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Avaya B5800 User Manual

Avaya B5800 User Manual

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B5800 Branch Gateway
9600 Series User Guide
Issue 05d - (Wednesday, March 07, 2012)

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  • Page 1 B5800 Branch Gateway 9600 Series User Guide Issue 05d - (Wednesday, March 07, 2012)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites Avaya can be a criminal, as well as a civil, offense under the applicable law. referenced within this site or documentation(s) provided by Avaya. Avaya is...

  • Page 3: Table Of Contents

    ..............42 13.5 Changing Your Security PIN ..............79 Account Codes Redirecting Calls 7.1 Forced Account Code Entry ..............44 14.1 Follow Me ..............83 9600 Series User Guide Page 3 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 4 ..............108 19.12 System Alarms ..............132 17.3 Absence Text ..............108 17.4 Auto Intercom ..............108 Short Codes 17.5 Call Forward All ..............108 9600 Series User Guide Page 4 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 5 23.28 Ringing Line Preference ..............155 23.29 Short Codes ..............155 23.30 System Administrator ..............155 23.31 System Phone User ..............155 23.32 Twinning ..............155 Index ................157 9600 Series User Guide Page 5 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 7: Introduction

    Chapter 1. Introduction 9600 Series User Guide Page 7 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 9: Important Safety Information

    Introduction: 1. Introduction This guide is for 9600 Series telephones supported by IP Office Release 8.0 running on an Avaya IP Office telephone system. · 9600 Series Phones These IP phones are supported by IP Office and other Avaya telephone systems. Running H.323 firmware, the...

  • Page 10: 9608 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 10 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 11: 9611 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 11 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 12: 9620 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 12 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 13: 9621 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 13 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 14: 9630 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 14 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 15: 9640 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 15 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 16: 9641 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 16 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 17: 9650 Telephone

    Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required. 9600 Series User Guide Page 17 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 18: Button Modules

    - Those keys not configured as appearance keys can be used for other functions. · · On touch screen phones, these buttons are replaced by their text labels on the screen. 9600 Series User Guide Page 18 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 19 Introduction: Phone Keys · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call. 9600 Series User Guide Page 19 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 20: Status Letters

    The phones all include a stand that clips to the base of the phone. The stand allows the phone to be used in either of two different angles. 9600 Series User Guide Page 20 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 21 Other Stands If the phone needs to be used in a situation other than on a desk, for example wall-mounted, a number of other stand designs are available from Avaya. Contact your system administrator. 9600 Series User Guide Page 21...
  • Page 22 9600 Series User Guide Page 22 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 23: Making Calls

    Chapter 2. Making Calls 9600 Series User Guide Page 23 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 24: Bloc Dialing

    Call Settings. Press Select. 4. Use the up and down arrow keys to highlight En-Bloc Dial. 5. Use Change button to select On or Off. 9600 Series User Guide Page 24 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 25: Call Soft Key Options

    Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call. · ToVM Send an alerting call to your voicemail. 9600 Series User Guide Page 25 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 26: Calling From The Contacts List

    Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9600 Series User Guide Page 26 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 27: Redialling A Previous Number

    3. Use the up and down menu keys to highlight Withhold Number. 4. Press Change to switch the option On or Off. 5. Press Save. 9600 Series User Guide Page 27 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 28: Adjusting The Call Volume

    HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 9600 Series User Guide Page 28 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 29: Answering Calls

    Chapter 3. Answering Calls 9600 Series User Guide Page 29 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 30 · To redirect the call to voicemail, press the To VM soft key. 2. To answer the call, press the call appearance button. Your existing call will be put on hold. 9600 Series User Guide Page 30 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 31 Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 9600 Series User Guide Page 31 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 32: Diverting A Call To Voicemail

    · Pickup Any Call: *30 Answer a call ringing on the telephone system. 9600 Series User Guide Page 32 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 33 · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 9600 Series User Guide Page 33 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 35: Redialling

