Compaq 1600R - ProLiant - 128 MB RAM Maintenance And Service Manual
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Compaq 1600R - ProLiant - 128 MB RAM Maintenance And Service Manual

Compaq 1600R - ProLiant - 128 MB RAM Maintenance And Service Manual

Compaq proliant 1600 and proliant 1200 servers maintenance and service guide
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ProLiant 1600 and
ProLiant 1200 Servers
Maintenance and Service Guide
First Edition (October 1997)
Document Part Number 149036-001
Spares Part Number 298015-001
Compaq Computer Corporation

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Summary of Contents for Compaq 1600R - ProLiant - 128 MB RAM

  • Page 1 ........ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide First Edition (October 1997) Document Part Number 149036-001 Spares Part Number 298015-001 Compaq Computer Corporation...
  • Page 2 MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. 1997 Compaq Computer Corporation.

  • Page 3: Table Of Contents

    Left Side Access Panel....................2-7 Top Cover ........................2-8 Right Side Access Panel....................2-9 Mass Storage ......................2-10 Hot-Plug Drive Cage..................2-11 CD-ROM Drive....................2-12 Diskette Drive ....................2-13 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 4 Tape Drive Test Error Codes ................3-25 Advanced VGA Board Test Error Codes............3-26 Compaq Network Interface Cards Test Error Codes ......... 3-27 SCSI Fixed Disk Drive Test Error Codes ............3-28 SCSI/IDE CD-ROM Drive Test Error Codes ............ 3-28...
  • Page 5 Components ......................4-4 Rear Connectors and LEDs.................. 4-5 SW1 - Bus/Core Ratio Settings................4-6 System I/O Board......................4-7 Components ......................4-7 Rear Connectors....................4-8 SW1 - System Maintenance Switch ..............4-9 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 6 Chapter 5 Physical and Operating Specifications System Unit ......................... 5-2 Power Supply ......................5-3 Compaq ProLiant 1600 ..................5-3 Compaq ProLiant 1200 ..................5-4 Dual Inline Memory Modules (DIMMs) ..............5-4 1.44-MB Diskette Drive....................5-5 16X CD-ROM Drive ....................5-6...

  • Page 7: About This Guide

    Contains Compaq ProLiant 1600 and ProLiant 1200 Servers exploded views and spares parts list. Chapter 2 - Removal and Replacement Procedures Contains steps for removing and replacing Compaq ProLiant 1600 and ProLiant 1200 Servers spare parts. Chapter 3 - Diagnostic Tools Describes software and firmware diagnostic tools available for all Compaq server products.

  • Page 8: Symbols

    IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. Technician Notes Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 9 12 inches (30.5 cm) of clearance at the front and back of the computer. IMPORTANT: Any indication of repair at the component level or modification of a printed wiring board may void any warranty. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 10: Where To Go For Help

    FTP.COMPAQ.COM. Enter "anonymous" for the user name at the log-in prompt and enter your full Internet electronic mail address for the password. You can access the Compaq World Wide Web site through the Uniform Resource Locator (URL): http://www.compaq.com.

  • Page 11: Compaq Cds

    Insight Manager Utility software Online Help for the Insight Manager Utility Compaq Web Site The latest product updates and Compaq information are available on the Internet at the Compaq World Wide Web site. Access the site through the following address: http://www.compaq.com...

  • Page 12: Other Information Sources

    In addition to this guide, the following information sources are available: User Documentation Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 13: Illustrated Parts Catalog

    ..Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spares parts list for the Compaq ProLiant 1600 and ProLiant 1200 Servers. See Table 1-1 for the names of referenced spare parts.

  • Page 14: System Components Exploded View

    ........Illustrated Parts Catalog Figure 1-1. Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server Mechanical Parts System Components Exploded View 1600...
  • Page 15 ........Figure 1-2. Exploded View of the Compaq ProLiant 1600 and ProLiant 1200 Server System Components...

  • Page 16: Spares Parts List

    ........Illustrated Parts Catalog Spares Parts List Table 1-1 Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Item Description Spares Part # CHASSIS...
  • Page 17 ........Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Continued...
  • Page 18 ........Illustrated Parts Catalog Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Continued Item...

  • Page 19: Removal And Replacement Procedures

    ProLiant 1600 and ProLiant 1200 Servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly. To service Compaq ProLiant 1600 and ProLiant 1200 Servers, you might need the following: Torx T-15 screwdriver...

