Dell PowerEdge Cluster SE500W Installation And Troubleshooting Manual page 90

Table A-1. General Cluster Troubleshooting (continued)
Problem
Attempts to connect to a
cluster using Cluster
Administrator fail.
Using Microsoft
®
Windows NT 4.0 to remotely
administer a Windows 2000
Advanced Server or Windows
Server™ 2003 cluster generates
error messages.
MSCS does not show any
available shared disks
during installation.
90
Troubleshooting
Probable Cause
The Cluster Service has not
been started.
A cluster has not been
formed on the system.
The system has just been
booted and services are
still starting.
The cluster network name is
not responding on the
network because the Internet
Connection Firewall is
enabled on one or more
nodes.
Normal. Some resources in
Windows 2000, Advanced
Server and Windows Server
2003 are not supported in
Windows NT 4.0.
The PERC RAID adapter
drivers are not installed in
the operating system.
Disks are configured as
dynamic disks.
Corrective Action
Verify that the Cluster Service is running
and that a cluster has been formed. Use
the Event Viewer and look for the
following events logged by the Cluster
Service:
Microsoft Cluster Service
successfully formed a cluster
on this node.
or
Microsoft Cluster Service
successfully joined
the cluster.
If these events do not appear in Event
Viewer, see the Microsoft Cluster Service
Administrator's Guide for instructions on
setting up the cluster on your system and
starting the Cluster Service.
Configure the Internet Connection
Firewall to allow communications that are
required by the cluster service and the
clustered applications or services. For
more information see KB883398 at
support.microsoft.com.
Dell strongly recommends that you use
Windows 2000 Professional, Windows
2000 Server, or Windows 2000 Advanced
Server for remote administration of a
cluster running Windows 2000 Advanced
Server. Similarly, you should use Windows
XP Professional or Windows Server 2003
for remote administration of a cluster
running Windows Server 2003.
Install the drivers. See the PERC RAID
adapter documentation for
more information.
Change disks to "basic" before cluster
installation. See "Maintaining Your
Cluster" for more information on
configuring dynamic disks as basic disks.