HP Pro mt440 G3 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. Pro mt440 G3
  6. Maintenance and service manual
HP Pro mt440 G3 Maintenance And Service Manual

HP Pro mt440 G3 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Pro mt440 G3 and is the answer not in the manual?

Questions and answers

Related Manuals for HP Pro mt440 G3

Summary of Contents for HP Pro mt440 G3

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP Inc. under bound by the terms of the HP End User License Not all features are available in all editions license. The terms HDMI, HDMI High-Definition Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Electrostatic discharge information..........................26 Generating static electricity ............................26 Preventing electrostatic damage to equipment .....................27 Personal grounding methods and equipment ......................27 Grounding the work area ............................28 Recommended materials and equipment.......................28 Cleaning your computer ..............................29 Enabling HP Easy Clean (select products only) .......................29...
  • Page 6 Wake-on LAN ...................................66 Startup sequence................................67 Power-on diagnostic tests...............................67 Interpreting POST diagnostic front panel lights and audible codes ................68 POST numeric codes and text messages ........................69 Basic troubleshooting..............................71 No-disc (no-flash) computer troubleshooting........................72 Configuring a PXE server ..............................73 Using HP ThinUpdate to restore the image........................74...
  • Page 7 Backing up information and creating recovery media ....................80 Using Windows tools for backing up ........................80 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......80 Restoring and recovering your system ...........................80 Creating a system restore ............................81 Restoring and recovery methods ..........................81...
  • Page 8 Customizing Remote HP PC Hardware Diagnostics UEFI settings ................87 11  Specifications..................................89 Computer specifications ..............................89 35.6 cm (14.0 in) display specifications ..........................89 Solid-state drive specifications ............................90 12  Statement of memory volatility ............................91 Current BIOS steps................................91 Nonvolatile memory usage .............................93 Questions and answers ..............................95 Using HP Sure Start (select products only) ........................97...

  • Page 9: 1  Product Description

    This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP Pro mt440 G3 Mobile Thin Client Processors 12th generation Intel® processor Intel Celeron® 7305 (1.1 GHz base frequency, 8 MB cache, 5 cores) Graphics Internal graphics memory...
  • Page 10 Wireless Local Area Network (WLAN) (select products only) Intel AX211 Wi-Fi® 6E Bluetooth® 5.2 WLAN Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN Compatible with Miracast® devices Supports HP Connection Optimizer (with data analytics) Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Supports UEFI Wi-Fi Supports Indonesia New Band...
  • Page 11 Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 51.3 Whr, HP Long Life 3 cell, 42.75 Whr, HP Long Life HP fast charge technology Long life Smart AC adapters 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)

  • Page 12: 2  Components

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the taskbar, ■ type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Left

    Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.

  • Page 14: Display

    To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Chapter 2  Components...
  • Page 15 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ■ Documentation.

  • Page 16: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad The touchpad settings and components are described here.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.
  • Page 19 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon (select products only) in the taskbar, type Sign-in options in the search box, and then follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 20: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Speakers Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ■ Swipe down across the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 22: Rear

    Table 2-8 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Use the illustration and table to identify the rear component.
  • Page 23 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer.

  • Page 24: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (includes smart card reader) NOTE: For a detailed list of country codes, see...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (13) Solid-state drive (M.2, 2280) 256 GB, PCIe L85354-001 (14) Memory modules (DDR4, PC-3200) NOTE: Memory module protective tape is available as spare part number M30397-001. 8 GB L46598-001 4 GB...
  • Page 27 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel FHD models without a camera N07448-001 FHD models with a camera N07449-001 HD models M21387-001 Camera module HD camera N00111-001 Microphone module N05862-001 Display assembly subcomponents...

  • Page 28: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel (includes cover adhesive and bezel adhesive) NOTE: Display panel tape is available as spare part number N00350-001. N00082-001 FHD touch-on panel (TOP) N00080-001 N00083-001 Hinges (left and right;...
  • Page 29 Fingerprint reader bracket N02964-001 Solid-state drive support kit (includes holder, bracket, and rubber) N00354-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N01285-001 Plastics Kit (includes fingerprint reader insert, cable holder, SIM card insert, smart card insert, memory...
  • Page 30 Miscellaneous part descriptions and part numbers (continued) Component Spare part number USB-C dock (with cable) L64086-001 Bottom case for USB-C dock L65256-001 HP Prelude Pro 15.6 top load case M03618-001 Power cord (C7, conventional, 1.0 m [3.3 ft]) Japan L19375-001 Power adapter, duckhead Japan L33157-001 Power cord (C5, conventional, 1.0 m [3.3 ft])
  • Page 31 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Japan L19365-002 North America L19367-002 People's Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Power cord (C5, premium, duckhead, 1.0 m [3.3 ft]) Argentina L36815-001 Australia...
  • Page 32 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Australia L43180-002 Brazil L43180-003 Denmark L43180-004 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L43180-005 India L43180-007 Israel L43180-006 Italy L43180-008 North America L43180-010 People's Republic of China L43180-011 South Africa...

  • Page 33: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 34: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ● avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive ●...

