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Journey zoomer Product Manual

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  • Page 1 ® PRODUCT MANUAL Scan Here With Your Phone To Get Started! www.shopjourney.com OPEN YOUR AIM IT AT THE TAP THE CAMERA QR CODE BANNER...

  • Page 2: Table Of Contents

    Stationary State � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24 LED Display and Joystick Control of the ZOOMER �...
  • Page 3 Weather Conditions to Avoid � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 30-31 Transporting the ZOOMER �...

  • Page 4: General Information

    ® this manual completely� This will ensure a safe and enjoyable experience� If you are unable to understand the operating instructions, tips and warnings, please contact Journey Customer Service at 800-958-8324 for assistance� The ZOOMER must only be ®...

  • Page 5: Introduction

    ® plane� Lithium Ion batteries cannot travel in the cargo area of a plane, but the ZOOMER’s standard battery is safe as a carry- on item� Check with your airline about how to best travel with your ZOOMER �...

  • Page 6: Zoomer ® Layout Front View

    2. ZOOMER LAYOUT FRONT VIEW ® ® Upper Back Back Handrail Joystick Front Wheel Bracket Seat Pedal Front Wheel Rear Wheel Positioning PIN...

  • Page 7: Layout Rear View

    3. ZOOMER® LAYOUT REAR VIEW ® Folding Wire Rope Anti-tilting Wheel Electromagnetic Brake Lever Lower Controller Battery Motor Rear Wheel Frame Lift Rod...

  • Page 8: Safety Warning Signs

    Keep fingers and hands clear of any potential pinch points. Do not operate or store the ZOOMER where it could be in contact ®...
  • Page 9 4. SAFETY WARNING SIGNS ® The battery contains corrosive substances� Handle with care� Do not expose the battery to high heat for the risk of an explosion� Keep tools and other metal object away from the battery connectors� It may cause a short circuit damaging the battery or electric shock causing injury�...

  • Page 10: Initial Set Up Of The Zoomer

    5. INITIAL SET UP OF THE ZOOMER ® ® Initial Zoomer Set Up Step 1: Lay the carton flat on the floor and carefully remove the ZOOMER from the ® box and its packaging� Step 2: Unfold the ZOOMER by pulling on the cable on the back of the chair to ®...

  • Page 11: Unfolding And Folding The Zoomer

    6. UNFOLDING & FOLDING ® THE ZOOMER ® Unfolding & Folding As shown in the figure, pull the As shown in the folding wire rope, after the position figure, draw away the PIN is detached� body of wheelchair�...
  • Page 12 6. UNFOLDING & FOLDING ® THE ZOOMER ® Completely unfold the body of chair to positioning PIN for positioning� The positioning PIN must be positioned� As shown in figure, firstly release the knob, then pull the left and right...

  • Page 13: Folding The Zoomer

    7. FOLDING THE ZOOMER ® ® As shown in Figure, pull the folded wire rope, detach the positioning PIN� As shown in Figure, press the wheelchair body� As shown in the Figure, the wheelchair is drawn to the positioning PIN�...
  • Page 14 7. FOLDING THE ZOOMER ® ® As shown in Figure, the first is to release the knob, and then push the left and right anti-tilting wheel to position, folding is finished.

  • Page 15: 7�1 - 7�2 Frame Quick Release Unfolding & Folding

    7.1 FRAME QUICK RELEASE ® UNFOLDING & FOLDING 7.1 Quick Disassembly of Frame-Assembly Place the rear wheel frame into the front frame as shown� After completion, it is shown as follows� 3. Note: The control wire is actually inserted into the rear wheel frame’s magnetic hole...
  • Page 16 7.1 FRAME QUICK RELEASE ® UNFOLDING & FOLDING When moving the chair, the handling can only be conducted through following position, as shown in the figure, and other positions may cause injuries to the handling person�...
  • Page 17 7.2 FRAME QUICK RELEASE ® UNFOLDING & FOLDING 7.2 Quick Disassembly of Frame-Assembly Pull the positioning pin� Pull the positioning pin� Disassemble the chair in the direction shown in the figure. After disassembly, it is shown as follows�...