    Chapter 4. Redialling 9600 Series User Guide Page 35 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 36: Open Call Log Mode

    None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9600 Series User Guide Page 36 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 37: Holding And Parking Calls

    Chapter 5. Holding and Parking Calls 9600 Series User Guide Page 37 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 38 ... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 9600 Series User Guide Page 38 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 39: Holding Calls

    The current call is automatically put on hold and the previously held call is connected. 9600 Series User Guide Page 39 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 40: Transferring A Held Call

    4. Use the up and down arrow keys to scroll through the parked calls. 5. To unpark a particular call, press the Connect soft key. 9600 Series User Guide Page 40 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 41: Transferring Calls

    Chapter 6. Transferring Calls 9600 Series User Guide Page 41 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 42: Transferring To Voicemail

    Note: If you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. Consult your system administrator for details. 9600 Series User Guide Page 42 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 43: Account Codes

    Chapter 7. Account Codes 9600 Series User Guide Page 43 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 44: Forced Account Code Entry

    Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 9600 Series User Guide Page 44 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 45: Conference Calls

    Chapter 8. Conference Calls 9600 Series User Guide Page 45 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 46: Starting A Conference

    · To mute a caller, highlight them and press Mute. Repeat this to unmute them. · To return to the call display, press the Back soft key. 9600 Series User Guide Page 46 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 47: Dropping/Muting Parties

    Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold. 9600 Series User Guide Page 47 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 49: Headset/Handsfree Operation

    Chapter 9. Headset/Handsfree Operation 9600 Series User Guide Page 49 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 50: Headset/Handsfree Operation

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 50 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 51: Handsfree Speaker Operation

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 51 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 52 9600 Series User Guide Page 52 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 53: Contacts/Directory

    Chapter 10. Contacts/Directory 9600 Series User Guide Page 53 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 54 · Some external contacts are entered into the telephone system configuration by the system administrator. · Other external contacts are those imported by the telephone system from other directory sources. 9600 Series User Guide Page 54 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 55 Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9600 Series User Guide Page 55 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 56: Managing External Contacts

    · External directory contacts imported by the system from other sources cannot be edited. However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favour of the local one. 9600 Series User Guide Page 56 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 57: Viewing Contacts Details

    Edit · Edit the name and number. Delete · Delete the name and number. · Add a new personal directory contact. 9600 Series User Guide Page 57 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 58: Making A Call From The Directory

    3. When the required entry is highlighted, press Select. 4. You will be returned to the menu in which you selected the Dir soft key. 9600 Series User Guide Page 58 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 59: Adding A New Contact

    5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9600 Series User Guide Page 59 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 60: Editing A Contact

    Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9600 Series User Guide Page 60 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 61: Call History

    Chapter 11. Call History 9600 Series User Guide Page 61 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 62 3. The redial function uses the outgoing call records stored in the call log. 9600 Series User Guide Page 62 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 63: Accessing The Call Log/History

    Use the up and down arrow keys to scroll through the records. 2. Press Call to call the number displayed in the call record. 9600 Series User Guide Page 63 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 64: Viewing Call Details

    Add the name and number to your personal directory. You can edit the details before they are added. · Delete All Delete all the records. 9600 Series User Guide Page 64 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 65: Deleting A Record

    5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9600 Series User Guide Page 65 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 67: Voicemail

    Chapter 12. Voicemail 9600 Series User Guide Page 67 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 68: Message Waiting Indication

    They remain lit until you have played each of the new messages. The system administrator can also configure it so that you receive new message waiting indications for hunt groups. 9600 Series User Guide Page 68 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 69: Visual Voice

    (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 9600 Series User Guide Page 69 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 70: Sending A Message

    Send an email telling you there is a new message but do not attach a copy of the message. 6. When the required setting is displayed, press Save. To exit without changing the setting, press Cancel. 9600 Series User Guide Page 70 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 71: Mailbox Greeting

