GN Resound LiNX Quattro RE962-DRW User Manual

Receiver-in-ear hearing aids

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User guide

Receiver-In-Ear hearing aids

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Summary of Contents for GN Resound LiNX Quattro RE962-DRW

Page 1 User guide Receiver-In-Ear hearing aids...
Page 2 Left Hearing Aid Right Hearing Aid Serial number Serial number Model number Model number Receiver type Receiver type Low Power Low Power Medium Power Medium Power High Power High Power Ultra Power Ultra Power Receiver length Receiver length Battery size Open/ standard Small Small...
Page 3 FDA warnings and cautions (US only) WARNING: People younger than 18 should go to a doctor before using this People younger than 18 years old need specialized care and using this without a medical evaluation may worsen impair- ment or disability. A hearing aid user who is younger than 18 should have a recent medical evalua- tion from a doctor, preferably an ear-nose-throat doctor (an ENT).
Page 4 Outputs over 132 dB SPL: You should exercise special care in selecting and fitting a hearing aid with a maximum output that ex- ceeds 132 dB SPL because it may impair the remaining hearing of the hearing aid user. Sound pressure level in the ears of children: The developed sound pressure level in the ears of children can be substantially higher than in average adults.
Page 5 You might need medical help if a piece gets stuck in your ear If any part of your hearing aid, like the ear tip (dome), gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part further into your ear, injuring your eardrum or ear canal, possibly seriously.
Page 6 Hearing loss in people younger than 18 • People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT), because they may have different needs than adults. • The doctor will identify and treat medical conditions as appropriate. •...
Page 7 Contents Introduction ............9 Using ReSound LiNX Quattro with smartphone Intended use ............9 apps ................25 Becoming accustomed to amplification ..10 7.2.1 Intended use of ReSound apps for Statement ............11 smartphones: ............25 Descriptions ............14 Cellular phones ............25 Your hearing aid .............14 7.4.1 Place the Phone Now magnet ......26 Recognizing left and right hearing aid ...15 Phone Now .............26...
Page 8 8.4.1 Tinnitus Sound Generator precautions ....34 Battery warnings..........46 Tinnitus Sound Generator warnings ....34 Hearing aid expectations ......... 47 8.4.2 Tinnitus Sound Generator warning to hearing Non-clinical testing (US only) ......48 care professionals ..........35 Clinical data (US only) ........49 The receiver ............
Page 9 Introduction Congratulations on the purchase of your new hearing aids. ReSound’s innovative sound technology and design, combined with the customized programming selected by your hearing care professional, will make hearing a more enjoyable experience. Please read this manual carefully in order to wholly benefit from the use of your hearing aids. With proper care, maintenance, and usage, your hearing aids will serve you in better communication for many years.
Page 10 Becoming accustomed to amplification While purchasing a hearing aid is a major step, it is only one step in a process toward more comfortable hearing. Successfully adapting to the amplification your hearing aid provides takes time and consistent use. You will enjoy more benefits from your ReSound hearing aid by taking the following actions: •...
Page 11 Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause unde- sired operation.
Page 12 93/42/EEC for medical devices (MDD) • Hereby, GN ReSound A/S declares that the radio equipment types BRIE are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the follow- ing internet address: www.declarations.resound.com •...
Page 13 Hearing aid type designations for models included in this user guide are: BER13, FCC ID: X26BER13, IC: 6941C-BER13. This device includes an RF transmitter which operates in the frequency band of 2.4 GHz – 2.48 GHz. Nominal RF output power transmitted is +1.1 dBm. Receiver-in-the-ear (RIE) hearing aids of type BER13 with FCC ID X26BER13, IC number 6941C-BER13 and size 13 battery are available in the following variants: RE962-DRW, RE762-DRW, RE562-DRW...
Page 14 Descriptions 5.1 Your hearing aid Receiver wire Open Dome Tulip Dome Power Dome RIE mold Sports lock Battery door Receiver Multi-function button 10. Microphones 11. Low Power (LP) receiver 12. Medium Power (MP) receiver 13. High Power (HP) receiver 14. Ultra Power (UP) receiver 15.
Page 15 5.2 Recognizing left and right hearing aid If you have two hearing aids, they may be tuned differently. One for your left ear, the other for your right. Do not swap them. Please pay attention to this when cleaning, storing and inserting the hearing aids. Left Right You might want to ask your hearing care practitioner to mark your hearing aids with a colored Left and...
