Related Manuals for CommScope ARRIS SURFboard W6B
Summary of Contents for CommScope ARRIS SURFboard W6B
- Page 1 ® SURFboard Thruster Gaming Acceleration Kit W6B User Guide, STANDARD Revision x.1 P/N 365-095-36986...
- Page 2 Wi-Fi Alliance. CommScope provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
- Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
- Page 4 ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Installation of an AC surge protector in the AC outlet to which this device is connected is recommended.
- Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
- Page 6 Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: ■...
- Page 7 Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, refer to the relevant chapters in this document or visit our Consumer Support website at http://www.arris.com/selfhelp. SURFboard ®...
- Page 8 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
- Page 9 Table of contents Chapter 1: Introduction................10 In the box........................10 System requirements....................10 Supported devices......................11 Contact information......................11 Front panel and LED behavior..................12 Rear panel and LED behavior..................13 Main unit and Satellite unit labels................14 Mobile app help......................15 Chapter 2: Getting started...............
- Page 10 Chapter 1 Introduction ® The ARRIS SURFboard Thruster Gaming Acceleration Kit W6B utilizes Wi-Fi 6E technology giving gamers the freedom to play games whereever they want over Wi-Fi with high-speed and latency. ® The ARRIS SURFboard Central mobile application steps you through configuring your Gaming Bridge or Extender (see Supported devices (page 11)) using your iOS or Android...
- Page 11 Chapter 1: Introduction ® ● Mac 10.4 or higher ® ● UNIX ® ● Linux Supported devices The retail SURFboard devices W6B and W6U support all versions of the ARRIS SURFboard Central mobile app. Please note that the full features and functionality of the mobile app may be dependent on the version of your managed SURFboard device.
- Page 12 Chapter 1: Introduction Front panel and LED behavior Figure 1: Front view of W6B Main AP and Satellite unit LED behavior LED behavior LED description in the Main AP unit Orange (Blinking) The unit is powering on White (Solid) The unit has successfully powered on Blue (Solid) The unit is connected to Internet SURFboard...
- Page 13 Chapter 1: Introduction LED behavior LED description in the Main AP unit Red (Solid) The unit has no Internet connection LED behavior LED description in the Satellite unit Orange (Blinking) The unit is powering on White (Solid) The unit has successfully powered on Blue (Solid) The unit is connected to the main AP unit Red (Solid)
- Page 14 Chapter 1: Introduction LED behavior LED description in the Ethernet port Green (Solid) Ethernet network link is working Green (Flashing) There is network traffic There is no network link Main unit and Satellite unit labels Sample Main unit label Sample Satellite unit label Note: These images shown above are sample labels.
- Page 15 Chapter 1: Introduction Mobile app help Some of the SURFboard Central mobile app screens offer textual help. Tap the ? if you require more information or assistance with something on that screen. FAQ is also available on the Side menu, accessed from the Collapsed menu icon on the mobile app Home screen.
- Page 16 Chapter 2 Getting started This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before installing your Check with your service provider (or local cable company) to ensure broadband cable service is available in your area.
- Page 17 Chapter 2: Getting started W6B connection diagram 1. Connect one end of the Ethernet cable (supplied) to your home router and the other end of the cable to the Ethernet port on your W6B Main unit. 2. Connect one end of the other Ethernet cable (supplied) to your gaming console and the other end of the cable to the Ethernet port on your W6B Satellite unit.
- Page 18 Chapter 2: Getting started Note: After the download is finished, the ARRIS SURFboard Central mobile app shortcut will be added to your mobile device Home or Apps screen. Launch the ARRIS SURFboard Central mobile app ■ Once you have the SURFboard Central mobile app installed, tap the shortcut on your mobile device to launch it.
- Page 19 Chapter 2: Getting started Set up your W6B using Surfboard Central mobile 1. On SCAN LABEL TO CONTINUE screen, you can choose to perform one of the following: SURFboard ® Thruster Gaming Acceleration Kit W6B User Guide STANDARD Revision x.1...
- Page 20 Chapter 2: Getting started 2. ■ ● Tap SCAN to scan the QR code (available on the labels of the Main and Satellite units located on the base of your W6B or the Quick Start Card) and tap OK to allow access to camera.
- Page 21 Chapter 2: Getting started The YOU ARE FREE TO GAME ON! screen appears indicating that your devices are conneted and ready to support your gaming needs. SURFboard ® Thruster Gaming Acceleration Kit W6B User Guide STANDARD Revision x.1...
