sensors in the vehicle. This gives the driver an overview of the driving dynamics. Opening the performance monitor Press the button or function key in the Infotainment system. Tap the Vehicle function key. Tap the Selection function key. Tap the Sport function key.
Page 31 You can select the three instruments that best ﬁt your individual driving style and the driving situation. WARNING Driver distraction can cause accidents and injuries. Operating the Infotainment system can distract you from trafﬁc. Always drive attentively and responsibly. NOTICE Avoid high engine speeds, full acceleration, and heavy engine loads after starting the engine when it is cold.
Page 32: Measuring Lap Times
Function key with current lap time Saved lap times Start or resume time measurement (only possible when the ignition is switched on) Press Start to begin the time measurement. The time measurement starts automatically once the vehicle moves forward. If the data has been reset in the statistics, a new first round can be started. Cancel the current lap.
Page 33: General Information
Driving in other countries Some countries have special safety standards and regulations that differ from the vehicle conﬁguration. Volkswagen recommends to inform yourself about legal regulations and about the following points from an authorized Volkswagen dealer or authorized Volkswagen Service Facility before driving in other countries: Do technical modiﬁcations need to be made to the vehicle before driving in other countries, such as covering or adjusting the headlights?
Page 34: Seating Position
Always heed the applicable driving regulations and speed limits and drive proactively. Evaluating driving situations correctly can make the difference between safely reaching your destination and being involved in a collision with serious injuries. NOTICE Volkswagen is not responsible for damage to the vehicle caused by substandard fuel, insufﬁcient service, or not using Volkswagen Genuine parts. Having the vehicle serviced regularly not only maintains the value of the vehicle, but also contributes to operational safety and roadworthiness. Therefore, have maintenance procedures performed according to Volkswagen instructions. Under extreme operating conditions, some work may need to be performed before the next service is due. Extreme operating conditions can include frequent “stop-and-go driving” or driving in areas with a lot of dust in the air. You can obtain...
Page 35: Correct Seating Position
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. For your safety and to reduce the risk of injuries in the event of a sudden braking maneuver or accident, Volkswagen recommends the following seating positions:...
Page 36: Safety Belts
If the belt webbing or other parts of the safety belt are damaged, the safety belts could tear during a collision or sudden breaking maneuver. Have damaged safety belts replaced immediately with new safety belts that are approved for the vehicle by Volkswagen. Safety belts that are stretched during a collision must be replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 37 Fig. 22 In the instrument cluster display: warning light. The driver or front passenger has not fastened their safety belt. Fasten all safety belts. When the ignition is switched on, several warning and indicator lamps light up temporarily as a function check. They then turn off after a few seconds. A chime also sounds. When the ignition is switched on, the red warning light comes on for six seconds.
Page 38 Fig. 24 A vehicle with occupants who are not wearing safety belts collides with a wall. The physical principle of a frontal collision is a simple concept. Once the vehicle is in motion, the vehicle and its occupants possess energy called “kinetic energy” ﬁg. The higher the vehicle speed and the higher the weight, the more energy must be absorbed in the event of a collision. However, the vehicle speed is the more signiﬁcant factor.
Page 39 Fig. 26 A passenger in the rear seat who is not wearing a safety belt will be propelled forward toward the driver who has their own safety belt fastened. Many believe that a person can support their body with their hands during a minor collision. That is incorrect. Even at low impact speeds, enough force is applied to the body that it is not possible to support the body with arms and hands. In the event of a frontal collision, vehicle occupants who are not wearing safety belts could be propelled forward and collide with components in the vehicle interior, such as the steering wheel, instrument panel, or windshield ﬁg.
Page 40 If you cannot untwist the safety belt, fasten the safety belt anyway. The twist must not be in a section of the belt that rests directly on the body. Go to an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately to have the belt untwisted.
Page 41 Fastening the safety belt Fig. 28 Inserting the buckle tongue into the safety belt buckle. Always fasten the safety belts before driving. ⇒ Seating Adjust the front seat and head restraint correctly position. → Have the rear seat backrest locked into place in an upright position → Grab the belt and pull it evenly over the chest and pelvis. Do not twist the belt while doing this Insert the buckle tongue securely in the safety belt buckle for that seat ﬁg.
Page 42 Fig. 29 Releasing the buckle tongue from the safety belt buckle. → Only unfasten the safety belt while the vehicle is stationary Press the red button in the safety belt buckle ﬁg. 29. The buckle tongue will pop out. Guide the belt back by hand so that the belt rolls up easily, the belt does not twist, and the trim panel is not damaged. WARNING Incorrect belt routing can cause serious or fatal injuries in the event of an accident.
Page 43 Never hold the safety belt away from the body with your hand. Do not guide the belt over hard or breakable objects, such as eyeglasses, pens, or keys. Do not modify how the belt is routed using belt clips, retaining loops, or similar objects. Individuals who cannot achieve the optimum belt routing due to physical conditions should contact a qualified professional about possible special modifications that can be used to attain the optimum protective function from the safety belt and airbags. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 44 Fine dust may appear if airbags deploy. This is completely normal and does not indicate a ﬁre in the vehicle. Safety belt load limiter Safety belt load limiters reduce the force placed on the body by the safety belts during a collision. When disposing of the vehicle or of individual system components, all safety precautions must be observed. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will be familiar with these provisions ⇒ Safety belt pretensioner servicing and disposal...
Page 45: Airbag System
Adjust the front passenger's seat so that there is the most possible distance between the front passenger and the instrument panel. If your physical characteristics will not allow you to do this, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have modiﬁcations made.
Page 46 The airbag system only provides protection for one deployment. If the airbags deploy, the system must be replaced. Have deployed airbags and affected system components replaced immediately by new parts that are approved by Volkswagen for the vehicle. Only have an authorized Volkswagen dealer or authorized Volkswagen Service Facility make vehicle repairs or modiﬁcations. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair information, and qualiﬁed personnel.
Page 47 Although a faulty indicator light does not affect the function of the front passenger's front airbag, the yellow PASSENGER AIR BAG indicator light can no longer be used to display the status of the front passenger's front airbag. Immediately go to an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the system inspected.
Page 48: Troubleshooting
If the yellow PASSENGER AIR BAG indicator light still does not turn off, the passenger must move to the rear seat. Go to an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible and have the airbag system inspected.
Page 49 Check whether the front passenger's front airbag has to be deactivated. If the front passenger's front airbag is incorrectly deactivated, there may be a malfunction in the airbag system. Get professional assistance. Airbag description and function Introduction Please read the introductory information and heed the Warnings and Notice ⇒ The airbag can protect vehicle occupants in a collision by reducing the movement of vehicle occupants in the direction of the impact during frontal and side collisions.
Page 50: Front Airbags
Airbags and safety belt pretensioners that do not function properly can cause serious or fatal injuries in the event of an accident. If the airbag indicator light turns on, have the system inspected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible.
Page 51 Fig. 34 Installation location and deployment zone of the driver’s front airbag. Fig. 35 Installation location and deployment zone of the front passenger’s front airbag. As a supplement to the safety belts, the front airbag system offers additional protection for the head and chest regions of the driver and front passenger during frontal collisions with higher impact severity. In certain head-on collisions, the Side Curtain Protection® airbags will also deploy on both sides. ⇒...
Page 52: Side Airbags
Adjust the driver's seat so that there is at least 10 inches (approximately 25 cm) between your chest and the center of the steering wheel. If you are not physically able to do this, you must contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 53 If too much force is applied to the seat backrest bolsters, the side airbags may not deploy correctly, deploy unexpectedly, or not deploy at all. Have any damage to the original seat covers or the seam in the side airbag module areas repaired immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 54: Transporting Children Safely
The installation locations of the Side Curtain Protection® are marked with the word “AIRBAG”. The area outlined in red deﬁnes where the Side Curtain Protection® airbags will deploy (deployment zone) ﬁg. 38. Therefore, never place or attach objects in this →...
Page 55 If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat and the yellow PASSENGER AIR BAG indicator light does not come on and stay on, remove the seat immediately and have the airbag system checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 56 WARNING If the airbag is deployed, a child restraint on the front passenger seat may collide with the airbag and the child in the child restraint may suffer severe or even fatal injuries (even if advanced airbags are used). If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat, observe the following points: Forward-facing child restraints may be situated in the deployment zone of a front passenger's front airbag and may result in severe or fatal injuries if the airbag is deployed.
Page 57 You can ﬁnd additional information on the selection and use of child restraints here: Transport Canada Information CentreTel.: 1-800-333-0371Tel.: 1-613-998-8616 (Ottawa)http://www.tc.gc.ca/roadsafety National Highway Traffic Safety AdministrationTel.: 1-888-327-4236 (TTY: 1-800-424-9153)http://www.nhtsa.govhttp://www.safercar.gov National SAFE KIDS CampaignTel.: 1-202-662-0600http://www.safekids.org SafetyBeltSafe U.S.A.Tel.: 1-800-745-SAFE or 1-800-745-7233 (English)Tel.: 1-800-747-SANO or 1-800-747-7266 (Spanish)http://www.carseat.org Volkswagen Customer CARETel.: 1-800-822-8987 DANGER The use of rear-facing child restraints or infant carriers on the front passenger seat can cause severe or fatal injuries. Always install rear-facing child restraints or infant carriers on the rear seat. WARNING Transporting children without a child restraint or with an unsuitable child restraint, or incorrectly installing a child restraint, increases the risk of severe or fatal injuries in the event of an accident or collision.
Page 58 Recommended securing systems for child restraints Volkswagen recommends securing child restraints as follows: Infant restraints or rear-facing child restraints : ISOFIX and support base. Forward facing child restraints : ISOFIX and Top Tether and possible additional support base. WARNING Incorrect use of the support base can cause severe or fatal injuries.
Page 59 Fig. 41 General example: fitting a child restraint with attachment arms. Installing child restraints with LATCH/UAS The installation location of the anchor points is indicated by a symbol ﬁg. ⇒ Safety notes on using child Pay attention to and follow the information restraints. If necessary, remove the anchorage caps. Push the child restraint attachment arms in the direction of the arrow onto the anchors ﬁg.
Page 60 Fig. 43 On the rear seat backrest: Examples for seat belt routing with non-adjustable head restraints. Seat belt routing with non-adjustable head restraints with a single strap. Seat belt routing with non-adjustable head restraints with a double strap. LATCH/UAS child restraints with “universal” approval must also be fastened to the LATCH/UAS anchor points using an upper strap (top tether). Only secure the strap on the anchorages designed for it.
Page 61 Make sure the safety belt is not twisted. Insert the buckle tongue into the safety belt buckle belonging to the corresponding seat, until the safety belt buckle latches into place. Child restraints from the “semi-universal” approval category, where the child restraint is secured by the safety belt and a support foot, must not be secured on the center rear bench seat.
Page 62 The child restraint must be installed straight and centered on the seating position, and it must not be able to move more than 2.5 cm (approx. 1 inch). The child restraint must not rest on the belt buckles. When installing multiple child restraints, the child restraints must not become caught on one another. In some cases, even if a child restraint is installed correctly on the center seating position, it may cover the belt buckles and could then damage them and make the belt buckles unusable.
Page 63: In Case Of An Emergency
8. Set up the warning triangle to notify others on the road about the vehicle. 9. Allow the engine to cool and see an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance if necessary. When the emergency ﬂashers are switched on, for example while towing the vehicle, you can indicate any turns or lane changes using the turn signal lever. The emergency ﬂashers will stop temporarily.
