Page 1 ProLiant 1600 Servers Supporting Pentium II Processors with 100 MHz GTL Bus Maintenance and Service Guide First Edition (May 1998) Part Number 179480-001 Spares Part Number 313625-001 Compaq Computer Corporation...
Page 2 MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1998 Compaq Computer Corporation.
Page 3: Table Of Contents
Processor Cage ......................2-21 Processor ........................2-23 Processor Retention Bracket ..................2-24 Processor Power Module ................... 2-25 Memory........................2-26 Power Supply ........................2-28 Backplane Board ......................2-30 External Replacement Battery ..................2-31 Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 4 32-Bit DualSpeed NetFlex-2 Controller and 32-Bit DualSpeed NetFlex-2 Token Ring Controller Test Error Codes ..............3-31 Compaq Network Interface Cards Test Error Codes........... 3-32 SCSI Fixed Disk Drive Test Error Codes..............3-33 SCSI/IDE CD-ROM Drive Test Error Codes ............. 3-33 SCSI Tape Drive Test Error Codes ................
Page 5 Processor..........................5-3 SDRAM Dual Inline Memory Module (DIMM) ..............5-4 1.44-MB Diskette Drive ..................... 5-4 IDE 24X CD-ROM Drive....................5-5 Diskette Cable........................5-6 IDE/CD Cable ........................5-7 Point-to-Point SCSI Cable ....................5-7 Index Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 6: About This Guide
About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing ProLiant 1600 Servers Supporting Pentium II Processors with 100 MHz GTL Bus. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment.
Page 7: Where To Go For Additional Help
For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq Website at:...
Page 8 Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 9: Illustrated Parts Catalog
Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant 1600 Servers Supporting Pentium II Processors with 100 MHz GTL Bus. See Table 1-1 for the names of referenced spare parts.
Page 10: System Components Exploded View
Illustrated Parts Catalog System Components Exploded View Figure 1-2. Exploded view of the Compaq ProLiant 1600 Server system components...
Page 11: Spare Parts List
64-MB DIMM (SDRAM, Reg 100 MHz) 317745-001 MASS STORAGE DEVICES 1.44 MB Diskette Drive 172465-001 IDE 24X CD-ROM Drive 278026-001 CABLES Diskette Cable 271928-001 * Point to Point SCSI Cable 149097-001 * IDE/CD Cable 271936-002 * Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 12 Illustrated Parts Catalog Spare Parts List Continued SCSI DAT/DLT Cable 300926-001 * Parallel Cable 271938-001 * SCSI Adapter Kit 50-to-68, Female 189638-001 * MISCELLANEOUS Return Kit 298017-001 * Carton and Buns (International) 298017-002 * Maintenance and Service Guide 313625-001 * Illustrated Parts Map 313626-001 * Slide Rail, 22-inch, Pair...
Page 13 146717-001 * 1.05-GB Non-Pluggable Fast-SCSI-2 Hard Drive 146799-001 * 1-inch Drive Tray, Fast-Wide Connector 199880-001 * 1-inch Drive Tray, Fast-SCSI-2 Connector 242593-001 * 1.6-inch Drive Tray, Fast-SCSI-2 Connector 199656-001 * * Not Shown Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 14: Removal And Replacement Procedures
Procedures This chapter provides subassembly/module-level removal and replacement procedures for the ProLiant 1600 Servers Supporting Pentium II Processors with 100 MHz GTL Bus. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
Page 15: Symbols In Equipment
4. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to ProLiant 1600 Servers Supporting Pentium II Processors with 100 MHz GTL Bus Setup and Installation Guide for instructions.
Page 16 CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. See the section titled “Electrostatic Discharge Information” in this chapter, for more information. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 17: Rack Warnings
If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. CAUTION: The Compaq ProLiant 1600 server must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover...
Page 18: Server Warnings And Precautions
CAUTION: The ProLiant 1600 servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed.
Page 19: Front Bezel
Removal and Replacement Procedures Front Bezel To remove the front bezel: 1. Unlock the front bezel keylock. 2. Open the front bezel. 3. Lift up the front bezel and pull it away from the chassis. Figure 2-1. Removing the front bezel Reverse steps 1 through 3 to replace the front bezel.