  • Page 20: Symbols In Equipment

    ........Removal and Replacement Procedures Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence...
  • Page 21 CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. See the section titled “ Electrostatic Discharge Information” in this chapter, for more information. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 22: Rack Warnings

    CAUTION: The Compaq ProLiant Server must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed.

  • Page 23: Server Warnings And Precautions

    CAUTION: The ProLiant 1600 and ProLiant 1200 Servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 24: Front Bezel

    ........Removal and Replacement Procedures Front Bezel To remove the front bezel: 1.

  • Page 25: Feet

    5. Pivot each foot down , and pull it off the base of the chassis . Figure 2-2. Removing the Feet From the Chassis Reverse steps 1 through 5 to replace the feet. Make sure each foot snaps securely in its holders. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 26: Left Side Access Panel

    ........Removal and Replacement Procedures Left Side Access Panel Remove the top cover to service the hot-plug drive cage, CD-ROM drive, power supply, and backplane board.

  • Page 27: Top Cover

    4. Slide the top cover back and out . 5. Lift the top cover from the chassis. Figure 2-4. Removing the Top Cover Reverse steps 1 through 5 to replace the top cover. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 28: Right Side Access Panel

    ........2-10 Removal and Replacement Procedures Right Side Access Panel Remove the right side access panel to convert from tower to rack or to replace a damaged...

  • Page 29: Mass Storage

    2-11 Mass Storage Compaq ProLiant 1600 and ProLiant 1200 Servers ship standard with a hot-plug drive cage containing three 1.6-inch hot-plug drive bays. Four removable media bays contain one third-height diskette drive and one half-height IDE CD-ROM drive. Two bays can contain a second CD-ROM, tape drives, hard drives, or any SCSI device.

  • Page 30: Hot-Plug Drive Cage

    ........2-12 Removal and Replacement Procedures Hot-Plug Drive Cage To remove the hot-plug drive cage:...

  • Page 31: Cd-Rom Drive

    6. Slide the CD-ROM drive out the front of the chassis. 7. Disconnect the power cable. Figure 2-8. Removing the CD-ROM Drive Reverse steps 1 through 7 to replace the CD-ROM drive. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 32: Diskette Drive

    ........2-14 Removal and Replacement Procedures Diskette Drive To remove the diskette drive:...

  • Page 33: Cable Diagrams

    ........2-15 Cable Diagrams Figure 2-10. IDE CD-ROM Drive Cable Diagram Figure 2-11. Diskette Drive Cable Diagram Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 34 ........2-16 Removal and Replacement Procedures Figure 2-12.

  • Page 35: System I/O Board Cage

    Figure 2-14. Removing the System I/O Board Cage Reverse steps 1 through 7 to replace the system I/O board cage. Install any boards removed in step 4 onto the replacement system I/O board cage. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 36: I/O Fan

    ........2-18 Removal and Replacement Procedures I/O Fan To remove the I/O fan:...

  • Page 37: Power Switch

    4. Remove the single T-15 screw . 5. Slide the power switch housing back and lift it out of the chassis . Figure 2-16. Removing the Power Switch Housing Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 38 ........2-20 Removal and Replacement Procedures 6.

  • Page 39: Processor Cage Assembly

    3. Remove the two security screws (if installed). 4. Push down on the processor cage ejector lever , and pull out . Figure 2-18. Pulling Out the Processor Cage Lever Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 40 ........2-22 Removal and Replacement Procedures 5.

  • Page 41: Pentium Ii Adapter Board

    ..2-23 Pentium II Adapter Board The Pentium II adapter board ships standard in Compaq ProLiant 1600 only. To remove the Pentium II adapter board: IMPORTANT: If a single processor is installed, a terminator board must be installed (Compaq ProLiant 1600 only).

  • Page 42: Terminator Board

    IMPORTANT: If a single processor is installed, a terminator board must be installed (Compaq ProLiant 1600 only). To remove the terminator board from the Compaq ProLiant 1600: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door.

  • Page 43: Processors

    5. Slide the processor from the Pentium II adapter board . Figure 2-22. Removing the Processor from the Compaq ProLiant 1600 Server Reverse steps 1 through 5 to replace the Compaq ProLiant 1600 processor. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 44 3. Push in the latches on each side of the processor until you hear two clicks . This locks the tabs in the open position. 4. Lift the processor from the processor board . Figure 2-23. Removing the Processor from the Compaq ProLiant 1200 Server Reverse steps 1 through 4 to replace the Compaq ProLiant 1200 processor.

