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Sharp MX-PEX3 Service Manual
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Sharp MX-PEX3 Service Manual

Sharp MX-PEX3 Service Manual

Digital multifunctional system option print controller unit
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Parts marked with "
" are important for maintaining the safety of the set. Be sure to replace these parts with
specified ones for maintaining the safety and performance of the set.
SERVICE MANUAL
DIGITAL MULTIFUNCTIONAL
SYSTEM OPTION
PRINT CONTROLLER UNIT
MODEL
SHARP CORPORATION
CODE: 00ZMXPEX3/S1E
MX-PEX3
This document has been published to be used
for after sales service only.
The contents are subject to change without notice.

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Summary of Contents for Sharp MX-PEX3

  • Page 1 CODE: 00ZMXPEX3/S1E DIGITAL MULTIFUNCTIONAL SYSTEM OPTION PRINT CONTROLLER UNIT MX-PEX3 MODEL Parts marked with " " are important for maintaining the safety of the set. Be sure to replace these parts with specified ones for maintaining the safety and performance of the set.
  • Page 2 EFI Part Number: 45066572 © 2007 Electronics for Imaging, Inc. This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein.
  • Page 3 Contents Preface About this guide About the illustrations in this guide viii Terminology and conventions viii Precautions Tools you will need Chapter 1: Introduction Features How the Fiery X7 operates Chapter 2: Installation Installation sequence Checking the customer site Setting customer expectations Unpacking the Fiery X7 Connecting the Fiery X7 Completing installation and starting up...
  • Page 4 Contents Chapter 4: Service Procedures Overview Fiery X7 overview diagrams Accessing internal components Shutting down the system Opening and closing the Fiery X7 Removing and replacing boards 4-13 MFP interface board 4-13 User interface board 4-15 Motherboard 4-18 Removing the motherboard 4-18 Replacing the motherboard 4-22...
  • Page 5 Contents Chapter 6: Troubleshooting The Troubleshooting process Preliminary on-site checkout Checking external connections Checking internal components Inspecting the system Normal startup sequence 6-10 Error messages and conditions 6-11 Diagnostic tools 6-19 Printing a Test Page 6-19 MFP interface board diagnostics 6-20 Appendix A: Specifications Hardware features...
  • Page 7 Fiery Print Controller MX-PEX3. Electronics for Imaging does not warrant the performance of a Fiery Print Controller MX-PEX3 if installed or serviced by non-certified personnel.
  • Page 8 Preface About the illustrations in this guide The illustrations in this guide reflect the current shipping version of the Fiery X7 at the time of publication. Components shown in these illustrations are subject to change. Terminology and conventions The terms “replace” and “replacing” are used throughout this guide to describe the reinstallation of existing components.
  • Page 9 Always disconnect power before opening the Fiery X7. • Use care when handling parts of the Fiery X7, as some edges on the unit may be sharp. For example, be careful when: • Accessing the DVD (Digital Versatile Disk) drive (keep the drive door closed when not in use) •...
  • Page 10 Preface • Follow standard electrostatic discharge (ESD) precautions while working on the internal components. Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the MFP and the Fiery X7 is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
  • Page 11 Precautions Power Supply Cord Notice CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à...
  • Page 12 Preface Short Circuit Protection WARNING: This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).
  • Page 13 Features The Fiery X7 adds computer connectivity and highly efficient Adobe PostScript 3 Chapter 1: and PCL (Printer Control Language) printing capability to MFPs. It is optimized for Introduction high-speed network communications, processing, rasterization, and printing. Features The Fiery X7, as an integral part of your organization’s printing system, enables users to: •...
  • Page 14 Introduction How the Fiery X7 operates The Fiery X7 enables users to send print jobs to the MFP from networked PCs running Microsoft Windows, from networked Mac OS computers, and from networked UNIX workstations running TCP/IP. The Fiery X7 custom-designed boards and system software provide for efficient image processing and printing controls.
  • Page 15 How the Fiery X7 operates Print Device External Fiery X7 Devices Motherboard Memory North Bridge Graphics Memory Controller Controller Optional dongle CD/DVD PRI_IDE Print PCI 1 SATA1 Interface Board Not used SATA2 South Bridge Controller Super User Interface Board PCI 2 Not used (UIB) Reset...
