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User Guide
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
1.
From your computer, visit the BlackBerry Device Software update site.
2. Click Check for Updates.
3. Connect your BlackBerry device to your computer.
4. On the Update summary screen, select the check box beside the update that you want to install.
5. Do any of the following:
• To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next.
• To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK.
6. Click Next.
7. Complete the instructions on the screen to sign up for or decline email notifications for new software.
8. Click Next > Finish.
Update the BlackBerry Device Software using the BlackBerry Desktop
Software
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in the
BlackBerry Desktop Software.
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device
Software over the wireless network.
Try the following actions:
•
Verify that your BlackBerry device is connected to a wireless network.
•
Verify that your device has enough storage space to update the BlackBerry Device Software.
•
Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service
provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless
service provider.
•
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you
might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
BlackBerry Device Software
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Troubleshooting
