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Poly TC10 Admin Manual

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Poly TC10 Admin Guide TC5.0
SUMMARY
This guide helps you understand how to set up and manage a Poly TC10 device.

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Summary of Contents for Poly TC10

  • Page 1 Poly TC10 Admin Guide TC5.0 SUMMARY This guide helps you understand how to set up and manage a Poly TC10 device.

  • Page 2: Table Of Contents

    Power the Poly TC10 with PoE ........................10 Power the Poly TC10 with a PoE Injector ..................... 10 Set up the Poly TC10 for the First Time as a Paired Device................. 10 Set up the Poly TC10 for the First Time as a Standalone Device..............11 Sign in and Pair your Zoom Rooms Account ....................
  • Page 3 Environment Controls............................ 17 Control Room Elements Using the Poly TC10 ..................18 Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode..........18 5  Using the Poly TC10 Touch Controller in Partner Modes ................19 Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode............. 19 Poly TC10 LED Status Indicators in Zoom Rooms Scheduler Mode ............
  • Page 4 8  Getting help ..............................29...

  • Page 5: 1  Before You Begin

    Before You Begin This guide helps you understand how to set up, manage, and use your Poly TC10 device. Audience, Purpose, and Required Skills This guide is intended for technical users familiar with setting up and managing telecommunications systems and equipment.

  • Page 6: 2  Getting Started

    Flexible deployment options provide a range of operating modes that meet different room requirements. Poly TC10 Overview You can pair the Poly TC10 with a Poly video system or use it as a standalone (unpaired) controller or room scheduler. In paired mode, the Poly TC10: Pairs with a Poly video system.

  • Page 7: Poly Tc10 In Zoom Rooms Mode

    ● Poly TC10 in Zoom Rooms Mode Within Zoom Rooms, the Poly TC10 can run either as a Zoom Rooms Controller or a Zoom Rooms Scheduler. Zoom Rooms Controller: Positioned inside a conference room, use the Poly TC10 to start and ●...

  • Page 8: Poly Tc10 In Microsoft Teams Mode

    ● Poly TC10 in Microsoft Teams Mode The Poly TC10 can run either as a Microsoft Teams Room Controller or a Microsoft Teams Room Panel. Microsoft Teams Controller: Positioned inside a conference room, paired to a codec, use the Poly ●...

  • Page 9: Poly Tc10 Hardware Overview

    Poly TC10 Status Bars The Poly TC10 controller provides two LED bars on the right and left edges of the screen. These LEDs help you understand the controller's behaviors. For more, see; Poly TC10 Hardware Overview...

  • Page 10: Access The Poly Control Center

    Poly TC10 LED Status Indicators in Microsoft Teams Panel Mode on page 20 ● Access the Poly Control Center If your system is using a conferencing application that isn’t Poly, you can still access the TC10 device and paired video system settings in the Poly Control Center. ■...
  • Page 11 Calendar or Favorites cards View your calendar or favorites. Opens a call screen where you can dial a call, or you can select a card to dial Place a Call numbers, access favorites, or view your calendar. Home Screen in Poly Video Mode...

  • Page 12: Accessibility Features

    HDMI, the Polycom Content App, or an AirPlay- or a Miracast-certified device. Opens the camera control screen. Camera Launches Poly Device Mode, which allows you to use the Poly Video system as an Poly Device Mode external camera, microphone, and speaker for your connected laptop.

  • Page 13: Users With Limited Mobility

    Users with Limited Mobility Your system includes accessibility features so that users with limited mobility can use various system features. The following table lists the accessibility features for users with limited mobility. Table 2-4 Accessibility Features for Users with Limited Mobility Accessibility Feature Description Alternative control interface...

  • Page 14: 3  Setting Up The Poly Tc10

    Setting Up the Poly TC10 Pair the TC10 with a Poly video system over your primary network or set it up in standalone mode. IMPORTANT: Ensure your Poly TC10 has the latest software to use all the features of the system.

  • Page 15: Set Up The Poly Tc10 For The First Time As A Standalone Device

    With the Zoom Rooms app open on your Poly TC10, select Sign in. Sign in to the Poly TC10 with a Zoom account login or an activation code for your Zoom Room. A user with administrator access can generate this code in Zoom Rooms Management.

  • Page 16: Sign In And Pair Your Microsoft Teams Rooms Controller Account

    Sign in and Pair your Microsoft Teams Rooms Controller Account Pair your Microsoft Teams Rooms account to Poly TC10 to use it as a Microsoft Teams Rooms controller. Pair the Poly TC10 to the video system as outlined in Set up the Poly TC10 for the First Time as a Paired Device on page In the system web interface, select General Settings >...

  • Page 17: Configure Microsoft Teams Panel In The Local Interface

    If your environment uses DHCP, after plugging it into a LAN port in the room with your video system, the Poly TC10 automatically connects to your primary network. You can also manually configure the network settings if, for example, your environment needs static IP addresses or the DHCP server is offline.

