Lytx SF Series Troubleshooting Manual

LYTX DEVICES
TROUBLESHOOTING GUIDE
Last Updated: 2019 September 17
This guide provides troubleshooting for issues identified on the Device Health report in
Admin. This includes troubleshooting for SF-Series, ER-SV2, DC3P, and Hub devices.
Issue
Overdue for The device hasn't performed routine check-in
Check-In and is having trouble communicating with Lytx.
This could prevent video browsing, event upload,
and upload of GPS coordinates.
Power Power disconnects have been detected in the
Disconnects last 7 days (though power has reconnected and
the device has checked in).
This may cause recording gaps, potential missed
collisions, and missing GPS points.
Ignition Not Ignition was not detected in 7 days but events
Detected and/or GPS points were still received.
Without ignition, the device may not go into
hibernation, which would cause vehicle battery
drain. In addition, in-cab illumination LEDs may
not switch on, resulting in dim nighttime video.
Further, GPS points such as trip starts and stops
may be missing.
Open RMA The device has been identified as defective. It
must be returned to Lytx and replaced.
Troubleshooting: Overdue for Check-In
Strong Cellular Network Coverage Required
Before proceeding with troubleshooting, verify you're in an area with strong cellular
network coverage.
©2019 Lytx, Inc. - Confidential & Proprietary.
Description Troubleshooting Steps
Follow steps for
troubleshooting Overdue
for Check-In below.
Check power and ground
connections. Go to
"Troubleshooting Wire
Issues" on page 6.
Check the ignition
connection. Go to
"Troubleshooting Wire
Issues" on page 6.
Uninstall the device and
return it to Lytx.
To uninstall the device,
refer to the device
installation guide for
your region, available
here.
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