Faq And Troubleshooting - Global Telecom TITAN 5000 Quick User Manual

 FAQ and Troubleshooting
Problem
My PC cannot
connect to the CPE.
My PC cannot
acquire IP from the
CPE.
My CPE networking
is not working
properly.
I forget the login
password and like to
reset the unit to
factory default.
Re-plug the PC Ethernet cable and check if PC LAN connection

is up or showing activity.
Check if the SYS LED is on. If it is not, check the power cord and

make sure it is connected properly. Also verify that the AC power
supply is available.
If the PC LAN shows no activity and CPE SYS LED is off but the

power cord and ETH cable are connected properly and there is
AC supply, then it is likely the power adapter is damaged. Please
contact distributor to obtain replacement part.
First check if the PC network interface (NIC) is up and working

properly. Then check the PC Network card configuration and
make sure the DHCP is enabled.
To release and renew the correct IP address, please unplug the

Ethernet cable from the PC and wait for about 5 seconds, then
connect it again.
If the problem persists, please contact the operator or distributor

for further diagnoses.
You may want to check if the mobile network connection is up and

running properly. You can do this by login the WEB GUI and check
the Interface Info page.
You can check the Radio settings on the WEB GUI radio setting

to reconnect the device's mobile network.
If the problem cannot be corrected by factory reset, please

contact the operator or distributor for further diagnoses.
You may press and hold the RESET button in the back of the unit

for 5 seconds. The unit will reset and reboot. Please wait until the
unit finishes rebooting to regain access the device WEB GUI
using default login credentials.
If the problem persists, please contact the operator or distributor

for further support. Additional device provision may be required.
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