Mahindra XEV 9e 2025 Information Manual
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Mahindra XEV 9e 2025 Information Manual

Mahindra XEV 9e 2025 Information Manual

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Warranty
&
Service Information Guide
Issue Date: March 2025
Issued by: Mahindra Electric Automobile Limited (hereinafter appearing as "Mahindra")
NOTE:
Carefully read, understand and follow the instructions provided in this manual, and keep it in a safe place for future reference. If you have any doubt whatsoever
regarding the use or care of your vehicle, please visit your Mahindra dealer for assistance or advice.
Mahindra Towers, Pandurang Budhkar Marg, Worli, Mumbai 400018, Maharashtra
MAHINDRA ELECTRIC AUTOMOBILE LIMITED.
www.mahindraelectricsuv.com

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Summary of Contents for Mahindra XEV 9e 2025

  • Page 1 Carefully read, understand and follow the instructions provided in this manual, and keep it in a safe place for future reference. If you have any doubt whatsoever regarding the use or care of your vehicle, please visit your Mahindra dealer for assistance or advice.

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Welcome To Your New XEV 9e ..........1 Terms And Conditions - Standard Warranty ....... 20 Vehicle Information ................2 Battery Warranty ................23 Change of Ownership ..............3 Notes on Warranty ................25 Service Centre Details ..............4 Extended Warranty ................

  • Page 3: Welcome To Your New Xev 9E

    When we establish such a policy adjustment, we mail details and/or contact over telephone to all applicable owners we have on record. We request your cooperation in bringing the vehicle to the nearest Mahindra Authorised Dealer for carrying out these operations, free of cost.

  • Page 4: Vehicle Information

    Vehicle Information Model Vehicle Colour Dealer Name & Address Variant Key Tag No. Vehicle Identification Number (VIN) Vehicle Serial No. Motor No. Registration No. Kms. Reading DEALER STAMP Date of Sale (DD/MM/YYYY) © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 5: Change Of Ownership

    Change of Ownership Owner Owner Owner Registration No. Registration No. Registration No. Name Name Name Address Address Address Phone/Mobile Phone/Mobile Phone/Mobile Note - Refer Connected Car Subscription page no.6 for ownership transfer © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 6: Service Centre Details

    Service Centre Details To be filled by the Selling Dealer Service Centre 1 Service Centre 2 Service Centre 3 Name Name Name Address Address Address Phone/Mobile Phone/Mobile Phone/Mobile © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 7: For Your Convenience

    For Your Convenience To be filled by the Selling Dealer Contact Name My Experience Executive (Sales Consultant) Contact Name My Relationship Manager (Service Advisor) Contact Name My Service Manager Contact Dealer Helpline Helpline © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 8: Connected Car Subscription

    Connected Car Subscription At the time of new vehicle delivery, the Mahindra authorised dealer will help Note: Mahindra may, at its sole discretion, provide additional features and/ or restrict access to the aforesaid features, in the event customer does not you in registering the connected car SIM through a Know-Your-Customer (“KYC”) process.

  • Page 9: Emergency Assistance From Vehicle

    By touching the Ask mahindra [108] number is the default option. This number can be changed based on icon, a call will be triggerd auto- your preference/location . Contact a Mahindra Authorised Dealer XEV 9e to matically from your Mahindra Support Center for: This feature is available only in vehicles fitted with telematics unit.

  • Page 10: Emergency Assistance From Mobile Phone

    Pressing RSA in the mobile app will connect you an alert and Mahindra Me4U team will connect back and provide , over voice call, to the RSA team. assistance. It will also trigger SMS to emergency contacts stored in the mobile app.
  • Page 11 Notes on lost key - the event of it falling into the hands of unscrupulous elements. 1. Ensure loss of a key is reported immediately to a Mahindra Authorised Dealer and ensure that the lost key is de-activated. In the event of loss of key, we request you to take the vehicle along with the available key to the closest Mahindra Authorised Service 2.

  • Page 12: Contact Us

    Live Chat – Our agents are available to assist you from Monday to Friday, 9am to 6pm.   Call Us © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 13: Roadside Assistance

    4. Towing Services - In the event of a mechanical breakdown or an accident, RSA will organize to tow the vehicle to the nearest Mahindra Authorised Dealer/Service Centre provided that the vehicle is parked in a location where the towing vehicle can tow the vehicle, and all tires of the vehicle are rolled and in a straight position.
  • Page 14 The cost of any repairs / replacements provided by the RSA will be borne by the customer, unless covered under the Mahindra war- ranty, as detailed in this Warranty and Service nformation Guide. RSA to be provided if vehicle has broken down on a motorable gazetted, concrete or bitumen road.