Page 64: Emergency Equipment
The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is switched off. Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above approx. 50 mph (approx. 80 km/h) or brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle. If the braking continues, the emergency flashers will switch on automatically when the vehicle speed is below approx. 6 mph (approx. 10 km/h). The emergency flashers will switch off automatically when you accelerate. Emergency equipment First aid kit Depending on vehicle equipment, the ﬁrst aid kit may be in a storage compartment, in a holder in the luggage compartment, under the luggage compartment ﬂoor, or in the vehicle interior. The ﬁrst aid kit must meet the legal regulations. Note the expiration date of the contents. Replace contents after use, if necessary, and put the ﬁrst aid kit securely back into place.
Page 65: Indicator Light
The contact person will communicate in the language in which the vehicle was registered via VW Car-Net. Roadside assistance call If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance with the roadside assistance call.
Page 66: Troubleshooting
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after approximately 3 years. Data transmission The available data will be sent to the Volkswagen emergency call center during an emergency call to determine what rescue measures are needed. Among other things, the following data will be sent: Vehicle location Vehicle Identiﬁcation number.
Page 67: Opening And Closing
Opening and Closing Vehicle key Vehicle key functions Fig. 48 Vehicle key with key bit. Unlock the vehicle. All turn signals will flash twice. Unlock the trunk lid separately. Lock the vehicle. All turn signals will flash once. Fold the key bit out and in. Indicator light: flashes when a button is pressed. Panic button (depending on vehicle equipment).
Page 68 Fig. 50 Vehicle key with remote start relay button. Unlock the vehicle. All turn signals will flash twice. Unlock the trunk lid separately. All turn signals will flash twice. Lock the vehicle. All turn signals will flash once. Indicator light: flashes when a button is pressed. Panic button (depending on vehicle equipment). Remote start relay button (depending on vehicle equipment).
Page 69 The type of batteries used in the remote control of your vehicle key can contain perchlorate. This requires special handling. Observe all legal requirements regarding the handling and disposal of these batteries. We recommend that you have this service performed by an authorized Volkswagen dealer or authorized...
Page 70: Replacing The Button Cell Battery
Replacing the button cell battery Fig. 52 Vehicle key: opening the battery compartment cover. Fig. 53 Vehicle key: replacing the button cell battery ⇒ Emergency key Remove the emergency key Slide the blade of the ﬂat-bladed screwdriver in the direction of the arrow approximately 1 cm into the outer guide on the mechanical key ﬁg. 52 Turn the ﬂat-bladed screwdriver clockwise until the cover pops up ﬁg.
Page 71: Keyless Access
The type of batteries used in the remote control of your vehicle key can contain perchlorate. This requires special handling. Observe all legal requirements regarding the handling and disposal of these batteries. We recommend to have this service performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 72: Unlocking And Locking The Vehicle
Fig. 54 Keyless Access: sensor range. Fig. 55 In door handle: sensors. Unlocking and locking the vehicle Unlocking: Touch the sensor ﬁg. 55 on the inside of the door handle. Locking: Switch the ignition off. Close the door. Touch the sensor ﬁg. 55 on the outside of the door handle. The turn signals ﬂash twice when unlocking and blink once when locking. Unlocking and locking the trunk lid If the vehicle is locked and a vehicle key is within the trunk lid sensor range, the trunk lid will unlock automatically when opened ﬁg.
Page 73 The next time the vehicle is unlocked, you must use the vehicle key. Keyless Access will be reactivated the next time the vehicle is unlocked. Operating convenience functions All of the power windows and the sunroof can close automatically. Hold your ﬁnger on the driver's or front passenger’s door handle sensor ﬁg.
Page 74: Central Locking Button
When the door is being held open by the door arrester, it may close by itself in high winds or on inclines, which can cause injuries. Always hold the door handle ﬁrmly when opening and closing the door. WARNING The area within the range of motion for the doors and trunk lid can be dangerous and there is the potential for injuries. Do not open or close the doors and trunk lid if anyone is in the way.
Page 75 Fig. 56 In the driver's door: central locking button. – Unlock the vehicle. – Lock the vehicle. The central locking button functions both when the ignition is on or off, but only when all the doors are closed. If the vehicle is locked from the outside using the vehicle key, the central locking buttons will be disabled. If the vehicle is locked from the inside using the central locking button, then: indicator light in the button will turn yellow if all doors are closed and locked.
Page 76: Child Safety Lock
⇒ Starting and stopping the engine An emergency start must be performed after unlocking Switch the ignition on to turn off the alarm. The electronic immobilizer will detect a valid vehicle key. The anti-theft alarm system is not activated when the vehicle is manually locked using the key bit ⇒ Anti-theft alarm system Locking the front passenger door and rear doors in an emergency Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 58 On the front of the right rear door: manually locking the vehicle with the vehicle key. The front passenger door and the rear doors can each be locked manually. ⇒...
Page 77 The red LED in the vehicle door ﬂashes brieﬂy and then stays on. There is a malfunction in the locking system. Get professional assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. If the turn signals are not ﬂashing If the turn signals are not ﬂashing as conﬁrmation when locking the vehicle:...
Page 78: Anti-Theft Alarm System
Unlock the vehicle using the button on the vehicle key. NOTICE Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. If at least one window is open ⇒...
Page 79 WARNING Unlocking or opening the trunk lid incorrectly or carelessly may lead to serious injuries. The vehicle may not always detect when the trunk lid is not latched if a cargo rack that is carrying cargo is mounted on the trunk lid. If the trunk lid is not latched, it may open suddenly while driving.
Page 80: Opening The Trunk Lid
Fig. 61 In the trunk lid: button to open the trunk lid. Opening the trunk lid To unlock the trunk lid, press the button on the vehicle key. OR: pull the switch in the driver's door upward ﬁg. Raise the trunk lid using the button ﬁg. 61 and pull all the way up. Closing the trunk lid ⇒...
Page 81 Fig. 62 Behind the rear seat backrest: mechanically unlocking the rear seat backrest using the emergency release. Fig. 63 In the luggage compartment: mechanically unlocking the trunk lid using the emergency release. Mechanically unlocking the trunk lid using the emergency release Insert the vehicle key in the slot ﬁg. 62 to unlock the rear seat backrest and press in the direction of the arrow. Fold the rear seat backrest forward. Push the lever ﬁg. 63 in the direction of the arrow and open the trunk lid. Troubleshooting Introduction Please read the introductory information and heed the Warnings and Notice...
Page 82: Opening And Closing The Windows
Easy Open only works when the ignition is switched off. Clean the sensors in the rear bumper. Easy Open may be deactivated in heavy precipitation to reduce the risk of false activation. Windows Opening and closing the windows ⇒ Driver The switches are located in the doors door.
Page 83 If the closing process takes longer than several seconds, then pinch protection will be enabled again. If there is resistance to the window moving or an obstacle is blocking the window, then the window will reopen automatically. If the window still cannot close, then contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. WARNING Closing the window when pinch protection is disabled can result in serious injuries.
Page 84: Convenience Opening And Closing
The sunroof is a roof opening system consisting of two glass pieces. The rear glass piece is ﬁxed and cannot be opened. The sunshade automatically opens automatically with the sunroof when it is in front of the sunroof. The sunshade can be completely closed only if the sunroof is closed.
Page 85 This will close the sunroof without pinch protection. If the sunroof is still not able to close, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. If you release the switch during the closing process, then the sunroof will open again automatically.
Page 86: Adjusting The Steering Wheel Position
Steering wheel Adjusting the steering wheel position Fig. 65 Under the steering wheel in the steering column trim panel: lever to adjust the steering wheel position manually. Fig. 66 On the steering wheel: nine o’clock and three o’clock position. → Only adjust the steering wheel before driving or while the vehicle is stationary Tilt the lever ﬁg. 65 downward. Adjust the steering wheel so that it can be ﬁrmly held at the outer edge with both hands at the nine o’clock and three o’clock position ﬁg.
Page 87 and three o’clock position ﬁg. Never hold the steering wheel in the twelve o’clock position or in any other way, such as holding the center of the steering wheel. Otherwise, the arms, hands, and head could be seriously injured if the driver’s front airbag deploys.
Page 88: Seats And Head Restraints
4 inches (10 cm) of space between the instrument panel and your knees. If your physical characteristics will not allow you to do this, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have modiﬁcations made.
Page 89: Adjusting Power Front Seats
A seat may have both manual and power controls. Fig. 67 On the left front seat: controls. Pull the lever to slide the front seat forward or backward. The front seat must lock into place after the lever is released. Pull the lever, lean forwards or backwards and release the lever again to adjust the backrest. If necessary, move the lever multiple times upward or downward to adjust the height of the seat.
Page 90: Rear Seats
Fig. 69 Switch on the left front seat: adjusting the lumbar support. Move the curvature of the lumbar support forward. Move the curvature of the lumbar support backward. WARNING Careless or unintended use of the power front seats can cause serious injuries. The power front seats can also be adjusted when the ignition is switched off. Never leave children or people requiring assistance in the vehicle. In case of an emergency, interrupt the power adjustment by pressing another switch.
Page 91 Never allow an adult or child to ride on the center armrest. NOTICE Objects in the luggage compartment can cause damage when folding down the rear seat or adjusting it forward or backward. If the rear seat is positioned forward or folded, objects can become caught between the seat and the luggage compartment ﬂoor. Remove any objects from this area before sliding the rear seat back.
Page 92: Head Restraints
Folding the seat backrest forwards using the remote release lever Move the head restraints all the way down. Open the trunk lid. Pull the remote release lever ﬁg. 70 for the backrest section to be folded forwards. The respective rear seat backrest section is released. Fold the rear seat backrest section forward. Close the trunk lid if necessary.
Page 93: Adjusting The Head Restraints
according to their body size. To do this, the upper edge of the head restraint must be in line with the upper portion of the head as much as possible, but not lower than eye level. Position the back of the head as close as possible and centered to the head restraint. Never adjust the head restraint while driving.
Page 94 Removing the front head restraints Fig. 74 Front head restraints: removing. Lower the head restraint if necessary. To release, ﬁnd the notch on the rear side in the marked area ﬁg. 74 and push and hold in the direction of the arrow. Pull out the head restraint in the direction of the arrow ﬁg.
Page 95: Seat Functions
Position the head restraint correctly above the head restraint guides for the middle seat and insert it into the guides on the backrest. Push the head restraint downward while pressing the ﬁg. 75 button. Fold the rear bench seat backrest toward the rear and lock it securely into place. Adjust the head restraint to the correct position.
Page 96: Memory Function
To raise: Pull the center armrest ﬁg. 76 upward and fold the plastic supports in the direction of the arrow ﬁg. 76. Then press the center armrest down. To lower: Pull the center armrest ﬁg. 76 upward and fold the plastic supports in the opposite direction to the arrow ﬁg.
Page 97 Recalling driver's seat and outside mirror settings When the vehicle is stationary, the ignition is switched off, and a door is open, press the respective memory button brieﬂy. After approximately ten minutes, the stored positions can no longer be adjusted automatically. The adjustment process will be canceled if one of the memory buttons is pressed again. OR: when the ignition is switched on or the door is closed, press and hold the respective memory button until the stored position is reached.
Page 98: Turn Signals
Move the turn signal and high beam lever back to the original position to turn off the turn signal. If there is no sound when the turn signal is on, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle inspected.
Page 99: Daytime Running Lights
Fig. 80 Next to the steering wheel: light switch (one version). Switching the lights on Switch on the ignition. Turn the light switch to the desired position: The daytime running light is switched on. ⇒ ⇒ Light Automatic headlight control: the headlights will switch on or off depending on the brightness and weather conditions functions.
