I Am Not Receiving Messages - Blackberry PEARL 9100 User Manual

User Guide
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit

I am not receiving messages

Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Change an email message filter, 57
Forward messages from a specific email message folder to your device, 54
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
www.blackberry.com/go/docs
Welcome to BlackBerry!
and click BlackBerry Internet Service.
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