  • Page 18: Manually Assign A Host Name And Domain Name

    Enable LLDP on Your Poly TC10 You can configure your Poly TC10 to automatically select VLAN settings using LLDP. The VLAN ID of the TC10 must match the VLAN ID of the system for system pairing to be successful. NOTE: VLAN isn’t supported in IPv6 environments.

  • Page 19: Configure Poly Tc10 Vlan Settings

    Select Save. Configure Poly TC10 VLAN Settings You can configure the TC10 virtual LAN (VLAN) settings. The VLAN ID of the Poly TC10 must match the VLAN ID of the system for system pairing to be successful. NOTE: VLAN isn’t supported in IPv6 environments.

  • Page 20: 4  Using The Poly Tc10 In Poly Video Mode

    Using the Poly TC10 in Poly Video Mode Pair the Poly TC10 with a video system and set the Provider to Poly in the system web interface to control and manage your Poly video system with the Poly TC10. NOTE: Poly Video Mode isn't available if the Poly TC10 is in standalone mode.

  • Page 21: Using Camera Presets

    Delete a Preset You can delete a camera preset that you no longer need. Select Camera Select Delete Environment Controls Using the Poly TC10, you can control room elements that enable you to customize your meeting environment. Using Camera Presets...

  • Page 22: Control Room Elements Using The Poly Tc10

    Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode The following table lists each LED indicator and its related status while the Poly TC10 is operating in Poly Video Mode as a room controller. Table 4-1...

  • Page 23: 5  Using The Poly Tc10 Touch Controller In Partner Modes

    Scheduler. Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode The following table lists each LED indicator and its associated status while the Poly TC10 is operating in Zoom Rooms as a meeting controller. Table 5-1 TC10 LED Status Indicators as a Meeting Controller in Zoom Rooms...

  • Page 24: Switch Between Zoom Controller And Zoom Scheduler Mode

    Firmware update in progress Amber Breathing Switch Between Zoom Controller and Zoom Scheduler Mode You can switch between Zoom Rooms Controller and Zoom Rooms Scheduler in the Poly TC10 user interface settings. On the Poly TC10, choose Settings. Select General.
  • Page 25 Table 5-4 TC10 LED Status Indicators in Microsoft Teams Panel Mode (continued) Status LED Color Animation Behavior Room occupied - meeting in progress Red or purple (as defined in Solid admin settings) Firmware update in progress Amber Breathing Poly TC10 LED Status Indicators in Microsoft Teams Panel Mode...

  • Page 26: 6  Device Maintenance

    You have several options to keep your device running properly. Updating Poly TC10 Software Updating your Poly TC10 to TC5.0 differs depending on whether it’s new, out of the box, or it’s currently been used with Poly Video OS. Once you update your device to Poly TC5.0, you can also update to future releases through the Teams Admin Center (TAC), in addition to updating via the local interface settings.

  • Page 27: Unpair The Tc10 From A Video System

    Start Guide. Disconnect the LAN cable from the Poly TC10 to power it off. On the back of the Poly TC10, insert a pin or straightened paper clip through the factory reset button pinhole. Press and hold the reset button, and reconnect the LAN cable to power the Poly TC10 on.

  • Page 28: Factory Restore The Poly Tc10 In The Ui

    Factory Restore the Poly TC10 in the UI You can restore the TC10 to its default settings in the device UI. This process refreshes the device by deleting its configurations except the current version of software. If paired to a codec, unpair the device before factory restore.

  • Page 29: 7  Troubleshooting

    These troubleshooting tips can help when encountering issues with your TC10 device. View the Poly TC10 and Paired Video System Information You can see basic information about your TC10 and the paired video system in the device local interface. Some of the Poly TC10 and video system details include: Device name ●...

  • Page 30: Paired Ip Devices

    On your Poly TC10 device, verify that the Poly TC10 VLAN ID matches the VLAN ID on your system. IP Device Doesn’t Display on the Available Devices List The Poly TC10 device you want to pair is connected to the network but you don’t see it under Available Devices in the video system web interface. Problem There are a few possible causes for this issue: The device and video system aren’t on the same subnet.

  • Page 31: Paired Ip Device Is Disconnected

    Your device resets to its default configuration settings, which unpairs it from the video system. Paired IP Device is Disconnected You paired the Poly TC10 device with your video system but can’t use it. On the system web interface Device Management page, you see that the device is Disconnected.

  • Page 32: Zoom Rooms Pairing Error

    The device you’re unpairing should have an Unavailable status. Zoom Rooms Pairing Error Symptom: You get an error message when pairing a Poly TC10 to a Zoom Room that is already logged into a room. Workaround: Ignore the code and pair the device to the Zoom Room using the authorization code or enter the pairing code at zoom.us/pair...
  • Page 33 Getting help Poly is now a part of HP. The joining of Poly and HP will pave the way for us to create the hybrid work experiences of the future. During the merge of our two organizations, information about Poly products will transition from the...

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