  • Page 17 Installation sequence This chapter includes the following information: Chapter 2: Installation • Summary of the installation sequence • Checking the customer site • Unpacking the Fiery X7 • Fiery X7 front and back overview Installation sequence Before you attempt an installation, familiarize yourself with this chapter and Chapter 3 of this guide.
  • Page 18 Installation Mac OS UNIX Fiery X7 Power cables and media package computers computers workstations Unpack the Fiery X7 (see page 2-5). Check installation requirements and verify site conditions. If possible, obtain If present, connect the optional dongle verification that the to the Fiery X7 (see page 2-7).
  • Page 19 Checking the customer site Checking the customer site Before you install the Fiery X7, check site conditions and inform the customer of any installation requirements. MFP readiness ❑ Is the MFP configured for use with the Fiery X7? (For the proper settings, see the documentation that accompanies the MX-PXX3.) ❑...
  • Page 20 Installation Network ❑ Make sure that the network will be available at the time set for installation. ❑ Verify with the network administrator that the network is functioning before you attach the Fiery X7. ❑ Make sure that the configuration requirements specified in Configuration and Setup (on the User Documentation CD) have been met for the remote computers and the network.
  • Page 21 Unpacking the Fiery X7 Unpacking the Fiery X7 The Fiery X7 is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in Figure 2-2 on page 2-6. O UNPACK THE IERY 1.
  • Page 22 Installation Power cables Media package Fiery X7 Contents of Fiery X7 shipping box IGURE...
  • Page 23 Connecting the Fiery X7 Connecting the Fiery X7 You are now ready to make the following connections: • Power cable connection • MFP interface connection • Command/Status Ethernet Crossover connection • Network connection • Optional dongle, if present The Fiery X7 communicates with the MFP through two cables: a 9 ft. 8 in. MFP interface cable that provides the print connection between the Fiery X7 and the MFP, and a 9 ft.
  • Page 24 Installation O CONNECT POWER 1. Connect the recessed end of the Fiery X7 power cable to the power connector on the back of the Fiery X7 (see Figure 2-3 on page 2-7). 2. Connect the other end of the Fiery X7 power cable to a wall outlet. O CONNECT TO THE Make sure the Fiery X7 and the MFP are powered off before making connections.
  • Page 25 Connecting the Fiery X7 Align cable connectors side by side and examine wires: Straight-through cable: wire arrangements are identical on both connectors Crossover cable: wire arrangements are different Straight-through and crossover Ethernet cables IGURE 2. Connect the network cable to the upper network port on the back of the Fiery X7 (see Figure 2-3 on page 2-7).
  • Page 26 Installation Completing installation and starting up To finish the installation of the Fiery X7 at the customer site, make sure to do the following: 1. Power on the MFP and allow it to warm up. 2. Power on the Fiery X7 using the power switch on the back panel (see Figure 2-3 on | is the On page 2-7).
  • Page 27 Overview This chapter includes the following information: Chapter 3: Using the Fiery X7 • Using the Fiery X7 Control Panel • Using the MFP touch panel • Checking Network status LEDs • Shutting down and restarting the Fiery X7 Overview The Fiery X7 provides two user interfaces: the Control Panel on the front of the Fiery X7, and the touch panel on the MFP.
  • Page 28 Using the Fiery X7 Activity light The activity light on the Fiery X7 Control Panel indicates current Fiery X7 activity. If the light is: Flashing orange The Fiery X7 is starting up and the BIOS has established communication with the User Interface Board (UIB). Flashing green The Fiery X7 is continuing start up and the Windows XPe operating system has established communication with...
  • Page 29 Using the MFP touch panel Using the MFP touch panel The MFP touch panel is the main user interface for the Fiery X7. Use the touch panel to scroll to the Fiery X7 areas of the interface. From there you can view status information, print system pages, set up printing, and shut down the Fiery X7.
  • Page 30 Using the Fiery X7 Functions menu The Functions menu allows you to perform a variety of administrative functions that do not affect the print jobs of other users. Many of these functions are also available from Command WorkStation. Printer Settings (Fiery) Back 1.
  • Page 31 Using the MFP touch panel Print Pages— Enables you to print special pages from the Fiery X7. You can print the following pages from the submenu that appears: • PS and PCL Test Pages — Enable you to confirm that the Fiery X7-to-MFP interface is working properly.