Page 20: Front Bezel Plate
Front Bezel Plate To remove the front bezel plate : NOTE: This procedure applies to the ProLiant 1600 rack-mountable model only. 1. Remove the ten T-15 screws from the front bezel plate. 2. Remove the front bezel plate. Figure 2-2. Removing the front bezel plate Reverse steps 1 through 2 to replace the front bezel.
Page 21: Feet
Removal and Replacement Procedures Feet To remove the feet from the chassis, one at a time: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Place the server on its left side. 4.
Page 22: Left Side Access Panel
4. Slide the left side access panel back and pull it away from the chassis. Figure 2-4. Removing the left side access panel Reverse steps 1 through 4 to replace the left side access panel. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 23: Top Cover
2-10 Removal and Replacement Procedures Top Cover Remove the top cover to service the PCI and ISA boards, system switches, IDE CD-ROM drive cables, diskette drive cables, I/O fan with bracket, and the power switch. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 24: Right Side Access Panel
5. Pull the right side access panel back and away from the chassis. Figure 2-6. Removing the right side access panel Reverse steps 1 through 5 to replace the right side access panel. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 25: Mass Storage
IDE CD-ROM drive. Two bays can contain a second CD-ROM drive, tape drives, hard drives, or any SCSI device. The Compaq ProLiant 1600 servers support up to seven mass storage devices. The following table and illustration describe the drive configurations.
Page 26: Hot-Plug Drive Cage
Figure 2-8. Removing the hot-plug drive cage CAUTION: Make sure that all power and signal cables to the hot- plug drive cage have been reseated properly. Reverse steps 1 through 6 to replace the hot-plug drive cage. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 27: Ide 24X Cd-Rom Drive
2-14 Removal and Replacement Procedures IDE 24X CD-ROM Drive To remove the IDE 24X CD-ROM drive: 1. Perform the preparation procedures. See page 2-2. 2. Open the front bezel. 3. Remove the left side access panel. See page 2-9. 4. Remove the two T-15 screws and washers from the front of the drive. 5.
Page 28: Diskette Drive
5. Remove the two T-15 screws and washers from the front of the drive. 6. Slide the diskette drive out the front of the chassis. Figure 2-10. Removing the 1.44 MB diskette drive Reverse steps 1 through 6 to replace the 1.44 MB diskette drive. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 29: Cable Diagrams
2-16 Removal and Replacement Procedures Cable Diagrams Spare Part No. 271936-002 Figure 2-11. IDE 24X CD-ROM drive cable Spare Part No. 271928-001 Figure 2-12. Diskette drive cable...
Page 30 2-17 Spare Part No. 149097-001 Figure 2-13. Hot-plug drive cage cable (Point to Point SCSI cable) Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 31: System I/O Board Cage
2-18 Removal and Replacement Procedures System I/O Board Cage The system I/O board cage contains the system I/O board with PCI slots, system switches, ISA slots, and the battery. Four slots are PCI/ISA; two are PCI only, for a total of six slots. To remove the system I/O board cage: 1.
Page 32: I/O Fan With Bracket
5. Disconnect the I/O fan with bracket cable and slide it out of the clip 3. 6. Lift the I/O fan with bracket away from the chassis. Figure 2-15. Removing the I/O fan with bracket Reverse steps 1 through 6 to replace the I/O fan with bracket. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 33: Power Switch
2-20 Removal and Replacement Procedures Power Switch To remove the power switch and cable assembly: WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. The enclosed area contains no operator- serviceable parts.
Page 34 6. Unwind the power supply cables and LED cables from the strain-relief casing and disconnect them from the power switch. Power SCSI Activity Figure 2-17. Disconnecting the power switch cables Reverse steps 1 through 6 to replace the power switch and cable assembly. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 35: Processor Cage Assembly
2-22 Removal and Replacement Procedures Processor Cage Assembly The processor cage assembly contains the processor cage, processor board, processor, processor power module, and memory. See Chapter 1, “Illustrated Parts Catalog,” for the spare part numbers for these items. Processor Cage To remove the processor cage: 1.
Page 36 Reverse steps 1 through 5 to replace the processor cage. NOTE: Replace the spare parts into the same slots and sockets from which they were removed in the system I/O board cage. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 37: Processor
2-24 Removal and Replacement Procedures Processor To remove the processor: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-22) and open the cage door. 3. Push in the latches on each side of the processor until you hear two clicks 1. This locks the tabs in the open position.