    Intuity voicemail allows a number of greetings to be recorded and then used for different call types (internal, external, etc). These greetings are set up and recorded through the mailbox voice prompt interface.. 9600 Series User Guide Page 71 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 72: Changing Your Voicemail Code

    · The new password must be at least four digits long. · A series of numbers (for example 1234) or repeated numbers are not allowed. 6. When the desired password is complete, press Save. 9600 Series User Guide Page 72 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 73: Switching Voicemail On/Off

    1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. 2. Press the To VM soft key. The call is redirected to your mailbox. 9600 Series User Guide Page 73 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 75: Logging In/Out

    Chapter 13. Logging In/Out 9600 Series User Guide Page 75 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 76 Log in to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 9600 Series User Guide Page 76 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 77: Logging In

    4. When you have entered your security PIN, press Done. If the details are correct, you user details will be loaded into the phone. 9600 Series User Guide Page 77 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 78: Logging Out

    1. Press the Unlock soft key. 2. Enter your security PIN (login code). 3. Press the Done soft key. 9600 Series User Guide Page 78 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 79: Changing Your Security Pin

    4. Enter your current security PIN if you already have one and press Done. 5. Enter your new password. 6. Press Save. 7. The 'Security PIN changed' message will appear for a few moments. 9600 Series User Guide Page 79 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 81: Redirecting Calls

    Chapter 14. Redirecting Calls 9600 Series User Guide Page 81 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 82 Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 9600 Series User Guide Page 82 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 83: Follow Me

    'do not disturb'). The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 83 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 84: Follow Me To (Features Menu)

    · Press the Save soft key to set the 'follow me here.' The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 84 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 85: Forwarding Calls

    'no answer' time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 9600 Series User Guide Page 85 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 86 · Switch Forward on No Answer Off: *06 The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 86 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 87: Forward Unconditional (Status Menu)

    The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 87 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 88: Forward On Busy/No Answer (Features Menu)

    · Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 88 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 89: Forward On Busy (Status Menu)

    · Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 89 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 90: Do Not Disturb

    · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9600 Series User Guide Page 90 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 91: Dnd On/Off (Features Menu)

    4. To add a number, highlight Add Another. Dial the number and press Add. 5. To remove an existing number, highlight it and press Remove. 6. Press Done when completed. 9600 Series User Guide Page 91 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 92: Twinning

    5. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 9600 Series User Guide Page 92 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 93: Groups

    Chapter 15. Groups 9600 Series User Guide Page 93 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 94 Set a hunt group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 9600 Series User Guide Page 94 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 95: Group Membership

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 95 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 96: Group Service Status And Fallback

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 96 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 97: Changing The Group Service Status (Features Menu)

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 97 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 98: Changing The Group Fallback

    The system administrator is able to configure whether you have access to the Membership, State and · Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 9600 Series User Guide Page 98 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 99: Button Features

    Chapter 16. Button Features 9600 Series User Guide Page 99 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 100 For the 9650 phones, some of the programmable buttons remain permanently visible even if the display is scrolled. On the 9641 phone, you can select to have some of the programmable buttons permanently visible 9600 Series User Guide Page 100 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 101: Editing Your Programmable Buttons

    This feature is useful when you want to hot desk to other IP Office systems within the network. While logged in to a remote system, it will allow you to dial out from your home system as if still working from there. 9600 Series User Guide Page 101 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 102: Call Park

    A button can be programmed to indicate if there are any calls to a group waiting to be answered. A red flashing lamp indicates that there are calls waiting for the hunt group. Press the button to pickup the longest waiting call. 9600 Series User Guide Page 102 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 103: Hunt Group Night Service

    · Message Cause a single burst of ringing on the user's phone. They will also see the message "Please Call" followed by your extension number. 9600 Series User Guide Page 103 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 104 In addition to calling the user, the user BLF button(s) can be used to transfer calls or to start a conference rather than dialing the user's extension number. 9600 Series User Guide Page 104 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 105: Home Screen

