Related Manuals for CommScope ARRIS SURFboard W6U
Summary of Contents for CommScope ARRIS SURFboard W6U
- Page 1 ® ARRIS SURFboard Wi-Fi 6E Network Upgrade Adapter W6U User Guide, STANDARD Revision x.1 P/N 365-095-37011...
- Page 2 Wi-Fi Alliance. CommScope provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
- Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
- Page 4 ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Installation of an AC surge protector in the AC outlet to which this device is connected is recommended.
- Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
- Page 6 Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: ■...
- Page 7 Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, refer to the relevant chapters in this document or visit our Consumer Support website at http://www.arris.com/selfhelp. ARRIS SURFboard ®...
- Page 8 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
- Page 9 Table of contents Chapter 1: Introduction................10 In the box........................10 System requirements....................10 Supported devices......................11 Contact information......................11 Front panel and LED behavior..................12 Rear panel and LED behaviour..................13 Unit label........................14 Mobile app help......................15 Chapter 2: Getting started............... 16 Get the ARRIS SURFboard Central mobile app.............
- Page 10 Chapter 1 Introduction ® The ARRIS SURFboard Wi-Fi 6E Network Upgrade Adapter W6U allows you to upgrade your Wi-Fi network to the latest Wi-Fi 6E standard without losing the existing network or replacing any of your existing equipment. ® The ARRIS SURFboard Central mobile application steps you through configuring your Gaming Bridge or Extender (see Supported devices...
- Page 11 Chapter 1: Introduction ® ● Mac 10.4 or higher ® ● UNIX ® ● Linux Supported devices The retail SURFboard device W6U supports all versions of the ARRIS SURFboard Central mobile app. Please note that the full features and functionality of the mobile app may be dependent on the version of your managed SURFboard device.
- Page 12 Chapter 1: Introduction Front panel and LED behavior Figure 1: Front view of W6U unit LED behavior LED behavior LED description in the W6U unit Orange (Blinking) The unit is powering on White (Solid) The unit has successfully powered on Blue (Solid) The unit is connected to Internet ARRIS SURFboard...
- Page 13 Chapter 1: Introduction LED behavior LED description in the W6U unit Red (Solid) The unit has no Internet connection Rear panel and LED behaviour Rear panel and connections Port name Description Reset button Reset button is located on the rear panel of your device can be used to either reboot your device or reset your device configuration settings.
- Page 14 Chapter 1: Introduction Port name Description 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset port on the rear panel of your device. 2. Press and hold the Reset button for ten seconds.
- Page 15 Chapter 1: Introduction The label is located on the bottom of your respective W6U unit . The label contains information you will need to activate your W6U or information to report during any technical issues. The following information are listed on the W6U label: ■...
- Page 16 Chapter 2 Getting started This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before installing your device, check with your service provider (or local cable company) to ensure broadband cable service is available in your area.
- Page 17 Chapter 2: Getting started Note: After the download is finished, the ARRIS SURFboard Central mobile app shortcut will be added to your mobile device Home or Apps screen. Launch the ARRIS SURFboard Central mobile app ■ Once you have the SURFboard Central mobile app installed, tap the shortcut on your mobile device to launch it.
- Page 18 Chapter 2: Getting started Set up your W6U using the Surfboard Central mobile app 1. On SCAN LABEL TO CONTINUE screen, you can choose to perform one of the following: ARRIS SURFboard ® Wi-Fi 6E Network Upgrade Adapter W6U User Guide STANDARD Revision x.1...
- Page 19 Chapter 2: Getting started 2. ■ ● Tap SCAN to scan the QR code (available on the label located on the base of your W6U or the Quick Start Card) and tap OK to allow access to camera. ● Tap ENTER MANUALLY to enter the Main Access Point S/N Main Access , details located on the label and tap NEXT...
- Page 20 Chapter 3 SURFboard Central mobile app features The main navigational features of the SURFboard Central mobile app are the Home, User Guide, and FAQ screens - all accessible by tapping the corresponding icon at the bottom of the SURFboard Central mobile app - and a Side menu, accessed by tapping the Collapsed menu icon at the top, left-hand corner of the Home screen.