  • Page 18: Installing The Battery

    8. INSTALLING THE BATTERY ® ng the Battery Hold the battery as shown and align it with the terminals as indicated in Figure E3� After aligning, slide the battery onto the terminals and downward� Press into the holder as shown in Figure E4� Then rotate battery’s holding knob into the middle ery as shown and align it with the terminals as indicated in Figure E3.

  • Page 19: Charging The Battery

    9. CHARGING THE BATTERY ® The battery is charged by general AC power (AC 110-220V 50-60HZ)� The charging port is located under the part in front of control panel� Insert the separating charger with three-connector line into the port of charging under the front of control panel (Figure E6)�...

  • Page 20: Electromagnetic Brake System

    Switch to “Free Wheeling” mode by pushing the position the rear wheels rotate freely so that the ZOOMER can be moved around ® freely� This mode can be useful if a Caregiver will be pushing the ZOOMER with a ® rider in the chair�...

  • Page 21: Maximum Load Limit

    , ensure the power if OFF and the Brake ® Levers (2) are in the Lock or Drive position� The rider should never exist the ZOOMER ® when the rear wheels are in “Free Wheeling” mode as this is unsafe and the ZOOMER may move from underneath the rider�...

  • Page 22: Control Panel

    13. CONTROL PANEL 13. Control panel ® Power button Press this button to turn on th Press this button to increase th Acceleration button “+” Maximum speed: 6 km/h Press this button to decrease t Deceleration button “-“ Minimum speed: 2 km/h...

  • Page 23: Powering On The Zoomer

    14. POWERING ON THE ZOOMER ® ® Powering On the ZOOMER™ In order to ensure your personal safety, the control panel must be installed safely (as shown in Figure A1)� If any switch on the control panel fails to work or has...

  • Page 24: Safe Joystick Operation

    Be careful not to release the joystick too suddenly� The sudden go faster. The ZOOMER™ will gradually increase its speed when starting and the maximum speed is 3.7 mph release of the joystick may cause loss of balance and could cause you to overturn, resulting in personal injury�...
  • Page 25 All LED lights are lit When all LED lights are lit the All LED lights are lit When all LED lights are lit the ZOOMER® ZOOMER is fully charged ® is fully charged...
  • Page 26 17. LED DISPLAY NOTIFICATIONS GUIDE ® LED’s light up from left to right again and again. LED’s light up from left to right in order The mobility chair is still again and again. mode. The joystick will not function when LED’s light up from left to...

  • Page 27: Technical Specifications

    18. TECHNICAL SPECIFICATIONS ® Size unfolded: length x width x height 34�6 x 24�5 x 35�8 inches Size folded: length x width x height 44�4 x 25�6 x 11�8 inches Suggested User Weight 300 lb (124�7kg) maximum Gross Weight Weight with battery: 39�7 lbs...
  • Page 28 18. TECHNICAL SPECIFICATIONS ® Battery Type Lithium battery Rated Capacity 10�5 AH Output Voltage 24 volts DC Controller Type Double-drive design controller for brushless DC motors Front Wheels Size 7 inches Type Solid PU tires Number of Wheels 2 wheels...

  • Page 29: Electromagnetic Interface Warning

    19. ELECTROMAGNETIC ® INTERFACE WARNING The ZOOMER may be affected by electromagnetic interface (EMI), which can ® cause damage or interface to the chair� Taking protective measures against the risk of interfaces is very important� Electromagnetic wave sources radio station, television stations, radio transmitters, two-way radio equipment (such as walkie talkie), mobile phones and computers�...

  • Page 30: Reminder Safety Tips

    When using the ZOOMER®, the user should always pay attention to potential danger� • When the ZOOMER® is not in use, please cut off the power supply, charge the battery and store it in a clean and dry place� •...

  • Page 31: Transporting The Zoomer

    ® ® until it latches� Move the brake levers (2) to the “Free Wheeling” position� Now you can grab the cross bar, lift one end and you pull the ZOOMER behind you� ® You can place the ZOOMER into the trunk of your car or store it in a storage area ®...

  • Page 32: Weight Distribution

    These surfaces may cause damage to the wheels, bearings, shafts, motor and other parts� Please pay attention to local traffic rules when crossing the street in the ZOOMER � ®...

