Related Manuals for SMA HS-BM-3.28-10
Summary of Contents for SMA HS-BM-3.28-10
- Page 1 Service Manual for Installers Troubleshooting for SMA Home Storage HS-BM-3.28-10 ENGLISH Troubleshooting_HomeStorage-SG-en-11 | Version 1.1...
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Page 2: Content And Structure Of This Document
Content and Structure of this Document This document is intended to assist in troubleshooting common service and failure cases in connection with SMA Home Storage (HS-BM-3.28-10) regarding the following topics: undervoltage, deep discharging, inconsistent firmware, recharging, updates. This document supplements the documents that are enclosed with each product and does not replace any locally applicable codes or standards. -
Page 3: Symbols In The Document
• Placeholder for variable • Parameter WCtlHz.Hz# components (e.g., parameter names) Additional Information Additional information is available at www.SMA-Solar.com. Title and information content Type of information "SMA HOME STORAGE - Safety Information" Technical Information SUNNY BOY SMART ENERGY 3.6 / 4.0 / 5.0 / 6.0... - Page 4 1 Information on this Document SMA Solar Technology AG Title and information content Type of information SUNNY TRIPOWER SMART ENERGY Technical Information "Approved Batteries and Information on Battery Communication Connection" "SMA Smart Home" Planning guidelines Troubleshooting_HomeStorage-SG-en-11 Service Manual for Installers...
- Page 5 SMA Solar Technology AG 2 Troubleshooting in case of voltage problems with a battery module Troubleshooting in case of voltage problems with a battery module At least one battery module reports event 5156 / 9C / 9312 One or several battery modules report the event 5156 / 9C / 9312 Undervoltage battery module via the user interface of the inverter.
- Page 6 2 Troubleshooting in case of voltage problems with a battery module SMA Solar Technology AG The states of charge of the battery modules vary The state of charge of the battery modules is not displayed correctly. The battery stops charging...
- Page 7 SMA Solar Technology AG 2 Troubleshooting in case of voltage problems with a battery module WARNING Danger to life due to electric shock from destruction of the measuring device due to overvoltage Overvoltage can damage a measuring device and result in voltage being present in the enclosure of the measuring device.
- Page 8 2. Check the firmware version of the connected battery module (see Section 3.3, page 13). 3. If the firmware version is < 1.1.20.R, update the firmware to the current version ≥ 1.1.20.R. To do this, download the current firmware version at https://www.sma.de/en/service/ downloads in the Home Storage System category.
- Page 9 8. Click on [Save]. 9. Remove the communication product of the system (e.g. Sunny Home Manager or SMA Energy Meter) from the network. For this purpose, remove the connected Ethernet cable. ☑ Charging of the battery begins. 10. If the battery does not start charging, check the value Maximum charging current. If the displayed value is between 3 A and 4 A, restart the inverter via the parameter Initiate device...
- Page 10 2 Troubleshooting in case of voltage problems with a battery module SMA Solar Technology AG 17. Reconnect the communication product. ☑ The system is functioning correctly again and, if present, is controlled by the values of the Sunny Home Manager 2.0 or SMA Energy Meter.
- Page 11 SMA Solar Technology AG 2 Troubleshooting in case of voltage problems with a battery module Procedure: 1. Switch off all battery modules via the DC switch. The following steps can be carried out on all battery modules simultaneously or individually on each battery module.
- Page 12 3 Troubleshooting in case of problems with system integration SMA Solar Technology AG Troubleshooting in case of problems with system integration Battery module cannot be integrated into the system Following a firmware update, the replacement of a battery module or retrofitting (e.g. expanding the battery capacity), at least one battery module can no longer be integrated into the overall system or the expected battery capacity is incorrectly shown on the user interface.
- Page 13 SMA Solar Technology AG 3 Troubleshooting in case of problems with system integration 4. Read the serial number of the battery module at Serial number and compare it with the information on the type label of the battery module. If the serial numbers do not match, contact Service.
- Page 14 www.SMA-Solar.com...
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