Xiaomi Robot Vacuum X20 (C101) Manual

What's in the Box

Product Overview

Robot Vacuum

Indicator Status Descriptions

White	Working normally
Breathing white	In charging
Blinking white	Returning to charge/Updating firmware/Resetting system/Connecting to the network
Yellow	Wi-Fi disconnected
Blinking yellow	Error
Breathing yellow	Low battery and charging

Robot Vacuum

Dust Compartment

Note: The dust compartment must be installed under all cleaning modes. Otherwise, the robot vacuum cannot start.

Mop Assembly (Mop Pad Holder + Mop Pad)

Mop-cleaning Station

(Placing against wall)

How to Install

Removing and Installing

1. Remove protective strips on both sides of the robot vacuum.
2. Take out the side brush, and install it onto the position as indicated in the figure. The side brush is properly installed when you hear a "click".
   

Connecting to An Electrical Outlet

Connect the cord set to the power port and then plug it into an electrical

Notes:

• You can manage the cord set by wrapping it around the cable holder and embedding it into the cable groove.
• To ensure the battery's optimal performance, fully charge the battery for the first time before use.
• If the robot vacuum is unable to turn on due to low battery, place it directly onto the mop-cleaning station to recharge.
• The robot vacuum will turn on automatically after connecting to the mop-cleaning station, and cannot be turned off while charging.

Placing the Mop-cleaning Station Against a Wall

For a first time use, align the charging contacts of the robot vacuum with the charging contacts of the mop-cleaning station to charge.

During daily use, press the button to send the robot vacuum to the mop-cleaning station to charge.

Notes:

• Do not expose the mop-cleaning station to direct sunlight.
• Make sure that there is more than 1.5 meters of empty space in front of the mop-cleaning station and more than 0.5 meters on either side.
• Ensure that the cord set is placed properly. Otherwise, it may be dragged by the robot vacuum, causing the mop-cleaning station to displace or lose power.
• Make sure the clean water tank, the dirty water tank, and the washboard are correctly installed.
• When using the robot vacuum for the first time, follow app prompts to quickly create a map. Moreover, it is recommended to follow the robot vacuum throughout the whole process to assist in cleaning up items that may affect the work of the robot vacuum.
• Make sure the robot vacuum starts from the mop-cleaning station, and remove ground obstacles to ensure accurate map creation.
• If the robot vacuum may get stuck or scratch the surface of the furniture in some areas, you can set restricted areas in the app to prevent the robot vacuum from entering those areas.
• The robot vacuum will enter sleep mode after being paused or on standby for ten minutes. Press any button to wake it up.

Connecting with the Mi Home/Xiaomi Home App

This product works with the Mi Home/Xiaomi Home app*. Control your device with Mi Home/Xiaomi Home app.

Scan the QR code to download and install the app.

You will be directed to the connection setup page if the app is installed already.

Or search for "Mi Home/Xiaomi Home" in the app store to download and install it:

Open the Mi Home/Xiaomi Home app, tap "+" on the upper right, and then follow the instructions to add your device.

* The app is referred to as Xiaomi Home app in Europe (except for Russia). The name of the app displayed on your device should be taken as the default.

Notes:

• The version of the app might have been updated, please follow the instructions based on the current app version.
• If the robot vacuum's QR code cannot be scanned, you can search for its name to add it.
• When connecting the robot vacuum to the Mi Home/Xiaomi Home app using an iOS device, follow the instructions in the app to connect to the robot vacuum's hotspot "xiaomi-vacuum-c101eu_mibtxxxx".

Common Issues	Possible Causes and Solutions
The robot vacuum cannot connect to Wi-Fi.	Check whether the Wi-Fi password is correct. The robot vacuum does not support the 5 GHz network frequency band. Please use a 2.4 GHz network. The Wi-Fi signal is weak. Make sure the robot vacuum is within the Wi-Fi coverage with a strong signal. There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home/Xiaomi Home app, then try reconnecting.
An iOS device could not successfully connect to a hotspot "xiaomi-vacuum-c101eu_mibtxxxx" of the robot vacuum.	Make sure the robot vacuum is within the Wi-Fi coverage with a strong signal, then reset the Wi-Fi of the robot vacuum and reconnect to the network.