Page 38: Processor Retention Bracket
4. Remove the two security screws, 1 and lift the processor retention bracket from the processor board and cage 2. Figure 2-21. Removing the processor retention bracket. Reverse steps 1 through 4 to replace the processor retention bracket. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 39: Processor Power Module
4. Lift the processor power module from the processor cage 2. Figure 2-22. Removing the processor power module Reverse steps 1 through 4 to replace a processor power module in the Compaq ProLiant 1600 server. The clips on the processor power module will snap into a locked position automatically...
Page 40: Memory
2-27 Memory Compaq ProLiant 1600 servers ship standard with 64 MB of memory installed on the processor board in socket 4. Memory is expandable to 1GB. Figure 2-23. SDRAM DIMM Sockets on the processor board Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 41 The following guidelines MUST be followed when installing or replacing memory: Use 100 MHz, 32-, 64-,128-, or 256-MB; registered SDRAM DIMMs. CAUTION: Use only Compaq SDRAM DIMMs. SDRAM DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported SDRAM DIMMs.
Page 42: Power Supply
8. Remove four T-15 screws securing the power supply to the back of the chassis 2. 9. Pull the power supply out the side of the chassis 3. Figure 2-25. Removing the power supply Reverse steps 1 through 9 to replace the power supply. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 43 2-30 Removal and Replacement Procedures When reconnecting the cables from the power supply to the backplane board, match cables P1, P2, and P5 with the appropriate connectors. Cable P5 should plug into the far left side of connector P5. Figure 2-26 depicts the positions of these cable connectors on the backplane board.
Page 44: Backplane Board
7. Remove the three T-15 screws from the backplane board. 8. Slide the backplane board down slightly and pull it from its mounting posts. Figure 2-27. Removing the backplane board Reverse steps 1 through 8 to replace the backplane board. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 45: External Replacement Battery
2-32 Removal and Replacement Procedures External Replacement Battery CAUTION: Do not remove the lithium battery from the system I/O board or permanent damage may occur. If the battery fails, use the external replacement battery. To install the external replacement battery: 1.
Page 46: Diagnostic Tools
Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Utility Access Power-On Self-Test (POST) Diagnostics Software Drive Array Advanced Diagnostics (DAAD) Integrated Management Log Rapid Recovery Services...
Page 47: Utilities Access
Diagnostic Tools Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including: System Configuration Utility Array Configuration Utility Drive Array Advanced Diagnostics Utility ROMPaq Firmware Upgrade Utilities CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD.
Page 48 To run these utilities directly from the Compaq SmartStart and Support Software CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select the utility you wish to run and select Next. To execute the System Configuration Utility, select Run System Configuration Utility.
Page 49: Power-On Self-Test (Post)
Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: Keyboard Power supply...
Page 50 Run the System Configuration Readable ID that should contain an ISA Utility and correct. Yields board. Valid ID 177- None Incomplete System Run the System Configuration Configuration Configuration. Utility and correct. Not Complete Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 51 Diagnostic Tools 178-Processor None Processor type or step Run the System Configuration Configuration does not match Utility and correct. Invalid configuration memory. 179-System None A board was installed that Run the System Configuration Revision has a different revision Utility and correct. Mismatch date.
Page 52 Maximum amount of Verify installed memory does Memory memory exceeded. not exceed 512 MB. Configuration Detected. System halted. 211-Cache None Switch not set properly Verify switch settings. Switch Set during installation or Incorrectly upgrade. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 53 Diagnostic Tools 212-System Processor in slot x failed. Run Diagnostics and replace Processor failed processor. Failed/Mapped 213-Cache Size None Invalid optional cache size. Replace cache with 256K Error cache. Continued...
Page 54 Utility and correct. Assignment parallel port X. Conflict 402- 1L, 2S Monochrome display Replace the monochrome Monochrome controller. display controller. Adapter Failure 501-Display 1L, 2S Video display controller. Replace the video board. Adapter Failure Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 55 3-10 Diagnostic Tools 601-Diskette None Diskette controller circuitry 1. Make sure the diskette drive Controller Error failure. cables are attached. 2. Replace the diskette drive and/or cable. 3. Replace the system board. Continued...
