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Guarantee
The 5 year guarantee
•
Available on registration in the UK only.
Your standard 2 year guarantee is extended for an
additional 3 years when you register the product within
28 days of purchase with Morphy Richards. If you do
not register the product with Morphy Richards within
28 days, your product is guaranteed for 2 years. To
validate your 5 year guarantee, register with us online
at www.morphyrichards.co.uk.
N.B. Each qualifying product needs to be registered
with Morphy Richards individually.
Please note that the 5 year guarantee is only
available in the UK and Ireland. Please refer to the
2 year guarantee for more information.
The 2 year guarantee
To qualify for the 2 year guarantee, the appliance must
have been used according to the instructions supplied.
It is important to retain the retailer's receipt as proof of
purchase. Staple your receipt to this back cover for
future reference.
Please quote the following information if the product
develops a fault. These numbers can be found on the
base of the product.
Model number:
Serial number:
All Morphy Richards products are individually tested
before leaving the factory. In the unlikely event of any
appliance proving to be faulty within 28 days of
purchase, it may be returned to the place of purchase
for it to be replaced. Alternatively, if you have a
,
problem, don
t take it back to the retailer, instead call
our helpline: 0844 871 0949 (for products purchased
within the UK only).
If the fault develops after 28 days and within 24
months of original purchase, you should contact the
Morphy Richards Helpline number quoting the Model
number and Serial number on the product, or write to
Morphy Richards at the address shown on the back of
this booklet. However, if you suspect a fault, follow the
simple checks detailed below before retrying the
appliance or calling the helpline.
•
Check the filters for blockages.
•
Check the tools / tubes for blockages.
•
Check the plug is firmly in the socket.
•
Check the socket is working by trying another
appliance.
•
Check the fuse in the plug.
1
Subject to the exclusions set out below, the faulty
appliance will then be repaired or replaced and
dispatched usually within 7 working days of receipt.
You may be asked to provide a copy of the proof of
purchase.
If, for any reason, this item is replaced during the 2
year guarantee period, the guarantee on the new item
will be calculated from original purchase date.
Therefore, it is vital to retain your original till receipt or
invoice to indicate the date of initial purchase.
Exclusions
Morphy Richards shall not be liable to replace or repair
the goods under the terms of the guarantee where:
1
The fault has been caused or is attributable to
accidental use, misuse, negligent use or used
contrary to the manufacturer's recommendations
or where the fault has been caused by power
surges or damage caused in transit.
2
The appliance has been used on a voltage supply
other than that stamped on the product.
3
The filters have not been cleaned and replaced as
instructed on page 6.
4
Repairs have been attempted by persons other
than our service staff (or authorised dealer).
5
The appliance has been used for hire purposes or
non domestic use.
6
The appliance is second hand.
7
Morphy Richards are not liable to carry out any
type of servicing work, under the guarantee.
8
The guarantee excludes consumables such as
some filters.
•
This guarantee does not confer any rights other
than those expressly set out above and does not
cover any claims for consequential loss or damage.
This guarantee is offered as an additional benefit
and does not affect your statutory rights as a
consumer.
Morphy Richards products are intended for household use only.
Morphy Richards has a policy of continuous improvement in product quality and
design. The company, therefore, reserves the right to change the specification of
its models at any time.
Contact
UK Helpline
0844 871 0949
UK Replacement Parts
0844 873 0715
Ireland Helpline
1800 409 119
Web
IMPORTANT!
Filter maintainance
Pre-motor filter
Clean
1 month
1
4
7
Exhaust filter
Replace
6 months
2
3
1 month
5
6
8
9
UK Replacement Parts
0844 873 0715
www.morphyrichards.com
Web
6
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