Troubleshooting Paper Feed Problems - Dell Color Laser Printer 7130cdn User Manual

Avoid the following:
• Media that is specially designed for ink-jet printers with polyester coating.
• Media that is folded, wrinkled, or excessively curled.
• Fanning transparencies since this causes static.
• Loading more than one type/size/weight of media in a tray at the same time.
• Loading dog-eared (folded corners), stapled, or punched media in the document feeder.
• Overfilling the trays.
• Allowing the output tray to overfill.
• Allowing the output tray to fill with more than a few transparencies.

Troubleshooting Paper Feed Problems

The printer is designed to function with minimal paper jams using Dell supported media. Other
media types may cause more frequent paper jams. If supported media is jamming frequently in
one area, that area may need to be cleaned or repaired. This section contains help on the
following problems:
• The Printer Pulls Multiple Sheets Together
• Paper Jam Message Stays On
• Media Misfeeds on page 120
The Printer Pulls Multiple Sheets Together
Probable Causes
The paper tray is too full.
The front edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Paper Jam Message Stays On
Probable Causes
Some paper remains jammed in the printer.
on page 119
on page 119
Solutions
Remove some of the paper. Do not load paper
past fill line.
Remove the paper, align the front edges, and then
reload it.
Remove the paper from the tray, and replace it
with new dry media.
Try a new ream of paper.
Do not fan transparencies.
Solutions
Recheck the paper path and make sure that you
have removed all of the jammed paper.
Dell 7130cdn Professional Color Printer
Troubleshooting
119
User Guide