Page 100: Light Functions
WARNING The parking lights or daytime running lights are not bright enough to illuminate the road sufﬁciently and to be seen by other road users. Always turn on the low beam headlights in the dark, in the fog, and when visibility is poor. The taillights do not switch on with the daytime running lights.
Page 101: Light Assist
Fig. 81 On the left side of the steering column: turn signal and high beam lever. Switch the ignition and the low beam headlights on. Move the turn signal and high beam lever from the center position to the following position ﬁg. : High beam headlights switched on. Activate the headlight flashers or turn off the high beam headlights. The headlight flashers will stay on as long as the lever is pulled. If the high beam headlights or headlight ﬂashers are turned on, the blue indicator light or will come on in the instrument cluster.
Page 102 In poorly lit towns which cannot be recognized as a town by the system. On poorly lit roads with strongly reﬂective signs. If there are others on the road who have inadequate lighting, such as pedestrians or cyclists. On tight curves where the view of trafﬁc is partially obstructed, on steep rises, or in dips. When there are oncoming vehicles on roads with a center barrier and the drivers in the oncoming vehicle can clearly see above the barrier, for example truck drivers.
Page 103: Headlight Range Control
Headlight range control Without headlight range control The light cone of the low beam headlight must be adapted to the vehicle load level by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. ⇒ This provides the driver with the best possible visibility and oncoming trafﬁc is not dazzled WARNING Heavy objects in the vehicle can cause the headlights to dazzle and distract other road users.
Page 104: Interior Lighting
the dynamic cornering light is deactivated. If the dynamic cornering light malfunctions, this is indicated on the instrument cluster display. Get professional assistance. Interior lighting Instrument and switch illumination ⇒ Vehicle settings You can adjust the instrument and switch lighting brightness in the vehicle settings in the Infotainment system menu.
Page 105: Window Wipers
The windshield wiper lever is in the off position. Snow and ice have been removed from the windshield wipers and the windshield. Wiper blades that have frozen onto the windshield have been carefully loosened from the windshield. Volkswagen recommends using a deicing spray for this.
Page 106: Rain/Light Sensor
NOTICE Do not turn on the windshield wipers when the window glass is dry. The window glass can be damaged if wiper blades wipe a dry window. The activated wiper speed temporarily changes to the next lower speed when the vehicle is stationary. When parking the vehicle in cold weather conditions, moving the windshield wipers to the service position may be helpful for loosening the wiper blades more easily from the windshield ⇒ Service position Wiper function Heated washer nozzles The heat thaws frozen washer ﬂuid nozzles. The heat output is automatically regulated when the ignition is switched on and is dependent on the outside temperature.
Page 107: General Safety Precautions
The yellow indicator light turns on. The windshield wipers are not working. Switch the ignition off and on. If the malfunction continues, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Rain/light sensor malfunction The yellow indicator light turns on. The windshield wipers will not be automatically activated in rain/light sensor mode when it is raining.
Page 108: Interior Rearview Mirror
Make sure there is sufﬁcient visibility of the area behind the vehicle. WARNING An automatic dimming rearview mirror contains an electrolyte ﬂuid that can leak out if the mirror glass breaks. The leaking electrolyte ﬂuid can irritate the skin, eyes, and respiratory organs, especially in individuals with asthma or similar illnesses. Immediately try to exit the vehicle to get fresh air.
Page 109: Automatic Dimming Interior Rearview Mirror
Fig. 85 On the windshield: manual dimming interior rearview mirror. Automatic dimming interior rearview mirror When the ignition is on, the sensors measure the amount of light entering from the rear ﬁg. 84 and from the front Depending on the measured values, the interior rearview mirror will dim automatically. If the amount of light entering the sensors is limited or interrupted, for example by a sunshade or attachment, the automatic dimming interior rearview mirror may not ⇒...
Page 110: Sun Visors
Switch on the outside mirror heating. The outside mirror heating only works when the outside temperature is below 68 °F (20 °C) and provides the most heat when it ﬁrst turns on. After about two minutes, the mirrors will be heated depending on the outside temperature. Adjusts the left outside mirror.
Page 111: Illuminated Vanity Mirror
Fig. 87 In the front of the headliner: sun visor. Adjustment options for the driver and front passenger sun visors: Fold toward the windshield. Remove from the holder and tilt toward the door ﬁg. 87 Illuminated vanity mirror When the sun visor is folded down, there is a vanity mirror located behind a cover. The lights ﬁg. 87 turn on when the cover ﬁg.
Page 112: Heating And A/C System
Heating and A/C system Heating, ventilation, and air conditioning Introduction The following systems may be installed in your vehicle: The manual climate control system warms, cools, and removes humidity from the air. Climatronic is an automatic air conditioning system which warms, cools and dehumidiﬁes the air. In automatic mode, Climatronic can automatically control the air temperature, air distribution and the volume of air.
Page 113: Overview Of The Functions
NOTICE If the climate control system is not working, switch it off immediately and have it inspected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. This can reduce the risk of further damage. Overview of the functions Please read the introductory information and heed the Warnings and Notice Introduction ⇒ Some functions and buttons, as well as a climate control bar for the rear seats, depend on the equipment.
Page 114: Air Recirculation
Set automatic mode, maximum cooling output, defrost function and manual mode for the cooling system. Climate control proﬁle Adjust the blower power in automatic mode. Air recirculation Please read the introductory information and heed the Warnings and Notice Introduction ⇒ No fresh air will enter the vehicle interior when recirculation mode is switched on. Switching manual air recirculation on and off Press the button in the climate control bar.
Page 115: Steering Wheel Heating
Fluids, sharp objects, and insulating materials, for example a protective cover or child restraint, can damage the seat heating function. If any odor starts to develop, turn off the seat heating immediately and have it inspected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 116 ⇒ 3. Change active combination ﬁlters Service. 4. If the malfunction continues, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The heat cannot be switched on or the function is limited The heating and defrost function operates better when the engine is warm. If the malfunction continues, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 117 Driving Messages about driving Pedals Fig. 90 In the footwell: Pedals in vehicles with a manual gearbox. Fig. 91 In the footwell: Pedals in vehicles with an automatic gearbox. Accelerator pedal Brake pedal Clutch pedal for vehicles with a manual gearbox The operation and the ability of the pedals to move freely must never be restricted by objects or ﬂoor mats. Only use ﬂoor mats that keep the pedal area open and can be secured from sliding around the footwell. WARNING Objects in the driver footwell can prevent the pedals from moving freely.
Page 118: Gear Recommendation
safely reaching your destination and being involved in a collision with serious injuries. Take regular breaks on long trips. You should take a break at least every two hours. WARNING Driving under the inﬂuence of alcohol, drugs, medication, and prescription narcotics can cause serious accidents and fatal injuries. Alcohol, drugs, medication, and prescription narcotics can considerably impair perception, reaction times, and driving safety, which can result in loss of vehicle control.
Page 119 Fig. 93 Fuel consumption in mpg at two different ambient temperatures. Anticipatory driving An inconsistent driving style increases consumption. When the driver actively pays attention to trafﬁc, this can prevent frequent acceleration and braking maneuvers. Maintaining enough distance to the vehicle driving ahead helps you to drive with better anticipation. Using the freewheel function Vehicles with an automatic transmission: If neither the accelerator nor the brake pedal is pressed in the D selector lever position, the vehicle will roll (“coast”) without using energy.
Page 120: Saving Energy
Never let the vehicle roll down mountains or hills in the N neutral setting. The transmission is not lubricated when this happens and this can damage it. Learn about other ways to protect the environment. Think Blue. is the worldwide Volkswagen brand for sustainability and environmental impact.
Page 121: Information On The Brakes
ABS is not functioning correctly. The vehicle can only be stopped with normal brakes (i.e. without ABS). The security provided by the ABS is not available. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance as soon as possible.
Page 122: Driving A Loaded Vehicle
Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely. If you are having the front brake pads checked, the rear brake pads should be checked at the same time. Regularly check the thickness of the brake pads visually by inspecting them through the openings in the wheel rims or from underneath the vehicle. If necessary, remove the wheels so that the brake pads can be inspected. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Driving a loaded vehicle Heed the following for good vehicle handling when the vehicle is loaded: ⇒...
Page 123: Driving Through Water On Roads
Driving with an open trunk lid Driving with an open trunk lid can be especially dangerous. Secure all objects and the open trunk lid correctly and take sufﬁcient precautions to reduce the amount of poisonous exhaust that enters the vehicle. WARNING Driving with the trunk lid unlocked or open may cause serious injuries. Always drive with the trunk lid closed.
Page 124: Starting And Stopping The Engine
NOTICE Volkswagen is not responsible for damage to the vehicle caused by substandard fuel, insufﬁcient service, or not using Volkswagen Genuine parts. Volkswagen is not responsible if the vehicle does not meet all of the applicable legal requirements in other countries and continents.
Page 125: Starter Button
Fig. 95 Next to the steering wheel on the right side: positions of the vehicle key in the ignition lock. When a vehicle key is not in the ignition lock, the steering column lock can be activated. Vehicle key positions ﬁg. The ignition is switched off. The vehicle key can be removed. The ignition is switched on. The steering lock can be released. Press the brake pedal when the indicator light is green.
Page 126 Fig. 96 In the lower area of the center console: starter button for starting the engine. The starter button replaces the ignition lock (Press & Drive). The engine is started by the starter button (Press & Drive). The vehicle can only be activated when there is a valid vehicle key inside the vehicle. ⇒ Steering information The electronic steering column lock is activated when you leave the vehicle by opening the driver's door when the ignition is switched off Switching the ignition on or off ⇒...
Page 127: Starting The Engine
Jump-starting. If the engine does not start, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Do not let the engine run to warm up while the vehicle is parked. Begin driving as soon as there is enough visibility through the windows. This allows the engine...
Page 128: Stopping The Engine
Electrical equipment with increased power draw switches off temporarily when the engine is started. If there is no vehicle key in the vehicle or the key is not detected, a message will appear in the instrument cluster display. This can occur if another signal interferes with the vehicle key or if the vehicle key is covered by an object, such as an aluminum case. For example, if the vehicle key button cell battery is weak or drained, the engine cannot be started with the starter button. If this is the case, use the emergency start function ⇒ Troubleshooting After starting, operating noises may be temporarily higher than usual while the engine is cold. This is normal and not a cause for concern. Stopping the engine ⇒ Bringing the vehicle to a stop ⇒ Park the vehicle Parking. Vehicles with ignition lock: Switch the ignition off. ⇒ Vehicles with starter button: Press the starter button brieﬂy. If the engine cannot be turned off, perform an emergency stop Troubleshooting.
Page 129 Fig. 97 Vehicle key with remote start relay function. You must press the following buttons on the vehicle key within ﬁve seconds to start the engine using the remote start relay function: Press the key ﬁg. 97 once. All turn signals will ﬂash. Press the button twice in a row. All turn signals will ﬂash. During remote start, the parking light turns on. If a remote start is not actively interrupted by the driver or automatically, the engine will run for approximately ten minutes.
Page 130: Electronic Immobilizer
The electronic immobilizer is activated automatically when the vehicle key is removed from the ignition lock. In vehicles with Keyless Access, the vehicle key must be outside the vehicle. The engine can only be started with a Volkswagen Genuine vehicle key that is coded correctly. You can obtain coded vehicle keys from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 131 Engine control malfunction The yellow indicator light turns on. Engine control is malfunctioning. Have the engine inspected immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Engine speed limited The yellow indicator light turns on. The engine speed has been limited to reduce the risk of the engine overheating.
