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PM45 and PM45c Mid-Range Industrial Printer User Guide...
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Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.
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Caution Statements.........................x Shipping the Printer ........................x Chapter 1 - Get Started ..................1 Features ............................. 1 PM45 - Front View........................2 PM45 - Internal View......................2 PM45c - Front View......................... 3 PM45c - Internal View ......................3 Back View (Ports and Power)....................4 About the Front Panel ......................
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Print a Test Label with the Touchscreen Printer ............28 Printing on RFID Media......................29 About RFID Tag Position.....................29 Run the RFID Calibration Wizard on the Touchscreen Printer......29 Calculate the RFID Tag Position..................30 Configure RFID settings for Icon Printer using Web Page ........30 PM45 and PM45c User Guide...
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Configure the Printer with PrintSet 5 or Print Set MC...........42 Configure the Printer with Programming Commands..........42 Uploading from the Web Page ..................42 Uploading from a USB Storage Device .................43 Change Background Image for the Ready Screen............44 Printer Profiles..........................44 PM45 and PM45c User Guide...
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Restore Defaults with a Hardware-Based Reset............58 Chapter 6 - Maintenance ................59 Clean the Printer ..........................59 Clean the Printhead ......................60 Clean the Media Path ......................61 Clean the Exterior of the Printer..................61 Replace the Printhead .......................61 Replace the Platen Roller ......................62 PM45 and PM45c User Guide...
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Supported Font Types......................72 Printed Barcode Symbologies ..................72 1D Barcode Symbologies.....................72 2D Barcode Symbologies.....................73 Graphic File Types .........................73 Appendix A - Default Settings ..............75 Communications..........................75 Serial Port ..........................75 Ethernet.............................76 Wireless 802.11........................77 Bluetooth ..........................78 Cellular Modem........................79 Printing.............................79 PM45 and PM45c User Guide...
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Appendix B - Print Labels with INPrint............93 The INPrint Page ..........................93 Create and Save a Web Form....................93 Sample Code ...........................94 Print INPrint Labels......................95 Appendix C - Accessories and Options............97 Printer Accessories and Options ...................97 viii PM45 and PM45c User Guide...
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Technical Support portal. Product Service and Repair Honeywell International Inc. provides service for all of its products through service centers throughout the world. Go to www.sps.honeywell.com and select Support to find a service center near you or to get a Return Material Authorization number (RMA #) before returning a product.
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2. Remove media and ribbon (if installed) from the printer. 3. Lower the printhead to lock it in place. 4. Pack the printer in the original package. Note: Honeywell is not responsible for any damage caused during shipment/transit. PM45 and PM45c User Guide...
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CHAPTER GET STARTED The PM45 and PM45c printers are rugged label printers that include integrated USB, RS-232, Ethernet interfaces. You can connect the printers to a single PC, a wired network, or a wireless (optional) network. Note: Bluetooth LE is only used with Print Set MC to configure the printer on Android and iOS devices.
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PM45 - Front View User Interface Print Button Media Cover Front USB Port PM45 - Internal View Ribbon Take up hub (Larger Collapsible core) Media Hanger Ribbon Supply hub Printhead Lever Gap sensor adjustment wheel PM45 and PM45c User Guide...
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PM45c - Front View User Interface Media Cover Print Button PM45c - Internal View Ribbon Take up hub (Larger Collapsible core) Media Hanger Ribbon Supply hub Printhead Lever Gap sensor adjustment wheel PM45 and PM45c User Guide...
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RS-232 serial port USB device port USB Host port AC Power About the Front Panel There are two types of user interface available for PM45 and PM45c models. • LED Icon (no display) • Touchscreen display Front Panel of PM45 and PM45c Icon Display Printer...
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Front Panel of PM45 and PM45c Touchscreen Display Printer Note: Both versions of the front panel contain the Print button. Only PM45 printer has a USB port on the front panel. About the LED Icon Front Panel The icon front panel contains the icons that light up to indicate printer communications, printer errors, and maintenance issues.