Page 56 Waiting for system to cool 1611-Fan [fan Required fan has failed. Check fans. description] failure detected 1611- Fan [fan Fan not present. Make sure fans are plugged in. description] not present Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 57 3-12 Diagnostic Tools 1612-Primary Primary power supply has Replace power supply as soon power supply failed. as possible. failure 1613-Low None Real time clock system Run Diagnostics. Replace failed System Battery battery is running low on assembly as indicated. power. 1614-Redundant None fan failure...
Page 58 Use fixed-disk device driver that Unsupported perform a virtual mode supports virtual mode memory Virtual Mode disk operation without services. Disk Operation. virtual mode memory DOS Driver services. Required. System halted. Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 59 3-14 Diagnostic Tools POST Error Messages Continued Audible Error Code Beeps Probable Source of Problem Action L=Long S=Short 1705-Locked None SCSI bus failure. Run Diagnostics. Replace SCSI Bus failed assembly as Detected. indicated. System halted. 1730-Fixed Disk None Fixed disk drive error. Run the System 0 does not Configuration Utility and...
Page 60 1768-Slot x Drive None SMART-2 Controller error No action required. Appears Array -Resuming whenever a controller reset or logical drive power cycle occurs while array expansion expansion is in progress. process. Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 61 3-16 Diagnostic Tools POST Error Messages Continued Audible Error Code Beeps Probable Source of Action L=Long Problem S=Short 1769-Slot x Drive None SMART-2 Controller Data has been lost while Array - Drive(s) error. expanding the array, therefore disabled due to the drives have been temporarily failure during disabled.
Page 62 3-17 1776-Drive Array None External and internal Reconfigure drives. - SCSI Port SCSI drives are both Termination configured to Port 1. Error Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 63 3-18 Diagnostic Tools POST Error Messages Continued Audible Error Code Beeps Probable Source of Action L=Long Problem S=Short 1777-Drive Array None Cooling fan failure, internal Inspect for cooling fan failure or External Drive temperature alert or open open side panel. Subsystem Error side panel.
Page 64 2. Check loose cables. Mode. restart, this message 3. Replace defective cables. reminds you that drive X is Physical drive defective and fault replacement tolerance is being used. needed: Drive X Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 65 3-20 Diagnostic Tools POST Error Messages Continued Audible Error Code Beeps Probable Source of Action L=Long Problem S=Short *1788-Incorrect Drive None Drives are not installed Reinstall the drives correctly Replaced: Drive X in their original positions, as indicated. Drive(s) were so the drives have been Press F1 to restart the incorrectly replaced:...
Page 66 Accelerator 75%. Posted-writes are recharge within 36 power-on Battery Charge disabled. hours. Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge. Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 67 Accelerator is properly Accelerator Not removed. seated. Responding. 2. Run the System Array Configuration Utility to Accelerator is reconfigure the Compaq IDA- temporarily 2 without the Array disabled. Accelerator. 1797-Drive Array None Hard parity error while Enable Array Accelerator. - Array...
Page 68 None A configuration error Press F10 to run System Configuration occurred during POST. Configuration Utility. Utility - F10 key) (RESUME - F1 Press the F1 key. None As indicated to continue. KEY) Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 69: Diagnostics Software
Diagnostic Tools Diagnostics Software Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). Your system generates only those codes that are applicable to your configuration and options.
Page 70: Running Diagnostics
5. After a short pause, the Server Health Log menu displays with a list of system errors. If there is more than one error, press the Space Bar to select the error you want to correct. Press Enter. 6. The Diagnostics Utility prompts you and suggests corrective action. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 71: Primary Processor Test Error Codes
3-26 Diagnostic Tools Primary Processor Test Error Codes The 100 series of Diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacement of system boards or processor assemblies (either processor boards or system boards that include the processor). Table 3-2 Primary Processor Test Error Codes Error Code...
Page 72 2. Verify cable connections and retest. 3. Check switch and/or jumper settings and retest. 4. Run the Configuration utility and retest. 5. Replace the processor board and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 73: Memory Test Error Codes
3-28 Diagnostic Tools Memory Test Error Codes The 200 series of Diagnostic error codes identifies failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor assembly. Table 3-3 Memory Test Error Codes Error Code Description Recommended Action...
