Internet Mail With Blackberry - Frequently Asked Questions - Blackberry 7130G - GETTING STARTED GUIDE FROM O2 Getting Started Manual

Why does the screen on my device turn off?
When you do not use your device for a period of
time, the screen turns off to conserve battery
power. Roll the trackwheel or press any key to turn
the screen on again.
Internet Mail with BlackBerry -
frequently asked questions
Why does the O2 WAP option not appear on the
Home screen?
Verify that your device is connected to the
wireless network and that you are in a wireless
coverage area. See "Connect to the wireless
network" on page 6 for more information.
If your device uses a theme, the option might
appear in a folder or list instead of on the Home
screen. The option might also use a different
name.
If the option still does not appear, contact your
service provider.
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might have to install on your local computer to
enable Internet Mail with BlackBerry to access
your corporate Microsoft Outlook or IBM Lotus
Notes email account when the corporate
messaging server is behind a firewall.
The BlackBerry Mail Connector is designed to
access and copy your messages that are on a
messaging server and send them to Internet Mail
with BlackBerry.
The Internet Mail with BlackBerry email account
setup process is designed to automatically detect
whether the BlackBerry Mail Connector is
required and to prompt you to install the
application.
Why can I not add a third-party email account?
Verify that the third-party email account supports
POP3 or IMAP4. Contact your Internet service
provider for more information about the account
types that you can add.
How do I update my account information?
1. Log in to your Internet Mail with BlackBerry
account. See "Log in to your account" on
page 9 for more information.
2. Click View/Modify. Click Get Link.
3. Edit your account information.
4. Click Submit.
I use multiple accounts. How do I set the email
address that appears in the From field of
messages that I send?
1. Log in to your Internet Mail with BlackBerry
account. See "Log in to your account" on
page 9 for more information.
2. In the Send From Address option, click the
here link. Click Get Link.
3. On the Sent From Address screen, perform
one of the following actions:
•
To use your default Internet Mail with
BlackBerry account as your Sent From
Address, select I want my Sent From
Address to be my handheld email
address.
•
To use an address from one of the email
accounts that you have added, select I
want to choose one of the email
accounts I have set up to be my Sent
From Address. Click Submit. Select an
account.
•
To use another email address, select I
want to customize my Sent From
Address setting to use an email address
that I'll enter. Click Submit. Type the
email address.
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