Answer an Incoming Call
Simply lift the handset to answer incoming calls or press
the speakerphone button. After answering you can:
•
Put the call on local hold
•
Transfer the call
•
Put the call on or off speakerphone
Place an Outbound Call
Outbound calls may require an exit code of ___ to
access an outside line. Outbound calls should include
the exit code plus the 10-digit phone number in this
format: X-503-764-4300.
• Dial the number, then press the Dial softkey or
speakerphone button. – or –
• Lift the handset or press the speakerphone button
and then dial the number.
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone,
you do not need to dial an exit code to access an outside
line before dialing 9-1-1.
Redial
To redial the last dialed number press the right
arrow/selection pad key twice.
Checking Voicemail
To check your mailbox from your phone, press the
Messages button. If you wish to check your messages
from another NocTel phone, dial
follow the menu prompts to access your voicemail.
*98
on the keypad and
Poly Edge E220 Quick Reference Guide
Transfer a Call – Attended Transfers
1. During a call, press the Transfer key. This will place
the call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring
answers, consult with them about the call. Press
Transfer again to complete the transfer.
Transfer a Call to Voicemail
Transfer directly to someone's voicemail by transferring
to **[EXTENSION#].
Placing a Call on Hold
An active call can be placed on hold by pressing the hold
and then resumed from the same phone.
•
Press either the hold button or hold softkey during
an active call to place the call on hold.
•
To resume a held call, press the call the hold button
again, or the resume softkey
Note: The hold feature applies only to the local phone. Held calls
can only be picked up from the extension they were placed on
hold from. If you wish to pick them up from another extension,
use the "Transfer a Call" feature.
Missed, Placed, and Received Calls
To view a list of and redial past call:
• Missed calls: press the down navigation key
•
Placed calls: press the right
•
Received calls: press the left
Handset Volume and Ringing Volume
To adjust the handset volume, press the
to the left of the number pad while the handset is off
hook (lifted).
To adjust the ringing volume, press the – or + buttons
while the handset is on hook (in the cradle).
Line Key Pagination
Up to 3 extra pages of speed dials pagination can be
accessed by pressing the pagination button located to
the right of the softkeys. Pagination and speed dials must
be configured via the NocTel control panel, or they will
not persist.
navigation
key
navigation
key
–
+
or
buttons
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