HP ProDesk 2 Tower G1a E Desktop AI PC Manuals

Manuals and User Guides for HP ProDesk 2 Tower G1a E Desktop AI PC. We have 1 HP ProDesk 2 Tower G1a E Desktop AI PC manual available for free PDF download: Maintenance And Service Manual

HP ProDesk 2 Tower G1a E Desktop AI PC Maintenance And Service Manual (125 pages)

Brand: HP | Category: Desktop | Size: 7 MB

Table of Contents
3
Computer Features
8
Front Panel Components
8
Rear Panel Components
9
Illustrated Parts Catalog
11
Computer Major Components
11
Miscellaneous Parts
13
Routine Care, Drive Guidelines, and Disassembly Preparation
16
Electrostatic Discharge Information
16
Generating Static Electricity
16
Preventing Electrostatic Damage to Equipment
17
Personal Grounding Methods and Equipment
17
Grounding the Work Area
18
Recommended Materials and Equipment
18
Operating Guidelines
19
Routine Care
19
General Cleaning Safety Precautions
19
Removing Dirt and Debris from Your Computer
20
Cleaning Your Computer with a Disinfectant
20
Cleaning the Computer Case
21
Cleaning the Keyboard
21
Cleaning the Monitor
22
Cleaning the Mouse
22
Service Considerations
22
Tools and Software Requirements
22
Screws
23
Cables and Connectors
23
Hard Drives
23
Lithium Coin Cell Battery
23
SATA Hard Drives
24
Cable Management
24
Removal and Replacement Procedures
26
Preparation for Disassembly
26
Access Panel
26
Optical Drive
27
Front Bezel
28
Fan Duct (UMA Models Only)
29
Solid-State Drive
30
WLAN Module
31
Hard Drive
33
Battery
35
Graphics Card
37
Memory Modules (Dimms)
38
Rear Fan
40
Heat Sink with Fan
42
Processor
45
Rear USB Port Assembly
46
Power Supply
47
Optical Drive Cage
48
System Board
49
System Board Major Components
52
Wireless Antennas and Cables
52
Troubleshooting Without Diagnostics
55
Before You Call for Technical Support
55
Helpful Hints
56
Solving General Problems
56
Cannot Access the Computer Setup (F10) Utility When Booting the Computer
57
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed
57
Computer will Not Respond to Keyboard or Mouse
57
Computer Date and Time Display Is Incorrect
57
There Is no Sound or Sound Volume Is too Low
57
Cannot Remove Computer Cover or Access Panel
58
Poor Performance
58
Computer Turned off with Four Red Blinks and Two White Blinks
59
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking
59
Solving Power Problems
60
Power Supply Shuts down Intermittently
60
Two Red Blinks then Two Beeps
60
Four Red Blinks then Four Beeps
61
Solving Hard Drive Problems
61
Hard Drive Error Occurs
61
Disk Drive Transaction Problem
61
Drive Not Found (Identified)
62
Nonsystem Disk/Ntldr Missing Message
62
Computer will Not Boot from Hard Drive
62
Computer Seems to be Locked up
63
Solving Audio Problems
63
Sound Cuts in and out
63
Sound Does Not Come out of the Speaker or Headphones
63
Computer Appears to be Locked up While Recording Audio
64
Line-In Jack Is Not Functioning Properly
64
Solving Printer Problems
64
Printer will Not Print
64
Printer will Not Turn on
65
Printer Prints Garbled Information
65
Printer will Not Print
65
Solving Keyboard and Mouse Problems
65
Keyboard Commands and Typing Are Not Recognized by the Computer
65
Mouse Does Not Respond to Movement or Is too Slow
66
Solving Hardware Installation Problems
66
A New Device Is Not Recognized as Part of the System
66
Computer will Not Start
67
Three Red Blinks then Two White Blinks
67
Solving Network Problems
68
Network Driver Does Not Detect Network Controller
68
Network Status Link Light Never Blinks
68
Diagnostics Reports a Failure
68
Diagnostics Passes, but the Computer Does Not Communicate with the Network
69
Network Controller Stopped Working When an Expansion Board was Added to the Computer
69
Network Controller Stops Working Without Apparent Cause
69
Cannot Connect to Network Server When Attempting Remote System Installation
69
System Setup Utility Reports Unprogrammed EEPROM
70
Solving Memory Problems
70
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules
70
Out of Memory Error
70
Memory Count During POST Is Wrong
70
Insufficient Memory Error During Operation
71
Five Red Blinks then Five Beeps
71
Solving USB Flash Drive Problems
71
USB Flash Drive Is Not Seen as a Drive Letter in Windows
71
USB Flash Drive Not Found (Identified)
71
System will Not Boot from USB Flash Drive
72
The Computer Boots to DOS after Making a Bootable Flash Drive
72
Solving Internet Access Problems
72
Unable to Connect to the Internet
72
Cannot Automatically Launch Internet Programs
73
Solving Software Problems
73
Computer will Not Start up and the HP Logo Does Not Appear
73
Illegal Operation Has Occurred" Error Message Is Displayed
73
Computer Setup (F10) Utility
74
Using Computer Setup (F10) Utilities
74
Computer Setup Main
75
Computer Setup Security
79
Computer Setup Advanced
85
POST Error Messages
95
POST Numeric Codes and Text Messages
95
Interpreting POST Diagnostic Front Panel Lights and Audible Codes
101
Password Security and Resetting CMOS
104
Changing a Setup or Power-On Password
104
Deleting a Setup or Power-On Password
104
Backing Up, Restoring, and Recovering
106
Backing up Information and Creating Recovery Media
106
Using Windows Tools for Backing up
106
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
106
Restoring and Recovering Your System
106
Creating a System Restore
107
Restoring and Recovery Methods
107
Recovering Using HP Recovery Media
107
Changing the Computer Boot Order
108
Using HP Sure Recover (Select Products Only)
108
Using HP PC Hardware Diagnostics
109
Using HP PC Hardware Diagnostics Windows (Select Products Only)
109
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
109
Accessing HP PC Hardware Diagnostics Windows
109
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
109
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
110
Downloading HP PC Hardware Diagnostics Windows
110
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
110
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
110
Downloading HP Hardware Diagnostics Windows by Product Name or Number
110
Only)
110
Installing HP PC Hardware Diagnostics Windows
111
Using HP PC Hardware Diagnostics UEFI
111
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
111
Starting HP PC Hardware Diagnostics UEFI
111
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
112
Only)
113
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
113
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
113
Downloading Remote HP PC Hardware Diagnostics UEFI
113
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
113
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
113
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
114
Statement of Memory Volatility
115
Current BIOS Steps
115
Nonvolatile Memory Usage
117
Questions and Answers
118
Using HP Sure Start (Select Products Only)
119
Power Cord Set Requirements
120
General Requirements
120
Japanese Power Cord Requirements
120
Country-Specific Requirements
120
Specifications
122
Index
123

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HP ProDesk 2 Tower G1a E Desktop AI PC Maintenance And Service Manual (125 pages)

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