  • Page 45: Processor Power Module

    Figure 2-24. Removing the Processor Power Module from the Compaq ProLiant 1600 Server Reverse steps 1 through 5 to replace a processor power module in the Compaq ProLiant 1600 Server. The clips on the processor power module will snap into a locked position automatically when the processor power module is pushed into the slot.
  • Page 46 Figure 2-25. Removing the Processor Power Module from the Compaq ProLiant 1200 Server Reverse steps 1 through 5 to replace a processor power module in the Compaq ProLiant 1200 Server. The clips on the processor power module will snap into a locked position...

  • Page 47: Memory Expansion Board

    4. Lift up the memory expansion board to unplug it from the processor board slot . Figure 2-26. Removing the Memory Expansion Board Reverse steps 1 through 4 to replace the memory expansion board. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 48: Memory

    Removal and Replacement Procedures Memory Compaq ProLiant 1600 Servers ship standard with 64 megabytes of memory (two 32-MB DIMMs) installed on the processor board. Memory is expandable to 512 megabytes. Compaq ProLiant 1200 Servers ship standard with 32 megabytes of memory (two 16-MB DIMMs) installed on the memory board.
  • Page 49 3. Locate the appropriate DIMM socket on the processor board or the memory expansion board. If necessary, remove the memory expansion board and place it on a non-conductive work surface. See page 2-29. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 50 ........2-32 Removal and Replacement Procedures 4.

  • Page 51: Compaq Proliant 1600

    ........2-33 The following tables show possible memory upgrade configurations for Compaq ProLiant 1600 and 1200 Servers. Table 2-2...

  • Page 52: Power Supply

    2. Remove the left side access panel. See page 2-8. 3. Remove the processor cage. See page 2-21. 4. (Compaq ProLiant 1600 only) Slide the hot-plug drive cage out slightly . 5. (Compaq ProLiant 1600 only) Remove the processor baffle by detaching the velcro holding it to the power supply.

  • Page 53: Backplane Board

    ..2-35 Backplane Board The Compaq ProLiant 1600 backplane board has two SCSI connectors. The Compaq ProLiant 1200 backplane board has one SCSI connector To remove the backplane board: 1. Perform the preparation procedures. See page 2-2.

  • Page 54: External Replacement Battery

    ........2-36 Removal and Replacement Procedures External Replacement Battery CAUTION: Do not remove the lithium battery from the...

  • Page 55: Diagnostic Tools

    ........Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for Compaq server products. The sections in this chapter are: Utility Access Power-On Self-Test (POST)

  • Page 56: Utility Access

    ........3-2 Diagnostic Tools Utility Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including: System Configuration Utility Array Configuration Utility...
  • Page 57 To run these utilities directly from the Compaq SmartStart and Support Software CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select the utility you wish to run and select Next. To execute the System Configuration Utility, select Run System Configuration Utility.

  • Page 58: Power-On Self-Test (Post)

    ..3-4 Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:...
  • Page 59 ..104-ASR-2 None System board failure. Run Diagnostics. Timer Failure Replace failed assembly as indicated. 162-System Configuration Run the System Options Not incorrect. Configuration Utility and correct. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 60 ........3-6 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 61 Run the System Revision that has a different Configuration Utility and Mismatch revision date. correct. 180-Log None Reinitialized 201-Memory None RAM failure. Run Diagnostics. Error Replace failed assembly as indicated. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 62 ........3-8 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 63 301-Keyboard None Keyboard failure. Turn off the computer, Error then reconnect the keyboard. 301-Keyboard None Keyboard failure. Replace the keyboard. Error or Test Fixture Installed Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 64 ........3-10 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 65 CMOS 703-CMOS Coprocessor or 1. Run the System reports a configuration error. Configuration Utility coprocessor and correct. that has not 2. Replace the been coprocessor. detected Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 66 ........3-12 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 67 System halted. connector has SCSI termination attached. 2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 68 ........3-14 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 69 0 does not Configuration Utility and support Block correct. Mode 1761-Fixed Disk None Fixed disk drive error. Run the System 1 does not Configuration Utility and support Block correct. Mode Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 70 ........3-16 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 71 ........3-17 Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 72 ........3-18 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 73 Array Accelerator to drives. 1776-Drive None External and internal Reconfigure drives. Array - SCSI SCSI drives are both Port configured to Port 1. Termination Error Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 74 ........3-20 Diagnostic Tools POST Error Messages Continued Audible...
  • Page 75 Press F2 to use the array will remain drives as configured disabled. and lose all the data Select "F2" to reset on them. configuration - all data will be lost. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 76 ........3-22 Diagnostic Tools *NOTE: The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on the data cable.
  • Page 77 Configuration Utility and Error Diagnostics and correct. 1791-Disk 1 None Hard drive error or Run the System Error wrong drive type. Configuration Utility and Diagnostics and correct. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 78 ........3-24 Diagnostic Tools 1792-Drive None This indicates that...
  • Page 79 The data stored in the Array Accelerator. this drive array. Array Accelerator Array does not correspond Accelerator is to this drive array. temporarily disabled. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 80 1. Check that the Array Array - Array defective or has Accelerator is Accelerator been removed. properly seated. 2. Run the System Responding. Configuration Utility Array to reconfigure the Accelerator is Compaq IDA-2 temporarily without the Array disabled. Accelerator. Continued...
  • Page 81 Beeps only: 2 2L, 2S Power is cycled. Check fans. Long + 2 Short Temperature too hot. Processor fan not installed or spinning. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 82 ........3-28 Diagnostic Tools (Run System None A configuration error...

