Troubleshooting; Others - Onkyo BD-SP809 Instruction Manual

Others

13. TROUBLESHOOTING

Problem
No power.
No sound or picture.
No reaction to the remote control.
No audio / video signal on the display device
via HDMI cable.
No high-definition video signal on the TV
screen.
No 3D video on the TV screen.
No audio signal from the loudspeakers of the
TV screen.
No audio signal from the loudspeakers of the
audio system.
Distorted picture.
Completely distorted picture or black / white
picture with Blu-ray Disc™ / DVD.
No sound or distorted sound.
EN
Check if the AC cord is properly connected.
Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
Check if the connected TV is turned on.
Check if the connections are made securely and correctly.
Check whether the connected TV or other device supports HDCP. (This unit will not
output a video signal unless the other device supports HDCP.)
Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of the other connected device.
Press and hold [B (play)] on the front panel for 5 seconds to change the setting
back to its default.
Connect the unit to the power outlet.
Point the remote control at the unit.
Insert the batteries with the correct polarity.
Insert new batteries in the remote control.
If the unit is connected to an unauthorized display device with an HDMI cable, the
audio / video signal may not be output.
Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the TV
and this unit and then reconnect it to both the devices while they are powered on.
Ensure that your HDMI cable is certified.
When "HDMI Output" is set to "AV Split (Main:V, Sub:A)", the video signal is output
from HDMI OUT MAIN jack and the audio signal is output from HDMI OUT SUB
jack.
Does the disc contain high-definition video? High-definition video is not available when
the disc does not contain it.
Does the TV support high-definition video? High-definition video is not available when
the TV does not support it.
Check if your TV is 3D capable.
Use a 3D compatible HDMI cable to connect the 3D capable TV.
Set "3D Output" to "Auto (XX)". (Refer to page 40.)
Wear 3D glasses and make sure they are switched on and in sync with your TV.
Check the battery levels of your glasses.
Refer to your 3D TV's user manual for more information.
Assign the audio input of the TV to the corresponding video input.
Ensure that the TV's speakers are turned on in the TV menu.
Turn on the audio system.
Set the audio system to the correct external audio input.
Increase the volume level of the audio system.
Sometimes a small amount of picture distortion may appear. This is not a malfunction.
Connect this unit directly to the TV. If the audio / video cables are connected to a
VCR, pictures may be distorted due to the VCR copyright protection system.
Make sure the disc is Region compatible or otherwise compatible with this unit.
Adjust the volume.
Check if speakers are connected correctly.
Check the HDMI connections.
Check the settings in "Audio Out" menu.
Tip
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