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Printing Press the Print button to stop or pause printing. The printer stops after completing the current label. Paused Press the Print button to resume printing. Error Press the Print button to advance the media. PM45 and PM45c User Guide...
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Press this icon to navigate back through the printer menus. Main Menu On the printer Ready screen, press to view the Main Menu. Note: If you create menu shortcuts, the Main Menu is replaced by the Quick Choices menu. PM45 and PM45c User Guide...
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Wi-fi: Gives the Wi-Fi connectivity information and available Wi-Fi networks. Bluetooth: Gives the device name and device address Information: Gives Communications information such as Ethernet, Serial, and USB. Printer Information Note: Use the horizontal scroll bar for settings with additional options. PM45 and PM45c User Guide...
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For advanced users. Wireless 802.1x Looks for wireless networks and sets up Wi-Fi communications. Available when Wi-Fi/Bluetooth module is installed. Bluetooth Looks for discoverable Bluetooth devices and sets up Bluetooth communications. Available when Wi-Fi/Bluetooth Module is installed. PM45 and PM45c User Guide...
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Direct Protocol (DP) uses a more intuitive English-like syntax. Direct Protocol lets you combine predefined layouts and variable data to create labels, tickets, and tags. If you are using barcode software, select Direct Protocol as your printer command language. PM45 and PM45c User Guide...
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ZSim, to create and print labels. For more information, see the command reference manual for your desired language. For details on how to use Smart Printing directly on the printer, see the Fingerprint Command Reference Manual. PM45 and PM45c User Guide...
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Click System Settings > General. Select the printer command language you want to used from the Command Language list, and then click Save. A restart button will appear at the top of the page. Click Restart. PM45 and PM45c User Guide...
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From the Main Menu, press Settings > System Settings > General. Scroll down until you reach Command Language, and make your selection. Restart the printer: the printer starts up in the command language that you selected. PM45 and PM45c User Guide...
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Warning: Installing the printer requires a power cord connected to a socket-outlet with an earthing connection. Press the power switch to turn on the printer. As the printer starts up, a progress bar appears, then the startup wizard appears. PM45 and PM45c User Guide...
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Once calibration is complete, your touch screen will automatically return to the Ready screen. Note: Typical screen calibration consists of five touches (one in each corner and one in the middle of the screen). PM45 and PM45c User Guide...
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Open the media cover. Turn the printhead lift lever counterclockwise to raise the printhead. Note: This procedure applies for both PM45 and PM45c printer. For simplicity, the PM45 is depicted in the illustrations. Warning: The tear bar contains sharp edges. Keep fingers and other body parts away from the tear bar.
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The sensor blue LED should line up with the center of the media. Turn the printhead lift lever clockwise to close the printhead. The media is automatically advanced once you lock the printhead in place. PM45 and PM45c User Guide...
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Turn the printhead lift lever clockwise to close the printhead. The printer performs the action defined by the Head Down Action setting (Smart calibration). PM45 and PM45c User Guide...
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Load a media roll onto the media supply hub. Adjust the edge guide and dancer guide to hold the media in place. Note: Make sure you push the roll all the way against the inner wall of the printer. PM45 and PM45c User Guide...
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You can pull the liner through the dispenser and out of the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). Route the liner around internal media rewinder PM45 and PM45c User Guide...
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Note: You can select the Peel Strength from the Main Menu. Select Settings > Printing > Media > Peel Strength. Turn the printhead lift lever clockwise to close the printhead. The media advances. PM45 and PM45c User Guide...
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Load Media for Cut-Off Printing Cut-off printing is supported by both the PM45 and PM45c printers with the cutter installed. Open the media cover.
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To determine which type of ribbon you have, place the ribbon on a piece of paper as shown, and use a pen or other sharp object to scratch the ribbon. If you see a mark on the paper, your ribbon is wound ink out. PM45 and PM45c User Guide...
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For ribbon that has the ink wound in, place the ribbon on the ribbon supply hub with the ribbon wound counterclockwise. Route the ribbon through the print mechanism and pull out approximately 8 inches (20cm) of ribbon leader. PM45 and PM45c User Guide...