Page 132: Start/Stop System
The engine hood or the trunk lid is opened. ⇒ Automatic transmission: selecting the selector lever position The selector lever is not in position P There is a vehicle key in the ignition switch. The brake or accelerator pedal is pressed. During the remote start the fuel level sinks to the reserve amount.
Page 133: Manual Transmission
If the start-stop system is used for a very long period of time at very high outside temperatures, this can damage the 12-volt vehicle battery. In some cases you may need to restart the engine manually. Pay attention to the relevant message on the instrument cluster display. In the case of vehicles with Driving Mode Selection, if the Eco driving mode is selected, then the start-stop system is automatically ⇒ Driving Mode Selection activated. Always manually deactivate the start-stop system when driving through water. Troubleshooting The engine does not start automatically ⇒ Starting the Start the engine manually engine. Manually deactivate the start/stop system. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately. Manual transmission Manual transmission: Engaging a gear...
Page 134: Engaging Reverse Gear
Fig. 100 Gear shift pattern for 6-speed manual transmission. Your vehicle may be equipped with a 5-speed manual transmission. Engaging forward gear The positions of the individual gears are depicted on the gear lever. Fully depress the clutch pedal and hold. ⇒ Move the gearshift lever into the desired position Release the clutch pedal to engage the clutch.
Page 135: Automatic Transmission
It is possible to continue driving. Faulty clutch The yellow indicator light turns on. The clutch is faulty. Drive on carefully. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise the clutch may become severely damaged. Automatic transmission DSG® automated transmission system function Description ®...
Page 136: Selector Lever Lock
Troubleshooting. The transmission must then be checked immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Automatic transmission: selecting the selector lever position Fig. 101 Selector lever with lock button (arrow) on an automatic transmission.
Page 137 Engaging the incorrect gear can cause you to lose control of the vehicle, which could lead to accidents and serious injuries. Never press the accelerator pedal when engaging a gear. When the engine is running and a gear is engaged, the vehicle will start moving once the brake pedal is released. Never shift to R reverse gear or engage the P parking lock while driving.
Page 138 Fig. 103 Steering wheel with shift paddles for Tiptronic. When shifting in the tiptronic program, the gear currently engaged is maintained. This applies until the system shifts gears automatically due to the current driving situation. Using tiptronic with the selector lever Push the selector lever to the right out of the D/S selector lever position into the tiptronic shift gate. Tap the selector lever forward or to the rear to upshift or downshift...
Page 139: Launch Control Program
The function is only available in selector lever position D/S and within a speed range of around 40 – 130 km/h (25 – 80 mph). If the brake is engaged while rolling, the engine remains switched off until the vehicle comes to a complete stop. When rolling without braking, the engine starts again automatically when the vehicle reaches “creeping pace”.
Page 140 damage it. Vehicles with the Launch Control Program: All vehicle components are put under intense strain when accelerating with the Launch Control Program. This can cause increased wear. NOTICE Never let the brakes “rub” by pressing the pedal lightly when braking is not really necessary. This increases wear. Troubleshooting Fig. 104 Remove the cover on the shift gate.
Page 141: Emergency Program
Press the brake pedal and select the drive position again. If the vehicle still does not move in the desired direction, there is a system malfunction. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance to have the system checked.
Page 142: Driving On Slopes
If the vehicle is rolling at high speeds for a long time with the engine is stopped and the selector lever is in the N position, for example when towing, then the automatic transmission will be damaged. NOTICE The ﬁrst time the vehicle indicates that the transmission is overheating, the vehicle must either be stopped safely or driven faster than 12 mph (20 km/h). If the message and audible warning are repeating approximately every 10 seconds, the vehicle must be stopped safely and the engine switched off as soon as possible.
Page 143 Also, for active cruise control system or Adaptive Cruise Control (ACC): If the stored speed is exceeded. Downhill speed control deactivates automatically: When the gradient decreases. OR: If the transmission upshifts because the engine speed is greater than approximately 4500 rpm. Also, for active cruise control system or Adaptive Cruise Control (ACC): If the stored speed can be maintained. WARNING The intelligent technology of downhill speed control cannot overcome the natural laws of physics and it can only operate within the limits of the system.
Page 144: Driving Mode Selection
Switch the ignition off and back on. Pay attention to the messages in the instrument cluster display. If the indicator light continues to ﬂash after switching the ignition back on, do not continue driving. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Page 145: Selecting The Driving Mode
Selecting the driving mode Fig. 106 In the center armrest: Diving Mode Selection MODE button. ⇒ You can select the driving mode with the ignition switched on and the vehicle stationary or while driving If you select a driving mode while driving, the vehicle systems, except for Drive, will be switched over to the new driving mode immediately. When the trafﬁc situation allows it, brieﬂy take your foot off the accelerator pedal to enable the newly selected driving mode to be applied to the Drive vehicle system as well.
Page 146 The yellow indicator light turns on. The message Fault: Damper control may appear in the instrument cluster display. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system inspected. The driving mode or the vehicle systems do not behave as expected ⇒ Standard behavior of the driving mode and the vehicle systems...
Page 147: Driver Assistance Systems
Driver assistance systems Cruise control system Introduction The cruise control system helps to maintain a set speed. Speed range The CCS is available at speeds above approximately 15 mph (approximately 20 km/h) when driving forward. Driving with cruise control system You can override the stored speed at any time, for example, to pass another vehicle. Cruise control is paused while the vehicle accelerates and then resumes the stored speed.
Page 148 Introduction ⇒ Cruise control system is malfunctioning Malfunction. Turn off the cruise control system and contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Cruise control is automatically interrupted You have been pressing the clutch pedal for a long time. The vehicle has exceeded the stored speed for an extended period.
Page 149: Adaptive Cruise Control (Acc)
Brake assistance systems, for example ASR or ESC, are active. The vehicle has been braked by Front Assist. If the problem persists, turn off the CCS and contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Adaptive Cruise Control (ACC) Introduction Adaptive Cruise Control (ACC) maintains your selected speed. When...
Page 150 The ignition is switched off. WARNING If ACC is ready appears in the instrument cluster display and the vehicle driving ahead starts to move, your vehicle will start driving automatically. The radar sensors may not be able to detect obstacles in the vehicle's path when this happens. This may cause accidents and serious injuries. Check the vehicle's path every time before you start driving and brake the vehicle if necessary.
Page 151 Fig. 110 Driving around curves. The radar sensor only measures straight ahead. Therefore, on tight curves, vehicles may be detected by mistake or vehicles driving ahead may not be detected ﬁg. 110. Vehicles outside the sensor range Fig. 111 Narrow vehicle. Fig. 112 Changing lanes. The ACC may not react, may react with a delay, or may react in a way that is not desired in the following situations: If there are vehicles that are driving close to your vehicle but outside the sensor range, such as motorcycles ﬁg.
Page 152 Fig. 113 Left side of the multi-function steering wheel. Switching on Press the button. ACC is not regulating the speed yet, the relevant indicator light for the driving situation comes on. Starting Adaptive Cruise Control Press the button while driving forward. ACC saves the current speed and maintains the set distance. If the current speed is outside the speciﬁed speed range, the ACC adjusts the minimum speed (when driving too slowly) or the maximum speed (when driving too quickly).
Page 153: Setting The Distance
Fig. 114 In the instrument cluster display: set distance (schematic diagram, ACC is regulating). Setting the distance You can set the distance at ﬁve levels from very short to very long: 1. Press the button and then the button, or press 2. You can also press the button repeatedly until the desired distance is set. The instrument cluster display shows the selected level ﬁg.
Page 154: Front Assist
Painting work was carried out on or structural modiﬁcations were made to the front of the vehicle. The original Volkswagen emblem is not used. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. ACC is not functioning as expected ⇒ Vehicle The radar sensor is dirty.
Page 155 WARNING The intelligent technology of Front Assist cannot overcome the natural laws of physics and it can only operate within the limits of the system. Do not allow the increased convenience provided by the Front Assist system to tempt you into taking risks. The Front Assist system cannot prevent accidents and severe injuries automatically.
Page 156: Functional Limitations
When you switch on the ignition, Front Assist and the advance warning (depending on the country) are automatically switched on. ⇒ Front Assist Volkswagen recommends always leaving Front Assist, distance warning, and advance warning switched on. For exceptions to this, see limitations.
Page 157 Painting work was carried out on or structural modiﬁcations were made to the front of the vehicle. The original Volkswagen emblem is not used. If the problem persists, turn off the Front Assist and contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Front Assist is not functioning as expected or has been triggered multiple times unnecessarily ⇒...
Page 158 In front of bumps or dips in the road Always pay attention to the area around your vehicle and drive with anticipation. If the camera lens is dirty, covered, or damaged, Lane Assist may be limited. Driving with Lane Assist Please read the introductory information and heed the Warnings and Notice Introduction ⇒ Switching on and off You can view the switched on condition of the Lane Assist in the instrument cluster display and in the Infotainment system.
Page 159: Blind Spot Monitor
The camera is misaligned or damaged, for example as a result of damage to the windshield. Check if there is noticeable damage modiﬁcations. Malfunction or fault. Stop the engine and restart. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. It can take a few seconds once the ignition has been switched on for a system fault to be recognized. The system is functioning differently than expected Do not mount any objects on the steering wheel.
Page 160: Automatic Deactivation
Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 116 In the exterior mirror: Blind Spot Monitor indicator. Switching on and off ⇒ Operation with the multi-function steering wheel Depending on the equipment, use the button for driver assistance systems OR: use the Assist systems menu in the instrument cluster. ⇒ Vehicle settings OR: depending on the equipment, go to the Driver assistance menu in the Infotainment system menu.
Page 161 The paint may have been changed or other structural modiﬁcations may have bee made near the radar sensors, for example to the front of the vehicle or to the suspension. The rear bumper must only be painted with vehicle paint that is approved by Volkswagen. Other types of paint may impair the function or cause it to malfunction.
Page 162: Electronic Parking Brake
Parking and maneuvering Parking Parking the vehicle WARNING Parking the vehicle incorrectly can result in the vehicle rolling, even on slight downhill slopes. This can cause accidents and serious injuries. When parking, always follow the steps in the speciﬁed order. Before exiting the vehicle, make sure the parking brake is set and the red indicator light in the instrument cluster display turns on after switching off the ignition.
Page 163 Fig. 117 In the center console: button for the electronic parking brake (general example). Switching on When the engine is off, pull and hold the switch. or If the electronic parking brake is switched on, the red indicator light comes on in the instrument cluster. The yellow indicator light in the button comes on ﬁg. 117. Switching off Switch the ignition on. Press the brake pedal and press the switch. OR: when the engine is running, press the accelerator pedal lightly without pressing the brake pedal. The indicator light in the ﬁg.
Page 164: Safety Instructions
Hold the electronic parking brake until you start driving. Electronic parking brake malfunction The yellow indicator light turns on. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The electronic parking brake does not switch off The requirements for switching off have not been met. OR: the 12 V vehicle battery is drained.
Page 165 General information To ensure that the sensors and cameras can detect the area surrounding the vehicle as well as possible and display this image on the Infotainment system, the following requirements must be met: The doors and trunk lid are closed. The outside mirrors must not be folded in.
Page 166 Check if one of the causes listed is responsible. Once the source of the issue has been resolved, you can switch the system on again. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Rear View Camera (Rear View)
Page 167: Rear Traffic Alert
Vehicles with a swiveling emblem: The Rear View Camera system extending can cause serious injuries due to entrapment. When engaging reverse gear, make sure that there are no persons directly behind the vehicle and that nobody can intervene in the range of operation of the Volkswagen emblem on the trunk lid. Switching the Rear View Camera system on and off...
