Mitel 112 Planning And Installation Manual
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Mitel 112 Planning And Installation Manual

Mitel 112 Planning And Installation Manual

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Mitel 112 Single-Cell DECT for
MiCloud Connect
PLANNING AND INSTALLATION GUIDE
Release 1.0

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  • Page 1 Mitel 112 Single-Cell DECT for MiCloud Connect PLANNING AND INSTALLATION GUIDE Release 1.0...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    RELATED DOCUMENTATION ..........................9 INTRODUCTION – SYSTEM OVERVIEW ..............10 HARDWARE SETUP ............................10 COMPONENTS OF MITEL RFP 12 SINGLE CELL DECT SYSTEM ................10 MITEL 112 DECT HANDSET ............................. 10 RFP 12 BASE STATION ............................. 10 REPEATER ................................10 VOIP ADMINISTRATION INTERFACE ........................
  • Page 4 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect HALLWAYS ................................18 MULTIPLE BUILDINGS ............................. 18 GATHERING SITE REQUIREMENTS AND INFORMATION ..................19 OBTAIN A FLOOR PLAN ............................19 IDENTIFY INTERFERENCE SOURCES ........................19 CLARIFY COVERAGE EXPECTATIONS ........................19 CONSIDER TRAFFIC CAPACITY ..........................
  • Page 5 112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide LOG IN TO THE VOIP ADMINISTRATION INTERFACE ..................... 29 CONFIGURE SYSTEM PARAMETERS ........................30 ADD EXTENSIONS AND HANDSETS ........................35 REGISTER THE HANDSETS ..........................37 CONFIRM PROVISIONING ..........................40 TEST 1: INBOUND INTERNAL CALL ......................... 40 TEST 2: INBOUND EXTERNAL CALL .........................
  • Page 6 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect HOME/STATUS PAGE ............................62 CONFIGURATION SETTINGS FILE ........................63 CREATE A BACKUP CONFIGURATION FILE ......................63 RESTORE THE BACKUP CONFIGURATION FILE ....................... 64 SYS LOG ................................65 SIP LOGS ................................66 HANDSET SETTINGS MENU ..........................

  • Page 7: About This Document

    Planning and Installation Guide ABOUT THIS DOCUMENT This document describes the configuration, customization, management, operation, maintenance and troubleshooting of the Mitel RFP 12 Single Cell DECT system (Mitel 112 DECT handset, base station, and repeaters). AUDIENCE This guide is intended for the following technical audiences: •...

  • Page 8: Abbreviations

    Planning Describes networking and power requirements, environmental requirements, and architectural considerations for deploying a DECT 112 system. This section also provides details about conducting a site survey to ensure an optimal installation. Make Handset Ready Provides instructions on how to assemble handsets for use in the...

  • Page 9: Related Documentation

    This knowledge base article provides links to articles that describe how to use MiCloud Connect. • Mitel RFP 12 Single Cell Base Station Safety Instructions are included in the product package. • Mitel 112 DECT Phone Safety Instructions are included in the product package.

  • Page 10: Introduction - System Overview

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect INTRODUCTION – SYSTEM OVERVIEW The MITEL RFP 12 Single Cell DECT system is a VoIP solution that supports up to 20 registered handsets and three repeaters. HARDWARE SETUP The base-stations are mounted on walls or desks so that each base-station is separated from others by up to 10 meters (for indoor installation).

  • Page 11: Voip Administration Interface

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide The RFP 12 provides the following features: • Up to three repeaters are supported per base station. • Wide-band audio • DECT encryption • Automatic registration • Maximum of three repeaters in a daisy chain...

  • Page 12: Media Protocols

    Single Cell Setup: Maximum number of simultaneous calls Repeater: Maximum number of calls (narrow band) MEDIA PROTOCOLS The following matrix shows the media protocols in effect when DECT 112 phones in MiCloud Connect communicate with other endpoints: ENDPOINT DECT 112 MEDIA...

  • Page 13: Features And Limitations

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide FEATURES AND LIMITATIONS The following table lists supported features, features with limitations, and unsupported features for the DECT 112 phone on MiCloud Connect. FEATURE STATUS NOTES Basic Call Control Supported •...
  • Page 14 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect FEATURE STATUS NOTES Feature Interaction Supported • Account Codes • Auto-Attendant • Backup Auto- Attendant • CallerID • Always-on Call Recording • Hunt Group • MWI (Notify) • Paging Group •...

  • Page 15: Planning

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide FEATURE STATUS NOTES Voicemail Limitation If a user resets the voicemail password in the Connect portal, the password will also have to be updated in the VoIP Administration interface. If the password...