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Turn the printhead lever clockwise to lock the printhead in position. Note: Make sure that the knob at the take up is pushed in completely before rewinding. This is to ensure easy ribbon pullout when full. PM45 and PM45c User Guide...
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The way you print a test label is slightly different between the full touch and the icon printer. Please use the respective procedure for the printer. PM45 and PM45c User Guide...
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Your test label prints. If print quality is low, go to Wizards > Printing > Print Quality. Note: You can use command languages, like Direct Protocol, and language simulators, like ZSim, to create and print labels. For more information, see the command reference manual for your desired language. PM45 and PM45c User Guide...
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RFID module installed, you can print on RFID media. Media containing RFID tags is slightly thicker where the RFID tag is located. The slight thickness of this part of label may affect the print quality. For thermal transfer labels, Honeywell recommends using high-quality ink ribbon.
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Username is admin and the default value for Password is pass. Click Configure > Printing > RFID. The RFID settings page appears. Change RFID settings as needed. You can also click Default Settings to restore all default RFID settings. Click Save. PM45 and PM45c User Guide...
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Connect one end of the USB Type A cable to the back of the printer and connect the other end to your PC. Your PC will recognize the printer driver and connect to the printer. PM45 and PM45c User Guide...
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• For an icon printer, use Honeywell PrintSet to retrieve the printer IP address. If you are not using a DHCP server to automatically assign IP addresses to devices in your network, you must set a static IP address and other network information manually.
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Click Configure. The Configuration Summary page appears. Click Communications > Bluetooth. The Bluetooth settings page appears. Change Bluetooth settings as needed. You can also click Default Settings to restore all default Bluetooth settings. Click Save. PM45 and PM45c User Guide...
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Note: If you are not using a DHCP network, Wi-Fi settings must be configured by using Honeywell PrintSet 5 through a USB connection to the printer. Send commands through a serial connection, or use the wizards and settings menus on the touchscreen printer.
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-la. Note: Use the printer web page the Main Menu on a full touch printer, or Honeywell PrintSet 5 to specify the certificate .pem file to use for security.
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Change settings as needed for your cellular connection. Tap Save when you are finished. Note: To view the Cellular network connection information like, Cellular Signal, Cellular IP, and Operator, select the communications icon from the Ready Screen. PM45 and PM45c User Guide...
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Connect a USB Device A USB storage device can be inserted into the USB host port on the front of PM45 or into the USB host port on the back of the PM45 or PM45c printer. If you are connecting a USB storage device, make sure the device has a single partition and is formatted as FAT16 or FAT32.
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Not all configuration items appear in each type of interface. Configuration Menu Description Communications General, Security, and Network Printing Media and Print Quality System Settings General, Display, Audio, Manage I/O, Manage Services, and Maintenance Alerts Alerts Error, Warning, and Information PM45 and PM45c User Guide...
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From the Main Menu screen on a full touch screen, select Settings > System Settings > Display. Select the Menu Access setting and save your changes. If you select Enable with PIN, you also need to type in a PIN and save your changes. PM45 and PM45c User Guide...
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For network-related settings (such as DNS, WINS, Net1), for web and email server information, or if you are using a network management application, click Network Services. Note: For Network related settings, user needs to login as itadmin and the default value for password is pass. PM45 and PM45c User Guide...
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Download the PrintSet 5 or Print Set MC from the App Store on iOS or Google Play Store on Android devices. You can download Honeywell applications to extend the capabilities of the printer. You may need to purchase a license to run some applications. To learn more about, licenses and other Honeywell software solutions, go to www.sps.honeywell.com...
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Select the file you want to install and wait until the item turns gray and a checkmark appears next to it. The file is now successfully installed in the printer. d. Continue to another file if you have more files to install. PM45 and PM45c User Guide...
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In the printer web page (see Access the Printer Web Page), click Configure. Click System Settings > General. Click Save As Profile. The Save As Profile screen appears. Enter a name in the Profile field, and then click Save. PM45 and PM45c User Guide...