Page 74: Keyboard Test Error Codes
3. Install the loopback connector and retest. 4. Check the switch on the Serial/Parallel Interface board (if applicable) and retest. 5. Replace the Serial/Parallel Interface board (if applicable) and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 75: Video Display Unit Test Error Codes
3-30 Diagnostic Tools Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions. Corrective action may require replacement of a video board or the system board assembly. Table 3-6 Video Display Unit Test Error Codes Error Code Description...
Page 76: Diskette Drive Test Error Codes
Monochrome video text mode test failed. 1. Replace monitor and retest. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4. Replace the system board and retest. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 77: Serial Test Error Codes
3-32 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly. Table 3-9 Serial Test Error Codes Error Code Description...
Page 78: Fixed Disk Drive Test Error Codes
4. Replace the fixed disk drive and retest. 1719-xx Fixed disk drive power mode test failed. 5. Replace the system board and retest. 1736-xx Drive Monitoring failed. 1799-xx Invalid fixed disk drive type failed. * Error Checking and Correcting Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 79: Tape Drive Test Error Codes
3-34 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly. Corrective action may require replacement of tape cartridges, tape drive cabling, adapter boards, tape drives, or the system board assembly.
Page 80: Advanced Vga Board Test Error Codes
2412-xx Video gray scale test failed. 2414-xx Video white screen test failed. 2416-xx Video noise pattern test failed. 2417-xx Lightpen text mode test failed, no response. 2418-xx ECG/VGC memory test failed. Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 81 3-36 Diagnostic Tools Advanced VGA Board Test Error Codes Continued Error Code Description Recommended Action 2419-xx ECG/VGC ROM checksum test failed. 2420-xx ECG/VGC attribute test failed. 2421-xx ECG/VGC 640 x 200 graphics mode test failed. 2422-xx ECG/VGC 640 x 350 16-color set test 2423-xx failed.
Page 82: 32-Bit Dualspeed Netflex-2 Controller And 32-Bit Dualspeed Netflex-2 Token Ring Controller Test Error Codes
Network card Open failed 4. Check the media speed (4/16 ) and type Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings. 5. Check the MAU, cabling, or other network components. 6. Replace the controller. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 83: Compaq Network Interface Cards Test Error Codes
3-38 Diagnostic Tools Compaq Network Interface Cards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex- 2/Token Ring Controllers. Corrective action may require replacement of the 32-bit DualSpeed NetFlex-2/Token Ring Controller. Table 3-15...
Page 84: Scsi Fixed Disk Drive Test Error Codes
3. Check the switch settings on the adapter board (if applicable). 4. Replace the SCSI controller (if applicable) and retest. 5. Replace the CD-ROM drive and retest. 6. Replace the system board and retest. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 85: Scsi Tape Drive Test Error Codes
3-40 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Corrective action may require replacement of a tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or the system board assembly.
Page 86: Pointing Device Interface Test Error Codes
Recommended Action 8601-xx Pointing Device Interface test failed. The following steps apply for the 8601-xx error code: 1. Replace with a working pointing device and retest. 2. Replace the system board and retest. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 87: Drive Array Advanced Diagnostics (Daad)
Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. Your system generates only codes applicable to your configuration and options.
Page 88: Starting Daad
When the information gathering process is complete, the main DAAD screen is displayed. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 89 3-44 Diagnostic Tools Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages Message Description Recommended Action Accelerator Array controller did not detect a Install array accelerator board on array board not configured array accelerator controller. If an array accelerator board is detected board.
Page 90 ECC errors the memory associated with that continue to operate properly. detected in at cache line. least one cache line. As a result, at least on cache line is no Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 91 3-46 Diagnostic Tools longer in use. Continued...
Page 92 If more than 75% of the batteries are not fully charged, allow 36 hours to recharge them. Board not Array controller configured for use Attach array accelerator board to array Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 93 3-48 Diagnostic Tools attached with array accelerator board, but controller. one is not attached. Continued...
Page 94 Controller Controller is correct, however, Obtain the latest firmware. firmware IDA firmware version should be needs greater upgrading than 1.26. (DAAD Error Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 95 3-50 Diagnostic Tools 102) Controller is Controller is installed in slot for Install the controller in a different slot and run located in special video control signals. If the System Configuration Utility to configure special “video” controller is used in this slot, the controller and nonvolatile RAM.