  • Page 15: Experience Me4U

    You can view your pre-invoice online and seamlessly proceed for digital payment through the app. Final invoice is shared via e-mail and also available on the app. h ps://x.com/mahindraesuvs h ps://www.mahindraelectricsuv.com/ © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 16: Book A Service Appointment

    Me4U app will notify when your periodic maintenance service is due. An appointment can be booked online for a convenient date & time, at a Mahindra Authorised Service Center of your choice. While booking a service appointment on the Me4U app, you can - Create your...

  • Page 17: Warranty Certificate

    I have read, understood and agree to the terms & conditions Registration No. of the Warranty Policy as detailed in this document. Customer Signature Date of Sale Kms. Reading at Delivery Dealer Stamp VIN / Chassis No © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 18: Standard Warranty

    For the said excluded cases, the warranty is limited to 10 years from first registration or 200,000 kilometers from first registration, whichever is earlier © Copyright Mahindra Electric Automobile Limited . 032025...
  • Page 19 Mahindra Authorised Dealer’s workshop for, any vehicle which has not been repaired / serviced at / by any or at any other place, at the discretion of Mahindra, of the part or parts non-Mahindra Authorised Service Centre or which has been altered or...
  • Page 20 Mahindra will, subject to the terms herein, repair the unit or replace it with a new, reconditioned, or re-manufactured part, at the sole discretion of Mahindra.

  • Page 21: Terms And Conditions - Standard Warranty

    It is Dealer at specified kms/ time and any complaint reported, hereby clarified that Mahindra shall not be liable for any other events or reflects that the complaint is due to non-availing of the any of the...
  • Page 22 Conditions- Standard Warranty), the following scenarios shall exclude 8. Repairs required because of accident, misuse, abuse, neglect are the customer’s right to claim warranty, as provided by Mahindra (all exclusions not covered under warranty. together defined as “EXCLUSIONS TO WARRANTY”)-...
  • Page 23 9. Basic connectivity of the vehicle being disabled / switched off for any reason defect caused due to environmental factors or an act of God . except Mahindra itself disabling the same, thus preventing Mahindra from • Any electricity surge or electricity dip or any fluctuation while charging having access to the vehicle data for any part of the warranty period.

  • Page 24: Battery Warranty

    "like new" condition, but when replacing a Battery, Mahindra will • Battery is not serviced at a Mahindra Authorised Dealer or by a ensure that the energy capacity of the replacement Battery is at Mahindra Authorised Service Center during regular maintenance least equal to the parameters stated below.
  • Page 25 If the vehicle is idle beyond 3 months, disconnect the • Allow AC charging up to 100 % State of Charging (“SOC”) HV and LV battery with the help of Mahindra authorized once after 4 fast charge (DC) cycles. dealer service.

  • Page 26: Notes On Warranty

    • Using just any lubricant/grease/ fuel is not recommended by Note 3: Maintenance Replacement Items not covered Mahindra, and if investigations reveal that the failure is related • AC filter elements. to the above, it will invalidate the vehicle warranty.
  • Page 27 Customers shall be entitled to, so far as permissible by law, all • Corrosion resulting from hole drilled for fitment of accessories. such rights as Mahindra may have against such parties under their warranties in respect of such parts. Tires Bright Trim •...

  • Page 28: Extended Warranty

    It is also transferable in case of resale of the vehicle. Its coverage is provided across any Mahindra XEV 9e authorised workshops in India. The program covers unforeseen mechanical and electrical failures beyond standard warranty period of the vehicle.

  • Page 29: Tyre Warranty

    • Any other terms & conditions as per the individual tyre manufacturer’s policy Replacement tyres are available at the Mahindra Authorised Dealers. Please contact the Relationship Manager/Service Advisor when the vehicle is due for tyre replacement © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 30: 12V Auxiliary Battery Warranty

    • Any other terms & conditions as per the individual battery manufacturer’s policy Replacement batteries are available at the Mahindra Authorised Dealers. Please contact the Relationship Manager/Service Advisor when the vehicle is due for battery replacement © Copyright Mahindra Electric Automobile Limited . 032025...
  • Page 31 12V Auxiliary BATTERY WARRANTY Battery Make Customer Contact Details Battery Type Battery Serial No. Battery Mfr. Code Vehicle Serial No. Motor No. Registration No. DEALER STAMP & Date of Sale SIGN VIN/Chassis No. © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 32: Maintenance Service Information

    The nature of various jobs carried out by Dealers/ Service in the maintenance schedule section of this booklet. Regular inspection and maintenance by skilled MAHINDRA trained Centres during services are clearly indicated in the technicians is the key to a more efficient operation of your XEV 9e.