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Select Tools > Profiles. The Profiles menu appears. Select Load. The Load Profile menu appears. Select the profile you want to load on the printer and press When Complete appears on the screen, press to return to the Main Menu. PM45 and PM45c User Guide...
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Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32. Insert the storage device into the printer USB host port. From the Ready screen, press the Main Menu button. The Main Menu appears. PM45 and PM45c User Guide...
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You frequently run Smart Printing applications. Create a shortcut for each Smart Printing application. To access these applications, press the Main Menu icon from the Ready screen to display the Quick Choice menu, and select the appropriate application. PM45 and PM45c User Guide...
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Select the check mark icon at the bottom of the screen. The next time you press the Main Menu icon from the Ready screen, the Quick Choice menu (containing the Main Menu and your menu shortcuts) appears. PM45 and PM45c User Guide...
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On the Home Page this area will show the current status of the printer. Right Top Bar define Displays the information about the printer/login/language as well as in maintop.lua printer’s status. Main Content Here is where all the content is displayed to the user. PM45 and PM45c User Guide...
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In the address bar, type https:// followed by the printer IP address and press Enter. The printer web page appears. Click the System Information tab. Click Statistics > System Information. The System Information page appears. For more detailed statistics, click another choice in the Statistics list. PM45 and PM45c User Guide...
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Click Login. The Login page appears. Type your Username and Password and then click Login. The default value for Username is admin and the default value for Password is pass. Click Configure. The Configuration Summary page appears. PM45 and PM45c User Guide...
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Maintenance Alerts for the amount of media to print before being alerted. Odometer (User The printer has reached a limit set in the Odometer (User Resettable) setting Resettable) in Maintenance Alerts for the amount of media printed since the last reset. PM45 and PM45c User Guide...
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There may be foreign particles on the media. Clean or replace the media. • Make sure that your media and ribbon are compatible. • Make sure that you are using high quality media and ribbon. • The contrast may be too low. Increase the contrast. PM45 and PM45c User Guide...
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• Make sure the serial cable pinouts are correct and that the cable is not damaged. • If you have the Windows driver for an RS-232 printer installed on your PC, uninstall the driver. PM45 and PM45c User Guide...
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The TAGFORMAT defined for the operation determines the TAGWRITE command, I get this number of required parameters. You may need to modify the error message: “Tag format TAGFORMAT. For help, see the Fingerprint Command Reference. error”. PM45 and PM45c User Guide...
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To keep the current network settings, clear the Network settings check box. • To keep all applications, fonts, and other files you have installed on the printer, clear the User-installed files check box. • To keep all current system settings, clear the System Settings check box. PM45 and PM45c User Guide...
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Release the Feed button when the status bar is nearly full (on the touchscreen printer) or when the last two LEDs remain lit (on the icon printer). All the settings are restored on the printer. Turn the printhead lift lever clockwise to lower the printhead. PM45 and PM45c User Guide...
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Caution: To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Caution: Use only the cleaning agents specified in this section. Honeywell is not responsible for damage caused by any other cleaning materials used on this printer.
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Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality. Note: Honeywell recommends cleaning the printhead each time you replace the media. Follow this procedure to clean the printhead using the cleaning card. If you need to clean additional residue from the platen roller or tear bar, use a cotton swab moistened with isopropyl alcohol.
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Turn the printer off and disconnect the printer from power. Open the media cover. Remove the media and ribbon (if installed). Turn the printhead lift lever counterclockwise to raise the printhead. PM45 and PM45c User Guide...
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If the printer platen roller gets damaged or wears out, it may need to be replaced. 1. Turn the printer off and disconnect the printer from power. 2. Open the media cover. 3. Remove the media. PM45 and PM45c User Guide...
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Open the media cover. Use a large straight-slot screwdriver to adjust the ribbon tension bar. • Turn the tension bar screw clockwise to move the bar backward and decrease the tension. PM45 and PM45c User Guide...
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Do not use a higher printhead pressure than necessary. It may increase the wear on the printhead and shorten its life. Open the media cover. Use a straight-screwdriver to adjust the pressure screw. PM45 and PM45c User Guide...
