Lenovo ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual
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Lenovo ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual

Lenovo ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual

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Summary of Contents for Lenovo ThinkCentre neo 30s Gen 5

  • Page 1 ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 2 First Edition (December 2024) © Copyright Lenovo 2024. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Clear CMOS ....Appendix A. Notices and trademarks ....77 Chapter 5. Diagnostics ..39 © Copyright Lenovo 2024...
  • Page 4 ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 5: About This Manual

    ThinkCentre products, please follow all instructions carefully. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Important safety information” on page 1. © Copyright Lenovo 2024...
  • Page 6 ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2024...

  • Page 8: Electrical Safety

    • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 9: Safety Inspection Guide

    – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. –...

  • Page 10: Handling Electrostatic Discharge-Sensitive Devices

    The caution and danger safety notices in this section are provided in the following languages: • English • Arabic • Brazilian/Portuguese • Chinese (simplified) • Chinese (traditional) • French • German • Hebrew • Italian • Korean ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 11 • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. •...
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 13 Chapter 1 Important safety information...
  • Page 14 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 15 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 16 O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Important safety information...
  • Page 20 • Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 21 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 22 • Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen. • Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um einen Stromschlag durch Berühren von Oberflächen mit unterschiedlichem elektrischem Potenzial zu vermeiden. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 23 • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. •...
  • Page 24 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 25 Chapter 1 Important safety information...
  • Page 26 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 27 Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
  • Page 28 E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 29 Chapter 1 Important safety information...
  • Page 30 • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. • Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 31 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. •...
  • Page 32 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 33: Chapter 2. Important Service Information

    After replacing the system board, the recommended option is to download the latest UEFI BIOS package from Lenovo Support Web site to bind the model type, serial number, and Brand ID of the computer with the new system board. Or use Golden Key U1 tool to bind the new system board. Refer to https:// support.lenovo.com/solutions/ht102004...

  • Page 34: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 35: Chapter 3. Product Overview

    ® Optical drive eject button* ThinkCentre Power button with power indicator Optical drive activity indicator* Storage drive activity indicator Microphone connector ® USB-C connector (USB 5Gbps) Headset connector USB-A connectors (USB 5Gbps) * for selected models © Copyright Lenovo 2024...

  • Page 36: Rear View

    USB-A connector (USB 5Gbps) (with smart VGA-out connector power-on) USB-A connector (USB 5Gbps) USB-A connectors (Hi-Speed USB) PCI-Express card area Power cord connector Smart cable clip* Security-lock slot Padlock loop Ethernet connector * for selected models ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 37: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2024...

  • Page 38: Symptom-To-Fru Index

    The start-up drive is not in the boot sequence in Check the configuration and ensure that the start-up drive configuration. is in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 39: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 40: Post Error Codes

    Press F10 to exit. 1762 Storage device configuration change This error message is displayed has occurred when a hard disk drive change or an optical drive change has been made. Press F10 to exit. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 41: Miscellaneous Error Conditions

    POST error message Description/Action Error code 8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 42 First device - network b. Second device - hard disk 2. Hard disk drive RPL computer does not RPL from server 1. Check the startup sequence. 2. Check the network adapter LED status. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 43: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (system board 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. System Board Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3.

  • Page 44: Clear Cmos

    10. Turn on the computer and the monitor. When the logo screen is displayed, press F1 or Fn+F1. 11. To prevent data loss, ensure that BIOS settings are restored to an earlier point. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 45: Chapter 5. Diagnostics

    4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 40. 6. If the problem persists, contact Lenovo. UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.

