Nokia 6020 RM-30 Manual

TRANSCEIVER CHARACTERISTICS

GSM triband 900/1800/1900 (EGSM) for E&A, APAC and Americas

• GSM triband 850/1800/1900 only for Americas
• Integrated VGA Camera
• Color display: 27.5mmx 27.5mm active size, 65 k colors, high resolution 128x128 active matrix
• Keymat with 5(9)-way navigation key
• Monoblock design with user changeable front and back covers
• Integrated handsfree speaker
• Push-to-talk function
• Pop-port connector, IrDa
• GPRS (Class 10) 3+2, 4+1, EGPRS (Class 6) 3+1, 2+2
• Ringing volume: ~100 dB from 5cm distance
• WAP 2.0 – xHTML over TCP/IP stack.

Transceiver with BL-5B 760mAh Li-Ion battery pack

Environmental characteristics:

• Lead-free soldered
• RoHS compliant (Restriction on Hazardous Substances, 2002/95/EC)

GENERAL REPAIR INFORMATION

In this section the technician will get some general hints how to carry out repairs:

• To familiarize oneself with Nokia product read the tutorials or user guide on www.nokia.com --> Support--> Phones, by selecting the Phone Model.
• Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and connecting your wristband.
• Use gloves to avoid corrosion and fingerprints.
• Protect windows and displays with a film to avoid dust and scratches.
• When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).
• When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass fiber pencil because it scratches the surface and will lead later on to corrosion.
• Mechanical parts (except shielding lids and bent parts), which didn't repair the failure, can be reused, if they are not soldered.
• When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency leakage can have an influence on the device.
  Always use original Nokia spare parts.
  Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connectors or switches) and resolder them if necessary (Level 2 only).
  Remove redundant soldering flux after repair.
• Meet the torque requirements when assembling the unit (see also the document "torques for transceiver assembly" on Nokia Partner Web Site/Nokia Online).
• Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains about charger function, please test the phone with your own charger to be sure if phone or charger causes the malfunction.
• SIM card is needed for all GONOGO tests.
• When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the appropriate part code from the assembly, if needed.
• Please be aware that some malfunctions could be software related and solved by an update.
• There are several documents available on PWS/NOL, which have to be followed:
• First, take care for the latest content pages of Service Bulletins, which are always available for each folder on Nokia Partner Web Site/Nokia Online. This is also important to recognize, if existing documents have become invalid.
• The service level indicator at the bottom of each document tells the appropriate destination.

Downloads > Support Library >

1. Instructions
2. General Service Bulletins
3. Product related documents
4. Spare Part Service Bulletins
5. Service Tools Service Bulletins
6. Common Softwares Service Bulletins
   etc,...

Use General SB-217 as a reference or overview.
Please also check Nokia Partner Web Site (PWS)/Nokia Online (NOL) for latest news and files on a regular basis.

PATHFINDER FOR WORKSHOP STAFF

In addition to the information in this Service Manual, there are several instructions and information, which have to be followed.
Main documentation database is Nokia Partner Website / Nokia Online with the purpose of serving different multimedia content, like video clips or interactive tutorials.

Nokia Partner Web Site
Nokia Partner Web Site for EMEA region is the most important document database for all service suppliers (level 1-4). All service relevant information like e.g. Service Manuals, Service Bulletins or general instructions are available. Content is restricted according your access level. To be kept up-to-date also concerning newest software updates, a daily check of "latest updates in support library" is needed.

It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see "Latest Updates in support Library"). Every new information has to be processed and implemented as soon as possible.
When logged into PWS you can also find needed information in different folder like:

To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.

EXPLODED VIEW

Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on PWS/NOL.

A1 = UI SHIELD ASSY
A2 = LIGHT GUIDE ASSY
A3 = IHF LID ASSY
A4 = B- COVER ASSY incl. A3
= ONLY AVAILABLE AS ASSEMBLY

ELECTRO
SILICONE
METAL
PLASTIC
PWB
COVER

SPARE PARTS OVERVIEW

A1 = UI SHIELD ASSY
A2 = LIGHT GUIDE ASSY
A3 = IHF LID ASSY
A4 = B- COVER ASSY incl. A3
= ONLY AVAILABLE AS ASSEMBLY

SPARE PARTS LIST

Please exchange this page (placeholder) with latest corresponding Service Bulletins (spare parts, SWAP units and service tools) from PWS/NOL!
This will ensure, that you are using up-to-date order codes only.
Therefore Service Bulletins have to be checked from PWS/NOL on daily basis.