  • Page 33: Exterior Washing

    Approved vehicle care products are available at the Mahindra Authorised Dealers. Please contact the Relationship Manager/Service advisor for details. Identify and repair deep scratches, stone chips immediately as it may develop into major rust later. © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 34: Maintenance Schedule Chart

    * - During the first service, check the reservoir level. If it's low, look for leaks, $ - Labour chargeable, $1 - Labour charges apply if the radiator is clogged and needs to be removed and cleaned. Note: Lubricant top-up can be done at Mahindra authorised service centre only © Copyright Mahindra Electric Automobile Limited . 032025...
  • Page 35 DISTANCE COVERED IN km x 1000 MAINTENANCE ITEM FREE SERVICE PAID SERVICE Inspect at 40000 kms. Earlier if abnormal tyre wear is noticed, Suggest to carry Wheel Alignment at Mahindra Wheel Alignment Authorised Service Centre Check Diagnostic Trouble Code LV Battery Health Check All Lights, Horn, Wipers &...

  • Page 36: Lubricants & Capacities

    If Maximile DOT 4 brake fluid is not available and in emergency conditions, use Brake Fluid Meet- ing SAE J1703 FMVSS NO.116 DOT 4 OR IS 8654 TYPE-2 Specification. Change it at 30,000 km or 2 years whichever is earlier © Copyright Mahindra Electric Automobile Limited . 032025...

  • Page 37: Protecting Our Environment

    Please follow the said regulations and do not dispose these items in household trash, sewer or open landfills. Mahindra Authorised Dealer will be able to advise you on this. Batteries are made of lead with solvents as electrolyte which are harmful.

  • Page 38: Accessories, Modifications & Alterations

    Accessories, Modifications & Alterations We recommend that you use MAHINDRA Genuine Accessories in your XEV 9e, as the said accessories are designed to ensure that they are reliable, safe and suitable for your vehicle. Fitting un-approved accessories may also change the finely cali- brated performance levels of your XEV 9e.

  • Page 39: Free Service Coupon

    FREE SERVICE COUPON Coupon No. Service Dealer Code Serviced on (Date) Service Dealer Code Serviced at (kms) RO No. Model DEALER STAMP DEALER Registration No. STAMP Vehicle Serial No. Serviced on (Date) Service Dealer Code Serviced on (Date) Service Dealer Code Motor No.
  • Page 40 STAMP Vehicle Serial No. Serviced on (Date) Service Dealer Code Serviced on (Date) Service Dealer Code Motor No. Serviced at (kms) RO No. Serviced at (kms) RO No. To be serviced at Mahindra Authorised Dealer only DEALER DEALER STAMP STAMP...
  • Page 41 STAMP Vehicle Serial No. Serviced on (Date) Service Dealer Code Serviced on (Date) Service Dealer Code Motor No. Serviced at (kms) RO No. Serviced at (kms) RO No. To be serviced at Mahindra Authorised Dealer only DEALER DEALER STAMP STAMP...
  • Page 42 STAMP Vehicle Serial No. Serviced on (Date) Service Dealer Code Serviced on (Date) Service Dealer Code Motor No. Serviced at (kms) RO No. Serviced at (kms) RO No. To be serviced at Mahindra Authorised Dealer only DEALER DEALER STAMP STAMP...
  • Page 43 STAMP Vehicle Serial No. Serviced on (Date) Service Dealer Code Serviced on (Date) Service Dealer Code Motor No. Serviced at (kms) RO No. Serviced at (kms) RO No. To be serviced at Mahindra Authorised Dealer only DEALER DEALER STAMP STAMP...
  • Page 44 STAMP Vehicle Serial No. Serviced on (Date) Service Dealer Code Serviced on (Date) Service Dealer Code Motor No. Serviced at (kms) RO No. Serviced at (kms) RO No. To be serviced at Mahindra Authorised Dealer only DEALER DEALER STAMP STAMP...

  • Page 45: Notes On Maintenance

    Notes on Maintenance © Copyright Mahindra Electric Automobile Limited . 032025...

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