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Press down on the blue part of the printhead balance bar and move it: • outward for wider media • inward for narrower media Close the printhead and load the ribbon. Test and readjust the printhead balance if necessary. PM45 and PM45c User Guide...
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Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer. • Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer. 3. Close the media cover. PM45 and PM45c User Guide...
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1. Go to https://hsmftp.honeywell.com. 2. Create a login account if you have not already created one. 3. Install the Honeywell Download Manager tool. See “Note” on the portal page. This tool is required for downloads. 4. Locate the app or upgrade you want to download in the Software directory.
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PM45C > Current > Firmware) You can upgrade the printer firmware using: • The printer web page, a USB storage device, PrintSet 5, or by using Honeywell OptIntel. Note: After you upgrade the printer firmware, restore the default settings and calibrate the media sensors.
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SPECIFICATIONS AND ADDITIONAL RESOURCES Specifications and Resources 1. Go to www.sps.honeywell.com. 2. Type PM45 in the search box and then press Enter. 3. Click on the product link in the search results. 4. Select one of the following tabs: • Specifications View Printer features, Software, Hardware information, and environmental specifications.
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DHCP client for IPv4 and IPv6 network (dual stack) • IPv4 and IPv6 • Ping • IPSEC/IKEv2 over IPv6 • TELENET/SSH • • OpIntel Fonts Resident Fonts • Andale Mono • Andale Mono Bold • CG Times • CG Times Bold PM45 and PM45c User Guide...
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Angsana New Regular • Helvetica World • MSung PRC Medium • MSung HK Medium • HYGothic-Medium • TBMinPro-Light • NarkisClassicMF • WorldType Collection J • WorldType Collection K • WorldType Collection S • WorldType Collection T PM45 and PM45c User Guide...
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EAN.UCC 128 Composite with CC-C • HIBC 39 • HIBC 128 • Industrial 2 of 5 • Interleaved 2 of 5 • ISBT-128 • Matrix 2 of 5 • Straight 2 of 5 • • UPC-5 digits Add-On Code PM45 and PM45c User Guide...
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Specifies if software flow control (XON/XOFF) is used to Disable manage the rate of data transmission from the host. New Line Character Defines the characters that the printer echoes to the host to CR/LF indicate that it has moved to a new line. PM45 and PM45c User Guide...
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Sets the full path to the private key file the printer uses for EAP-TLS. Maximum length is 128 characters. If using pfx file here, the Client Certificate should not be specified. Gigabit Ethernet Enables Gigabit Ethernet Disable PM45 and PM45c User Guide...
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Validate Certificate Determines if the identity of the authentication server is verified using its certificate when using EAP-TTLS, PEAP, or EAP-TLS. Honeywell recommends that you set Validate Certificate to Yes. PM45 and PM45c User Guide...
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Range is 1 to 16 characters (case-sensitive) Reserve Determines if the printer is exclusively reserved for one Disable Bluetooth device. The first Bluetooth device that connects with the printer locks out any other connection attempts. PM45 and PM45c User Guide...
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Sets the width of the margin from the left edge of the Variable label along the printhead to the edge of the printable area. Unit of measurement is defined in the Unit of Measurement parameter. Media margin (X) PM45 and PM45c User Guide...
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Sets the length of media the printer feeds (positive value) Adjust or retracts (negative value) after printing a label. Unit of measurement is defined in the Unit of Measure parameter. Range is -9999 to +9999. PM45 and PM45c User Guide...
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Note: If no action is selected for Head Down Action, then you need to align the media gap, black mark, hole, and notch with the tear bar before you close the printhead at Thermal Transfer printing mode. Otherwise, the first label may be printed by the used ribbon. PM45 and PM45c User Guide...
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Range is -10000 to +10000 Output Power Sets the amount of field strength the antenna applies to communicate with the RFID tag. RFID Tag Type Select the type of RFID tag used in the printer. Read and Write PM45 and PM45c User Guide...