  • Page 16: Planning Overview

    Important Note: Mitel is not responsible or liable for any fraud or unauthorized use (for example, toll charges) that result from your installation not adhering to this requirement.

  • Page 17: Understanding Environmental Requirements

    Range and system capacity might be reduced if components are located less than one meter apart. DECT 112 components emit RF radiation that is below all government and industry limits. However, some devices containing sensitive microphones can be affected by this radiation and should be kept at a distance from DECT 112 components.

  • Page 18: Hallways

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect repeaters can link to the base or other repeaters through stairwells or other openings in the building. When planning multi-floor installations, it is helpful to think in three dimensions. Here...

  • Page 19: Gathering Site Requirements And Information

    Determine if there are other DECT devices in use, such as headsets that use the DECT frequency band or residential DECT systems. If there are additional non-DECT 112 DECT devices in use, fewer DECT channels will be available for the DECT 112 to select from for an optimum signal.

  • Page 20: Conducting A Site Survey

    A powered-on base station that is otherwise in a factory default state. Make a note of the MAC address of the Mitel RFP 12 base station (located at the bottom panel). (The Ethernet cable does not need to be plugged in at this stage because the site survey focuses on the received signal strength between the base station and handset.)

  • Page 21: Walk The Site To Measure Rssi Levels

    Nonetheless, the smaller the dBm number on the handset, the stronger the signal. For example, here is how the handset displays an RSSI of -49dBm: The Mitel RFP 12 components function properly when RSSI levels are as follows: • For handsets: -75 dBm or better. (This value appears on the handset as 75 or a lower number;...

  • Page 22: Identify Repeater Locations (If Applicable)

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect IDENTIFY REPEATER LOCATIONS (IF APPLICABLE) Follow these steps to identify the best locations for repeaters: 1. On the floor plan, note the edge of the base station signal range (where the handset RSSI value reads higher than 75 dBM).

  • Page 23: Make Handset Ready

    The recommended procedure to use for inspection is as follows: 1. Examine all relevant components for damage. 2. If damage is detected, make a “defective on arrival – DOA” report to Mitel Customer Service. The Mitel Customer Service representative will initiate the necessary procedure to process the return.

  • Page 24: Before Using The Phone

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect BEFORE USING THE PHONE OPEN BACK COVER 1. Press down the back cover and slide it towards the bottom of the handset. 2. Remove back cover from handset.

  • Page 25: Record Handset Serial Number (Ipei Number)

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide RECORD HANDSET SERIAL NUMBER (IPEI NUMBER) The International Portable Equipment Identity (IPEI) of each handset is printed either on a label located behind the battery or on the packaging label. Remove the handset back cover, take out the battery (if installed) and record the IPEI number.

  • Page 26: Using The Handset

    The battery displayed in the top right of the screen indicates the charging status. USING THE HANDSET For instructions about how to use the handset features, refer to the Mitel 112 DECT Phone (Universal) Handset User Guide available in the...

  • Page 27: Base Station Mechanics

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide BASE STATION MECHANICS The base station front panel has an LED indicator that signals the different functional states of the base unit and occasionally of the overall network. The indicator is off when the base unit is not powered.
  • Page 28 3. If there are multiple base stations available, use the down/up cursor to select the MAC address of the desired base. The base IP address is displayed. 4. Record the IP address. 5. Configure the 112 DECT Phone on Communications Platform.

  • Page 29: Configure Communications Platform

    MiCloud Connect system. To enable users to use the DECT 112 phone in MiCloud Connect, you must first add the users to the system so that handsets can be assigned to the users. You can add users through the Connect Portal.

  • Page 30: Configure System Parameters

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect 5. In the browser address bar, enter http://<IP Address of Base Station>. 6. Enter the following credentials: • Username: admin (default) • Password: <your password> 7. Click Sign In. 8. The browser displays the Welcome page of the VoIP Administration interface. It lists the base station information.
  • Page 31 112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide • Do not edit any settings outside of the IP settings section. • Click Save. 3. Click Time in the left menu pane and do the following: • Configure the Time Server setting as follows: If Off-Net: pool.ntp.org...
  • Page 32 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect 4. Click Country in the left menu pane, and do the following: • Configure the settings as follows: Select Country: Select the country of the Cloud instance (US, Canada, United Kingdom, or Australia).
  • Page 33 112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide 5. Click Management in the left menu pane, and do the following: • Configure the following settings in the Settings section with these values: Management Transfer Protocol: HTTP HTTP Management upload script: /CfgUpload •...
  • Page 34 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect Configuration File Download: blank Base Specific File: US/Canada: US-CfgUpload-SRTP UK: UK-CfgUpload-SRTP AUS: AU-CfgUpload-SRTP • Click Save. 6. Click Security in the left menu pane, and do the following: • In the Password section, change the administrator password used to access this interface.