  • Page 35: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 36: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 37: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 38: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 39: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 40 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 41 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 42: 5  Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 43: Using A Sim Card (Select Products Only)

    Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer (2). Remove the bottom cover from the computer (3).

  • Page 44: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 45 Remove the bottom cover (see Bottom cover on page 34). Disconnect the battery cable from the system board (see Battery on page 44). If you are replacing a memory module, remove the existing memory module: Pull the protective shielding up from the top and toward you to access the memory modules. Spread the two retention clips outward (1) until the memory module tilts up at a 45°...

  • Page 46: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN M34027-001 Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-001...
  • Page 47 Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: The #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.

  • Page 48: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16) M52040-001 NOTE: WWAN protective tape is available as spare part number N00350-001. IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your...

  • Page 49: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse this procedure. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.
  • Page 50 Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 256 GB, PCIe, M.2 2280 L85354-001 128 GB, PCIe, M.2 2230 M11040-001 Solid-state drive support kit (includes holder, bracket, and rubber) N00354-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).
  • Page 51 To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Solid-state drive...

  • Page 52: 6  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 53 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 54: Rtc Battery

    RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description Spare part number RTC battery M34737-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).

  • Page 55: Touchpad

    Table 6-3 I/O board description and part number (continued) Description Spare part number I/O board cables (included in Cable Kit) N00097-001 RJ-45 (network) jack door M21396-001 Before removing the I/O board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).

  • Page 56: Nfc Module

    Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Remove the battery (see Battery on page 44). Remove the touchpad: Disconnect the system board cable from the ZIF connector on the touchpad (1).

  • Page 57: Fan

    Remove the bottom cover (see Bottom cover on page 34). Remove the battery (see Battery on page 44). Remove the NFC module: Remove any protective tape covering the module and reuse during replacement. Disconnect the antenna cable from the ZIF connector on the NFC module (1). Disconnect the system board cable from the ZIF connector on the NFC module (2).

  • Page 58: Fingerprint Reader Board

    Remove the three Phillips 2.0 × 4.0 screws (2) that secure the fan to the computer. Disconnect the fan cable from the system board (3). Remove the fan from the computer (4). To install the fan assembly, reverse this procedure. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration.

  • Page 59: Heat Sink

    Remove the Phillips M2.0 × 2.5 screw (2) that secures the fingerprint reader bracket to the computer, and then remove the bracket (3). Remove the fingerprint reader board from the computer (4). To install the fingerprint reader board, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations.

  • Page 60: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 61 Table 6-9 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) Intel Celeron 7305 processor, models with WWAN (non-Windows operating system) N12863-001 Intel Celeron 7305 processor, models with WWAN (Windows IoT operating system) N12863-301 Intel Celeron 7305 processor, models without WWAN (non-Windows operating system) N12864-001 Intel Celeron 7305 processor, models without WWAN (Windows IoT operating system)
  • Page 62 Keyboard cable (reverse ZIF) (9) ● Fingerprint reader cable (ZIF) (select products only) (10) ● Important: Do not disconnect the RTC battery cable (11) ● Antenna cables from the WWAN module (select products only) (12) ● Remove the port bracket (1), by removing the three Phillips M2.5 × 4.0 screws (2) that secure the bracket to the system board, and then removing the bracket (3).

  • Page 63: Speaker

    To install the system board, reverse this procedure. Speaker To remove the speaker, use this procedure and illustration. Table 6-10 Speaker description and part number Description Spare part number Speaker M21400-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).

  • Page 64: Display Assembly

    Table 6-11 Power connector cable description and part number Description Spare part number Power connector cable M21725-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34).
  • Page 65 Disconnect the battery cable from the system board (see Battery on page 44). Remove the power connector cable (see Power connector cable on page 55). Remove the display assembly: Disconnect the display cable (1), and then remove the cable from the clips around the fan (2). Disconnect the antenna cables from the WLAN module (3).
  • Page 66 Separate the display assembly from the computer (3). If you need to remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel from the display (4). The display bezel is available as the following spare part numbers: N07448-001: FHD models with without a camera N07449-001: FHD models with a camera...
  • Page 67 the panel (1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out from behind the display panel. You must pull the tape multiple times before it is completely removed. Rotate the display panel over and place it next to the display enclosure (3). Display panels are available as the following spare part numbers: N00080-001: FHD touch-on panel (TOP) N00082-001: FHD panel...
  • Page 68 Lift the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel.
  • Page 69 Replace the bezel by pressing along the bottom, sides, and then top of the bezel to snap it into place. Position the computer upside down on a table. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table.
  • Page 70 Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display. If you need to remove the camera module: Use a tool to lift up evenly across the module and peel the module up from the display back cover ■...
  • Page 71 The hinges and associated parts are available in the Hinge Kit as spare part number N12500-001. If you need to remove the display panel/camera cable, peel the cable up off the inside of the display rear cover. The display panel/camera cable is available as spare part number N00098-001. Display assembly...
  • Page 72 If you need to remove the WLAN antennas and cables, remove the cables from the plastic clips at the bottom-right and the clips on the inside of the display rear cover (1), and then peel the antennas off the cover (2). The WLAN antennas and cables are available as spare part number N00108-001. If you need to remove the WWAN antennas and cables, remove the cables (1) from the inside of the display rear cover (2), and then peel the antennas off the cover (3).