  • Page 46: Lenovo Diagnostic Tools

    Reset or restore Windows 1. Go to https://pcsupport.lenovo.com 2. Detect your computer or manually select your computer model. 3. Navigate to the troubleshooting menu to diagnose the operating system for recovery instructions. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 47 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
  • Page 48 ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 49: Chapter 6. Hardware Removal And Installation

    Common tool Screwdriver: Phillips Head 01 1, Shank length greater than 6 ThinkStation/DT Common tool inches Screwdriver: Phillips Head 02 2, Shank length greater than 6 ThinkStation/SC/DT Common tool inches Screwdriver: Torx Head T5 IdeaPad Common tool © Copyright Lenovo 2024...
  • Page 50 SSD/WWAN/IC Thermal pad Thermal pads are typically Consumable used under the SSD/WWAN/IC in different thicknesses, the most common being 0.5 mm. Silicone grease for CPU or heatsink Consumable repairing Polyamide tape Consumable ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 51: Major Frus And Crus

    Tool name Specification Product scope Tool type Mylar tape Consumable Eraser Consumable Electrical tape Consumable Double sided tape Consumable Conductive tape Consumable Cleaning pads/wipes Consumable Heat gun Special Tool (Depot only) Brown brush 25 mm to 35 mm wide Special tool Contact Cleaner Spray WD-40 Contact Cleaner for ThinkPad X1 Carbon...
  • Page 52 Number Description Self-service CRU Optional-service CRU CPU cooler Memory module M.2 solid-state drive* ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 53 Number Description Self-service CRU Optional-service CRU M.2 solid-state drive thermal pad* M.2 solid-state drive clip* System board Wi-Fi card* Wi-Fi card cover* Intrusion switch bracket* Intrusion switch cable* Optical drive bracket* Chassis Drive bay assembly Power button cable Front I/O bracket Internal speaker* Thermal sensor Wi-Fi antennas*...

  • Page 54: System Board Illustration

    8-pin CPU power connector CPU fan connector Power button connector Coin-cell battery Internal speaker connector Memory slot (DIMM1) M.2 solid-state drive slot 10–pin power connector Memory slot (DIMM2) SATA power connector M.2 Wi-Fi card slot ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 55: Removing And Installing Hardware

    Description Description Item Item Thermal sensor connector SATA 3.0 connectors Serial (COM2) connector Parallel (LPT) connector Serial (COM1) connector PCI Express x1 card slot PCI Express x16 card slot M.2 solid-state drive slot Intrusion switch connector Removing and installing hardware This section provides instructions on how to remove and install hardware for your computer.

  • Page 56: Computer Cover

    1. Remove the two screws which secure the computer cover to the chassis, one screw at each edge of the chassis. Find screw specification like torque in the following screw table. Screw (quantity) Torque Screw, #6-32 x L8, Hexhead (2) 3± 0.5 lb/in 2. Pull the computer cover to remove it. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 57: Pcie Card

    Note: If a locking device is available, use it to lock the computer after installing the computer cover. PCIe card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 58: Front Bezel

    Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order, if any: • “Computer cover” on page 50 • “Optical drive and optical drive latch” on page 57 ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...
  • Page 59 Removal steps Release three elastic hooks from the top of the front bezel. Installation steps There are three swivel hooks at the bottom of the front bezel. and there are three hook slots at the bottom of the front panel. 1.

  • Page 60: Dummy Optical Drive Cover

    1. Insert the uneven side of the dummy optical drive cover to the inside slot which is close to the edge of the front bezel. 2. Press the other side of the dummy optical drive cover down. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 61: Drive Bay Assembly

    Drive bay assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove these parts in order: •...
  • Page 62 There are four holes on the chassis to locate the drive bay assembly. 1. Insert the drive bay assembly into the four holes. Then pivot the drive bay assembly downward to install it to the chassis. 2. Secure the two screws. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 63: Optical Drive And Optical Drive Latch

    Optical drive and optical drive latch Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the “Computer cover” on page 50. 2. Disconnect the signal and power cable from the optical drive. Removal steps 1.
  • Page 64 1. There are three holes on the optical drive to locate the optical drive latch. Install the optical drive latch to the optical drive and make sure that it is inserted into these holes. 2. Insert the optical drive to the chassis. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 65: Optical Drive Bezel

    Optical drive bezel Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the “Computer cover” on page 50. 2. Remove the “Optical drive and optical drive latch” on page 57. 3.