  • Page 35: Add Extensions And Handsets

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide ADD EXTENSIONS AND HANDSETS Important Note: Before you begin, ensure that users have been added in the Connect Portal so that the DECT handsets can be assigned to these users. Note the DID, extension, and voicemail PIN for each user.
  • Page 36 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect Server: Select the MiCloud Server - 3psbc.sky.shoretel.com Call waiting feature: Enabled BroadWorks Feature Event Package: Disabled Forwarding Unconditional: Disabled Forwarding No Answer Number: Disabled Forwarding on Busy Number: Disabled •...

  • Page 37: Register The Handsets

    5. Select the Extension option checkbox. 6. Click Start SIP Registration. REGISTER THE HANDSETS To register the Mitel 112 DECT handsets to the base, do the following: 1. Log in to the VoIP Administration interface page using the following credentials: •...
  • Page 38 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect 5. On the Extensions and Handset page, do the following: • Click the Handset link. • Select the check box next to the handset that you want to register. •...
  • Page 39 112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide a) Select main menu “Connectivity”. b) Select menu “Register”. d) After a while the handset is registered, and the c) Type in the “AC code” and press “OK” to start idle display is shown.

  • Page 40: Confirm Provisioning

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect Note: After you have configured the handsets on a base station, ensure that you have changed the administration interface username and password, and the handset AC codes from the default values to prevent unauthorized access.

  • Page 41: Test 3: Outbound Internal Call

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide • For an incoming external call, confirm that the DECT phone is ringing while displaying the caller’s name and caller ID number on the screen. • Answer the incoming external call on the DECT phone by pressing the green ‘receiver icon’...

  • Page 42: Manage Repeaters

    112 Single-Cell DECT for MiCloud Connect MANAGE REPEATERS NOTE: Most DECT 112 systems are pre-configured before they are delivered to a customer site. If that is the case for your deployment, you can skip this section because the DECT 112 devices have already been registered and configured.
  • Page 43 112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide 6. Click Save. Understanding DECT Sync Mode The values for the DECT sync mode parameter are as follows: PARAMETER DESCRIPTION DECT sync Manually: User is controlled by manually assigning mode “Repeater RPN”...

  • Page 44: Register A Repeater

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect REGISTER A REPEATER After adding a new Repeater, it must be registered to the base station to function. Registered repeaters are used to increase the DECT signal coverage area and can be installed at the locations determined by the Site Survey.

  • Page 45: View A List Of Repeaters

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide 5. Perform a factory reset of the repeater by pressing and holding the reset button on the back of the repeater for about 3 seconds until the LED turns solid red, and then release the button.
  • Page 46 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect The parameters displayed on the Repeaters page are as follows: PARAMETERS DESCRIPTION Repeater unit identity in the chained network. Permitted Output: Positive Integers The Radio Fixed Part Number is an 8-bit DECT cell identity allocated by the installer.

  • Page 47: Perform A Site Survey To Confirm Coverage

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide “Conn. term. wait” (Repeater): All FWU is complete and is now waiting for connections to stop before the repeater restarts. Complete HS/repeater: The FWU process is complete. Error: The device is not able to perform the firmware update process.

  • Page 48: Understanding Repeater Rssi Levels

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect 8. Place a test phone call to a wired phone to check audio performance as you move about the site. 9. Walk the complete coverage area to verify an adequate signal in all locations over the desired area.

  • Page 49: Install Additional Bases

    Note: The dBm value is a measurement used to report RSSI levels and is usually represented as a negative value. A -40 dBm signal is stronger than a -60 dBm signal. However, unlike the VoIP Administration interface, the Mitel DECT 112 handset does not display the dBm value with a minus sign.

  • Page 50: Update From Firmware Version 4.Xx Or Higher

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect To find the current firmware version, follow these steps: 1. Log in to the VoIP Administration interface page using the following credentials: • User name: admin • Password: <your password>...
  • Page 51 112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide • Password: <your password> The Home/Status page is displayed. 2. Click Firmware Update, and enter values for the following fields based on the parameter table below: • Firmware update server address (see table) •...

