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Merco Merchandising Cabinet
(MMC)
Installation, Operation and Maintenance Manual
This manual is updated as new information, and models are released. Visit our website for the latest
manual.
FOR YOUR SAFETY
Do Not Store or use gasoline
or other flammable vapors
and liquids in the vicinity of
this or any other appliance.
*8198032*
Part Number: MER_IOM_8198032 03/2025
Original Instructions
READ THE INSTRUCTIONS BEFORE USING THE CABINET.
Keep these instructions for future reference.
Serving Quality on Demand
CAUTION
®
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Table of Contents
Related Manuals for ALI WELBILT Merco MMC2 TBD Series
Summary of Contents for ALI WELBILT Merco MMC2 TBD Series
- Page 1 Serving Quality on Demand ® Merco Merchandising Cabinet (MMC) Installation, Operation and Maintenance Manual This manual is updated as new information, and models are released. Visit our website for the latest manual. FOR YOUR SAFETY Do Not Store or use gasoline or other flammable vapors CAUTION and liquids in the vicinity of...
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Page 2: Safety Notices
Safety Notices WARNING Read this manual thoroughly before operating, installing or performing maintenance on the equipment. Failure to follow instructions in this manual can cause property damage, injury or death. DANGER DO not install or operate equipment that has been misused, abused, neglected, damaged, or altered/modified from that of original manufactured specifications. - Page 3 WARNING Use caution when setting up, operating, or cleaning the appliance to avoid contact with heated surfaces. WARNING DO NOT attempt to repair or replace any component unless all power to the unit has been disconnected. CAUTION The Merco Merchandising Cabinet is not suitable for outdoor use. When operating this unit, it must be placed on a horizontal surface.
- Page 4 CAUTION Food products are to be pre-cooked to the appropriate temperature and displayed in suitable container/packaging. WARNING DO NOT place anything heavier than 44lbs (20kg) on the display surface. WARNING DO NOT cover or block exhaust vents or fan plates. Manufactured: Merco 5489 Campus Drive...
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Page 5: Table Of Contents
TABLE OF CONTENTS Section 1 General Information Model Numbers ....................1-1 Serial Number Location ................... 1-1 Service Personnel ..................... 1-1 Warranty Information ..................1-2 FCC Information ....................1-2 Shipping Damage Claim Procedure ..............1-3 Section 2 Installation Safety ......................... 2-1 Positioning ...................... - Page 6 Errors Log Screen .................... 3-10 Password Settings Screen ................3-10 System Information Screen ................3-11 Utilities Screen ....................3-11 ECO Mode Options ..................3-11 Loading Country Specific Menu File ............. 3-11 Section 4 Maintenance Safety ......................... 4-1 Cleaning and Sanitizing Procedures ............... 4-2 General ......................
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Page 7: General Information
Section 1 General Information Model Numbers This manual covers standard units only. If you have a custom unit, consult the technical service department. CounterTop Floor Model Model Description Model Model Description MMC2XXXTBD 2-Shelf Counter Top MMC3XXXTBD 3-Shelf Floor MMC4XXXTBD 4-Shelf Floor General Information The Merco Merchandising Cabinet range of products detailed within this manual are countertop and floor heated displays for the holding of pre-cooked food products in packaging in commercial outlets. -
Page 8: Warranty Information
http://www.mercoproducts.com/Service#Service. Failure to use qualified service personnel will void the Merco warranty on your equipment. Warranty Information Visit http://www.mercoproducts.com/Service#Warranty Register your product for warranty. • Verify warranty information. • View and download a copy of your warranty. • Regulatory Certifications Models are certified by: UL, LLC (Sanitation) UL, LLC (U.S and Canada) -
Page 9: Shipping Damage Claim Procedure
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: 1) l’appareil ne doit pas produire de brouillage; 2) l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compro- mettre le fonctionnement. -
Page 10: Installation
Section 2 Installation DANGER Installation must comply with all applicable fire and health codes in your jurisdiction. DANGER Use appropriate safety equipment during installation and servicing. LOCATION WARNING This equipment must be positioned so that the plug is accessible unless other means for disconnection from the power supply (e.g., circuit breaker or disconnect switch) is provided. -
Page 11: Positioning
Equipment MUST be level both front to back and side to side. • Position the equipment so it will not tip or slide. • Recommended air temperature is 65°F (18°C) to 104°F (40°C) with a maximum relative humidity of 70%. •... -
Page 12: Moving
MOVING Before moving the unit, disconnect the power cord from the receptacle. Tie up the electrical power cord so that it is not damaged during movement. The unit should not be moved over thresholds and other hazards which could cause it to tip over. Ensure that the casters are unlocked and roll. -
Page 13: Electrical Service
ELECTRICAL SERVICE DANGER Check all wiring connections, including factory terminals, before operation. Connections can be- come loose during shipment and installation. WARNING This appliance must be grounded, and all field wiring must conform to all applicable local and national codes. Refer to rating plate for proper voltage. It is the responsibility of the end user to provide the disconnect means to satisfy the authority having jurisdiction. -
Page 14: Setup
SETUP CAUTION Each zone (shelf) must have the polycarbonate risers fitted to ensure safe and correct operation. CAUTION The unit will not operate correctly without the polycarbonate risers in the correct position. RISER TICKET STRIP GLASS SHELF/ZONES CONTROL BOX CASTERS WARNING The equipment must only be used for its intended purpose;... - Page 15 WARNING DO NOT place anything heavier than 44lbs (20kg) on to the display surface. WARNING DO NOT cover or block exhaust vents or fan plates. Before using the equipment: • Inspect the power cable for damage. If damaged, disconnect and isolate the Merco Merchandising Cabinet •...