Page 96 Restart the system. Run the System command disabled by the issuing of the Configuration Utility to reinitialize the array issued Accelerator Disable command. accelerator board. This occurred because of an operating system device driver. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 97 3-52 Diagnostic Tools Drive (bay) X The 210-megabyte hard drive Replace the drive. needs has firmware version 2.30 or replacing 2.31. (DAAD Error 102) Drive DAAD unable to get monitor and Check for other errors (time-outs, etc.). If no Monitoring performance data due to fatal other errors occur, upgrade the firmware to a features are...
Page 98 (bay) X FYI: Drive The installed drive was not If problems exist with this drive, replace it with (bay) X is non- supplied by Compaq. Compaq Compaq drive. supplied Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 99 3-54 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Identify The identify controller data from Check the identify controller data under the controller data the array controller did not Inspect Utility. If the firmware version field is did not match match with the information the only thing different between the controller with NVRAM...
Page 100 3-55 status will occur. This status may also occur if another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state. Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 101 3-56 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Logical Drive X A physical drive in this logical Replace the failed drive as soon as possible. status = drive has failed. The logical drive INTERIM is operating in interim recovery RECOVERY mode and is vulnerable.
Page 102 Drive (bay) X This drive is being rebuilt from Normal operations should occur. is undergoing the corresponding mirror or drive recovery parity data. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 103 3-58 Diagnostic Tools Drive (bay) X The physical drive was Replace the drive that was incorrectly incorrectly replaced after another replaced and replace the original drive that inadvertently drive failed. failed. Do not run the System Configuration replaced Utility and try to reconfigure; data will be lost. Continued...
Page 104 A monitor and performance Check the other error messages for an indication detected threshold violation may have of the problem. occurred. The status of a logical drive may not be OK. Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 105: Integrated Management Log
Repaired - indicates that corrective action has been taken. Caution - indicates a non-fatal error condition. Critical - indicates a component failure. The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers.
Page 106: Multiple Ways Of Viewing The Log
By being able to view the events that may occur to these components, you can take immediate action. You can view and print the event list from within Compaq Insight Manager by following the instructions below. You can also mark a critical or caution event as repaired after the affected component has been replaced.
Page 107: List Of Events
Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, you can view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Notepad. The event list follows the system slot information.
Page 108 Unrecoverable Host Bus Address Parity Error EISA Bus EISA Expansion Bus Master Timeout (Slot X) EISA Expansion Bus Slave Timeout EISA Expansion Board Error (Slot X) EISA Expansion Bus Arbitration Error Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 109 3-64 Diagnostic Tools Event Messages Continued Event Type Event Message PCI Bus Error PCI Bus Error (Slot X, Bus X, Device X, Function X) Power Subsystem Power Supply Failure System Power Supply Failure (Power Supply X) Power Supply Inserted System Power Supply Inserted (Power Supply X) Power Supply Removed System Power Supply Removed (Power Supply X) Power Supply Not...
Page 110: Rapid Recovery Services
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs.
Page 111 If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access.
Page 112 ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature: To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.0 or later or an NVT (Novell Virtual Terminal) Terminal Emulator with VT100 or...
Page 113 ASR-2 restarts the server into either Compaq Utilities or the operating system (as indicated by the System Configuration parameters). The default value is 10 minutes. The allowable settings are 5, 10, 20, and 30 minutes.
Page 114 Compaq Utilities from the system partition on the hard drive Local Server Administrator runs Compaq Utilities from server console to identify the source of the fault Figure 3-1. ASR-2 flow chart Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 115 IML) remotely by modem, in-band over the network, or directly from the server. For modem access, you must have either Compaq Insight Manager 2.0 or above or have a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
Page 116 Set Dial-In Status to Enabled. Be sure the Reset Boot option is set status to Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem to auto-answer, and waits for the administrator to dial in and run the Compaq Utilities.
Page 117 ASR reset, the administrator is paged via Pager Status and Pager Dial String, the system restarts to the Compaq Utilities, and dials out to the phone number provided in the Dial-Out string. The dial-out number will be tried five times. If it fails to connect after five attempts, the modem is put in auto-answer mode.
Page 118 During the recovery process, the ASR-2 feature tries to restart the server up to 10 times. If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem into auto-answer mode.
Page 119: Server Health Logs
ASR-2 Security The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR- 2 to restart the operating system or Compaq Utilities without user intervention.