- Page 22 Chapter 3 SURFboard Central mobile app features The main navigational features of the SURFboard Central mobile app are the Home, User Guide, and FAQ screens - all accessible by tapping the corresponding icon at the bottom of the SURFboard Central mobile app - and a Side menu, accessed by tapping the Collapsed menu icon at the top, left-hand corner of the Home screen.
- Page 23 Chapter 3: SURFboard Central mobile app features 1 Collapsed menu icon. Tap to access the Side menu. 2 Notifications: Tap the Notification bell to display firmware updates, incidents of new devices connecting to your network, unsuccessful device responses, and more. 3 Device Details: Tap to view details about your device that you are connected to.
- Page 24 Chapter 3: SURFboard Central mobile app features GUI Access Help To access information about your device,on the Home screen, tap GUI Access Help and at the bottom of the SURFboard Central mobile app to display the details about advanced settings. SURFboard ®...
- Page 25 Chapter 3: SURFboard Central mobile app features You have two options to connect to your gaming bridge: ■ Option 1: Tap LAUNCH BROWSER if you prefer to access the settings while connected to your home network and launch your mobile browser. ■...
- Page 26 Chapter 3: SURFboard Central mobile app features ■ Network Status: You can view the network status of your W6B Main and Satellite units. ■ Wireless Settings: You can view and change the Radio and SSID settings of your W6B and Satellite units.
- Page 27 Chapter 3: SURFboard Central mobile app features Wireless settings You can select the device type (main or satellite) and then change the wireless settings. To change the wireless settings for the Main unit: 1. On the Wireless Settings page, under Radio Settings, you can specify the following: ■...
- Page 28 Chapter 3: SURFboard Central mobile app features ■ Allow non Preferred Scanning Channels: Tap to select this option if you prefer to enable all the 6GHz channels. It may take longer duration for the clients to discover a device on a non-PSC, and few devices will not be able to connect at all. ■...
- Page 29 Chapter 3: SURFboard Central mobile app features 2. Enter the new Username, Password, and Confirm password fields. 3. Tap Submit to save the changes. Reboot or restart your device To reboot your device ■ On the System & Reboot page, tap Factory Defaults to restore your device to factory default settings.
- Page 30 Chapter 3: SURFboard Central mobile app features Firmware update As part of firmware update, you can check and ensure that the firmware of your devices are up-to-date. ■ On the Firmware update page of the Main AP device or Satellite device, tap Check Online to check for the new firmware if available.
- Page 31 Chapter 3: SURFboard Central mobile app features ■ ON: Indicates the LED is turned on at all times. ■ OFF: Indicates the LED is turned off at all times. ■ OFF with Alerts: Indicates LED is turned off except when an alert appears. 2.
- Page 32 Chapter 3: SURFboard Central mobile app features 1. Press the WPS button on your Wi-Fi client device. For more details to locate the WPS button on your device, refer to your client device's user guide. 2. Within a couple of minutes, press the button labelled SYNC on your W6B device or on the WPS Settings page, tap to enable to WPS Status drop-down menu to choose Enabled .
- Page 33 Chapter 3: SURFboard Central mobile app features The Side menu has eight buttons, which you can tap to Add Device or Remove Device; view Support Details; visit www.SURFboard.com to your network; view Account Details; learn About licensing and purchase information; get help User Guide; and view FAQ. Add or remove devices You can add a new device such as SURFboard Max, Gateway, cable modem or remove an existing connected device.
- Page 34 Chapter 3: SURFboard Central mobile app features To remove an existing connected device: 1. On the Home screen, tap the side menu and then tap Remove Device. 2. Tap to select your device type and tap Next. 3. Follow the on-screen instructions. For more details, refer to the respective SURFboard Quick Start Guide or the SURFboard User Guide.
- Page 35 Chapter 3: SURFboard Central mobile app features ■ Browse ARRIS Consumer Support by tapping www.arris.com/selfhelp. ■ Tap Live chat to connect with one of our helpful, live tech support people. SURFboard ® Thruster Gaming Acceleration Kit W6B User Guide STANDARD Revision x.1...
- Page 36 Chapter 4 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your ARRIS Technical support for any assistance. Solutions Problem Possible solution The Main unit is not connected to the Internet. Check the Ethernet The LED on my Main unit connection and make sure you are connected to your router or is red.
- Page 37 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
- Page 38 INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
- Page 40 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...
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