  • Page 52: Update From Firmware Version 3.55 Or Lower (Tftp Only)

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect 3. Click Save/Start Update. UPDATE FROM FIRMWARE VERSION 3.55 OR LOWER (TFTP ONLY) If your firmware version is 3.55 or lower, use the procedures in this section to download the firmware files and load the files on a TFTP server to update the firmware.
  • Page 53 112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide 2. Copy the firmware files into their respective folders. (The 9430 folder is for the base station and the 8430 folder is for the handset.) • C:\TFTP\9430\9430_v0355_b0004.fwu • C:\TFTP\8430\8430_v0355_b0004.fwu 3. In the TFTP server settings, enter C:\TFTP in the Base Directory field and change the Timeout to 20 seconds.
  • Page 54 Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect 5. Click Firmware Update, and enter the following values: a. In the Firmware update server address field, enter the IP address of the TFTP server. b. Leave the Firmware path field blank.

  • Page 55: Verify Firmware Update

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide 6. Click Save/Start Update. 7. Monitor the log on the TFTP server to confirm that the file transfer is happening. The Base LED starts flashing (orange, then red, and then solid green). The base station performs its upgrade first.

  • Page 56: Diagnostics And Troubleshooting

    REPEATER LED STATES on page 68 TROUBLESHOOTING TIPS This section describes various symptoms you might see in a DECT 112 system, their causes, and corrective actions to address them. HANDSET IS STUCK ON “SEARCHING” SCREEN Cause: The base station is out of range or a nearby repeater is not functional If the problem clears when you move the handset close to the handset’s base station,...

  • Page 57: Handset Displays "Deregistered

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide Cause: Insufficient free DECT channels If there are no free DECT channels available for the handset to connect to a base station or repeater, the phone might enter “Searching” mode. Check that channel limits for the system have not been exceeded.

  • Page 58: Cannot Register Handset

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect c) Select the check box next to the Extension whose State is <blank> but that has an IPEI associated with it, and then click Start SIP Registration(s). The base station will show a red blinking LED during the SIP Registration process, which can take up to 10 minutes.

  • Page 59: Repeater Will Not Synchronize With Its Base

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide • If it shows “SIP Registered”, the Extension has been registered to the handset. • If it shows “SIP Error”, do the following: a) Select the check box for the extension, and then click Start SIP Registration, ensuring that the handset is near the base station.

  • Page 60: Intermittent Or Unreliable Response By The Handset

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect INTERMITTENT OR UNRELIABLE RESPONSE BY THE HANDSET Check the following items: • Ensure that the handset’s IPEI appears in the Extensions and Handset page for only one base station. •...

  • Page 61: Cannot Log Into A Base Station With Voip Administration Interface

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide CANNOT LOG INTO A BASE STATION WITH VOIP ADMINISTRATION INTERFACE To log into the base station, first try entering the following from a PC on the same subnet as the base: http://<IP_address_of_Base>.

  • Page 62: Home/Status Page

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect HOME/STATUS PAGE From the Home/Status page in the VoIP Administration interface, you can quickly check the following: • Firmware version of the base • Configuration file version • System time of day and up time •...

  • Page 63: Configuration Settings File

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide PARAMETER DESCRIPTION RF Band The RF band setting for the base Current local time The local time for the base Operation time Time from last boot of base RFPI-Address The RFPI address for the base...

  • Page 64: Restore The Backup Configuration File

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect 2. Save the file on your server using a filename in the following format: <base_station_MAC_Address>_<firmware_version>.cfg Example: 00087b16ef12_355-7.cfg RESTORE THE BACKUP CONFIGURATION FILE 1. Confirm that the base station’s current firmware version matches the backup configuration firmware file that you want to restore.

  • Page 65: Sys Log

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide 2. Navigate to the Configuration page of the VoIP Administration interface, and do the following: a) At the Load Configuration field, click Browse. b) On your server, locate the backup configuration file (with filename format <base_station_MAC_Address>_<firmware_version>.cfg)

  • Page 66: Sip Logs

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect SIP LOGS This page shows SIP server-related messages that are logged during the operation of the system. The full native format of SIP logs is saved in the TFTP server as follows: <MAC_Address><Time_Stamp>SIP.log...

  • Page 67: Using Ip Search

    112 Single-Cell DECT for MiCloud Connect Planning and Installation Guide USING IP SEARCH From the Settings menu, you can use the IP Search menu item (visible if the handset is deregistered) to display a list of all bases within range, even if they are not part of the handset’s system.

  • Page 68: Base Led States

    Planning and Installation Guide 112 Single-Cell DECT for MiCloud Connect • The repeater at RPN 0x11 has an RSSI of -75 dBm. • The repeater at RPN 0x12 has an RSSI of -75 dBm. • Frame Errors (FE) have not been reported by the handset (PP) or base (FP).

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