Faq And Troubleshooting - Global Telecom TITAN 5000 Quick Start Manual

FAQ AND TROUBLESHOOTING

Problem
My PC cannot connect
to the CPE
My PC cannot acquire
IP from the CPE
My CPE networking is
not working properly
I forget the login
password and like to
reset the unit to
factory default
TITAN 5000 5G ROUTER | QUICK START GUIDE
Re-plug the PC Ethernet cable and check if PC LAN connection is up or
•
showing activity.
Check if the SYS LED is on. If it is not, check the power cord and make
•
sure it is connected properly. Also verify that the AC power supply is
available.
If the PC LAN shows no activity and CPE SYS LED is off but the power
•
cord and ETH cable are connected properly and there is AC supply, then
it is likely the power adapter is damaged. Please contact distributor to
obtain replacement part.
First check if the PC network interface (NIC) is up and working properly.
•
Then check the PC Network card configuration and make sure the DHCP
is enabled.
To release and renew the correct IP address, please unplug the Ethernet
•
cable from the PC and wait for about 5 seconds, then connect it again.
If the problem persists, please contact the operator or distributor for
•
further diagnoses.
You may want to check if the mobile network connection is up and running
•
properly. You can do this by login the WEB GUI and check the Interface Info
page.
You can check the Radio settings on the WEB GUI radio setting to
•
reconnect the device's mobile network.
If the problem cannot be corrected by factory reset, please contact
•
the operator or distributor for further diagnoses.
You may press and hold the RESET button in the back of the unit for 5
•
seconds. The unit will reset and reboot. Please wait until the unit finishes
rebooting to regain access the device WEB GUI using default login
credentials.
If the problem persists, please contact the operator or distributor for
•
further support. Additional device provision may be required.
Description
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