Page 16 Getting started Once you have placed the hearing aids on your ears, you can turn them on. The hearing aid always starts in program 1 and with the preset volume. 6.1 On/Off function 1. Close the battery door to turn on the hearing aid in program 1 (one). 2.
Page 17 4. Insert the new battery with the positive side in the correct position. Always insert the battery in the door: never directly into the hearing aid. 5. Gently close the battery door. 1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year. 2.
Page 18 6.3.1 Low battery indicator when paired with wireless accessories only The batteries drain faster when you use wireless functionalities like streaming from your smartphone or from your TV via our TV Streamer 2. As the battery power goes down, the wireless functions stop working. A short melody every five minutes indicates that battery power is too low.
Page 19 6.4 Insert/Remove hearing aid For comfort, always turn off your hearing aids before you insert or remove them. 6.4.1 Insert earmold 1. Hold the earmold between your thumb and index finger and position its sound outlet in your ear canal. 2.
Page 20 6.4.2 Remove earmold 1. Lift the hearing aid from behind the ear. For a moment, let it hang beside your ear. 2. Gently pull the removal cord (not the hearing aid or the tubing) to pull the hearing aid from the ear.
Page 21 6.4.4 Remove wire with dome 1. Hold the wire with your thumb and forefinger and remove it. 6.4.5 Sports lock If needed, your hearing care professional will apply and adjust the Sports lock. 6.5 Operation of the hearing aid 6.5.1 Multi-function button The multi-function button will allow you to use up to four different listening programs, each of them suit- able for certain situations.
Page 22 Multi-function button If necessary, your hearing care practitioner can change the default settings for the multi-function button and fill in the following table to indicate the new settings: Multi-function button action Default setting New setting Short press up Increases volume Short press down Decreases volume Long press up (3 seconds)
Page 23 program Beep Description NOTE: If you have two hearing aids with the Synchronized Push Button enabled, program changes to one hearing aid automatically repeats in the second hearing aid. When you change a program in one hearing aid, it responds with one or more beeps. The same number of confirmation beeps follow in the second aid.
Page 24 Telephone use Your hearing aid allows you to use the telephone as you normally do. However, finding the optimal position for your telephone may require practice. The following suggestions may be helpful: 1. Dependent on your fitting and hearing status, either hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
Page 25 7.2 Using ReSound LiNX Quattro with smartphone apps 7.2.1 Intended use of ReSound apps for smartphones: ReSound smartphone apps are intended to be used with ReSound wireless hearing aids. ReSound smart- phone apps send and receive signals from the ReSound wireless hearing aids via smartphones for which the apps have been developed.
Page 26 NOTE: If you find it difficult to obtain a good result while using your cellular phone, your hearing care professional will be able to give you advice on available wireless accessories to enhance listen- ing capabilities. 7.4 Phone Now By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone program on when the receiver is close to your ear.
Page 27 WARNING: IF A MAGNET IS SWALLOWED, SEEK IMMEDIATE ASSISTANCE FROM A MEDICAL PRACTITIONER. NOTE: Ask your hearing care professional to enable Phone Now as one of your programs. NOTE: Do not cover the loudspeaker opening with the magnet. NOTE: If Phone Now does not work to your satisfaction, moving the magnet to another position may improve ease of use and comfort while speaking.
Page 28 7.5 Flight mode (optional) WARNING: When boarding a flight or entering an area where RF transmitters are prohibited, deactivate wireless functionality. Your ReSound LiNX Quattro hearing aid allows you to control it from your smartphone or ReSound Remote Control. However, in some areas you are requested to turn off wireless communication. Follow these steps to turn off wireless mode: 1.
Page 29 Tinnitus Sound Generator module Your ReSound hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
Page 30 8.2.2 Explanation of how the device functions The TSG module is a frequency and amplitude shaped white-noise generator. Noise signal level and frequency characteristics can be adjusted to the specific therapeutic needs as determined by your doctor, audiologist or hearing care professional. Your doctor, audiologist or hearing care professional can modulate the generated noise with the purpose of making it more pleasant.
Page 31 Additionally since the hearing aid has a volume control then the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids. 8.2.3 The scientific concepts that form the basis for the device The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neu- tral sound, which is easily ignored.
