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Poly TC10 Admin Manual

Poly TC10 Admin Manual

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Poly TC10 Admin Guide 6.4. 1
SUMMARY
This guide provides administrators with information about configuring, maintaining, and troubleshooting the
featured product.

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Summary of Contents for Poly TC10

  • Page 1 Poly TC10 Admin Guide 6.4. 1 SUMMARY This guide provides administrators with information about configuring, maintaining, and troubleshooting the featured product.
  • Page 2 Legal information Copyright and license Privacy policy Open source software used in this product © 2022, 2025, HP Development Company, HP complies with applicable data privacy This product contains open source software. L.P. The information contained herein is and protection laws and regulations. HP You may receive the open source software subject to change without notice.

  • Page 3: Table Of Contents

    Power the Poly TC10 with PoE ......................................12 Power the Poly TC10 with a PoE Injector..................................12 Set up Poly TC10 for the first time as a standalone device.......................... 12 Set up Poly TC10 for the first time as a paired device............................13 Set up a standalone Poly TC10 as a Microsoft Teams Panel........................
  • Page 4 Manually install security certificates on standalone Poly TC10 ....................... 21 Web proxy support on Poly TC10 in standalone mode............................. 21 Enable 3K-bit encryption........................................22 Remote access to Poly TC10 or Poly TC8 from Poly Lens Cloud ......................23 Launch remote access in Poly Lens...................................24 Disable remote access .......................................24 Direct access to AV controls on a Poly touch controller ..........................
  • Page 5 Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode ................... 31 5 Using the Poly TC10 Touch Controller in Partner Modes............................. 32 Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode...................... 32 Poly TC10 LED Status Indicators in Zoom Rooms Scheduler Mode ..................... 32 Poly TC10 LED Status Indicators in Microsoft Teams Rooms Controller Mode................

  • Page 6: Before You Begin

    Before you begin This guide helps you understand how to set up, manage, and use your Poly TC10 device. Audience, purpose, and required skills This guide is intended for technical users familiar with setting up and managing telecommunications systems and equipment.

  • Page 7: Getting Started

    Getting Started The Poly TC10 delivers room scheduling, room control with any Poly partner app, or lets you control supported Poly video conferencing systems. Flexible deployment options provide a range of operating modes that meet different room requirements. Chapter 2 Getting Started...

  • Page 8: Poly Tc10 Overview

    Poly TC10 Overview You can pair the Poly TC10 with a Poly video system or use it as a standalone (unpaired) room scheduler. In paired mode, Poly TC10 pairs with a Poly video system and operates as a controller for the provider selected in the Poly Video system.

  • Page 9: Poly Tc10 Local Interface

    The Poly TC10 controller’s local interface displays controls and settings available to you depending on the mode you're using. Home Screen in Poly Video Mode The Home screen is the first screen you encounter in Poly Video Mode. From this screen, you have quick access to many of the system functions. NOTE: Some elements of your screen may be different depending on the system configuration.

  • Page 10: Poly Tc10 In Zoom Rooms Mode

    Menu additional functions. Poly TC10 in Zoom Rooms Mode In Zoom Rooms mode, the Poly TC10 can run either as a Zoom Rooms Controller or a Zoom Rooms Scheduler. NOTE: To use Zoom Rooms Controller and Scheduler, you need a Zoom Rooms account. To use all of the functionality of the Zoom Rooms Scheduler, log in to the scheduler with a Zoom Rooms admin account.

  • Page 11: Poly Tc10 In Microsoft Teams Mode

    Cancel a meeting that a user scheduled through the Zoom Rooms Scheduler Poly TC10 in Microsoft Teams Mode In Microsoft Teams mode, Poly TC10 can run either as a Microsoft Teams Room Controller (paired mode) or a Microsoft Teams Room Panel (standalone mode).

  • Page 12: Poly Tc10 Status Bars

    Factory restore pinhole Security lock Poly TC10 Status Bars The Poly TC10 controller provides two LED bars on the right and left edges of the screen. These LEDs help you understand the controller's behaviors. For more information, review the following topics: ●...

  • Page 13: Access The Poly Control Center

    Poly TC10 LED Status Indicators in Microsoft Teams Panel Mode on page 33 Access the Poly Control Center If your system is using a conferencing application that isn’t Poly, you can still access the Poly TC10 device and paired video system settings in the Poly Control Center.

  • Page 14: Direct Access To Av Controls On A Poly Touch Controller

    Access the from the Poly Control Center. The administrator has configured the . To access the AV controls, swipe left from the right-side of the Poly TC10 or Poly TC8 screen and select AV Control. To return to the main controls screen, swipe left from the right-side of the Poly TC10 or Poly TC8 screen and select Home.