  • Page 83: Diagnostics Software

    ..3-29 Diagnostics Software The error messages and codes listed in Table 3-2 include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options. When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.

  • Page 84: Primary Processor Test Error Codes

    ........3-30 Diagnostic Tools 5.
  • Page 85 1. Verify the speaker connection and retest. 2. Replace the speaker and retest. 3. Replace the system board and retest. 116-xx Cache test failed. Replace the system board and retest. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 86: Memory Test Error Codes

    ........3-32 Diagnostic Tools Primary Processor Test Error Codes Continued Error Code...
  • Page 87 2. Replace the processor board and retest. 3. Replace the memory expansion board and retest. 207-xx Invalid memory configuration-check Replace DIMMs. DIMM installation. DIMMs installed have 8K refresh. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 88: Keyboard Test Error Codes

    ........3-34 Diagnostic Tools Memory Test Error Codes Continued Error Code...

  • Page 89: Parallel Printer Test Error Codes

    The 500 series of Diagnostic error codes identifies failures with video or system board functions. Corrective action may require replacement of the video board or the system board assembly. Table 3-6 Video Display Unit Test Error Codes Error Code Description Recommended Action Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 90 ........3-36 Diagnostic Tools 501-xx Video controller test failed.

  • Page 91: Diskette Drive Test Error Codes

    Corrective action may require replacement of a monochrome video board or the system board assembly. Table 3-8 Monochrome Video Board Test Error Codes Error Code Description Recommended Action Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 92 ........3-38 Diagnostic Tools 802-xx Video memory test failed.

  • Page 93: Serial Test Error Codes

    1206-xx Dial multi-frequency tone test failed. setup procedures and retest. 1210-xx Modem direct connect test failed. 2. Check the modem line and retest. 3. Replace the modem and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 94: Fixed Disk Drive Test Error Codes

    ........3-40 Diagnostic Tools Fixed Disk Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures with fixed disk drives, fixed disk drive controller boards, fixed disk drive cabling, and system board functions.

  • Page 95: Tape Drive Test Error Codes

    (if applicable). 4. Replace the tape adapter board (if applicable) and retest. 5. Replace the tape drive and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 96: Advanced Vga Board Test Error Codes

    ........3-42 Diagnostic Tools Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with the video board, monitor, or system board assembly.
  • Page 97 640 x 480 graphics test failure. 320 x 200 graphics (256-color mode) test failed. Advanced VGA Controller test failed. 132-column Advanced VGA test failed. Advanced VGA 256-Color test failed. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 98 ........3-44 Diagnostic Tools 2458-xx Advanced VGA Bit BLT Test The following steps apply to error...