  • Page 32 Using the Fiery X7 Resume Printing— Reestablishes the connection from the MFP to the Fiery X7 so you can resume printing after interrupting the print job to make copies (used with Suspend Printing When you select this option, you can choose from the following: Shut Down—...
  • Page 33 Using the MFP touch panel Print Pages menu This section describes how to print pages such as the Test Page and Configuration page from the Print Pages menu. Access the Print Pages menu through the Functions menu on the MFP touch panel (see page 3-4). O PRINT A PAGE FROM THE RINT AGES MENU...
  • Page 34 Using the Fiery X7 Network Status LEDs Two LEDs next to the Ethernet port (upper RJ-45 port) indicate the network speed. When data transfer occurs between the Fiery X7 and the network, the appropriate LED(s) blink to indicate network activity. For additional network information, see Configuration and Setup on the User Documentation CD.
  • Page 35 Starting, shutting down, restarting, and rebooting O START THE IERY • Power on the Fiery X7 by pressing the power switch on the back panel. The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. X7 C O SHUT DOWN RESTART OR REBOOT THE...
  • Page 36 Using the Fiery X7 O SHUT DOWN RESTART OR REBOOT THE IERY FROM THE TOUCH PANEL 1. Make sure Idle displays on the Info screen on the MFP touch panel (see page 3-3). If Printing or RIPping appears on the touch panel, the Fiery X7 is processing and you must wait until the system finishes and reaches the Idle state.
  • Page 37 Overview Generally, the Fiery X7 requires no regular service or maintenance. Follow the procedures Chapter 4: in this chapter to inspect, remove, reseat, and replace major hardware components, as Service well as to install system software. Procedures Overview This chapter includes information about servicing the following components: •...
  • Page 38 Service Procedures Fiery X7 overview diagrams The following figures provide an overview of Fiery X7 components. Activity light USB Type B (not used) First USB Type A ports Line selection (Optional dongle) buttons Fourth Serial port (not used) Monitor (covered) Up button Menu button Network port...
  • Page 39 Overview Back panel view Side view 1. USB Type B port (not used) 7. MFP interface board (PCI 1) 13. DIMM slots 2. USB Type A ports for optional dongles 8. Power cable connector 14. HDD 3. Serial port (not used) 9.
  • Page 40 Service Procedures 1. Side panel 2. Access panel 3. HDD data cable 4. HDD (hard disk drive) 5. MFP interface board 6. CPU cooling assembly 7. CPU 8. Motherboard 9. DIMM 10. Battery 11. Back panel fan 12. Chassis 13. Power supply 14.
  • Page 41 Overview : Power supply, back panel fan, and DIMM are not shown. Cable key From 1. HDD data cable Motherboard SATA1 2. DVD/CD-RW drive ribbon cable Motherboard PRI-IDE (JB2) DVD/CD-RW drive 3. UIB cable Motherboard USB2 (J28) User interface board in front panel Avoid moving the UIB cable side-to-side while it is connected to motherboard AUTION connector USB2 (J28).
  • Page 42 Service Procedures Power supply cable origin : Power supply, DIMM, and DVD/CD-RW drive are not shown. Cable key From 1. Power supply cable Power supply a. 4-pin connector— CPU power b. 20-pin connector—Motherboard c. Serial ATA connector—HDD d. 4-pin connector—DVD/CD-RW drive 2.
  • Page 43 Accessing internal components Accessing internal components This section describes how to shut down and open the Fiery X7. Always use the following procedures when opening the Fiery X7 for inspection or service. Shutting down the system The customer will generally leave the Fiery X7 on all the time. Remember that when the Fiery X7 is powered off, network access to the MFP is interrupted.
  • Page 44 Service Procedures O SHUT DOWN THE IERY FROM THE TOUCH PANEL PRIOR TO SERVICE 1. Make sure Idle displays on the Info screen on the MFP touch panel (see page 3-3). If Printing or RIPping appears on the touch panel, the Fiery X7 is processing and you must wait until the system finishes and reaches the Idle state.
  • Page 45 Accessing internal components Opening and closing the Fiery X7 To service internal components, open and close the Fiery X7 as described in the following procedures. O REMOVE AND REPLACE THE SIDE PANEL 1. If you have not done so already, power off the Fiery X7 (see page 4-7) and remove all the cables from the back panel.