  • Page 15: Accessibility Features

    Accessibility features Poly products include a number of features to accommodate users with disabilities. Users Who Are Deaf or Hard of Hearing Your system includes accessibility features so that users who are deaf or hard of hearing can use the system.
  • Page 16 Table 2-6 Accessibility Features for Users with Limited Mobility (continued) Accessibility Feature Description Auto-answering You can enable the system to auto-answer calls. Calling from a personal device With administrator credentials, you can wirelessly access the system web interface from your own device to make calls and manage contacts and favorites. Flexible mounting/display configurations Product isn’t stationary and can be mounted or displayed in various configurations.

  • Page 17: Setting Up The Poly Tc10

    Setting Up the Poly TC10 Pair the TC10 with a Poly video system over your primary network or set it up in standalone mode. IMPORTANT: Ensure your Poly TC10 has the latest software to use all the features of the system. On initial powerup, if the system displays a Critical Update Required message, allow the device to go through the update process before configuring and deploying.

  • Page 18: Set Up Poly Tc10 For The First Time As A Paired Device

    Access the Poly TC10 web interface in standalone mode on page Set up Poly TC10 for the first time as a paired device When paired with a Poly video system, you can use Poly TC10 to control the video system. In paired mode, Poly TC10 supports all Poly partner modes.

  • Page 19: Set Up A Standalone Poly Tc10 As A Microsoft Teams Panel

    Set up a paired Poly TC10 as a Microsoft Teams Rooms Controller Sign in to the same Microsoft Teams Rooms account on Poly TC10 and the Poly video system to use the Poly TC10 as a paired Microsoft Teams Rooms Controller with your video system.

  • Page 20: Manage A Microsoft Teams Panel In The Admin Center

    To sign in to Microsoft Teams Rooms on the Poly TC10 and Poly Video system (via the connected display) follow the onscreen instructions. Two options are available: ● Log in to your Microsoft Teams Rooms account on both displays using a username and password.

  • Page 21: Sign In And Pair Your Zoom Rooms Account

    Once you have signed-in and paired the Zoom Rooms account, the experience is the same. NOTE: Zoom Rooms supports up to 10 controllers and 10 schedulers. With the Zoom Rooms app open on your Poly TC10, select Sign in. To sign in to the Poly TC10, follow the onscreen instructions: ●...

  • Page 22: Support For Poly Connect Call Control By Pexip

    Support for Poly Connect Call Control by Pexip This release introduced the Poly Connect Call Control feature to integrate your Poly device in Poly Video mode with a Pexip Infinity call interface on SIP calls. NOTE: Pexip application switching is enabled in Poly Video mode by default.

  • Page 23: Configuring Network Settings

    Select Save. Manually Assign a Host Name and Domain Name You can manually enter the host name and domain name for your TC10 device. You can also modify these settings even if your network automatically assigns them. In the device local interface, go to Settings >...

  • Page 24: Manually Configure Dns Settings

    Configure Poly TC10 VLAN Settings You can configure the TC10 virtual LAN (VLAN) settings. The VLAN ID of the Poly TC10 must match the VLAN ID of the system for system pairing to be successful. NOTE: VLAN isn’t supported in IPv6 environments.

  • Page 25: Access The Poly Touch Controller System Web Interface

    To pair, the Poly TC10 must be on the same subnet as the video system and the following network components unblocked: ● Multicast address 224.0.0.200 ● UDP port 2000 ● TCP port 18888 You may see multiple devices that you can pair with on your video system’s Device Management page.

  • Page 26: Manually Install Security Certificates On Standalone Poly Tc10

    Web proxy support on Poly TC10 in standalone mode You can now use Poly TC10 in standalone mode in a network environment that uses a web proxy. During the out-of-box sequence, web proxy is enabled by default. If you select paired controller, it toggles off.

  • Page 27: Enable 3K-Bit Encryption

    System web interface: Go to Network > LAN Network > Web Proxy Settings. ● Poly Lens provisioning profiles: For a provisioned TC10, go to Settings > My Settings > Network > Web Proxy. Toggle Enable Web Proxy to the on position.

  • Page 28: Remote Access To Poly Tc10 Or Poly Tc8 From Poly Lens Cloud

    Remote access to Poly TC10 or Poly TC8 from Poly Lens Cloud The remote admin feature enables admins to remotely access and control Poly touch controllers from Poly Lens Cloud. Devices supported: ● Poly TC10 in standalone mode ● Poly TC10 or Poly TC8 connected to a Poly Android video system Poly Lens requirements ●...

  • Page 29: Launch Remote Access In Poly Lens

    44.234.69.0 - 44.234.69. 1 27 Launch remote access in Poly Lens With Remote Management via Poly Lens, you can see what end users are seeing and can drive the experience for those in the room. Make sure the touch controller device is onboarded to Poly Lens.