  • Page 99: Compaq Network Interface Cards Test Error Codes

    4. Check the media speed failed. (4/16 ) and type Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings. 5. Check the MAU, cabling, or other network components. 6. Replace the controller. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 100: Scsi Fixed Disk Drive Test Error Codes

    ........3-46 Diagnostic Tools SCSI Fixed Disk Drive Test Error Codes The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives, SCSI fixed disk drive controller boards, SCSI fixed disk drive cabling, and system board...
  • Page 101 3. Check the switch settings on the adapter board (if applicable). 4. Replace the SCSI controller (if applicable) and retest. 5. Replace the CD-ROM drive and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 102: Scsi Tape Drive Test Error Codes

    ........3-48 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or system board assembly.
  • Page 103 Manager/R board and retest. 7000-13 Processor (Watch Dog Timer) 7000-14 Processor (8570 RAM) 7000-15 Processor (8570 RTC) 7000-21 Memory 7000-22 Memory Write/Read 7000-23 Memory Address 7000-24 Memory Refresh Alert Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 104: Pointing Device Interface Test Error Codes

    ........3-50 Diagnostic Tools Server Manager/R Board Test Error Codes Continued Error Code...
  • Page 105 Pointing Device Interface test The following steps apply for the failed. 8601-xx error codes: 1. Replace with a working pointing device and retest. 2. Replace the system board and retest. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 106: Drive Array Advanced Diagnostics (Daad)

    Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. Your system generates only codes applicable to your configuration and options.
  • Page 107 DOS prompt: DAAD filename where filename is the name of the file or report. Table 3-20 lists DAAD diagnostic messages in alphabetical order. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 108 ........3-54 Diagnostic Tools Table 3-20 DAAD Diagnostic Messages Message...
  • Page 109 Accelerator status: A status returned from the Obtain the latest version of Unrecognized array accelerator board that DAAD. status DAAD does not recognize. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 110 ........3-56 Diagnostic Tools DAAD Diagnostic Messages Continued Message...
  • Page 111 RAM contains a System Configuration Utility configuration signature that is to configure the controller zero. Old versions of the System and nonvolatile RAM. Configuration Utility could cause this. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 112 ........3-58 Diagnostic Tools DAAD Diagnostic Messages Continued Message...
  • Page 113 Error 104) version 1.14. Controller The controller returned an Replace the controller. reported POST error from its internal Power-On error. Self Tests. Error Code: x Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 114 ........3-60 Diagnostic Tools DAAD Diagnostic Messages Continued Message...
  • Page 115 Remove drive X was originally configured. and place it in drive position Y. Rearrange the drives according to the DAAD instructions. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 116 (bay) X this drive. replaced. FYI: Drive (bay) X is The installed drive was not If problems exist with this non-Compaq supplied by Compaq. drive, replace it with a supplied Compaq drive. Identify controller The identify controller data Check the identify...
  • Page 117 75% hours). If the batteries have of the battery packs being at not recharged after 36 the sufficient voltage level. hours, replace the array accelerator board. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 118 ........3-64 Diagnostic Tools DAAD Diagnostic Messages Continued Message...
  • Page 119 = drive has failed and has now Normal operations can RECOVERING been replaced. The replaced occur. drive is rebuilding from the mirror drive or the parity data. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 120 ........3-66 Diagnostic Tools DAAD Diagnostic Messages Continued Message...
  • Page 121 This drive has been replaced. If the replacement was replacement drive This message displays if a drive intentional, allow the drive is replaced in a fault tolerant to rebuild. logical volume. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 122 Soft Firmware DAAD has determined that Run the Compaq Upgrade Upgrade required your controller is running Utility to place the latest firmware that has been soft firmware on all drives.
  • Page 123 Run the Compaq (bay) X violated for this drive. Diagnostics Utility to determine if the drive has been initialized and the threshold violation warrants drive replacement. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 124 WARNING - Drive Drive has its internal write Replace the drive with a Write Cache is cache enabled. The drive Compaq supplied drive, or enabled on X may be a third-party drive or restore the drive’s operating the drive’s operating parameters.

  • Page 125: Integrated Management Log

    Caution--indicates a non-fatal error condition. Critical--indicates a component failure. The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Multiple Ways of Viewing the Log You can view an event in the Integrated Management Log in several ways:...

  • Page 126: Compaq Survey Utility

    The Compaq Survey Utility is a serviceability tool available from Windows NT and Novell NetWare that delivers online-configuration capture and comparison to maximize server availability. It is delivered on the Compaq Management CD in the SmartStart package or is available on the Compaq web site. Refer to the Compaq Management CD for information on installing and running the Survey Utility.