Page 168: Switching On And Off
Rear Traffic Alert monitors the cross traffic when reversing out of a space or maneuvering. WARNING The intelligent technology of the Park Distance Control (PDC) cannot overcome the natural laws of physics and it can only operate within the limits of the system. Not paying attention can result in accidents, serious injuries, and vehicle damage. Pay attention to the trafﬁc situation and the vehicle environment.
Page 169: Braking Assistance Systems
This applies in particular to changes made to the suspension and any non-approved wheel and tire combinations. Vehicle conversions and modiﬁcations must only be carried out by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Always use suitable tires. Driving stability depends on the tires' ability to grip the road.
Page 170: Driving Situations
Switching ASR or ESC Sport on and off Driving situations ⇒ The brake systems should not be switched off under normal conditions in order to avoid risks WARNING When ESC is switched off, the risk of the vehicle swerving is signiﬁcantly higher. The vehicle can be difﬁcult for inexperienced drivers to handle at high speeds. Accidents and serious injuries could result.
Page 171 Locked rear wheels can lead to loss of vehicle control. If possible, reduce your speed and drive slowly and carefully to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the brake system checked.
Page 172: Practical Equipment
Practical equipment Storage compartments Introduction WARNING Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause serious injuries and loss of vehicle control. Store objects in only closed storage compartments. Always keep the storage compartments closed while driving. Only hang lightweight clothing, up to a maximum of 5.5 lbs (approximately 2.5 kg), from the coat hooks in the vehicle.
Page 173 Using sockets and electrical devices incorrectly can cause ﬁres and serious injuries. Never leave children unattended in the vehicle. Sockets and the devices connected to them can be used when the ignition is switched on. If the electrical devices become too warm, turn off the devices immediately and disconnect them. NOTICE To reduce the risk of damage to the electrical system, never attempt to charge the 12 V vehicle battery by connecting electrical devices that provide power to the 12 V sockets, such as solar panels or battery chargers.
Page 174: Data Transmission
Only use data carriers, Bluetooth devices, and mobile devices in the vehicle that do not contain any manipulated data or malware. Only have the vehicle repaired and serviced by qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 175 Specialist will assess the situation and if necessary call the police or other emergency personnel and ask that assistance be dispatched to the GPS location of your vehicle. Volkswagen is not responsible for actual response time of the police or other emergency service providers, or their ability to assist in the situation.
Page 176: Data Transmission And Control Functions
Infotainment system. The individual functions can then be controlled through the mobile device. The availability and range of functions of the “Volkswagen Media Control” app depend on the country and the mobile device being used.
Page 177: Adjusting Settings
⇒ Setting up a Wi-Fi Some Infotainment systems can use the Wi-Fi hotspot on an external Wi-Fi device (Wi-Fi client) client. A data connection is required for connecting to the Internet and for certain functions, such as using Volkswagen We Connect. The Wi-Fi connection is encrypted by default with WPA2 encryption for security reasons. Volkswagen recommends always using WPA2 encryption. Observe legal regulations for the country where you are operating the vehicle.
Page 178: Setting Up A Wi-Fi Hotspot
A data connection, for example through an internal eSIM card, a CarStick, or external Wi-Fi device, is also required for connecting to the Internet and for certain functions, such as using Volkswagen Car-Net. The possible types of data connections depend on the country and the Infotainment system being used.
Page 179: Quick Connection
To install the CarStick and connect to the Internet, read and follow the directions in the operating manual for the CarStick. Additional settings may be necessary. The availability of a suitable CarStick depends on the country. Information on availability can be found at the Volkswagen website or at an authorized Volkswagen dealer or authorized Volkswagen Service Facility. If the connected CarStick is not recognized, disconnect all connected devices and then reconnect the CarStick. Quick connection Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries, the function can alternatively be executed by scanning in a code.
Page 180 Protect the mobile device and its apps from misuse. Never modify apps. Refer to the mobile device operating guide. NOTICE Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning apps, inadequate programming of apps, insufﬁcient network...
Page 181: Apple Carplay
Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Content from Volkswagen apps and third party provider apps displayed on mobile devices can be displayed on the Infotainment system screen using Volkswagen App-Connect. Apps from third-party providers may be incompatible. The use of apps and the required mobile phone connection may be subject to additional charges.
Page 182: Android Auto
OR: press the APP button to open the App-Connect main menu. Android Auto to establish the connection with the smartphone. Disconnecting In Android Auto mode, tap Return to Volkswagen to return to the App-Connect main menu. to end the active connection.
Page 183 You can view information about telephone operation in the instrument cluster display. The instrument cluster display will not show upcoming turns or display information about media mode. You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel. Information about technical prerequisites, compatible mobile devices, certified apps and availability can be found via the Volkswagen homepage and MirrorLink or at your Volkswagen dealership.
Page 184 Wired and wireless connections Introduction Some external devices can be connected to the Infotainment system using the wired and wireless connections in the vehicle (if available). The type and quantity of wired and wireless connections are country- and vehicle-speciﬁc. The connections may differ within a model line or in a model with optional equipment.
Page 185: Bluetooth Interface
For media players that support the AVRCP Bluetooth proﬁle, playback from the Bluetooth audio source can be started or stopped automatically when Bluetooth audio mode or another audio source is selected. Depending on the Bluetooth audio source, it may also be possible to display and play the track on the Infotainment system. Because of the large number of possible Bluetooth audio sources, it is not possible to guarantee that all functions described can be performed correctly. A list of compatible mobile devices is available on the Volkswagen website. All warning and operation tones, such as touch tones on a mobile device, should generally be switched off on a connected Bluetooth audio source to prevent interference and malfunctions. Depending on the device, if an external media player is connected to the Infotainment system via Bluetooth and the USB port at the same time , the Bluetooth audio connection may be automatically disconnected.
Page 186 Connecting an external audio source via Wi-Fi Introduction Please read the introductory information and heed the Warnings and Notice ⇒ The Wi-Fi connection is a wireless connection. In Wi-Fi audio mode, sources such as mobile devices that are connected via Wi-Fi can be used for audio streaming. The availability of the Wi-Fi function depends on the country and the Infotainment system being used. Requirements The connected audio source must have a suitable app or must support media sharing using the UPnP standard.
Page 187: Infotainment System
Refer to ⇒ Some functions may contain links to websites that are administered by third parties. Volkswagen AG does not assume ownership of third-party sites accessed through links and is not responsible for their content. Some functions may contain third-party information that originates from third-party providers. Volkswagen AG is not responsible for the accuracy, currentness, and completeness of this non-proprietary information, and for ensuring that the rights of third parties are not violated.
Page 188 Always drive attentively and responsibly. WARNING Displays and information on the screen may be difﬁcult to read if the lighting conditions are unfavorable or if the screen is damaged or dirty. Never allow displays and information on the screen to cause you to engage in behavior that poses a safety risk. Always drive attentively and responsibly. WARNING Setting the volume too high prevents warning chimes from being heard from outside and can cause hearing damage.
Page 189: User Information
event of sudden driving or braking maneuvers or a collision. Secure mobile devices, external devices and accessories outside of the airbag deployment zone or stow them securely. Arrange cables for external devices and audio sources so that they are not in the way of the driver. WARNING Driving recommendations and trafﬁc signs displayed in the navigation system may differ from the actual trafﬁc situation.
Page 190 Fig. 124 Overview: Display and control unit, 8 inch variant (8"). Possible sensor areas for opening main menus: ⇒ Radio RADIO mode. ⇒ Media MEDIA mode. ⇒ Mobile phone PHONE interface. ⇒ Voice VOICE control. The button does not have a function in some countries. ⇒ Navigation. ⇒ App-Connect. The button does not have a function in some countries. SOUND .
Page 191 Turn right to increase the volume. Function keys for main menus It is not possible to conﬁgure the position of the function keys. To open a main menu, tap the corresponding function key e.g. for the phone interface. Screen You can operate the Infotainment system functions via the screen. You will ﬁnd detailed explanations of the different ﬁnger movements in the digital manual. Tap MENU Operation .
Page 192: Media Drives
Rotary knob Press to switch the Infotainment system on or off. Turn left to decrease the volume. Turn right to increase the volume. Menu knob Turn to control the list selection. Press to conﬁrm a selection. Media drives Safety instructions Refer to ⇒ SD card slot An SD card slot may be present, depending on the vehicle equipment. This is not available in all Infotainment systems or in all markets. Insert a compatible SD card into the SD card slot to use saved media such as audio ﬁles or media ﬁles in the Infotainment system.
Page 193 of factory-supplied layout templates. 1. Tap the function key and hold until the function key is highlighted. 2. Move the function key to the preferred position and release it. The following main menus may be shown as function keys on the home screen: Ambient lighting.
Page 194: Cleaning The Screen
When cleaning the screen, please note this checklist: The Infotainment system is switched off. Use a soft, clean cloth that has been moistened with water. OR: Use a cleaning cloth which is available from your Volkswagen dealership. For stubborn dirt: NOTICE If you clean the screen with incorrect cleaning agents or when dry, you may damage it.
Page 195: Radio Mode
Brands and licenses Certain terms in this manual have the ® or ™ symbols. These indicate emblems or registered trademarks. However, the absence of this symbol does not constitute a waiver of any rights associated with intellectual property. Other product names are registered trademarks for the respective rights holder. Manufactured under license from Dolby Laboratories.
Page 196 Summarized station list. Merging of FM and DAB stations in a single list. Summarized memory list. Merging of all stations stored on station preset buttons in a list. 36 station preset buttons as storage locations for favorites. Station logos. Antenna ampliﬁer HD Radio™.
Page 197 Selecting from a station list (AM and FM/DAB) The station list displays the stations that currently can be received. Depending on the vehicle equipment, it is possible that the station list must be manually updated if you have left the area since the last time the station list was opened. The station list in the FM/DAB frequency band generally updates automatically. 1.
Page 198 Station logos Station logos can be preinstalled for some frequency bands in the Infotainment system. If the Automatic station logo selection function is activated in the settings, the station logos are automatically assigned to the stations. In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them automatically to the stations. Assigning station logos manually Station logos cannot be assigned manually in the AM frequency band.
Page 199: Media Mode
OR: Tap Radio Set up new listening proﬁle in radio or media mode. For each listener profile, a list of SiriusXM content recently listened to is displayed. This listening history can be reset at any time. HD Radio Refer to Safety instructions ⇒ HD Radio is a digital radio station that can be received in the USA and Canada. HD Radio™ Technology Some AM and FM radio stations also transmit their content digitally via HD Radio™ Technology. When the function is activated in settings in the AM or FM band and the current station supports HD Radio™...
Page 200 Playlists only deﬁne the order of play and refer to the saved location of the media ﬁles within the folder structure. No media ﬁles are saved in playlists. To play a playlist, the media ﬁles must be present in the data storage device memory location, to which the playlist refers. Volkswagen is not responsible for damaged, altered or lost files on data carriers. Equipment features and media symbols...
Page 201 Selecting a media source 1. If you want playback from an external media source, connect the external media source. 2. Select the connected media source to be used for playback. Playing audio and video ﬁles A media source must be connected before media data can be played back. There are different ways to search for and play media ﬁles from an available media source.
Page 202 Navigation Introduction The current vehicle position is determined by a global satellite system. All measured values and possible trafﬁc reports are compared with the available map material to enable optimum navigation to your destination. You operate the navigation system on the screen. Audible navigation aids and graphic representations lead you to your destination.Audible navigation aidsAcoustic navigation announcements and graphic displays lead you to your destination.
