3/12/24, 9:54 AM
Schwinn 411: I'm having issues connecting my heart rate monitor
Follow this troubleshooting guide to help resolve issues involving the heart rate chest strap on the Schwinn 411 Elliptical.
Troubleshooting for the heart rate sensors on your elliptical can be found
contact plates working?
Some common complaints may include:
Heart rate chest strap will not connect
Heart rate does not register on machine
Follow these steps to troubleshoot the issue
1.
Ensure the chest strap is "POLAR" compatible and uncoded. Place the heart rate chest strap against bare skin, just
below the chest muscles, and buckle it [12848.A].
2.
Make sure the heart rate strap transmitter operates in the 4.5 - 5.5 kHz
3.
Ensure the strap is facing up and the contact areas are damp. If the strap is dirty, remove it and clean it with mild soap
and water. Thoroughly dry once clean. Do not submerge the strap in water [12848.C].
4.
Move your elliptical away from any sources of potential electromagnetic interference, such as TV, computers,
microwave, cordless or cell phones, etc. [12848.D].
5.
If the issue
persists, order a Heart Rate Chest Strap
6.
If the issue persists after replacing the heart rate chest strap,
Need to order replacement parts?
1 Customer Care Contact Information
Please contact Customer Care at
Some replacement parts may also be available for purchase
A list of part numbers referenced within this guide can be located at the bottom of this page.
Customer Care - Hours of Operation:
Monday - Friday 6:00am - 5:00pm PST
The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility
requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your
options.
Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
2 Parts Reference Table
Part Description
about:blank
Schwinn 411: I'm having issues connecting my heart rate monitor
(see Heart Rate Monitor Compatibility by
1-800-605-3369
for additional help or to order replacement parts.
here: Schwinn 411: Why aren't the heart rate
range [12848.B]
order a
Console [12848.F].
online
here.
Part SKU
ID: 12848.1
Model) [12848.E].
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