    Chapter 17. Home Screen 9600 Series User Guide Page 105 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 106 Screen & Sound Options. Press Select. 4. Select Return to Home Screen to change the current setting for that function. 5. Press Save. 9600 Series User Guide Page 106 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 107: Editing Your Home Screen

    Note that the label is only shown while editing the label and after you exit the administration menu. 7. When completed press Back. 9600 Series User Guide Page 107 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 108: Abbreviated Dial

    ' on or off. When 'do not disturb' is on, the button's red lamp is lit or a red warning icon is displayed. Pressing the button again turns 'do not disturb' off. 9600 Series User Guide Page 108 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 109: Phone Settings

    Chapter 18. Phone Settings 9600 Series User Guide Page 109 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 110 · Ring Sound · Headset Volume · Ring Volume · Speaker Volume · Internal Auto Answer · Automatic Gain Control · Default Audio Path · 9600 Series User Guide Page 110 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 111: Mobile Twinning

    None of the other redial functions will be accessible. 6. Press Change to change the mode. 7. When the desired mode is displayed, press Save. 9600 Series User Guide Page 111 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 112: Bloc Dialing

    The system administrator can also adjust when ringing is used for each specific appearance button. The ringing can be immediate, delayed for a set time, or off. 9600 Series User Guide Page 112 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 113: Disabling The Ringer

    4. Press the Change soft key to change the setting. · Ring - Use normal ringing. · Abbreviated - Use a single non-repeated ring (abbreviated ring). · Off - No ring. 9600 Series User Guide Page 113 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 114: Ring Sound

    · To make the currently selected ring tone the ring tone for the phone, press the Save soft key. · To leave the menu without making any changes press the Cancel soft key. 5. Press Back / Exit to exit the menus. 9600 Series User Guide Page 114 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 115: Ringer Volume

    This function can be assigned to a feature button configured with the Internal Auto Answer action. The button lamp will indicate when 'internal auto answer' is on. 9600 Series User Guide Page 115 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 116: Display Controls

    Return to the normal call display after a period of inactivity in a menu. Quick Touch Lines · On 9621 and 9641 phones you can display a fixed set of buttons at the bottom of the home screen. 9600 Series User Guide Page 116 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 117: Display Brightness

    Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 9600 Series User Guide Page 117 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 118: Home Screen Display

    5. Press Change to change the setting between On or Off. 6. When completed, press the Save soft key. 7. Press Back / Exit to exit the menus. 9600 Series User Guide Page 118 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 119: Display Language

    Do not use the inactivity timer. · 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Save soft key. 9600 Series User Guide Page 119 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 120: Quick Touch Lines

    Note that the label is only shown while editing the label and after you exit the administration menu. 7. When completed press Back. 9600 Series User Guide Page 120 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 121: Volume And Sound

    1. With the phone idle or ringing, press the key. – 2. Use the plus and minus keys to adjust the volume. 3. The display returns to normal after a few seconds. 9600 Series User Guide Page 121 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 122: Handset Volume

    5. Press Change to change the setting between Headset and Speaker. 6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9600 Series User Guide Page 122 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 123: Backup/Restore

    Manual Restore. Press Restore. This option is only available if your system administrator has configured backup/restore operation. · 9600 Series User Guide Page 123 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 124: Debug Mode

    The settings configured for sound and sound devices. · IP Parameters The IP settings with which the phone has been configured by the installer or by a DHCP server. 9600 Series User Guide Page 124 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 125 · Miscellaneous Details of the phone and the firmware that it currently has loaded. 4. To return to the parent menu, press the Back soft key. 9600 Series User Guide Page 125 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 127: Status Menu

    Chapter 19. Status Menu 9600 Series User Guide Page 127 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 128: Do Not Disturb

    · To change the destination of the setting, press the Details soft key. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 128 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 129: Follow Me Here

    · Press Save to save any changes. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 129 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 130: Forward On No Answer

    Fwd To Here. The system administrator is able to configure whether you can access the Forward and Follow Me menu and · status options. 9600 Series User Guide Page 130 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 131: Group Membership