  • Page 73: Top Cover With Keyboard (Includes Smart Card Board)

    Top cover with keyboard (includes smart card board) The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.

  • Page 74: 7  Diagnostics And Troubleshooting

    Diagnostics and troubleshooting Use these sections to identify and correct minor problems. Diagnostics and troubleshooting LEDs To identify the troubleshooting LEDs, use this illustration and table. Table 7-1 Identifying the diagnostics and troubleshooting LEDs Status Power LED Off When the computer is plugged into the wall socket and the Power LED is off, the computer is off. However, the network can trigger a Wake On LAN event to perform management functions.

  • Page 75: Startup Sequence

    Press to accept any changes. Select File, and then select Save Changes and Exit. IMPORTANT: The S5 Maximum Power Savings setting can affect wake-on LAN. If you enable this setting, wake-on LAN is disabled. This setting is found in Computer Setup. Startup sequence At startup, the flash boot block code initializes the hardware to a known state, and then performs basic power-on diagnostic tests to determine the integrity of the hardware.

  • Page 76: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Interpreting POST diagnostic front panel lights and audible codes This section identifies the front panel light codes as well as the audible codes that can occur before or during POST that might not have an error code or text message associated with them. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 77: Post Numeric Codes And Text Messages

    Replace memory modules one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red power light flashes three Prevideo graphics error. Replace the system board.
  • Page 78 Table 7-4 POST numeric codes and text messages Control panel message Description Recommended action 103-System Board Failure DMA or timers. Clear CMOS. Replace the system board. 110-Out of Memory Space for Option ROMs Recently added PCI expansion card If a PCI expansion card was recently contains an option ROM too large to added, remove it to see if the download during POST.

  • Page 79: Basic Troubleshooting

    Drive Protection System test using F2 Diagnostics. Apply the hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up the contents and replace the hard drive. 1720-SMART Hard Drive Detects Imminent Hard drive will soon fail. (Some hard drives Determine if the hard drive is giving...

  • Page 80: No-Disc (No-Flash) Computer Troubleshooting

    Table 7-5 Basic troubleshooting (continued) Issue Procedures The thin client turns on and displays a splash Verify that the network is operating and the network cable is working properly. screen, but does not connect to the server. Verify that the unit is communicating with the server by having the system administrator ping the unit from the server: If the thin client pings back, then the signal was accepted and the unit is ●...

  • Page 81: Configuring A Pxe Server

    Table 7-6 No-disc (no-flash) computer troubleshooting Item Information Action MAC Address NIC portion of the system board is OK If there is no MAC Address, the system board is at fault. Contact the Call Center for service. GUID General system board information If there is no GUID information, the system board is at fault and should be replaced.

  • Page 82: Using Hp Thinupdate To Restore The Image

    The USB flash drive option creates a bootable USB flash drive that you can use to deploy the image to other thin clients. The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash ●...

  • Page 83: Device Management

    The thin client includes a license for HP Device Manager and has a Device Manager agent preinstalled. HP Device Manager is a thin client-optimized management tool used to manage the full life cycle of HP thin clients to include Discovery, Asset Management, Deployment, and Configuration. For more information about HP Device Manager, go to www.hp.com/go/hpdm.

  • Page 84: 8  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 85: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 86: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon (select products only) from the taskbar, type support, and then select the HP Support Assistant app. – or –...

  • Page 87: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 88: 9  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type ■...

  • Page 89: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 90: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 91: 10  Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 92: Accessing Hp Pc Hardware Diagnostics Windows From Hp Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button, and then select All apps (select products only).

  • Page 93: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 94: Starting Hp Pc Hardware Diagnostics Uefi

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 95: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 96 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 97: 11  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 11-1 Computer specifications Metric...

  • Page 98: Solid-State Drive Specifications

    Table 11-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 1366 × 768 Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. Table 11-3 Solid-state drive specifications 256 GB*...

  • Page 99: 12  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 100 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 101: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 102 A utility must be used Computer Setup (BIOS) or for writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 103: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 104 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 105: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 106: 13  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 107 Table 13-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 108: 14  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 109: Index

    20 illustrated 20 spare part number 20 display components 6 spare part number 20 camera 7 display panel HP PC Hardware Diagnostics UEFI identifying 7 illustrated 20 downloading 86 camera light, identifying 7 product description 1 failure ID code 85...
  • Page 110 98 recovery 81 requirements for specific memory HP Sure Recover 82 countries and regions 98 nonvolatile 91 HP Sure Start 91, 97 set requirements 98 volatile 91 power cords, spare part memory module numbers 24 illustrated 18 power lights 9...
  • Page 111 SIM card, inserting 35, 36 troubleshooting LEDs 66 SIM slot, identifying 4 slots security cable 5 USB SuperSpeed 5 Gbps port with HP SIM card 4 Sleep and Charge, identifying 5 solid-state drive USB SuperSpeed 5 Gbps port, illustrated 17, 18...

This manual is also suitable for:

9c3g8ut aba

Table of Contents