Page 32 8.2.5 Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device. This functionality is available in supported hear- ing aids when a hearing care professional has enabled the TSG functionality during fitting of the hearing aid.
Page 33 8.3.3 Prescription use of a Tinnitus Sound Generator hearing aid The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare profes- sional. In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the generated sound.
Page 34 The purpose of medical evaluation is to assure that all medically treatable conditions that may affect tin- nitus are identified and treated before the sound generator instrument is used. The sound generator instrument is a tool to generate sounds to be used with appropriate counseling and/or in a tinnitus management program to temporarily relieve patients suffering from tinnitus.
Page 35 f. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. g. Pain or discomfort in the ear. 3. Discontinue use of the sound generator and consult promptly with your hearing care professional, if you experience changes in the tinnitus perception, discomfort or interrupted speech perception, while using the tinnitus sound generator.
Page 36 4. Acute or chronic dizziness. 5. Unilateral hearing loss of sudden or recent onset within the previous 90 days. 6. Audiometric air-bone gap equal to or greater than 15 dB at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. 7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 8.
Page 37 The receiver The receiver delivers the sound to the ear canal. It is important that the receiver and the dome/earmold fit correctly in your ear. If the receiver or the dome/earmold irritate your ear in any way and prevent you from wearing your hearing aid, please contact your hearing care professional.
Page 38 10.2 Tulip domes The Tulip domes are mounted in a similar manner to the ordinary domes, but a few extra steps are required. The Tulip domes consist of two “petals”. Follow these steps to mount domes: 1. Push the largest petal away from the wire using a finger. This bends the petal forward. 2.
Page 39 11 Wireless accessories Our wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. This allows you to control and stream high quality stereo sound and speech directly to your hearing aids. Please find the list of available wireless accessories below: TV Streamer 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.
Page 40 12 ReSound Assist (Optional) If you sign up to use the ReSound Assist service available with your hearing aids, you can allow your hear- ing aids to be adjusted remotely without even having to travel from where you are at the moment. This allows you to experience unprecedented freedom and flexibility: 1.
Page 41 4. Do not wear your hearing aids when putting on cosmetics, perfume, after-shave, hairspray, suntan lotion etc. These might discolor the hearing aid or get into the hearing aid causing damage. 5. Do not immerse your hearing aid in any liquid. 6.
Page 42 13.4 Changing wax guards If you wear a dome, remove it before following this procedure. To replace wax guards: Carrying box with eight wax guard Insert the removal tip of the tool into Slowly pull the wax guard straight tools. the used wax guard so that the shaft out.
Page 43 General warnings 1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. 2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is recommended not to wear hearing aids during these or other similar procedures.
Page 44 General precautions 1. When wireless function is activated, the device uses low-powered digitally coded transmissions in order to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the hearing aid away from the affected electronic device. 2.
Page 45 Phone Now warnings 1. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is swallowed, please seek advice from a medical practitioner. 2. The PhoneNow magnet may affect sensitive medical devices / electronic systems. Seek advice from the manufacturers regarding appropriate safety measures when using the Phone Now solu- tion near the sensitive device / equipment (pacemakers and defibrillators) in question.
Page 46 Battery warnings Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety and for the environment. Please note: 1. Keep batteries away from pets, children and mentally challenged persons. 2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been swal- lowed, as they can be harmful to your health.
Page 47 Hearing aid expectations A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to attain full benefit from it. The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by audi- tory training and instructions in lip-reading.
Page 48 19 Non-clinical testing (US only) The devices covered within this user guide have undergone tests for the relevant non-clinical perfor- mance testing and biological endpoints in accordance with standards identified below: • Electrical safety testing is performed according to IEC 60601-1:2005 + A1:2012+A2:2020, IEC 60601-2-66:2019, IEC 60601-1-11 Edition 2.0 2015-1, IEC 62133-2 Edition 1.0 2017- 02 and IEC 62368-1:2018/COR1:2020.