    2. If necessary use the up and down arrow keys to highlight Mobile Twinning. · To clear the setting, press the Off soft key. 9600 Series User Guide Page 131 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 132: Parked Calls

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9600 Series User Guide Page 132 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 133: Short Codes

    Chapter 20. Short Codes 9600 Series User Guide Page 133 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 134 · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9600 Series User Guide Page 134 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 135 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 9600 Series User Guide Page 135 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 137: System Administration

    Chapter 21. System Administration 9600 Series User Guide Page 137 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 138: Checking The System Information

    8. When a complete valid date has been entered, the display will confirm that by showing the full date and the Set soft key option. 9. To set the date as the new date to be used by the telephone system press Set. 9600 Series User Guide Page 138 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 139: Checking The Time Server Status

    If the phone system is configured for daylight savings then the current amount of daylight savings being applied to the local time is also shown. 9600 Series User Guide Page 139 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 140: Setting The Time

    8. When a valid offset has been entered, the Set soft key is displayed. 9. To apply the offset to the current telephone system time press the Set soft key. 9600 Series User Guide Page 140 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 141: Shutting Down The System

    8. If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 9600 Series User Guide Page 141 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 142: Managing Memory Cards

    This option is available when an Active card is present. It allows the card to be made inactive. · Start Up This option is available when an Inactive card is present. It allows the card to be made active again. 9600 Series User Guide Page 142 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 143: Reporting System Alarms

    There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 9600 Series User Guide Page 143 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 145: Menus

    Chapter 22. Menus 9600 Series User Guide Page 145 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 146: Features Menu

    · The Park menu and status options are only accessible while you are talking to a caller or already have parked calls. · The Account Code menu is only accessible if the system has been configured with accounts codes. 9600 Series User Guide Page 146 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 147 · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Administration option is only shown if you have been configured as a 'System Phone' user. 9600 Series User Guide Page 147 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 148: Status Menu

    22.2 Status Menu This menu is accessed by pressing the Status soft key when displayed. Note that only features administered to the user's set will be displayed. 9600 Series User Guide Page 148 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 149: A Menu

    Do not use this menu unless advised by your system administrator. They will tell you the settings to use if your phone is connected via a VPN connection. 9600 Series User Guide Page 149 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 151: Glossary

    Chapter 23. Glossary 9600 Series User Guide Page 151 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 152: Abbreviated Ring

    · These are numbers for callers who can call you even when you are set to 'do not disturb.' This only applies for calls to you. It does not apply for calls to a hunt group of which you are a member. 9600 Series User Guide Page 152 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 153: Follow Me

    · D = Diverting (Forwarding) Calls A D is shown after your extension name on the phone's idle display when you have 'forward unconditional' enabled. 9600 Series User Guide Page 153 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 154: Group

    If you have been configured as a mobile twinning user, you can switch the use of mobile twinning on or off through the phone's menus and can also change the number to which you are twinned. 9600 Series User Guide Page 154 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 155: Park Call

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning mobile twinning 9600 Series User Guide Page 155 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)

  • Page 157: Index

    Follow me here Add call Clear 84, 129 Caller details 46, 47 Edit 84, 129 Drop caller 46, 47 End automatically 40, 42, 46, 47 9600 Series User Guide Page 157 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 158 Internal Calls Login 77 Ringback Ring Time 64 Make call Ringback 112 from Call Log 26, 63 Ringer from Contacts 26, 58 Volume 115, 121 9600 Series User Guide Page 158 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 159 Voicemail Failure 132, 143 Voicemail Full 132, 143 Volume Handset Headset 50, 122 Ringer 115, 121 Speaker 51, 122 Waiting Call 119 Withhold Number 27, 111 9600 Series User Guide Page 159 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 161 9600 Series User Guide Page 161 B5800 Branch Gateway Issue 05d (Wednesday, March 07, 2012)
  • Page 162 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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