  • Page 127: List Of Events

    Integrated Management Display, from within Compaq Insight Manager, or from within the Compaq Survey Utility. An example of the format of an event as displayed on the Integrated Management Display is as follows:...
  • Page 128 ........3-74 Diagnostic Tools Unrecoverable Host Bus Data Parity Error Unrecoverable Host Bus Address Parity Error EISA Bus...
  • Page 129 Abnormal Program Termination: Cause [NetWare] Automatic OS Shutdown Automatic Operating System Shutdown Initiated Due to Fan Failure Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception (Number X, Cause) Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 130: Rapid Recovery Services

    Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs.
  • Page 131 ASR-2 tries to restart the server up to 10 times. If ASR-2 cannot restart the server within 10 attempts, it places a critical error in the Critical Error Log, starts the server into Compaq Utilities, and enables remote access (if you configured remote access).
  • Page 132 ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature: To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.0 or later or an NVT (Novell Virtual Terminal) Terminal Emulator with...
  • Page 133 20 or 30 minutes, giving you time to arrive at the server if you wish to manually diagnose the problem. The Compaq Health Driver is independent of the ASR-2 timer. You should load it enabling the ASR-2 timer. This allows the driver to detect and log information about numerous hardware and software errors in the Integrated Management Log.
  • Page 134 Server Health Log or the Compaq Utilities to identify the Integrated Management Log and source of the fault boot the Compaq Utilities from the system partition on the hard drive Local Server Administrator runs Compaq Utilities from server...
  • Page 135 3-81 Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the designated administrator (if enabled), and starts Compaq Utilities from the hard drive.
  • Page 136 Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem to auto-answer, and waits for the administrator to dial in and run the Compaq Utilities.
  • Page 137 Dial-Out string. The dial-out number will be tried five times. If it fails to connect after five attempts, the modem is put in auto-answer mode. Continued Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 138 Also make sure to set Network IP address, Network IP net mask, and Network IP router address. When the system restarts to the Compaq Utilities because of an ASR reset, it loads IP network support. This enables remote access via Telnet.
  • Page 139 During the recovery process, the ASR-2 feature tries to restart the server up to 10 times. If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log, restarts the server into the Compaq Utilities, and puts the modem into auto-answer mode.

  • Page 140: Server Health Logs

    ASR-2 Security The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR-2 to restart the operating system or Compaq Utilities without user intervention.
  • Page 141 This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the Critical Error Log through the Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
  • Page 142 ........3-88 Diagnostic Tools Error Detected On The server detected an error during the Power-On Self-Test Boot Up...
  • Page 143 Accompanying data indicates if an auto-shutdown sequence has been invoked or if the battery has been nearly depleted. ASR-2 detected by An ASR-2 activity has been detected and logged by the system ROM. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 144: Revision History Table

    Level Previous Revisions Date 9/21/95 System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level The Revision History Table is stored in nonvolatile RAM and is accessed through Inspect Utility and Compaq Insight Manager.

  • Page 145: Storage Fault Recovery Tracking

    Ethernet and Token Ring network interfaces. It decreases network downtime by enabling diagnosis of actual network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 146: Remote Service Features

    ........3-92 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem or network: Table 3-25 Compaq Servers Remote Management Features...

  • Page 147: Rompaq

    ..3-93 ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or option ROMPaq utilities. To upgrade the ROM: Run the ROMPaq utility from the system partition, or Insert a ROMPaq diskette into drive A and cold boot the system.

  • Page 148: Compaq Insight Management Software Architecture

    Compaq hardware. In the unlikely event of hardware failures, Compaq Insight Manager also provides a full complement of remote maintenance and control facilities. For additional information, refer to the online Compaq Insight Manager User Guide on the Systems Reference Library CD that accompanied your server.
  • Page 149 ........3-95 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 150: Connectors, Switches, And Jumpers

    This chapter provides connector, switch, and jumper information for the Compaq ProLiant 1600 and ProLiant 1200 Servers. Compaq ProLiant 1600 Processor Board Components See Table 4-1 for the names of the Compaq ProLiant 1600 processor board components. Figure 4-1. Compaq ProLiant 1600 Processor Board Components Table 4-1 Compaq ProLiant 1600...

  • Page 151: Rear Connectors And Leds

    ..Connectors, Switches, and Jumpers Rear Connectors and LEDs See Table 4-2 for the names of the Compaq ProLiant 1600 processor board connectors and LEDs. Figure 4-2. Compaq ProLiant 1600 Processor Board External Connectors and LEDs...

