Maintenance; Faq And Troubleshooting - Global Telecom TITAN 3000 Quick User Manual

Maintenance

This menu allows the user to reboot the device or restore the device to factory defaults. Special care
needs to be taken when restoring factory defaults.

FAQ and Troubleshooting

Problem
My PC cannot connect to
the CPE.
My PC cannot acquire IP
from the CPE.
My CPE networking is not
working properly.
I forget the login password
and like to reset the unit to
factory default.
TITAN 3000
Description
▪ Re-plug the PC Ethernet cable and check if the PC LAN connection is up or
showing activity.
▪ Check if the SYS LED is on. If it is not, check the power cord and make sure it
is connected properly. Also, verify that the AC power supply is available.
▪ If the PC LAN shows no activity and CPE SYS LED is off but the power cord
and ETH cable are connected properly and there is an AC supply, then it is
likely the power adapter is damaged. Please contact the distributor to obtain
replacement parts.
▪ First, check if the PC network interface (NIC) is up and working properly.
Then check the PC Network card configuration and make sure the DHCP is
enabled.
▪ To release and renew the correct IP address, please unplug the Ethernet cable
from the PC and wait for about 5 seconds, then connect it again.
▪ If the problem persists, please contact the operator or distributor for further
diagnoses.
▪ You may want to check if the LTE connection is up and running properly. You
can do this by login into the WEB GUI and checking the Interface Info page.
▪ You can check the Radio settings instruction on page 6 to reconnect the
device's LTE network.
▪ If the problem cannot be corrected by factory reset, please contact the
operator or distributor for further diagnoses.
▪ You may press and hold the RESET button on the back of the unit for 5
seconds. The unit will reset and reboot. Please wait until the unit finishes
rebooting to regain access to the device WEB GUI using default login
credentials.
▪ If the problem persists, please contact the operator or distributor for further
support. Additional device provision may be required.
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