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Page 16: Operation
Section 3 Operation ____________________________________________________________________________________________________ DANGER The on-site supervisor is responsible for ensuring that operators are made aware of the inherent dangers of operating this equipment. DANGER Do not operate any appliance with a damaged cord or plug. All repairs must be performed by a qualified service company. -
Page 17: Cabinet Operation
Power Switch Once the rows/zones reach setpoint temperature, the unit will beep signaling that all holding zones The power are at set-point and ready for use. The display switch is zones change to gray (see Figure 5). Once the located cabinet is at setpoint, it is safe to load product. -
Page 18: Changing Menu Sets
Language Pressing the menu set icon (see Figure • 14) opens a selection (see Figure 15). • WiFi Selecting a menu set changes all shelves to the same menu set. Select the home icon (see Figure 8) to bring up the Figure 14 home screen (see Figure 9). - Page 19 20). Press the ECO button again to exit ECO mode. A line through the icon or a “0” Press the back button to exit (see Figure 16). with a line through it (see Figure 25) indicates no units are connected to the Wi-Fi. A “1”...
- Page 20 DISPLAY AND MERCHANDISING Different products require varying display times according to their core temperature. These must be considered to ensure the best quality and safe temperature for consumption is achieved. Merco does not accept responsibility for variances or losses of quality that occur due to product differences. All items placed in the Merco Merchandising Cabinet should be in the correct packaging/containers, in line with the in-store procedures and best practices.
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Page 21: Menu Screens
MENU SCREENS From the home screen selecting Delete a Product the menu icon (see Figure 26) brings up the menu screen. Select the unwanted product and then the delete icon by pressing the X button. A confirmation Figure 26 widow will pop up. Select the green check to delete the product. - Page 22 To edit a field, select the field (see Figure 32). Editing temperatures and times uses the keypad. When finished press the return arrow to exit to last If the group page is unlocked, the delete, edit and screen. add icons are displayed on the group screen (see Figure 36).
- Page 23 When the edits are complete, return to the Edit or Adding Menu sets • group screen by selecting the X in the top On the menu screen are navigation icons. Above left corner. the back arrow is the menu set edit icon (see Figure 42).
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Page 24: Usb Screen
A yellow frame surrounds the screen (see Figure USB SCREEN 48). The lock icon is unlocked. From the home screen selecting the USB icon (see Figure 45) displays the MenuConnect Update screen (see Figure 46). Figure 45 Press the lock icon (see Figure 46). Figure 48 A USB with the proper type of menu file (.VHC) must be inserted into the external USB port (see... -
Page 25: Setting Screens
Press the Import Menu Files to import Menus (see SETTING SCREENS Figure 52). From the home screen selecting the settings icon (see Figure 54) displays the Cabinet Settings screen (see Figure 55). This is the first of eleven setting screens. There are eleven solid dots across the bottom of the service screens (see Figure 55), the empty circle represents the current page. -
Page 26: Date & Time Screen
Top right of the screen provides the choice • between a 24hr (military) and AM/PM (civilian) time display. • Select the month and year by the arrow heads and the date via the calendar. • If the DST enabled box is checked the time on the clock will be moved ahead by 1 hour. -
Page 27: Menu Sets Screen
MENU SET SCREEN Note: Entering a temperature of 360 deg F or higher will cause the heating element to be ON all the time. Entering a temperature of zero deg F will turn the heating element OFF. The set temperature of both heating elements in the zone will be set to the same temperature. -
Page 28: Maintenance
Section 4 Maintenance DANGER All utility connections and fixtures must be maintained in accordance with local and national codes. DANGER It is the responsibility of the equipment owner to perform a personal protective equipment haz- ard assessment to ensure adequate protection during maintenance procedures. DANGER Failure to disconnect the power at the main power supply disconnect could result in serious inju- ry or death. -
Page 29: Cleaning And Sanitizing Procedures
Cleaning and Sanitizing Procedures GENERAL You are responsible for maintaining the equipment in accordance with the instructions in this manual to ensure satisfactory performance of your Merco Merchandising Cabinet. Neglecting to follow these procedures may result in reduced holding times, reduced reliability and may void the warranty. Maintenance procedures are not covered by the warranty. - Page 30 Riser and Ticket Strips Glass Shelf Once the front polycarbonate risers are removed, crumbs and debris can be swept forwards and out of each zone. Glass shelves, inner side wells, lamp diffuser glass and external surfaces can be cleaned using non-abrasive warm soapy water.
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Page 31: Troubleshooting
Section 5 Troubleshooting Troubleshooting CAUTION Never attempt to open electrical connection enclosures. Only approved service technicians should access the rear of the unit and electrical areas. WARNING The information provided is for guidance only. Merco is not responsible for any accidents or injuries caused by instructions followed incorrectly. - Page 32 This unit has intelligent controls, software and a feedback loop that will automatically adjust for consistent performance across a range of voltages (110-120V / 200-240V, depending on the model)
- Page 33 THIS PAGE INTENTIONALLY LEFT BLANK...
- Page 34 MERCO 5489 CAMPUS DRIVE, SHREVEPORT, LA 71129 MERCO SALES: 800.221.4583 Serving Quality on Demand ® MERCO SERVICE: 877.392.7770 WWW.MERCOPRODUCTS.COM MERCOSERVICE@WELBILT.COM ©2025 Merco LLC. except where explicitly stated otherwise. All rights reserved. Continuing product improvement may necessitate change of specifications without notice. Part Number MER_IOM_81988032 03/2025...
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