SERVICE TOOLS

	FLS-4S incl. ACF-8, Driver and User Guide Dongle and flash device incorporated into one package, developed specifically for POS use.
	ACF-8 Universal Power Supply is used to power FLS-4S.
	Internal Battery BL-5B Inserted under the back cover, this Li-Ion 760 mAh battery provides power in a lightweight package.
	Travel Charger ACP-12 Small and lightweight charger for fast charging of your phone battery.
	Headset HS-5 An easy and convenient handsfree solution with remote control.
	SS-42 Camera removal tool. One side is for disassembly, the other side for assembly.
	XCS-1 Service Cable is used to connect FLS-4S to SF-17.
	SF-17 POS Flash Adapter is used in POS (Point of Sales) environment for software updating. It provides controlled supply voltage and necessary connections between the phone and the Flash Device. It substitutes for the phone's standard battery during the software update.
	Test Pins for Flash Adapter SF-17
	RJ-66 Soldering Jig
	Lead-free Solder Wire Mandatory for lead-free products (Level 2 only).
	0772040 NMP Standard Toolkit Nokia opening tool SRT-6 Nokia No. 0770431 Tonichi torque driver Nokia No. 6901525 Hoya micro fibre cloth MX304 Dastex gloves S, M, XL Artilux goggles AH166 Wera bit T5 867/4TX 5x50 Wera 867/4 6IP; 50mm (Torx 6 PLUS) Wera bit T6 867/4TX 6x50 Wera 867/1 5IP; 25mm (Torx 5 PLUS) Wera bit T6 PLUS® 867/4TX 6IP Facom side cutter 416E Facom T5 driver SP.14032 Facom T6 driver SP.14033 Facom slot screwdriver AEF. 2x35.E Wetec tweezers 7abb SA-ESD Wetec tweezers 22 SA-ESD Wetec tweezers 13 SA-SMD ESD Wetec tweezers PSF SA-ESD Wetec ESD brush E1211 Kaiser Fototechnik airbrush 6315 Wetec dental tool DEM83266/0 RS Components Scissors 323-5732

SW-UPDATE

To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the latest version of flash software, which is available on
NokiaPartner Web Site / Nokia Online.

Flash Concept – (Point of Sales)
It is very important to follow this insertion and removal procedure, otherwise the contact pins of Flash Adapter will be damaged.

Insert the Flash Adapter SF-17 like a battery, start at the Battery Connector side.

Now, push down the bottom side of the phone, do not use too much force.

When removing the phone, always start with the reverse.

DISASSEMBLY INSTRUCTIONS

1. Needed tools for disassembly.
   
2. Protect the Window with a protective film.
   
3. Remove the C-Cover and protect the Camera Window.
   
4. Unlock the side snaps with SRT-6 when opening the A-Cover.
   
5. Also protect the inner side of the Window with a protective film.
   
6. Remove the Keymat.
   
7. Unscrew the six Torx Plus size 6 screws. For assembly, the reverse order and a Torx Plus ® driver with a torque of 28Ncm has to be used.
   
8. Take the Engine Module from the B-Cover.
   
9. Carefully open the LCD connector. Do not to damage the LCD connector.
   
10. Remove UI Shield Assy with the LCD Module.
    
11. Lever out the LCD Module from the UI Shield.
    
12. Protect the LCD Module with a protective film.
    
13. Separate the Light Guide Assy from the Engine Module. Do not use the SRT-6 on the right side to avoid damaging underneath components.
    