  • Page 46 Service Procedures O REMOVE AND REPLACE THE ACCESS PANEL 1. Remove the four screws that secure the access panel to the chassis. 2. Remove the access panel. To disengage the hooks from the chassis, slide the access panel toward the back panel. (It may help to press down on the front edge of the access panel as you slide it).
  • Page 47 Accessing internal components O REMOVE AND REPLACE THE FRONT PANEL You need to remove the front panel in order to access the User interface board, UIB cable, Control Panel buttons, HDD, DVD/CD-RW drive, front fan, and jewel. You do not need to remove the front panel to access other components inside the chassis. 1.
  • Page 48 Service Procedures 7. Disconnect the UIB cable from the connector on the user interface board and place the front panel on a clean, padded surface. Top tabs: bend inward Slots Inside of chassis Bottom tabs: UIB cable bend outward Slots Removing/replacing the front panel IGURE 8.
  • Page 49 Removing and replacing boards Removing and replacing boards This section includes procedures for removing and replacing the following boards: • MFP interface board • User interface board • Motherboard For information about installing option boards, see the separate installation instructions that accompany those boards.
  • Page 50 Service Procedures O REMOVE THE INTERFACE BOARD 1. Shut down and open the Fiery X7 (see page 4-7 and page 4-9). 2. If you have not done so already, remove the MFP interface cable from the Fiery X7 back panel. 3.
  • Page 51 Removing and replacing boards User interface board The user interface board installed in the front panel (see Figure 4-10) provides the interface between the Fiery X7 and the user. The front of the user interface board contains circuitry for the following: •...
  • Page 52 Service Procedures O REMOVE THE USER INTERFACE BOARD FROM THE FRONT PANEL 1. Shut down and open the Fiery X7 (see page 4-7 and page 4-9). 2. Remove the front panel from the chassis (see page 4-11). Take care when removing the front panel because the UIB cable is still connected to the user interface board.
  • Page 53 Removing and replacing boards O REPLACE THE USER INTERFACE BOARD IN THE FRONT PANEL 1. Replace the user interface board. Position the user interface board in the front panel at an angle so that the top edge of the board fits under the top guides (see Figure 4-11). Push the board down into the front panel until the snap tabs hook over the edges of the board.
  • Page 54 Service Procedures Motherboard Service Procedures The motherboard has an Intel Celeron 2.8GHz CPU that controls the image data transferred to and from the MFP interface board. The motherboard also controls HDD functions and the communication between the Fiery X7 and external devices. The Fiery X7 is configured by default with one 256MB DIMM on the motherboard (see Figure 4-14 on page 4-24).
  • Page 55 Motherboard Caution below 1. USB Type B port (not used) 8. Not used 15. BIOS chip (U15) 2. USB Type A ports (keyboard/mouse/optional dongle) 9. CPU power cable (4-pin, J11) 16. DVD/CD-RW drive ribbon cable (PRI-IDE) 3. Serial port (not used) 10.
  • Page 56 Service Procedures O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1. Shut down and open the Fiery X7 (see page 4-7 and page 4-9). 2. Remove the MFP interface board in motherboard connector PCI1 (see page 4-14) from the motherboard. To remove a board, remove its mounting bracket screw, grasp the board at the front and back edge and gently pull it straight out of its connector on the motherboard.
  • Page 57 Motherboard O REMOVE THE MOTHERBOARD 1. If you are replacing the motherboard with a new motherboard, remove and set aside the following: • DIMMs (page 4-25) • CPU (page 4-26) 2. Remove the four mounting screws on the motherboard (see Figure 4-12 on page 4-19). 3.
  • Page 58 Service Procedures Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the field). The list below is a summary; see the complete procedures in the following pages. If you are installing a new motherboard: •...
  • Page 59 Motherboard O REPLACE BOARDS AND CABLES 1. Replace the following cables as described: • Connect the UIB cable to motherboard connector USB2 (J28). Avoid moving the UIB cable side-to-side while it is connected to motherboard connector USB2 (J28). Doing so can loosen the connector and damage the motherboard.
  • Page 60 Service Procedures Replacing parts on the motherboard This section describes how to remove and replace the DIMMs, CPU, and battery on the motherboard. Before performing any of these procedures, shut down, unplug, and open the Fiery X7 (see page 4-7and page 4-9). DIMMs The motherboard has two DIMM sockets (DIMM 1 and DIMM 2).