  • Page 33: Using The Zoomer ® On A Ramp

    It is recommended not to drive on continuous uphill or downhill paths� Operating the ZOOMER in Reverse ® Be cautious and go slow when driving the ZOOMER in reverse� Be aware of ® uneven surfaces and obstacles� Do not drive the ZOOMER backwards on a slope! ®...

  • Page 34: Avoiding Stairs, Steps And Escalators

    Using a Ramp ZOOMER should not be used to travel upstairs, downstairs or on escalators! ® Doing so could cause serious damage to you and the ZOOMER � ® Battery Safety and Warnings Keep metal tools and other metal items away from the battery terminals�...

  • Page 35: Over-Current Protector

    4 hours� But if the battery runs out, it may take 5-6 hours to full charge, when the LED turns green from orange� When not using the ZOOMER for a long period of time, it should be charged once ®...

  • Page 36: Install/Remove The Battery

    So when you see the red LED light flickering, you need to charge the battery. Once you see the red light flickering, please charge the ZOOMER see the red LED light flickering, you need to charge the battery. Once you see the red light flickering, please charge the ZOOMER battery within one week.

  • Page 37: Over-Discharge Protector

    ZOOMER battery within one week� ® charge the battery. Once you see the red light flickering, please charge the ZOOMER battery within one week. ® When the battery is out of power, please charge within one week�...

  • Page 38: Lifting The Zoomer

    34. LIFTING THE ZOOMER ® ® Lifting the ZOOMER ® When lifting the ZOOMER , first check to see that the two locking pins are ® engaged into their holes� Then place your hands on the frame as shown below� Lift the ZOOMER using your legs and keeping your back straight�...

  • Page 39: Troubleshooting

    ZOOMER® will be displayed in the speed display lights through the fault codes in the form of LED lights flashing on the control panel. When a “fault code” LED light is flashing, first shut down the ZOOMER and restart�...
  • Page 40 35. TROUBLESHOOTING ® Potential Malfunctions Potential Malfunctions Malfunction Explanation Solution for mal Malfunctions Explanation Solution for Malfunction The left motor Hall sensor is malfunctioning Contact your local dealer for service support The left motor Hall sensor Call customer service�...
  • Page 41 35. TROUBLESHOOTING ® Malfunctions Explanation Solution for Malfunction The right motor is malfunctioning Check for a loose terminal connection on the The right motor is Check for a loose terminal malfunctioning connection on the motor� The 5th light flashes...
  • Page 42 35. TROUBLESHOOTING ® Malfunctions Explanation Solution for Malfunction Too much current to the motor. Stop the ZOOMER by returning the joystick Too much current to the motor. Stop the ZOOMER by returning the joystick ® ® Too much current to the motor.

  • Page 43: Included Components

    36. INCLUDED COMPONENTS ® Included Components Name Quantity Mobility Chair Lithium Battery Joystick Controller Charger Owner’s Manual...

  • Page 44: Anti-Theft Function

    37. ANTI-THEFT FUNCTION ® Anti-theft function is OFF Anti-theft function is ON Anti-theft mechanism After switching on the power supply, press and hold the power button for 4~5 seconds to turn off the power supply automatically, then it has entered the anti- theft mechanism, if locked, it cannot be operated�...
  • Page 45 ®...

  • Page 46: Warranty

    (6) months from the original purchase date� If within such warranty period any such component or part shall be proven to Journey Health & Lifestyle’s option, be repaired or replaced with new or refurbished product components� In some cases an installation kit may be provided to the owner to facilitate installation of a replacement product component�...
  • Page 47 Zoomer product when purchased directly from Journey Health & Lifestyle (USA) or its authorized distributors and is nontransferable� If you purchased a ZOOMER from one of Journey Health & Lifestyle (USA) or its authorized distributors and is nontransferable� If you purchased a ZOOMER from one of Journey Health &...
  • Page 48 Scan Here With Your Phone To Get Started! OPEN YOUR AIM IT AT THE TAP THE CAMERA QR CODE BANNER zoomer ® If you have any questions, call us at our toll free number: 1-800-958-8324 www.shopjourney.com...

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