14. Now, take away the Light Guide Assy.
    
15. Use a slotted screwdriver as a lever to open the Camera Shield.
    
16. Use the SS-42 to unlock the Camera Module carefully. Note the guide pin when assembling.
    
17. Place the removal tool as shown and unlock the snaps on both sides.
    
18. Shift the SS-42 over the Camera Module and pull it up.
    
19. Remove the DC-Jack with a DC-Plug.
    
20. Remove the Microphone with tweezers.
    
21. Lever out the Vibra Motor.
    
22. Remove the POC Key.
    
23. Remove the Volume Key.
    
24. First unlock this side of the IHF Lid with SRT-6.
    
25. Now, unlock the other side and remove the IHF Lid.
    
26. Note, that the IHF Net stays in place during disassembly.
    
27. Release the IHF Speaker carefully with a slotted screwdriver. Always use a new Speaker Adhesive when assembling.
    

LEGEND FOR QUICK TROUBLE SHOOTER

This legend is valid for all parts of the Quick Trouble Shooter

Follow the steps until the problem is solved. If this doesn't help, you are not authorized to go forward.
	Only marked components ( e.g. I002 ) can be changed.
	The start point of repair activities regarding the appeared fault symptoms.
	Follow the arrows step by step
	Pads or contacts: Check optical and mechanical condition particularly regarding to corrosion. Clean if necessary.
	Measure component for electrical functionality and change, if needed. (Level 2 only)
	Pads or contacts: Check optical and mechanical condition particularly regarding to corrosion. Clean with ESD brush only, if necessary.
	No more actions possible send product to the appropriate service supplier with higher service level.

QUICK TROUBLE SHOOTER

CAMERA GONOGO TEST

Before starting the GoNoGo test, check that camera window is clean. If not, clean the window with cloth.

Settings on the test unit:

• Press the red receiver button to reach the Home Menu
• From Home Menu, press the Menu key
• To take a picture press the Menu key (Capture)
• This Image will be saved to Gallery into the Photos folder automatically.
• Test was successful, if the Image appears on your Display. The camera is ok.
• Select Options
• Select Delete
• Select Yes
• Select EXIT for Home Menu
  If the test is failed see Quick Trouble Shooter.

INFRARED TEST

Infrared test
You need another infrared device (e.g. 6310i) to do a GoNoGo test. The infrared windows of the devices must be directed to each other and should have a distance of approximate 15 cm. Make sure that infrared is activated in receiver device.

Do not point the IR (infrared) beam at anyone's eye or allow it to interfere with other IR devices. This device is a Class 1 Laser product.

Settings on the test unit:

• Press the red End key to reach the Home Menu
• Select Names and select Search for an entry
  If phone and SIM memory is empty, create one new entry.
• Select an entry and select Details
• Select Options
• Select Send business card
• Select Via infrared
  If sending of business card fails, make sure again that infrared windows are directed to each other and infrared is activated in reference device. Then try again sending.
  Test was successful, if you get this message on receiver device.
  You will not get a confirmation on sender device
  
• Press red End key to reach the Home Menu

GONOGO TEST

After the optical check a GoNoGo test has to be carried out if the unit has been unscrewed to guarantee the functionality of the phone.

Please refer to the actual information on Partner Web Site/ Nokia Care Point. When using delivered tester support files, take care of the right setup according to the tester type and product type. Please refer to "Recommended Service Equipment" on Nokia Partner Web Site/Nokia Online.

BATTERY TEST

A battery tester lets you test the capacity of Nokia batteries.
Please refer to the actual information on Partner Web Site/Nokia Online.

http://www.astratec.co.uk/

http://www.cadex.com/

FORWARDING OF REPAIRS

When it is necessary to forward of repairs to appropriate service supplier with higher service level we recommend using the offered swap phone cartons as described in Spare Parts SB-004.

Always Protect the window with a protection film.

Put the unit under the stretch film.

Add repair documentation e.g. filled-in service note into the swap carton.

Fold the swap carton as shown in Spare Parts SB-004.

There are two different sizes of swap cartons for common mobile phones.

ESD PROTECTION REQUIREMENTS

Please refer to the Partner Web Site/Nokia Online document Service Supplier Requirements in folder General instructions.

USE Conductive bags and boxes
USE ESD compatible service tools
USE Conductive wastebaskets
USE ESD gloves when handling PWBs/PCBs
USE Cleaning material without changing el. Characteristics
USE Grounded service equipment, i.e. soldering station
USE ESD clothes such as coat or frock

NO Smoking
NO Drinking
NO Eating
NO Dust
NO Useless Items
NO Normal pressured air for cleaning modules/displays

The video covers general issues concerning Electro-Static Discharge (ESD)

WARNINGS AND CAUTIONS

Please refer to the phone's user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:

1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti-static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re-fitted after servicing and alignment. Ensure all cables and wires are repositioned correctly.

Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related "Service Partner Requirements", available on Nokia Partner Web Site/Nokia Online. Also see ESD Protection Requirements in this Service Manual.

If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto: cc-ts-rc.documentation@nokia.com

Documents / Resources

References

• Nokia Corporation | Nokia
• Astratec - Home
• Cadex

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Nokia 6020 RM-30 Manual