URC Total Control MRX-4SEN2 Owner's Manual page 15

Request Form which you may obtain by calling (914) 835-4484 or
contacting URC at returnrequest@universalremote.com
. To obtain warranty service, end user must deliver the URC equipment,
freight prepaid, in its original packaging or packaging affording adequate
protection to URC at 420 Columbus Avenue, Valhalla, NY 10595. It is end
user's responsibility to backup any macro programming, artwork,
software or other materials that may have been programmed into the
unit. It is likely that such data, software, or other materials will be lost
during service and URC will not be responsible for any such damage or
loss. A dated purchase receipt, bill of sale, installation contract or other
verifiable proof of purchase is required. For the URC equipment support
and other important information, please visit URC's website available at
www.universalremote.com or call the Customer Service Center at (914)
835-4484.
This limited warranty only covers the URC equipment issues caused by
defects in material or workmanship during ordinary consumer use. It
does not cover product issues caused by any other reason, including but
not limited to product issues due to commercial use, acts of God, third-
party installation, misuse, limitations of technology, or modification of or
to any part of the URC equipment. This limited warranty does not cover
the URC equipment sold as used, as is, refurbished, so called "B stock" or
consumables (such as batteries). This limited warranty is invalid if the
factory applied serial number has been altered or removed from the URC
equipment. This limited warranty specifically excludes the URC
equipment sold by unauthorized resellers.
With the exception of URC's IR-only, broad-based consumer remotes,
none of URC's PC programmable remotes or any of our Total Control®
whole-house equipment are authorized for online Internet sales. Buying
URC's PC programmable remotes or any of our Total Control® whole-
house equipment online means buying equipment that does not have
URC's limited warranty. Such equipment is not eligible for URC tech
support or software support, either.
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