Page 203: Additional Symbols
To zoom out of the map view, move your ﬁnger upwards. To zoom in on the map view, move your ﬁnger downwards. Zooming in and out on the map view Recommendation: Use thumb and index ﬁnger. Tap and hold the map with two ﬁngers at the same time. To zoom out of the map view, slide your ﬁngers towards each other.
Page 204: Navigation Data
Updating navigation data manually Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at “www.volkswagen.com” and stored on a suitable USB data carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will be interrupted and it will continue automatically once the system is turned on again.
Page 205: Off-Road Navigation
Tap MENU Enter address Start route guidance by entering an address. During input, the navigation system suggests already known destinations. You can also enter a new, unknown address for route guidance. Selecting the destination and starting the navigation system 1. Tap 2. Enter the destination address and select your desired destination. OR: Tap and enter the address via the input screen.
Page 206: Function Descriptions
The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not located on a known road or at a known position, the navigation system will calculate the route up to the next point on the known road and then complete the route to the destination using a straight line. In order to start an Offroad navigation, tap on a free area without positioning data.
Page 207 Direct route Starts direct route guidance. Delete Delete waypoint from route guidance. Avoid Avoid traffic disruptions. The route will be recalculated. Stop route guidance Ends the current route guidance. Learning usage patterns While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic destination suggestions. Destinations are learned with reference to the time of day and the day of the week.
Page 208 Symbols for telephone calls The symbols may look different depending on the Infotainment system. Start a call or bring it to front. End or decline a call. Mute the hands-free system. Put a call on hold. Continue a call. Add participants to a phone conference or begin a phone conference.SOSMake an emergency call. Receive breakdown assistance. Voice mail. Receive information about Volkswagen and various value added traffic and travel services. Call list symbols To open the call lists, tap on Received incoming call. Outgoing call. Missed call. Frequent calls or favorites from your mobile device (if supported by your mobile device). Telephone number (company). Telephone number (private). Mobile telephone number. Fax device (company). Fax device (private).
Page 209 Convenience phone interface Just like the basic conﬁguration of the phone interface, the Convenience phone interface uses the HFP Bluetooth proﬁle. ⇒ Wireless charging The Convenience phone interface can be equipped with the wireless charging function function. In order to use the features of the wireless charging function, you need to place a suitable mobile device correctly in the storage compartment. Depending on the vehicle equipment, this will connect the mobile device to the vehicle antenna.
Page 210 Place only a single, suitable and Qi-capable (if necessary) mobile device without a protective case and with maximum dimensions (width x length) of 80 mm x 140 mm (3.15 in x 5.512 in), in accordance with the speciﬁcations, on the shelf in the storage compartment. If necessary, remove items that prevent the cover from closing.
Page 211 Difference between the types of connection ActiveThe mobile device is coupled and connected. You can carry out mobile phone interface functions using data from this mobile device. PassiveThe mobile device is coupled and connected. You can only take incoming calls via the mobile phone interface. Other functions are not available. Paired mobile devices are saved in the Infotainment system even if they are not currently connected. Connecting a mobile device Prerequisite: A mobile device is coupled with the Infotainment system. Activate Bluetooth on the mobile device. Establishing an active connection Prerequisite: Several mobile devices are connected with the Infotainment system simultaneously.
Page 212: Voice Control
2. Enter the desired contact in the search bar. 3. Tap OK to send the message. Phone directory, favorites and speed dial keys Safety instructions Refer to ⇒ Phonebook This ﬁrst time a mobile device is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, conﬁrm the transfer on the mobile device.
Page 213 examples in the Infotainment system. The command-based voice control can be carried out in any available language . Enhanced voice control (oﬄine or online) The enhanced voice control enables natural language interaction with the system. For example, the expression “I am cold” leads to an increase in the vehicle's set temperature.
Page 214: Troubleshooting
OR: Tap MENU Voice control Voice control start/end sound or Activation word. Speaking and recognizing the activation word Precondition: The activation word is switched on in the settings. Bonjour Volkswagen. Hola Volkswagen. Hello Volkswagen. Troubleshooting Voice control is not responding Voice control is not available in your language. Set the right language in the Infotainment system.
Page 215 Transporting Stowing luggage and cargo Stowing luggage securely in the vehicle Distribute luggage as evenly as possible in the vehicle. Do not cover any vent openings. ⇒ Always stow luggage and heavy objects in the luggage compartment and place them as far forward in the compartment as possible. ⇒...
Page 216 Bulky objects can be transported on the vehicle roof using the roof rack system. If you are not sure if your vehicle is designed to have a roof rack system installed, check with a qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 217 Fig. 128 Mounting points for base supports. → For safety reasons, special roof carrier systems are needed to transport luggage, bicycles, surfboards, skis, and boats safely . An authorized Volkswagen dealer can provide you with suitable accessories. Securing the base supports and roof rack base Mount the base supports in accordance with the instructions supplied.
Page 218: Trailer Towing Information
WARNING Accidents and serious injuries can result if the maximum permissible roof weight is exceeded. Never exceed the speciﬁed roof load, the Gross Axle Weight Rating, and the Gross Vehicle Weight Rating. Do not exceed the load limit of the roof rack system, even if the roof load is below the limit. WARNING Items that are secured loosely or incorrectly could fall off the roof rack system and cause accidents and injuries.
Page 219 Refueling incorrectly can cause ﬁres, serious injuries, and vehicle damage. Only use fuel that is approved for your vehicle. Do not use any fuels containing metal and only use service additives approved by Volkswagen in the respective proportion. Immediately remove any fuel that has spilled on vehicle components.
Page 220 AKI/RON than is required by the engine can be used with the vehicle. However, this will not improve fuel consumption or engine power. Arteon, Atlas 2.0 and Jetta GLI: Volkswagen recommends the use of Premium fuel with an Octane Number of 91 ((R+M)/2)/RON 95) to ensure that the speciﬁed output and torque are achieved.
Page 221: Refueling Procedure
Fig. 130 Behind the fuel filler flap: fuel tank cap (general example) Venting the fuel tank The fuel tank is automatically vented when you press the release button in the driver door. A warning chime sounds and an automatic venting message is displayed in the instrument cluster. If you cannot open the fuel ﬁller ﬂap, pay attention to the messages in the instrument cluster display. Refueling procedure 1.
Page 222: Catalytic Converter
Reduce your speed immediately. Drive with a moderate engine speed and low engine load to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. If these symptoms occur directly after refueling, stop the engine immediately to prevent subsequent damage.
Page 223 The fuel pump nozzle may turn off prematurely when refueling due to the lack of ventilation. Only continue carefully in this case until the fuel tank is full. If the automatic ventilation process is still not working, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the ventilation system checked.
Page 224: Do-It-Yourself
Do it yourself Vehicle tool kit Introduction When securing the vehicle in the event of a vehicle breakdown, follow the legal regulations applicable in the respective country. WARNING A vehicle tool kit, tire mobility set, spare tire, or compact spare tire that is loose or not secured correctly can be thrown around the vehicle interior during sudden driving or braking maneuvers or in a collision and cause serious injuries.
Page 225: Wiper Blades
Screwdriver with hex socket in the handle for removing or installing loose wheel bolts. The screwdriver blade is reversible. The screwdriver may be located under the lug wrench. Adapter for the anti-theft wheel bolt. Volkswagen recommends always keeping the adapter for the wheel bolts in the vehicle with the vehicle tool kit. The code number for the wheel bolt lock is stamped on the front of the adapter.
Page 226 Check the condition of the wiper blades regularly. If wiper blades are rubbing, replace them if they are damaged or clean them if they are dirty Damaged wiper blades should be replaced immediately. Wiper blades can be obtained at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 227: Exterior Lighting
LED technology, it is not possible to change LED lights or individual LEDs by yourself. The malfunction of individual LEDs may be an indication that more LEDs will malfunction. If this is the case, have LEDs checked and/or replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 228 13. Check the bulb function after a bulb is changed. If the bulb does not function, the bulb may not have been inserted correctly, may have fallen out, or the connector may not have been plugged in correctly. 14. Every time a bulb is changed in the front of the vehicle, have the headlight setting checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 229: Replacing Fuses
Only replace fuses if the cause for the malfunction has been ﬁxed. If a new fuse burns out again after a short time, the electrical system must be checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. WARNING High voltage in the electrical system can cause electric shocks, serious burns, and fatal injuries.
Page 230 Fig. 136 In the engine/motor compartment: fuse box cover with plastic pliers Opening the fuse box in the engine/motor compartment ⇒ Safety precautions for working in the engine compartment Open the hood Press the catches in the direction of the arrow ﬁg. 136 to release the fuse box cover ﬁg. 136 Remove the cover upward. To install: Place the cover on the fuse box and press down until the cover latches into place on both sides. There are plastic pliers for removing fuses on the inside of the fuse box cover In the engine/motor compartment ﬁg.
Page 231 Depending on the market and the vehicle equipment, there may be differences from the fuse numbers and fuse slots listed in the table. If necessary, ask for the exact fuse assignment at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 232 Fig. 138 Next to the steering wheel on the left: Cover for the fuse box in the dash panel. Open and close the fuse box in the instrument panel Pull the cover down in the direction of the arrow and remove it ﬁg. 138. To install , push the cover into the dash panel mounts, in the opposite direction to the arrow, until it audibly engages ﬁg. 138. Depending on the vehicle equipment, plastic pliers for pulling out fuses can be found on the inside of the cover.
Page 233 Depending on the market and the vehicle equipment, there may be differences from the fuse numbers and fuse slots listed in the table. If necessary, ask for the exact fuse assignment at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 234 15 Amp, ATO®, rear window wiper. 25 Amp, ATO®, rear seat heating. 30 Amp, ATO®, rear window defroster. Power windows and seats can be protected by circuit breakers, which switch back on automatically several seconds after correcting the overload, for example when power windows are frozen shut. Note the installation position. Factory fuse location is represented in the image. Replacing blown fuses Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 140 Blown fuse (general example). Fig. 141 Remove or install a fuse with the plastic pliers (general example). Fuse versions ®...
Page 235: Jump-Starting
Black Purple Orange Brown 7.5 A 10 A Blue 15 A Yellow 20 A White or clear 25 A Green 30 A Light green 40 A Fuses (JCASE) Blue 20 A Pink 30 A Green 40 A 50 A Yellow 60 A Preparations Switch off the ignition, lights, and all other electrical equipment.
Page 236 Performing work on the 12 V vehicle battery and the electrical system can cause serious injuries, ﬁres, or electric shocks. Always read and heed the ⇒ warnings and safety precautions before working on the 12 V vehicle battery Introduction. The vehicle battery supplying the power must have the same voltage (12 V) and approximately the same capacity (see the label on the vehicle battery) as the drained 12 V vehicle battery.
Page 237: Connecting The Jumper Cables
With the engines running, disconnect the jumper cables only in the sequence D – C – B – A ﬁg. 143. Close the battery cover if necessary. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the 12 V vehicle battery inspected.
Page 238 Never jump-start a vehicle if the 12 V vehicle battery is damaged, frozen, or thawed. NOTICE After successfully jump-starting the engine, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have them inspect the 12 V vehicle battery.
Page 239: Instructions For Towing
The vehicle cannot be steered if this happens. This can result in crashes, serious injuries, and a loss of control of the vehicle. If the vehicle loses power while it is being towed, stop towing the vehicle immediately and see an authorized Volkswagen dealer or qualiﬁed repair facility for assistance.
Page 240 Avoid sudden braking or driving maneuvers. Vehicles with manual transmission: Engage the clutch very carefully when you start to drive. Vehicle being towed (rear) Make sure the ignition is switched on so that the steering wheel is not locked and so that you can use the turn signals and the windshield wipers if needed. The braking support and power steering only work when the engine is running.
