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MODEL / MODELO / MODÈLE: 8HM7000-C240
INSERT MODEL / MODELO INSERTO / MODÈLE IPOÊLE:
8QI073ARA
Español P.11
Français P.20
www.tsicustomerservice.com
1-800-318-9373
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
A548
www.tsicustomerservice.com
1

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Do you have a question about the duraflame 8HM7000-C240 and is the answer not in the manual?

Questions and answers

Dennis
July 2, 2025

I have a8QI073ARA dura flame heater that will not heat. I tried a master reset and when I plug it back it in the number 3 is automatically displayed.

1 comments:
Mr. Anderson
August 26, 2025

If the Twin-Star International 8HM7000-C240 heater is not heating and displays the number 3 after a master reset, it may indicate that the unit is not reaching the set temperature. Possible causes include:

- The heater is intended as a supplemental heat source and may need support from a primary heat source.
- Improper placement, such as being on an exterior wall or near objects, can reduce effectiveness.
- The room may be too large or poorly insulated.
- If the issue persists, a defective control panel circuit board may be the cause and might need replacement.

This answer is automatically generated

Summary of Contents for Twin-Star International duraflame 8HM7000-C240

  • Page 1 INSERT MODEL / MODELO INSERTO / MODÈLE IPOÊLE: 8QI073ARA Español P.11 Français P.20 www.tsicustomerservice.com 1-800-318-9373 Twin-Star International, Inc; Delray Beach, FL 33445 Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine A548 www.tsicustomerservice.com...
  • Page 2: Important Instructions

    IMPORTANT INSTRUCTIONS When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following: 1. Read all instructions before using this appliance. 2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance.
  • Page 3: Getting Started

    Model Number MOVABLE HEATER/ MEUBLE CHAUFFANT/ CALENTADOR DE MUEBLES 8QI073ARA 120V ~, 1500W, 60Hz Twin-Star International, Inc. www.twinstarhome.com CONFORMS TO UL STD. 1278 CERTIFIED TO CSA C22.2 NO.46 EN CONFORMITÉ AVEC LA NORME UL 1278 CERTIFIÉ CSA C22.2 NO 46 MADE IN CHINA FABRIQUÉ...
  • Page 4 OPERATION INSTRUCTIONS Control Panel The relevant icon will illuminate on the display to indicate when a function is activated. The icon will dim out when a function is deactivated. The display backlight will dim a few seconds after a command has been set. Remote Control The heater can be operated by either the remote control or the control panel.
  • Page 5 OPERATION INSTRUCTIONS FUNCTION ICON DESCRIPTION The power button supplies power to all of the functions POWER of the fireplace. The power button will put the insert in a standby mode. This will turn off all functions at once but will hold the settings in the memory. By pressing the Power button again the unit will turn on at the same settings.
  • Page 6 OPERATION INSTRUCTIONS FUNCTION ICON DESCRIPTION Press the OSCILLATION button to cause the louvers to OSCILLATION move left to right and distribute the air to a wider area. Pressing the OSCILLATION button again will deactivate the oscillation. The Speed function is available in Fan mode only; SPEED adjustable speeds are not available in heater mode.
  • Page 7: Troubleshooting

    TROUBLESHOOTING Problem Root Cause Corrective Action The thermostat sensor is Unplug the heater, remove the back panel of the heater and check that the ther- Display shows “ ” broken or disconnected. mostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor.
  • Page 8: Exploded View

    EXPLODED VIEW Part Part Name Part Number Control Panel Circuit Board Y17-S182-P32 Thermostat Sensor PH-NTC Main Circuit Board Y16-S182-P15 Oscillation Motor Y15-S156-P10 Remote Control P143 CARE AND MAINTENANCE • Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth. •...
  • Page 9: Fcc/Ic Information

    FCC/IC INFORMATION Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 10: Year Limited Warranty

    3-YEAR LIMITED WARRANTY The manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of three years from date of puchase, subject to the following conditions and limitations. 1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the product at all times.

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Duraflame 8qi073ara

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