Telstra Business Smart Modem Get Started page 17

FAQs.
Will I be able to use my devices during set up?
During set up of your new nbn connection you will temporarily lose access
to your existing services, including your internet, telephone device(s),
medical, fire and security alarms, as well as other equipment like EFTPOS
machines. This means it's important you have an alternative form of
communication handy during set up, such as a charged mobile phone.
I rely on a safety-critical device. Do I need to do anything
before I install the nbn?
If you use a medical alarm, fire alarm or lift emergency phone, contact
your device provider to check that it will work on your new nbn service,
or whether you'll need to find an alternative solution, such as a
wireless/mobile alarm solution. You should register these devices
with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility
Will my monitored security alarm work on my new nbn connection?
It's possible your monitored security alarm will work with your nbn service;
however, you should check with your alarm provider before switching.
You should also test your alarm on the day your new plan is activated.
For more information, visit
nbnco.com.au/learn/device-compatibility/security-alarms
Will my devices work during a power blackout?
Devices connected to your nbn service will not work during a
power blackout, so you should consider having an alternative
form of communication handy, such as a charged mobile phone.
If you have a safety-critical device like a medical alarm, fire alarm
or lift emergency phone, speak to your device provider about
alternative solutions before you install the nbn so you can keep
your service active during a power blackout.
Change your Wi-Fi network and password.
The Wi-Fi details we install at the factory are designed to be unique
and above all secure, but we understand that you may want to change
them to something else.
If you previously had an internet service with us or
another provider, did you know you can re-use those
old Wi-Fi network details (network name and password)
on your new modem? This means all your devices
will just automatically connect and you won't
have to reconnect everything.
To change your Wi-Fi details, ensure you are first connected to
your network and simply open a browser window and type in
http://mymodem or http://192.168.15.1
The user name is admin and the password is telstra
(don't worry, you can change these too if you like!).
Once you are logged in, click on the tab marked 'Wi-Fi' just
don't forget to click 'Save' once you have made your changes.
® are registered trade marks and ™ are trade marks of Telstra
Corporation Limited, ABN 33 051 775 556.
nbn
is a trademark of nbn co limited and is used under licence.
TM
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