Page 120 This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the Critical Error Log through the Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 121 3-76 Diagnostic Tools Error Detected On Boot The server detected an error during the Power-On Self-Test (POST). Processor Prefailure A CPU has passed an internal corrected error threshold; excessive internal ECC cache errors . Continued...
Page 122 Accompanying data indicates if an auto-shutdown sequence has been invoked or if the battery has been nearly depleted. ASR-2 detected by An ASR-2 activity has been detected and logged by the system ROM. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 123 Functional Revision Level Previous Revisions Date System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level The Revision History Table is stored in nonvolatile RAM and is accessed through Inspect Utility and Compaq Insight Manager.
Page 124: Storage Fault Recovery Tracking
Ethernet and Token Ring network interfaces. It decreases network downtime by enabling diagnosis of actual network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 125: Remote Service Features
3-80 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem or network: Table 3-26 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
Page 126: Rompaq
3-81 ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or option ROMPaq utilities. To upgrade the ROM: Run the ROMPaq utility from the system partition, or Insert a ROMPaq diskette into drive A and cold boot the system.
Page 127: Compaq Insight Management Software Architecture
Compaq hardware. In the unlikely event of hardware failures, Compaq Insight Manager also provides a full complement of remote maintenance and control facilities. For additional information, refer to the online Compaq Insight Manager User Guide on the Systems Reference Library CD that accompanied your server.
Page 128 This chapter provides connector, switch, and jumper information for the Compaq ProLiant 1600 Servers Supporting Pentium II Processors with 100 MHz GTL Bus. Figure 4-1 depicts the connectors and slots on the rear panel of the server. Table 4-1 gives corresponding connector/slot descriptions.
Page 129: Connectors, Switches, And Jumpers
Connectors, Switches, and Jumpers Processor Board Components Figure 4-2 depicts the Compaq ProLiant 1600 processor board components. Table 4-2 gives the corresponding component descriptions. Figure 4-2. Compaq ProLiant 1600 processor board components Table 4-2 Compaq ProLiant 1600 Processor Board Components...
Page 130: External Connectors And Leds
External Connectors and LEDs Figure 4-3 depicts the Compaq ProLiant 1600 processor board external connectors and LEDs. Table 4-3 gives the corresponding connector and LED descriptions. Figure 4-3. Compaq ProLiant 1600 processor board external connectors and LEDs Table 4-3 Compaq ProLiant 1600...
Page 131: Bus Settings
Connectors, Switches, and Jumpers Bus Settings The bus/core frequency ratio switch is located on the Compaq ProLiant 1600 processor board. Table 4-4 gives the Compaq ProLiant 1600 processor board bus/core ratio settings. Table 4-4 SW1 - Bus/Core Ratio Settings Processor Speed...
Page 132: System I/O Board
System I/O Board Components Figure 4-4 depicts the Compaq ProLiant 1600 system I/O board components. Table 4-5 gives the corresponding component descriptions. Figure 4-4. System I/O board components Table 4-5 System I/O Board Components Reference Component Parallel Adapter Cable System Battery...
Page 133: Rear Connectors
Connectors, Switches, and Jumpers Rear Connectors Figure 4-5 depicts the Compaq ProLiant 1600 system I/O board rear connectors. Table 4-6 gives the corresponding connector descriptions. Figure 4-5. System I/O board rear connectors Table 4-6 System I/O Board Rear Connectors Reference...
Page 134: Sw1 - System Maintenance Switch
SW1 - System Maintenance Switch Table 4-7 defines the function for each SW1 switch setting on the Compaq ProLiant 1600 Servers system I/O board. The default positions are indicated below. See Figure 4-4 and Table 4-5 for the location of the switch.
Page 135: Backplane Board
Connectors, Switches, and Jumpers Backplane Board Figure 4-6 depicts the Compaq ProLiant 1600 backplane board connectors. Table 4-8 gives the corresponding connector descriptions. Figure 4-6. Backplane board connectors Table 4-8 Backplane Board Connectors Reference Backplane Connector Reference Backplane Connector IDE 24X CD-ROM Signal...
Page 136: Physical, Operating, And Performance Specifications
Chapter 5 Physical, Operating, and Performance Specifications This section provides operating and performance specifications for Compaq ProLiant 1600 Servers Supporting Pentium II Processors with 100 MHz GTL Bus. System Unit Power Supply Processor SDRAM Dual Inline Memory Modules 1.44 MB Diskette Drive...