  • Page 152: Sw1 - Bus/Core Ratio Settings

    ........SW1 - Bus/Core Ratio Settings The bus/core frequency ratio switch is located on the Compaq ProLiant 1600 processor board. Table 4-3...

  • Page 153: Compaq Proliant 1200 Processor Board

    ..Connectors, Switches, and Jumpers Compaq ProLiant 1200 Processor Board Components See Table 4-4 for the names of the Compaq ProLiant 1200 processor board components. Figure 4-3. Compaq ProLiant 1200 Processor Board Components Table 4-4 Compaq ProLiant 1200...

  • Page 154: Rear Connectors And Leds

    ........Rear Connectors and LEDs See Table 4-5 for the names of the Compaq ProLiant 1200 processor board connectors and LEDs. Figure 4-4. Compaq ProLiant 1200 Processor Board External Connectors and LEDs...

  • Page 155: Sw1 - Bus/Core Ratio Settings

    ........Connectors, Switches, and Jumpers SW1 - Bus/Core Ratio Settings The bus/core frequency ratio switch is located on the Compaq ProLiant 1200 processor board. Table 4-6 SW1 - Bus/Core Ratio Settings...

  • Page 156: System I/O Board

    ROM code. The components, connectors, and switch settings are the same for the Compaq ProLiant 1600 and ProLiant 1200. Components See Table 4-7 for the names of the Compaq ProLiant 1600 and ProLiant 1200 system I/O board components. Figure 4-5. System I/O Board Components...

  • Page 157: Rear Connectors

    ........Connectors, Switches, and Jumpers Rear Connectors See Table 4-8 for the names of the Compaq ProLiant 1600 and ProLiant 1200 expansion system board connectors. Figure 4-6. Expansion System Board Connectors Table 4-8...

  • Page 158: Sw1 - System Maintenance Switch

    ..SW1 - System Maintenance Switch The following table defines the function for each SW1 switch setting on the Compaq ProLiant 1600 and ProLiant 1200 system I/O board. The default positions are indicated below. See Figure 4-5 and Table 4-7 for the location of the switch.

  • Page 159: Physical And Operating Specifications

    ........Chapter 5 Physical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 1600 and ProLiant 1200 Servers. System Unit Power Supply Dual Inline Memory Modules...

  • Page 160: System Unit

    ........Physical and Operating Specifications System Unit Table 5-1 Compaq ProLiant 1600 and ProLiant 1200 System Unit Specifications U.S. International Dimensions Height 18.63 in...

  • Page 161: Power Supply

    -40 F - 185 F -40 - 85 C Dielectric Voltage Withstand Input to Output 2150 VDC Input to Ground Common and Differential +/- 2kV Mode (superimposed on AC line) Differential Mode Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 162: Compaq Proliant 1200

    ........Physical and Operating Specifications Compaq ProLiant 1200 Table 5-3 Compaq ProLiant 1200 Power Supply Specifications U.S. International Input Specifications Nominal Line Voltage...

  • Page 163: 1.44-Mb Diskette Drive

    Sectors/Track (high/low) 18/9 Tracks/Side (high/low) 80/80 Access Times: Track-to-Track (high/low) 3 ms/6 ms Average (high/low) 169/94 ms Settling Time 15 ms Latency Average 100 ms Cylinders (high/low) 80/80 Read/Write Heads Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...

  • Page 164: Cd-Rom Drive

    ........Physical and Operating Specifications 16X CD-ROM Drive drive Table 5-6 16X CD-ROM Drive Specifications...

  • Page 165: Index

    3-22 removing and replacing 2-23 Drive Array Advanced Diagnostics (DAAD) spares part number 1-3 diagnostic messages 3-33 Bus/Core ratio settings starting 3-32 ProLiant 1200 4-6 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 166 ........Index Drive cage Integrated Management Log 3-42 cable folding and routing diagrams 2-15 duplexed, spares part number 1-4...
  • Page 167 4-9 ProLiant 1200 2-25 System unit, specifications 5-2 ProLiant 1600 2-24 with heatsink, spares part number 1-3 Terminator board removing and replacing 2-23 Rack spares part number 1-3 Compaq ProLiant 1600 and ProLiant 1200 Servers Maintenance and Service Guide...
  • Page 168 ........Index Top cover removing and replacing 2-8 Video monochrome board, test error spares part number 1-3...

This manual is also suitable for:

Proliant 1200Proliant 1600

Table of Contents