  • Page 30: Direct Access To Av Controls On A Poly Touch Controller

    Customizing the touch controller background in Poly Video Mode and Device Mode Set a single custom background for your Poly TC8 or Poly TC10 device in Poly Video Mode and Device Mode. When you upload a background image, your uploaded image displays on the connected monitor and the touch controller in Poly Video Mode or Device Mode.

  • Page 31: Network Settings Provisioning In Poly Lens

    Network settings provisioning in Poly Lens Once you provision a Poly TC10 device in standalone mode in Poly Lens, you can configure the network settings for the Poly TC10 device within Poly Lens. Provision network settings in Poly Lens for Poly TC10 in standalone mode In Poly Lens, view, edit and provision the network settings of Poly TC10 in standalone mode.

  • Page 32: Using The Poly Tc10 In Poly Video Mode

    Using the Poly TC10 in Poly Video Mode Pair the Poly TC10 with a video system and set the Provider to Poly in the system web interface to control and manage your Poly video system with the Poly TC10. NOTE: Poly Video Mode isn't available if the Poly TC10 is in standalone mode.

  • Page 33: Cameras

    USB camera HDMI source set to display as people Select the Primary Camera Using the Poly TC10 When you attach multiple cameras to the system, you can select the primary camera from the TC10 Camera Controls screen. Select Camera From the camera drop-down menu, select a camera.

  • Page 34: Select A Preset

    Use saved presets to change the near camera position in or out of a call. Far camera presets are available only in a call. Select Camera Adjust the camera to the desired position. Under Presets, do one of the following: ●...

  • Page 35: Environment Controls

    Environment Controls Using the Poly TC10, you can control room elements that enable you to customize your meeting environment. Control Room Elements Using the Poly TC10 You can control room elements such as electronic shades, smart lighting, monitors, and projectors using the Extron Room Control App on the Poly TC10.

  • Page 36: Poly Directorai Perimeter Setup

    Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode The following table lists each LED indicator and its related status while the Poly TC10 is operating in Poly Video Mode as a room controller. Table 4-1...

  • Page 37: Using The Poly Tc10 Touch Controller In Partner Modes

    In standalone mode, you can launch Zoom Rooms (Controller or Scheduler) and Microsoft Teams Panel. Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode The following table lists each LED indicator and its associated status while the Poly TC10 is operating in Zoom Rooms as a meeting controller. Table 5-1...

  • Page 38: Poly Tc10 Led Status Indicators In Microsoft Teams Rooms Controller Mode

    Controller Mode The following table lists each LED indicator and its associated status while the device is in Microsoft Teams Rooms Controller Mode. Table 5-3 Poly TC10 LED status indicators in Microsoft Teams Rooms controller mode Status LED Color Animation Behavior...

  • Page 39: Device Maintenance

    You have several options to keep your device running properly. Updating a touch controller Update a Poly touch controller in one of the following ways. Update methods can vary based on whether the touch controller is in standalone mode or paired mode.

  • Page 40: Restart The Poly Tc10 Device

    Don’t power off the Poly TC10 device until it finishes the factory reset process. Factory Restore the Poly TC10 in the UI You can restore the TC10 to its default settings in the device UI. This process refreshes the device by deleting its configurations except the current version of software.

  • Page 41: Factory Restore The Poly Tc10 In The Zoom Device Manager

    Factory Restore the Poly TC10 in the Zoom Device Manager You can restore the TC10 to its default settings in the Zoom Device Manager (ZDM). This process refreshes the device by deleting its configurations except the current version of software.

  • Page 42: Troubleshooting

    These troubleshooting tips can help when encountering issues with your TC10 device. View the Poly TC10 and Paired Video System Information You can see basic information about your TC10 and the paired video system in the device local interface. ■...

  • Page 43: Paired Ip Devices

    On your Poly TC10 device, verify that the Poly TC10 VLAN ID matches the VLAN ID on your system. IP Device Doesn’t Display on the Available Devices List The Poly TC10 device you want to pair is connected to the network but you don’t see it under Available Devices in the video system web interface.

  • Page 44: Paired Ip Device Is Disconnected

    Your device resets to its default configuration settings, which unpairs it from the video system. Paired IP Device is Disconnected You paired the Poly TC10 device with your video system but can’t use it. On the system web interface Device Management page, you see that the device is Disconnected.

  • Page 45: Zoom Rooms Pairing Error

    Use the following information to troubleshoot pairing errors with Zoom Rooms. Symptom: You get an error message when pairing a Poly TC10 to a Zoom Room that is already logged into a room. Workaround: Ignore the code and pair the device to the Zoom Room using the authorization code or enter the pairing code at zoom.us/pair...

  • Page 46: Getting Help

    Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.

  • Page 47: Document Information

    Document information Review the following document information. Model ID: Poly TC10 (RMN: P030 & P030NR) Document part number: 3725-13687-007A Last update: January 2025 Email us at documentation.feedback@hp.com with queries or suggestions related to this document. Chapter 8 Getting help...

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