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Disable (0) or ∅ Enable ( Time Zone Sets the time zone. (UTC 00:00) Universal Time DST Adjust Determines if Daylight Saving Time is Disable automatically adjusted. Legacy Mode Selects the EasyCoder PF/PM/PX Disable Compatibility Mode PM45 and PM45c User Guide...
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Sets the printer volume. Medium Note: PM45 and PM45c printers are Energy Star qualified, but require the brightness set to Low and power consumption may vary in actual application with Applicator Board or Industrial Interface Board. Energy Star is qualified only for Non-Applicator or Non- Industrial Interface.
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Determines if the printer can use Telnet to communicate with Enable Fingerprint. SNMP Determines if the printer can use SNMP. Enable Determines if the printer can use the line printer server (LPR) Enable daemon. IKEv2 Determines if the printer can use IKEv2. Disable PM45 and PM45c User Guide...
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Address is ntp0.cornell.edu, and the default Port Number is 123. Device Determines if the printer can use 9300 TCP/IP port to Disable Management communicate with HCD. Connectivity Determines if the printer can communicate with Honeywell Cloud Disable Agent on port 10000. Maintenance Alerts To view these settings: •...
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Error-Printhead lifted Printhead Not Disable Occurrences Error-Printhead not Detected detected Printhead Too Hot Disable Occurrences Error-Printhead too hot Motor Too Hot Disable Occurrences Error-Motor too hot Power Supply Too Disable Occurrences Error-Power supply too hot PM45 and PM45c User Guide...
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From the printer web page, click Configure > Alerts > Information. Default Values Warning Alerts Status Delay Repeat Delay Unit Message Print Job Complete Disable Occurrences Print Job Complete Started Disable Occurrences Printer is started Printer is Rebooting Disable Occurrences Printer is Rebooting PM45 and PM45c User Guide...
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From the printer Main Menu, select Settings> Network Services > Email Server. • From the printer web page, click Configure > Network Services > Email Server. Email Server Description Default Mode Selects the mode the printer uses to communicate with the Manual email server. PM45 and PM45c User Guide...
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Selects the algorithm that the printer uses to determine that Authentication the messages are from valid source. Protocol SNMPv3 Encryption Selects the type of encryption that the printer uses to prevent Protocol messages from being seen by an unauthorized user. PM45 and PM45c User Guide...
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Server Address Sets the address the printer uses to communicate with ntp0.cornell. time server. Port Number Sets the port number the printer uses to communicate with the time server. Connectivity Agent To view these settings: PM45 and PM45c User Guide...
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From the printer web page, click Configure > Network Services > XML Printing. Time Server Description Default Port Number Sets the port number that defines the TCP port of XML 9200 printing. Range is 1024 to 65535. PM45 and PM45c User Guide...
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2. Save the file as .lbx 3. Create a Webforms folder in the USB thumbdrive and save the .lbx file in the folder. 4. Upload the Web Form to the printer. (See Uploading from a USB Storage Device). PM45 and PM45c User Guide...
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AN 1 PP 20,20 PX 160,360,4 AN 5 PP 100,100 BT "DATAMATRIX" BM qMag% PB "@"+qVendor$+"@"+qModel$+"@"+qSerial$ AN 5 FONT "Univers Bold", 14 PP 260,110 PT qVendor$ AN 5 FONT "Univers", 14 PP 260,70 PT qModel$ PM45 and PM45c User Guide...
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If you created the web form yourself, click Customer Downloaded and then select the web form in the list. • To use one of the Honeywell resident web forms, click Resident and then select the web form in the list. 5. Type information in the web form as needed.
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Cellular Modem Both Service technician installed accessory. Use the cellular modem to make a cellular network connection. Accessory Label Dispenser Both Use the label dispenser to remove the liner from the self-adhesive label stock. PM45 and PM45c User Guide...
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Use the dome door when printing with large media size and to protect the inside of the printer from dust and debris. Note: To view the Accessory User Guide, visit the PM45 product page at www.sps.honeywell.com. PM45 and PM45c User Guide...
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Honeywell 855 S. Mint Street Charlotte, NC 28202 www.sps.honeywell.com ™ PM45-EN-UG Rev B 11/21...
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