Page 241 Depending on the country and vehicle equipment, the mount for the towing eye is situated behind the cover. Before towing, check whether a mount with screw thread is present for the towing eye. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away by a recovery vehicle if necessary.
Page 242 Depending on the country and vehicle equipment, the mount for the towing eye is situated behind the cover. Before towing, check whether a mount with screw thread is present for the towing eye. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away by a recovery vehicle if necessary.
Page 243: Checking And Filling
Never perform work in the engine compartment if you are not familiar with the required procedures. If you are not sure what to do, have the work performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Serious injuries can result if work is not performed correctly.
Page 244 Fluids leaking from the vehicle can cause environmental damage. Always check the ground under the vehicle for leaking ﬂuids. If you see spots of ﬂuid on the ground under the vehicle, have the vehicle inspected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Dispose of leaking ﬂuids correctly.
Page 245: Opening And Closing The Hood
WARNING Failing to heed this checklist that is provided for your own safety can cause serious injuries. Always follow the steps in the checklist and the general safety precautions. Opening and closing the hood Fig. 148 In the driver's side footwell: Release lever for the hood (general example). Fig. 149 Above the radiator grille: Opening lever for the hood (general example).
Page 246: Opening The Hood
Fig. 150 In the engine compartment: Hood support in the bracket. Fig. 151 On the engine hood: Hood support bracket. Opening the hood Open the driver's door and pull the release lever in the direction of the arrow ﬁg. 148. The hood will pop open due to spring force from the catch in the lock carrier . Lift the engine hood slightly while at the same time pushing the opening lever in the direction of the arrow ﬁg.
Page 247 All operating ﬂuids and operating equipment, such as engine coolant, and vehicle batteries, are continuously being developed. For internal combustion engines, also engine oils. Therefore, have operating ﬂuids and operating equipment replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 248: Washer Fluid
The vehicle is ﬁlled at the factory with a special multi-purpose, low-viscosity oil that can generally be used year-round. Volkswagen recommends having engine oil changes performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 249: Changing The Engine Oil
There is a label on the lock carrier that shows which engine oil should be added. Please follow the note and if possible only add the indicated engine oil If this is not possible, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to ﬁnd out which engine oil is suitable for your vehicle.
Page 250: Engine Oil Consumption
Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 154 Engine oil level markings on the oil dipstick (versions). Engine oil level too high – if necessary follow the messages in the instrument cluster display or contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. The engine oil is at the correct level.
Page 251 155. 10. Top up the engine oil gradually in small quantities (not more than 0.5 l / 0.5 quart) or observe the recommendation in the instrument cluster. Volkswagen recommends using the approved engine oils in accordance with the respective VW standard.
Page 252: Troubleshooting
, do not start the engine. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance if necessary. Otherwise, the catalytic converter and the engine could be damaged. When ﬁlling ﬂuids, make sure the correct ﬂuids are added to the correct reservoirs. Using incorrect ﬂuids can result in malfunctions and engine damage.
Page 253: Engine Coolant Specifications
The cooling system is ﬁlled at the factory with a mixture of specially prepared water and at least 40% coolant additive. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to ﬁnd out which engine coolant is suitable for your vehicle. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 254: Warning Light
Warning light The engine coolant warning light will turn on if the engine coolant level is too low. Do not continue driving! Stop the vehicle as soon as it is safe to do so. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately for assistance. If the coolant level is too low and there are no authorized Volkswagen dealers or authorized Volkswagen Service Facilities in the immediate area, check the coolant level and add coolant.
Page 255: Brake Fluid
If there is no coolant available that conforms to the required speciﬁcation, initially only top up with distilled water. Then have the correct mixture ratio using the speciﬁed coolant additive restored as soon as possible by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 256: Brake Fluid Specifications
ﬂuids can contain chemicals that can destroy or damage components of the vehicle brake system over time. To help ensure that the brake system functions correctly over the long term, Volkswagen recommends using a brake ﬂuid that expressly conforms to the VW standard 501 14.
Page 257 ﬂuids and suitable tools are available. Work performed incorrectly can result in serious injuries . Have all work performed by qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. ⇒ Information about warning and indicator lights can be found in the troubleshooting section at the end of the chapter Troubleshooting.
Page 258 The color indicator in the circular window changes depending on the acid level in the 12 V vehicle battery. Light yellow or colorless The 12 V vehicle battery acid level is too low. Have the 12 V vehicle battery checked and/or replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 259 Safety precautions for working in the engine compartment Please read the introductory information and heed the Warnings and Notice ⇒ If you suspect that the 12 V vehicle battery is damaged or faulty, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the battery inspected. Charging the 12 V vehicle battery The 12 V vehicle battery should be charged by qualiﬁed professionals because the battery that is installed at the factory requires a charging process where the ⇒...
Page 260 Do not continue driving! Stop the vehicle as soon as it is safe to do so. The 12-volt vehicle battery is not being charged while driving. Turn off electrical equipment that is not needed. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Have the electrical system inspected. ⇒ Start/Stop The start-stop system cannot start the engine system.
Page 261 The yellow indicator light turns on. The following message is displayed: The 12V battery is low. Have it recharged by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Poor charge acceptance of the 12-volt vehicle battery, caused, for example, by low temperatures.
Page 262: Wheels And Tires
Check tires regularly for signs of wear or damage. Never exceed the maximum permissible speed and tire load that are speciﬁed for the tires mounted on your vehicle. Low tire pressure increases fuel consumption and tire wear. New tires may expand slightly the first time they are driven at high speeds, which can trigger a tire pressure warning. Only replace old tires with tires that have been approved by Volkswagen for the vehicle model. Do not rely on the Tire Pressure Monitoring System (TPMS) alone. Inspect the tires regularly to make sure the tire pressure is correct and check the tires for any signs of damage, such as punctures, cuts, cracks, blisters, etc. Remove any objects stuck in the tread as long as they have not punctured the inside of the tire.
Page 263: Tire Pressure Monitoring System
Tire Pressure Monitoring System Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Function description Using the ABS sensors, the Tire Pressure Monitoring System compares the RPM and thus the rolling circumference of the individual tires. The Tire Pressure Monitoring System will not work if the ESC or ABS is malfunctioning ⇒ Troubleshooting The rolling circumference can change if: The tire pressure has changed The tire pressure is too low The tire has structural damage One side of the vehicle has a heavier load than the other Snow chains are installed on the tires...
Page 264: Tire Pressure Monitoring System Malfunction
Tire pressure that is too high or too low shortens the service life of the tire and affects driving behavior. If the tire is not “ﬂat” and the tire does not need to be replaced immediately, drive slowly to the nearest authorized Volkswagen dealer or authorized ⇒...
Page 265: Replacing Tires
Always tighten the wheel bolts to the correct tightening torque. If you do not have a torque wrench, tighten the wheel bolts with the lug wrench and then have the tightening torque checked as soon as possible by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 266: Storing Tires
Tires age due to physical and chemical processes that affect their function. Tires that have been stored and unused for long periods of time age more quickly than tires that are used continuously. Volkswagen recommends replacing tires that are more than six years old with new tires. This even applies to tires that may appear to be usable and whose tread →...
Page 267: Tire Pressure
Loosening and tightening bolts incorrectly on rims with bolted rim rings can cause accidents and serious injuries. Never loosen the bolts on rims with a bolted rim ring. Have all procedures on rims with bolted rim rings performed by qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 268: Checking The Tire Pressure
Fig. 162 On the driver door pillar: tire pressure sticker The correct tire pressure for the tires ﬁtted at the factory can be found on a label on the B-pillar of the driver door ﬁg. 162. The factory-installed tires can b winter, summer or all-season tires. An incorrect tire pressure can cause increased tire wear, negatively affect driving behavior and damage tires. Compliance with the correct tire pressure is very important, particularly when driving at high speeds.
Page 269: Tread Depth And Wear Indicator
If you suspect that a wheel is damaged, slow down and stop as soon as trafﬁc allows and it is safe to do so. Check the tires and rims for damage. Do not continue driving if there is tire damage. ⇒ Replace the damaged wheel Introduction. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Page 270 OR: seal the damaged tire using the tire mobility set and inﬂate it with air Introduction. If no exterior damage is visible, drive slowly and carefully to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the vehicle checked.
Page 271 The actual dimensions of the tires must not exceed the dimensions of the tire manufacturers approved by Volkswagen, and the tires must not rub against other components of the vehicle.
Page 272 Tire labeling (example) Meaning Brand, Logo Manufacturer Tire name Individual tire designation of the manufacturer. Dimensions: Tire application: Passenger car Nominal sidewall-to- sidewall width of tire in millimeters. P255 / 55 R 18 Ratio of height to width (aspect ratio) Tire belt design letter code for...
Page 273 Tire labeling (example) Meaning Tire characteristics provided by manufacturer. Manufacturing 1709 date: 17th week in 2009. Marks the position of the treadwear indicator. Made in Germany Country of manufacture. MAX LOAD 615 KG (1356 LBS) United States maximum load rating per wheel. MAX INFLATION 350 KPA (51 PSI) United States maximum permissible inﬂation pressure.
Page 274 2337 lbs (1060 kg) Speed rating code letter The speed rating code letter indicates the maximum permissible road speed of the tires. up to 93 mph (150 km/h) up to 99 mph (160 km/h) up to 106 mph (170 km/h) up to 112 mph (180 km/h) up to 118 mph (190 km/h) up to 124 mph (200 km/h) up to 130 mph (210 km/h)
Page 275 required by law. Maximum loaded vehicle weight: The total of: Curb weight. Accessory weight. Vehicle capacity weight. Production options weight. Maximum (permissible) inﬂation pressure: The maximum cold inﬂation pressure to which a tire may be inﬂated. Also called “maximum inﬂation pressure.” Normal occupant weight: Means 150 lbs (68 kilograms) times the number of occupants seated in the vehicle up to the total seating capacity of your vehicle.
Page 276 Never use tires that are larger or wider than the dimensions of the tires approved by Volkswagen for your vehicle and model. Larger tires could scrape and rub on the vehicle body or other parts of the vehicle.
Page 277 Temperature: A, B or C For example: Treadwear 200, Traction AA, Temperature A. All passenger car tires must conform to Federal Safety Requirements in addition to these grades. Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a speciﬁed government test course. For example, a tire graded 150 (Treadwear-value 150) would wear one-and-one-half (1 1/2) times as well on the government course as a tire graded 100.
Page 278: Winter Tires
All wheel drive (4MOTION) With all wheel drive, the vehicle has good forward motion with standard tires in winter conditions. However, Volkswagen recommends using winter or all season tires on all four wheels in the winter, because this will also improve the braking performance.
Page 279: Snow Chains
Remove snow chains when driving on roads without snow. Otherwise, snow chains can impair handling and damage the tires, and the chains will quickly be destroyed. Snow chains that come into contact with the rim directly can scratch or damage the rim. Volkswagen recommends using snow chains with integrated rim protection.
Page 280 The wheel center trim is for protecting the wheel bolts and must be reattached after a wheel change. ⇒ Vehicle tool kit components Removing: Take the extraction hook out of the vehicle toolkit and insert in a hole (alloy wheel) or hook it to the edge (steel wheel) of the hubcap ﬁg.
Page 281: Wheel Bolt Caps
Fig. 167 Remove the full wheel cover. The full wheel covers protect the wheel bolts and must be reattached after a wheel change. ⇒ Vehicle tool kit Take the extraction hook out of the vehicle tool kit components. Engage the extraction hook in one of the openings on the wheel hub cover. Remove the wheel hub cover with extraction hook in the direction of the arrow.