- Page 21 Chapter 3: SURFboard Central mobile app features 1 Collapsed menu icon. Tap to access the Side menu. 2 Notifications: Tap the Notification bell to display firmware updates, incidents of new devices connecting to your network, unsuccessful device responses, and more. 3 Device Details: Tap to view details about your device that you are connected to.
- Page 22 Chapter 3: SURFboard Central mobile app features GUI Access Help To access information about your device,on the Home screen, tap GUI Access Help and at the bottom of the SURFboard Central mobile app to display the details about advanced settings. ARRIS SURFboard ®...
- Page 23 Chapter 3: SURFboard Central mobile app features You have two options to connect to your gaming bridge: ■ Option 1: Tap LAUNCH BROWSER if you prefer to access the settings while connected to your home network and launch your mobile browser. ■...
- Page 24 Chapter 3: SURFboard Central mobile app features ■ Network Status: You can view the network status of your W6U unit. ■ Wireless Settings: You can view and change the Radio and SSID settings of your W6U unit. ■ Administration: You can change your login credentials (user name and password) to keep your W6U device secure.
- Page 25 Chapter 3: SURFboard Central mobile app features Wireless settings You can change the wireless settings. To change the wireless settings: 1. On the Wireless Settings page, under Radio Settings, you can specify the following: ■ Channel: The device will be operating in the wireless channel. To ensure best compatibility, choose a channel that is marked PSC (Primary Scan Channel).
- Page 26 Chapter 3: SURFboard Central mobile app features ■ Index: Setup a Guest Network allowing your guest to access Internet without compromising your devices on your Main Network. Select Main Network or Guest Network to configure the settings for the respective network. ■...
- Page 27 Chapter 3: SURFboard Central mobile app features To restart your device Warning: This action will not delete any of your configuration settings and allow you to restore the default (original) configuration. ■ On the System & Reboot page, tap Restart to restart your device. This action is required if your device does not intend to work as expected.
- Page 28 Chapter 3: SURFboard Central mobile app features Note: The Last check time field indicates the time of the latest firmware update . The device checks on a everyday basis for the latest firmware updates. The Current Firmware Versionfield indicates the current firmware version that is installed on the device LED settings To change your LED settings...
- Page 29 Chapter 3: SURFboard Central mobile app features Time settings To change your Time zone 1. On the Time Settings page, under the Time Zone drop-down menu, choose your time zone. Note: If you choose to automatically adjust the daylight saving time, then tap to select the Automatically adjust for daylight saving time checkbox.
- Page 30 Chapter 3: SURFboard Central mobile app features Side menu Access the Side menu by tapping the Collapsed menu icon at the top, left-hand corner of the Home screen. ARRIS SURFboard ® Wi-Fi 6E Network Upgrade Adapter W6U User Guide STANDARD Revision x.1...
- Page 31 Chapter 3: SURFboard Central mobile app features The Side menu has eight buttons, which you can tap to Add Device or Remove Device; view Support Details; visit www.SURFboard.com to your network; view Account Details; learn About licensing and purchase information; get help User Guide; and view FAQ. Add or remove devices You can add a new device such as SURFboard Max, Gateway, cable modem or remove an existing connected device.
- Page 32 Chapter 3: SURFboard Central mobile app features To remove an existing connected device: 1. On the Home screen, tap the side menu and then tap Remove Device. 2. Tap to select your device type and tap Next. 3. Follow the on-screen instructions. For more details, refer to the respective SURFboard Quick Start Guide or the SURFboard User Guide.
- Page 33 Chapter 3: SURFboard Central mobile app features ■ Browse ARRIS Consumer Support by tapping www.arris.com/selfhelp. ■ Tap Live chat to connect with one of our helpful, live tech support people. ARRIS SURFboard ® Wi-Fi 6E Network Upgrade Adapter W6U User Guide STANDARD Revision x.1...
- Page 34 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
- Page 35 INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
- Page 36 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...
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