  • Page 66: Optical Drive Bracket

    Find screw specification like torque in the following screw table. Screw (quantity) Torque Screw, #6-32 x L8, Hexhead (2) 5 ± 0.5 lb/in 2. Remove the optical drive bracket. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 67: Memory Module

    Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Ensure that you follow the installation rules shown in the following illustration. For access, remove these parts in order: • “Computer cover” on page 50 •...

  • Page 68: M.2 Solid-State Drive

    The type-1 M.2 solid-state drive is installed on the system board. 1. Remove the screw which secures the M.2 solid-state drive to the system board. Find screw specification like torque in the following screw table. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 69: Power Supply Assembly

    Screw (quantity) Torque M2 x L3, black coated (1) 1.5 ± 0.5 lb/in 2. Remove the M.2 solid-state drive and thermal pad (if any) depending on the computer model. Note: Remove the film that covers the thermal pad (if any) when installing the M.2 solid-state drive and thermal pad.

  • Page 70: Cpu Cooler

    • “Optical drive and optical drive latch” on page 57 • “Front bezel” on page 52 • “Drive bay assembly” on page 55 2. Disconnect the CPU cooler cable from the system board. Removal steps Notes: ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 71: Air Deflector

    • Ensure that the CPU cooler is horizontal when loosening or fastening the screws. • Do not touch the thermal grease while handling the heat sink. 1. Loosen the four screws which secure the CPU cooler to the system board, two screws at each side of the CPU cooler.

  • Page 72: Thermal Sensor

    4. “Drive bay assembly” on page 55 Removal steps 1. Disconnect the thermal sensor cable from system board. 2. Press the thermal sensor toward the center of the front panel. 3. Push it inwards to remove it. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 73: Smart Cable Clip

    Smart cable clip Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Removal steps 1. Push the smart cable clip upward to unlock it. 2. Pivot it outwards, and remove it from the chassis. Rear I/O shield Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.

  • Page 74: Front I/O Bracket

    Screw (quantity) Torque Screw, #6-32 x L8, Hexhead (1) 5 ± 0.5 lb/in 2. Push the front I/O bracket to the right. 3. Remove the front I/O bracket. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 75: Wi-Fi Card

    Installation steps There is one slot on the edge of the chassis to locate the front I/O bracket. 1. Insert the front I/O bracket to the slot. 2. Align the screw hole in the front I/O bracket with the corresponding hole in the chassis. 3.

  • Page 76: Wi-Fi Antennas

    4. “Drive bay assembly” on page 55 5. “Wi-Fi card” on page 69 Removal steps 1. Pull the Wi-Fi antenna cables out of the chassis. 2. Gently remove Wi-Fi antennas from the chassis. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 77: Intrusion Switch Kit

    Note: During installation, ensure that you connect the gray cable to the connector labeled AUX on the card, and the black cable to the connector labeled MAIN. Intrusion switch kit Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1.

  • Page 78: Power Button Cable

    1. Remove the two screws which secure the internal speaker to the chassis, one screw at each side of the internal speaker. Find screw specification like torque in the following screw table. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 79: Internal Peripheral Cables

    Screw (quantity) Torque Screw M3.5 x 6.5 (2) 2.5 ± 0.5 lb/in 2. Push the internal speaker inwards to remove it. Internal Peripheral Cables Parallel cable Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the “”...
  • Page 80 1. Connect the serial connector cable (COM1) to the COM1 slot on the system board. 2. Connect the serial connector cable (COM2) to the COM2 slot on the system board. For access, remove the “” on page . ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 81: System Board

    Removal steps for one serial connector cable 1. Disconnect the serial connector cable from the system board. 2. Pivot the PCIe latch outwards. 3. Gently remove the cable. Removal steps for two serial connector cables 1. Disconnect the two serial connector cables from the system board. 2.
  • Page 82 Then, push the system board toward the front panel, and remove it. Screw (quantity) Torque Screw, M3 x 8, Cheesehead, (8) 5 ± 0.5 lb/in When installing: Clean all thermal grease that have been used and then apply new thermal grease if needed. ThinkCentre neo 30s Gen 5 Hardware Maintenance Manual...

  • Page 83: Appendix A. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 84 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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