Magtek Dynamag User Manual & Setup Manual page 7

Troubleshooting & Tips
What To Do if your MagTek Dynamag Isn't Working
If your Dynamag is not turning on, ensure your USB cord is plugged
directly into a working USB port. Alternatively, try cleaning your
Dynamag using MagTek-friendly cleaning equipment.
Steps for Rebooting Your MagTek Dynamag
1. Check to see if your card reader is responsive.
2. Check that the reader has not been tainted by debris or liquid.
3. Unplug your Dynamag from USB.
4. When ready, plug your Dynamag back into the host.
5. Reboot the host system. This may take a few minutes.
Note: Merchants attempting to clean any MagTek card readers should
only do so using MagTek-compatible card cleaning tools.
How To Do a Factory Reset
Note: Performing a factory reset will erase all data on the device,
including transaction history and customized settings. Back up any
important data before proceeding with a factory reset.
To perform a factory reset on the MagTek Dynamag, users must
download the MSR Demo app from MagTek.com. After installing
the program and saving the appropriate swiper configuration, users
can restore the device to its default settings.
To perform this task in keyboard mode, follow these steps:
1. Enter 01 10 01 on your keyboard.
2. Press ENTER on your keyboard to confirm.
3. Enter 02, then press ENTER once again to confirm.
How To Reach Customer Service
If you have any customer service issues related to your
MagTek device, contact PAX support via email
(support@magtek.com) or telephone (562-546-6800).
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com
MagTek Dynamag
User Manual & Setup Guide
Table of Contents
Overview
2
Setup 3
Accept Payments 4
Settings 5
Troubleshooting 7
& Tips
Rights Reserved 8
Additional Information
Spec Sheet
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