Page 49 20 Clinical data (US only) Devices have been evaluated clinically through equivalence to equivalent devices and similar devices on the market with similar intended purpose, e.g., to compensate for hearing impairment by amplifying and transmitting sound to the ear. Based on technical and clinical data presented for the device in question, the equivalent predecessor, and generally similar devices, it is concluded to support the clinical performance expressed in user needs and claims.
Page 50 21 Technical specifications RIE - LP receiver Models: RE962-DRW, RE762-DRW, RE562-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) dB SPL 500 Hz Total harmonic distortion 800 Hz...
Page 51 RIE - LP receiver (US Only) Additional technical data Latency, mid frequency delay (2 kHz) 5.1 ms Battery current drain, LP (Battery type Rechargeable) 0.5 mA Attack/release time (2 kHz syllabic) 12 / 70 ms Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - LP Ref.Test Gain @ 2 kHz 2cc coupler...
Page 52 RIE - MP receiver Models: RE962-DRW, RE762-DRW, RE562-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) dB SPL 500 Hz Total harmonic distortion 800 Hz 1600 Hz Equivalent input noise, w/o Noise reduction...
Page 53 RIE - MP receiver (US Only) Additional technical data Latency, mid frequency delay (2 kHz) 5.1 ms Battery current drain, MP (Battery type Rechargeable) 0.5 mA Attack/release time (2 kHz syllabic) 12 / 70 ms Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - MP Ref.Test Gain @ 2 kHz 2cc coupler...
Page 54 RIE - HP receiver Models: RE962-DRW, RE762-DRW, RE562-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) dB SPL 500 Hz Total harmonic distortion 800 Hz 1600 Hz Frequency (Hz)
Page 55 RIE - HP receiver (US Only) Additional technical data Latency, mid frequency delay (2 kHz) 5.1 ms Battery current drain, HP (Battery type Rechargeable) 0.5 mA Attack/release time (2 kHz syllabic) 12 / 70 ms Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - HP Ref.Test Gain @ 2 kHz 2cc coupler...
Page 56 RIE - UP receiver Models: RE962-DRW, RE762-DRW, RE562-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) dB SPL 500 Hz Total harmonic distortion 800 Hz 1600 Hz Frequency (Hz)
Page 57 RIE - UP receiver (US Only) Additional technical data Latency, mid frequency delay (2 kHz) 5.1 ms Battery current drain, UP (Battery type Rechargeable) 0.5 mA Attack/release time (2 kHz syllabic) 12 / 70 ms Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - UP Ref.Test Gain @ 2 kHz 2cc coupler...
Page 58 22 Troubleshooting guide SYMPTOM CAUSE Feedback, “whistling” Is your earmold or dome inserted correctly? Is the volume very loud? Is the receiver wire broken or the earmold clogged? Are you holding an object (e.g. a hat, a telephone receiver) close to a hearing aid? Is your ear full of wax? No sound...
Page 59 POSSIBLE REMEDY Put it in again. Reduce it. Replace or visit your hearing care professional. Move your hand away to create more space between the hearing aid and the object. Visit your physician. Switch it on. Insert a new battery. Replace with a new one.
Page 60 SYMPTOM CAUSE Sound is distorted, splutter- Is the battery dead? ing or weak? Is the battery dirty? Is the receiver wire broken or the earmold clogged? Did your hearing aid get moist? Battery drains very quickly Did you leave your hearing aid switched on for long periods of time? Is the battery old?
Page 61 POSSIBLE REMEDY Replace it with a new one. Clean it or replace it with a new one. Visit your hearing care professional. Use a desiccant. Always switch off your hearing aid when you are not using them, e.g. during the night. Check the date on the battery packaging.
Page 62 23 Warranties and repairs ReSound provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, ReSound pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, ReSound is committed to doing this in line with environment-friendly best practices.
Page 63 25 Advisories Be aware of information marked with the warning symbol: WARNING points out a situation that Complies with ACMA requirements. could lead to serious injuries. Legal Manufacturer. CAUTION indicates a situation that Date of Manufacture. could lead to minor and moderate injuries.
Page 64 26 Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 65 Use of the Made for Apple badge means that an accessory has been designed to connect specifically to iPhone, iPad and iPod touch models, and has been certified by the de- veloper to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Page 68 Bloomington, MN 55420 1-800-392-9932 resound.com/veterans Any serious incident that has occurred in relation to the device should be reported to the Legal manufacturer GN ReSound A/S and the competent authority of the Member State in which the user and/or patient is established.

This manual is also suitable for:

Linx quattro re762-drw Linx quattro re562-drw