Page 282: Wheel Change
The vehicle jack supplied by the factory is only designed for changing one wheel that has a damaged tire and must be replaced. If both tires on one side of the vehicle, both tires on one axle, or all tires are damaged, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Page 283: Wheel Bolts
⇒ Always perform the following steps in the speciﬁed order to prepare for a wheel change 1. If the vehicle has a ﬂat tire, park the vehicle a safe distance away from moving trafﬁc on level and solid ground as soon as possible. 2.
Page 284 Check the tightening torque using a functioning torque wrench immediately after changing a wheel. WARNING Wheel bolts that are tightened incorrectly can loosen while driving and cause accidents, serious injuries, and loss of vehicle control. The wheel bolts and threads in the wheel hub must be clean, easy to move, and free of oil and grease. Only use the lug wrench that was placed in the vehicle at the factory to loosen and tighten the wheel bolts.
Page 285 Fig. 171 In the luggage compartment: removing the subwoofer (version 2). The subwoofer must be removed before the spare wheel can be removed. Removing the subwoofer (version 1 and version 2) Remove the luggage compartment ﬂoor. Unscrew the handwheel in the direction of the arrow. To release the connector , press the locking mechanism on the end of the connector. Detach the plug in the direction of the arrows and put the electrical wire to one side.
Page 286 Fig. 172 In the luggage compartment: handle to secure the compact spare wheel. Removing the spare wheel, collapsible spare wheel or compact spare wheel Open the trunk lid. Lift up the luggage compartment ﬂoor and remove it. Remove the vehicle tool kit with the container. ⇒ If necessary, remove the subwoofer Subwoofer. Pull the locking wedge ﬁg. 172 upwards and out. Turn the handle in the center of the spare tire ﬁg.
Page 287: Lift Points
Never use the spare wheel or compact spare wheel if it is damaged or if it is worn down to the tread wear indicator. Some vehicles may be equipped with a compact spare wheel instead of a spare wheel. The temporary spare wheel can be identiﬁed by a label stating "80 km/h"...
Page 288 Using the vehicle jack incorrectly can result in the vehicle slipping from the jack and causing serious injuries. To reduce the risk of injuries, observe the following: Only use vehicle jacks that are approved by Volkswagen. Other vehicle jacks, including those approved for other Volkswagen models, could slip.
Page 289 Using the vehicle jack incorrectly can result in the vehicle slipping from the jack and causing serious injuries. To reduce the risk of injuries, observe the following: Only use vehicle jacks that are approved by Volkswagen. Other vehicle jacks, including those approved for other Volkswagen models, could slip.
Page 290: Changing A Wheel
Always follow the instructions in the checklist as well as the general safety precautions. Changing a wheel Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Removing a wheel Fig. 179 Wheel change: removing wheel bolts with the lug wrench. ⇒ Preparations for changing a wheel Follow the checklist ⇒ Wheel Loosen the wheel bolts bolts. ⇒ Lifting the vehicle with the jack (Version 1) ⇒...
Page 291 After the sealant has ﬁlled the tire, check and adjust the tire pressure again after a drive of approximately 10 minutes. If more than one vehicle tired is damaged, seek advice from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The tire mobility set is only designed to ﬁll one tire.
Page 292 Fig. 180 General example: components of the tire mobility set. Tire inflation bottle with tire filler hose and sealant. Label with the speed specification “max. 80 km/h” or “max. 50 mph”. Air compressor Air drain plug Tire inflation hose Tire pressure gauge ON and OFF switch (may also be located on the side of the compressor). 12 V cable connector The air compressor from the tire mobility set may be operated at the 12 V socket, even if the power specification on the air compressor label exceeds the maximum power draw of the socket.
Page 293: Check After 10 Minutes Of Driving
Readjust the tire pressure to the correct value. Carefully drive to the next authorized Volkswagen dealer or authorized Volkswagen Service Facility at a maximum of 80 km/h (50 mph). Have the damaged tire replaced at the authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 294 Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. NOTICE Switch off the air compressor after 8 minutes of operation at the latest so that it does not overheat. Allow the air compressor to cool down for several minutes...
Page 295: Maintenance
Volkswagen recommends using Volkswagen Genuine Care Products that are approved for your vehicle. Your authorized Volkswagen dealer can provide you with suitable accessories. Read and follow the usage instructions on the packaging. For questions or for vehicle components that are not listed, consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 296 A good preservation treatment protects the vehicle paint. When water no longer clearly beads up on clean vehicle paint, the vehicle should be treated with a good wax protectant if not earlier than this. Even if a wax protectant is applied regularly in an automatic car wash, Volkswagen recommends protecting the vehicle paint at least twice a year using Volkswagen Genuine hard wax (000 096 317).
Page 297: Exterior Care And Cleaning
Remove wax residue, for example from care products, using the Volkswagen Genuine cleaning towel (000 096 166 A) or using a suitable glass cleaner. Use a hand brush for snow and ice. Always slide a plastic scraper in one direction only. For ice, use Volkswagen Genuine deicer (000 096 322).
Page 298: Door Lock Cylinder
Clean sensitive surfaces of the rain/light sensor and the camera window on the windshield as you would windows and glass surfaces (depending on the equipment). Remove snow with a hand brush. Do not use warm or hot water. For ice, use Volkswagen Genuine deicer (000 096 322). Decorative and protective decals Remove contaminants as described for paint.
Page 299: Interior Care And Cleaning
For some stains such as pen or nail polish, use Volkswagen Genuine interior cleaner (000 096 301). If necessary, treat afterward with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.
Page 300: Accessories And Replacement Parts
Displays and screens Use a Volkswagen Genuine cleaning cloth (000 096 166 A) with some water, suitable glass cleaner, or an LCD cleaner. Do not clean the instrument cluster display and the Infotainment system screen when they are dry. Turn off the Infotainment system temporarily to clean it.
Page 301 Volkswagen recommends consulting an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing accessories, replacement parts, or equipment, for example if you would like to retroﬁt the vehicle with accessories or if parts need to be replaced. The authorized Volkswagen dealer or authorized Volkswagen Service Facility is aware of legal regulations and factory recommendations for accessories, replacement parts, and equipment.
Page 302 Painting near the sensors can impair the function of the system that uses those sensors. The Volkswagen emblem can impede the view of the radar sensors to the front on some vehicle versions. Therefore only operate the vehicle with the original Volkswagen emblem or an emblem approved by Volkswagen.
Page 303: Electromagnetic Waves
If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket installation of radio devices is subject to approval. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for more information about installing radio equipment.
Page 304: Customer Information
Due to the legal obligation to monitor products, Volkswagen is allowed to use data for ﬁeld observation as well as for research purposes and quality improvement of vehicle safety systems. For research purposes, Volkswagen provides the data to third parties in an anonymous format. This means the data does not reference the individual vehicle, the vehicle owner, or the lessee.
Page 305: Component Protection
The component protection allows an authorized Volkswagen dealer or authorized Volkswagen Service Facility to legitimately install or replace components and control modules. In the following situations, component protection reduces the risk of components supplied by the factory being operated without restrictions outside the vehicle.
Page 306 If a message about component protection appears in the instrument cluster display or on the Infotainment system screen, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Disposal of old batteries and electronic devices Old batteries As with electronic devices, old batteries must be collected and recycled separately by the end user. These batteries are indicated by the crossed-out wheeled garbage can symbol .
Page 307: Third Party Copyright Information
Volkswagen has already made provision for this point:Recycling centers where you can hand over your vehicle are available throughout all EU states and many other states.
Page 308 Volkswagen Car-Net control module Wi-Fi hotspot. Central control module Approval numbers FCC ID: 2AOUZ17101001, 2AOUZ17101002, 2AOUZ17101010, 2AOUZ17101022, 2AOUZ17101023, 2AOUZ17101031, 2AOUZ17101032, 2AOUZ17101033, 2AOUZ17101034, 2AOUZ17101041, 2AOUZ17101042, 2AOUZ17101043, 2AOUZ17101051, 2AOUZ17101052, 2AOUZ17101053, 2AOUZ17101054, 2AOUZ17101055, 2AOUZ17101056, 2AOUZ17101057, 2AOUZ17101071, 2AOUZ17101072, 2AOUZ18020531, 2AOUZ18020532, 2AOUZ18020533, 2AOUZ18020534, 2AOUZ18100931 2AA98, 2AA98A, 2AA98-COLOUR5C, 2AA98-MEDIUM5C, BEJLCW05-VWE5, IYZVK2, KR5-BCMEVOC, LTQR3TR, NBG01RS4, NBG-BCMEVO, NBGFS19, NBGFS191, NBGMQBBB, NBGMQBBH, NBGRSB19, NBG013854, NF3-FR5CPEC, NF3-MRR1PLUS, NF3MRREVO14F, NF3-LRR3SCU, NF3-LRR4, OAYARS4B, OAYARS5B, RX2BNFHL, RX2BNFLL, RK7MBC-NAR.
Page 309: Information On Technical Data
Example Vehicle manufacturer identiﬁcation: Volkswagen Passenger Vehicles VW Touareg/Auto 5000 AMPV Volkswagen Group of America Inc., Volkswagen de México, S.A. de C.V Volkswagen de México, S.A. de C.V LLC Volkswagen Group Rus (Volkswagen/Skoda Kaluga) Garuda Matraman Motor (Indonesia) Filler characters: The ﬁller characters may vary depending on manufacturer, or contain information on the body shape and transmission type.
Page 310: Identification Label
VIN index, depending on model year: 2019 2020 2021 2022 Production location, plant where the vehicle was manufactured: Volkswagen plant in Chattanooga Volkswagen plant in Bratislava Volkswagen plant in Emden G, K Volkswagen plant in Kaluga Volkswagen plant in Puebla...
Page 311: Safety Certificate
Fig. 184 Model plate (general example). Depending on the country, the type approval number, such as the EU operating license, may be speciﬁed. Gross Vehicle Weight Rating. Gross combination weight rating (towing vehicle and trailer). Front Gross Axle Weight Rating. Rear Gross Axle Weight Rating. Depending on the country and model, the model plate may be visible in the lower section of the door pillar when the driver’s for front passenger door is open.
Page 312: Vehicle Data Label
Fig. 186 Safety certificate (general example). A safety certiﬁcate on the driver door pillar displays the following information: Manufacturer Country of manufacture Date of manufacture Gross Vehicle Weight Rating Gross Axle Weight Rating Tire size Rim size Tire pressure Vehicle identiﬁcation number Type designation Vehicle data label Fig. 187 General example: vehicle data label.
Page 313 Depending on vehicle equipment, the engine code may be displayed in the instrument cluster ⇒ Displays Dimensions Fig. 188 Vehicle dimensions. The information in the table applies for the standard model with standard equipment. For other wheel rims, tire sizes, options, differing model designs and retroﬁtted accessories, as well as special vehicles and vehicles in other countries, these values can differ.
Page 314: Tank Capacities
4387 lbs 4299 lbs Front Gross Axle Weight Rating 2337 lbs 2249 lbs Rear Gross Axle Weight Rating 2161 lbs 2161 lbs Volkswagen recommends using 91-octane premium-grade fuel ((R + M/2-method)/RON 95) in order to achieve the specified power and torque.Curb weight without driver, ready to drive with completely full tank 1.4 l, 4 cylinder TSI® Output 110 kW at 5000-6000 rpm Engine code DJXADGXA Maximum torque 250 Nm (184 lb-ft) at 1600-3500 rpm...
Page 315: Abbreviations Used
Abbreviations used AbbreviationMeaning...

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