Page 137: System Unit
Physical, Operating, and Performance Specifications System Unit Table 5-1 System Unit Specifications U.S. Metric Dimensions Height 18.63 in 47.32 cm Depth 22.67 in 57.58 cm Width 10.63 in 27 cm Weight (no hard drive installed) 63 lb 29 kg Input Requirements Rated Input Voltage 100-240 VAC Rated Input Frequency...
Page 138: Power Supply
Minimum Load +5V/3A +5V/3A Ambient Temperature Range Operating 41°F - 113°F 5°C- 45°C Storage -40°F - 185°F -40° - 85°C Processor Table 5-3 Processor Specifications Intel Pentium II GTL, 100 MHz Bus Speed Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 139: Sdram Dual Inline Memory Module (Dimm)
Physical, Operating, and Performance Specifications SDRAM Dual Inline Memory Module (DIMM) Table 5-4 SDRAM DIMM Specifications Size 32, 64, 128, 256 MB Speed 100 MHz NOTE: Use only 32-, 64-, 128-, or 256- MB; 168-pin, 3.3 volt, 100 MHz, 72-bit wide, 4 clock, Registered SDRAM DIMMs.
Page 140: Ide 24X Cd-Rom Drive
Startup Time < 7 s Stop Time < 4 s (single); <30 s (multi-session) Laser Parameters Type Semiconductor Laser GaA1As Wave Length 790 +/- 25 nm Divergence Angle 53.5 +/- 1.5 Continued Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 141: Diskette Cable
Physical, Operating, and Performance Specifications IDE 24X CD-ROM Drive Specifications Continued U.S. Metric Output Power 0.14 mW Operating Conditions Temperature 41° to 113°F 5° to 45°C Humidity 10% to 80% 5% to 90% Applicable Disk CD-ROM (Mode 1 and 2) CD-DA, CD-XA;...
Page 142: Ide/Cd Cable
40 position (missing pin 28) Length 9 in Point-to-Point SCSI Cable Table 5-9 Point-to-Point SCSI Cable Specifications Connector type Wide SCSI Cable type 68 conduit flat cable Socket type 68 position wide SCSI Length 27 in Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 143 1-3 defined 3-49 battery printing the event list 3-49 installing 2-31 remote maintenance 3-69 spare part number 1-3 viewing the event list 3-49 Integrated Remote Console 3-56 Server Utility, defined 3-50 Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 144 Index-2 components exploded view 1-2 DAAD, (Drive Array Advanced Diagnostics) processor board, illustrated 4-2 defined 3-36 system I/O, illustrated 4-5 diagnostics and utilities menu 3-2 connectors 4-3 starting 3-37 CD-ROM, backplane 4-8 diagnose drive array 3-19 diskette, backplane 4-8 diagnostics ethernet 4-1 and utilities 3-19 expansion slots 4-1...
Page 145 2-18 mass storage spare part number 1-3 removing and replacing 2-11 IDE CD-ROM drive spare part numbers 1-3 cabling diagram 2-15 removing and replacing 2-13 spare part number 1-3 Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 146 Index-4 memory power supply expansion board, illustrated 1-2 backplane connector 4-8 fault recovery tracking, defined 3-66 illustrated 1-2 illustrated 1-2 power cable connector, backplane removing and replacing 2-27 connector 4-8 specifications 5-4 rear panel, spare part number 1-3 messages removing and replacing 2-28 critical error log 3-63 spare part numbers 1-3 DAAD diagnostic 3-38...
Page 147 3-59, 3-60 spare part number 1-3 system I/O board cage, removing and replacing 2-17 components 4-5 illustrated 1-2 system maintenance switch 4-7 system unit, specifications 5-2 Systems Reference Library 3-53 Compaq ProLiant 1600 Servers Maintenance and Service Guide...
Page 148 Index-6 video display unit, test error codes 3-24 monochrome board, test error codes 3-25 video connector 4-1 warnings rack 2-3 safety 2-4...

Compaq ProLiant 1600 Maintenance And Service Manual

About this Guide

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Chapter 3 Diagnostic Tools

Chapter 4 Connectors, Switches, and Jumpers

Chapter 5 Physical, Operating, and Performance Specifications

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