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Resolving Software and Hardware Incompatibilities Using Microsoft Using the Last Known Good Configuration Dell Diagnostics Before you start testing Beep Codes ........
• How to set up my computer • How to care for my computer • Basic troubleshooting information • How to run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to open my computer cover...
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• How to configure system settings • How to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Quick Reference Guide Find It Here Dell™ Product Information Guide User’s Guide ® ® Microsoft Windows...
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Select your region or business segment to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier support website at premier.support.dell.com. The website may not be available in all regions. Windows Help and Support Center Click the Start button and click Help and Support.
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What Are You Looking For? • How to reinstall my operating system • How to use Linux • E-mail discussions with users of Dell Precision™ products and the Linux operating system • Additional information regarding Linux and my Dell Precision computer...
Setting Up Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. You must complete all steps to properly set up your computer. Connect the keyboard and the mouse. Connect the modem or the network cable.
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Connect the monitor. Depending on your graphics card, you can connect your monitor in various ways. NOTE: You may need to use the provided adapter or cable to connect your monitor to the computer. Quick Reference Guide...
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For single- and dual-monitor capable cards with a single connector One VGA adapter: Use the VGA adapter when you have a single-monitor graphics card and you want to connect your computer to a VGA monitor. Dual VGA Y cable adapter: Use the appropriate Y cable when your graphics card has a single connector and you want to connect your computer to one or two VGA monitors.
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For dual-monitor capable cards with one DVI connector and one VGA connector One DVI connector and one VGA connector: Use the appropriate connector(s) when you want to connect your computer to one or two monitors. For dual-monitor capable cards with two DVI connectors Two DVI connectors: Use the DVI connectors to connect your computer to one or two DVI...
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Connect the speakers. NOTE: If your computer has a sound card installed, connect the speakers to the card. Connect the power cables and turn on the computer and monitor. Quick Reference Guide...
Install additional software or devices. Before you install any devices or software that did not come with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system.
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5.25-inch drive bays Can hold a CD/DVD drive, or a Media Card Reader, floppy drive, or SATA hard drive in a 5.25-inch drive bay carrier. NOTE: floppy-drive/ Media Card Reader and hard-drive carriers are not interchangeable. 5.25-inch drive bay with Can hold a CD/DVD drive, or a Media Card Reader, floppy drive, or SATA hard special 3.5-inch drive drive in a 5.25-inch drive bay carrier.
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See "Diagnostic Lights" on page 35 for a description of light codes that can help you troubleshoot problems with your computer. microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. headphone connector Use the headphone connector to attach headphones.
Back View power connector Insert the power cable. The appearance of this connector may differ from what is pictured here. card slots Access connectors for any installed PCI, PCI-X, or PCI Express cards. NOTE: express x16, one PCI express x8 (wired as x4), and two PCI-X slots; the connector slots at the top and at the bottom support half-length cards: two PCI express x8 slots (wired as x4).
Back Panel Connectors parallel connector line-out/ headphone connector mouse connector USB 2.0 connectors (3) Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address.
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link integrity light • Green — A good connection exists between a 10-Mbps network and the • Orange — A good connection exists between a 100-Mbps network and the • Yellow — A good connection exists between a 1000-Mbps (or 1-Gbps) network •...
Inside View power supply hard drive bay memory shroud NOTICE: The memory shroud holds the (optional) memory riser cards in place; its thumbscrews must be sufficiently tight in order to secure the risers and to avoid damage. front fan card fan 5.25-inch drive bay with 3.5-inch drive panel plate 5.25-inch drive bay Quick Reference Guide...
Instructions for using the Dell Diagnostics and reinstalling drivers • Information on how to contact Dell You can access the User’s Guide from your hard drive or the Dell Support website at support.dell.com. Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
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NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer. 1 Follow the procedures in "Before You Begin" in the User’s Guide. NOTICE: Opening the computer cover while the computer is running could result in a shutdown without warning and a loss of data in open programs.
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6 Locate the three hinge tabs on the edge of the computer. 7 Grip the sides of the computer cover and pivot the cover up, using the hinges as leverage points. 8 Release the cover from the hinge tabs and set it aside in a secure location. NOTICE: The computer cooling system cannot function properly while the computer cover is not installed.
Computer Stand CAUTION: Your computer is heavy (it has an approximate minimum weight of 55 lbs) and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt it; this computer requires a two-man lift. Always lift correctly to avoid injury; avoid bending over while lifting. See your Product Information Guide for other important safety information.
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5 Align the center of the stand with the center of the computer. 6 Carefully, with the help of an assistant, tilt the computer backwards slightly- just high enough to slide the stand beneath it. 7 Slide the rear of the stand into the rear foot of the computer, and ensure that the alignment guide slides into place.
If an error message occurs in a program, see the program’s documentation. • If the recommended action in the troubleshooting section is to see a section in your User’s Guide, go to support.dell.com (on another computer if necessary) to access your User’s Guide. Quick Reference Guide...
Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support.
5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
2 When the DELL™ logo appears, press <F12> immediately. NOTE: If you see a message stating that no diagnostics utility partition has been found, see "Starting the Dell Diagnostics From the Drivers and Utilities CD" on page 33. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop.
ResourceCD menu. 7 Select the option to start the Dell Diagnostics and press <Enter>. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
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Code Cause 1-1-2 Microprocessor register failure 1-1-3 NVRAM read/write failure 1-1-4 ROM BIOS checksum failure 1-2-1 Programmable interval timer failure 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure Video Memory Test failure 1-3-1 through 2-4-4 Memory not being properly identified or used 1-3-2 Memory problem 3-1-1...
If the problem is still not resolved, contact Dell for technical assistance. The computer is in a normal Press the power button to turn the computer off condition;...
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The BIOS is not executing. Ensure that the processor is seated correctly and restart the computer. See "Processor" in your User’s Guide. If the problem is still not resolved, contact Dell for technical assistance. A possible power supply Perform the procedure in "Power Problems"...
(see "Resolving Software and Hardware Incompatibilities" on page 30). Move each card one at a time to a different PCI slot and restart the computer after each move. If the problem persists, contact Dell. Quick Reference Guide...
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If the problem persists or the computer has integrated graphics, contact Dell. Reseat all power and data cables and restart the computer. Reinstall all USB devices, check cable connections, and then restart the...
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Press <F1> to boot to the operating system. Run the Dell Diagnostics. See your User’s Guide for more information. If the memory module passes, shut down the computer, remove the memory module, and then repeat the...
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• If available, install properly working memory of the same type into your computer. • If the problem persists, contact Dell. Contact Dell for technical assistance. • Ensure that no special memory module/memory connector placement requirements exist.
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If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 30). If the problem persists, contact Dell. Watch your monitor for on-screen messages. None. Quick Reference Guide...
For help locating your User’s Guide, see "Finding Information" on page 5. Go to the Dell Support website at support.dell.com and use one of the following support tools: read white papers on the latest technology or communicate with other Dell users at the Dell forum chat room.
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注: 注: • • • • • (DSS) • • • • Dell ™ • • • Drivers and Utilities CD Resource CD 注: support.dell.com 注: support.dell.com Dell...
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• • • • • • • • • • • • Microsoft Windows Dell ™ ® ® Microsoft Windows Start Users and system guides User’s Guide Drivers and Utilities CD ® ® Microsoft Windows • support.dell.com • Help and Support...
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• • Dell • • • • • • (DSS) Dell • Windows XP • • Dell 注: 注: Dell Windows Start support.dell.com premier.support.dell.com Help and Support Dell...
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• • Linux • Dell Precision • Linux Dell Precision 注: 注: Dell Linux • Linux.dell.com Linux • Lists.us.dell.com/mailman/listinfo/linux-precision Drivers and Utilities CD (ResourceCD)
Hardware Troubleshooter Start Search Search Results hardware troubleshooter my computer ® Microsoft Windows Microsoft Windows XP 注意: Start System Restore 注意: Start Restore my computer to an earlier time Next Select a Restore Point Help and Support hardware troubleshooter hardware troubleshooter ®...
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Next 注意: Start System Restore Undo my last restoration Next System Restore Windows XP Start Performance and Maintenance System System Restore Turn off System Restore <F8> Last Known Good Setting 注意: • • Drivers and Utilities CD Restoration Complete → Accessories All Programs 200 MB Control Panel...
注: Drivers and Utilities CD Drivers and Utilities CD DELL 注: <Enter> Onboard or USB CD-ROM Drive Boot from CD-ROM ResourceCD Dell Run the 32 Bit Dell Diagnostics Dell 警告: • • Dell Dell Dell <F12> Windows Onboard or USB CD-ROM Drive CD-ROM <Enter>...
• • • • • • • • • • • • Microsoft Windows Dell™ ® ® Microsoft Windows Drivers and Utilities ® Microsoft Windows • support.jp.dell.com • ®...
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• Diagnostics • • • • • • Dell • Windows XP • • メモ: メモ: premier.dell.co.jp/premier Dell™ 3.5 Windows support.jp.dell.com Dell Premier...
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• • Linux • Dell Precision™ Linux • Dell Precision Linux Resource メモ: メモ: Linux • Linux.dell.com • Lists.us.dell.com/mailman/listinfo/linux-precision Drivers and Utilities...
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Drivers and Utilities DELL メモ: USB CD-ROM Onboard or USB CD-ROM Drive Boot from CD-ROM CD-ROM ResourceCD Dell Diagnostics Run the 32 Bit Dell Diagnostics 32 Dell Diagnostics <F12> Dell Diagnostics Boot to Utility Partition <Enter> Main Menu Dell Diagnostics <F12>...
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