How to Use

Installing Accessories for Desired Mode

Vacuuming mode (installation of dust compartment is required):

The dust compartment needs to be installed under all cleaning modes. Otherwise, the robot vacuum cannot start. Open the cover and install the dust compartment into the robot vacuum, and make sure the clips are firmly attached.

Note: Clean the dust compartment regularly to avoid a reduction in vacuuming performance.

Vacuuming & mopping mode (installation of dust compartment, mop assembly, clean water tank, and dirty water tank are required):

1. Install the mop assembly to the buckling position as illustrated. It is installed in place when you hear a "click".
   
2. Fill the clean water tank with clean water up to the maximum water level mark. Do not add any cleaning agent or disinfectant to the water tank.

Adding cleaning agents or disinfectants may affect product functions and damage the machine.

• Do not add hot water into the clean water tank or the dirty water tank as this may cause their deformation.
• Please set virtual walls or restricted areas to exclude carpeted areas for mopping tasks.
• If the floor is overly wet, clean the excessive water first before using the vacuuming or mopping function.
• Remove the dirty water tank and the washboard after a mopping task has been completed. Clean the dirty water tank, the washboard, and the washboard base in time to prevent odor and mildew.

Starting the Robot Vacuum

Press the button to start vacuuming and mopping.

Turning on/off

Press and hold the button on the robot vacuum for 3 seconds, the indicator lights up, and the robot vacuum then turns on. When the robot vacuum is paused and not in charging, press and hold the button for 3 seconds to turn it off.

Pause

When the robot vacuum is running, press any button to pause, and then press the button to resume working.

Sleep mode

While not being charged, the robot vacuum will automatically enter sleep mode after ten minutes of inactivity, and will automatically turn off if it is in sleep mode for over six hours. Press any button or use the app to wake it up.

Note: The robot vacuum will not enter sleep mode when docked on the mop-cleaning station.

Returning to the station to charge

The robot vacuum will automatically return to the station to charge when it is running low on battery during a cleaning task. Once fully charged, the robot vacuum will resume cleanup where it left off.

When the robot vacuum is in standby mode, press the button to make the robot vacuum return to the station to recharge.

During a cleaning task, pressing the button will pause the cleanup. Press the button again, and the robot vacuum will return to the station to charge.

Child lock function

Press and hold the button for 3 seconds during charging or pause to enable or disable the child lock feature.

Mode or suction level preferences

You can select the cleaning modes and the suction level via the Mi Home/Xiaomi Home app.

Cleaning the mop pads

During a vacuuming and mopping task, the robot vacuum will automatically return to the mop-cleaning station to clean the mop pads in the middle of the process, and resume the task after cleaning.

When the task is completed, the robot vacuum will automatically return to the mop-cleaning station to clean the mop pads, and then air-dry the mop pads and start charging after the air-drying is completed.

If the robot vacuum is on standby at the mop-cleaning station, you can select the cleaning feature in the Mi Home/Xiaomi Home app. The station will start cleaning the mop pads and then air-dry the mop pads, and begin charging after the air-drying is completed.

Note: Cleaning could not be performed in case of power failure of the mop-cleaning station, empty clean water tank, the robot vacuum away from the mop-cleaning station, full dirty water tank, or the washboard not being installed in place. Please check before cleaning.

Saving maps

After the robot vacuum quickly creates a map or returns to the station to charge after completing a cleaning task, the updated map will be automatically saved in the Mi Home/Xiaomi Home app. Once a map has been created, you can use the app to split, merge areas, or customize room names.

Resuming cleanup

The robot vacuum has the feature of resuming the cleanup. If the robot vacuum starts running low on battery during a cleaning task, it will automatically return to the station to charge. Once the robot vacuum is fully charged, it will resume the cleanup where it left off. If the cleanup is manually ended or if you move or operate the robot vacuum when it is being charged or returning to the station, the cleanup will not be resumed.

Scheduled Cleanup

You can schedule cleaning time in the Mi Home/Xiaomi Home app. The robot vacuum will automatically start cleaning at the scheduled time, then return to the mop-cleaning station after the cleaning is completed.

Note: If the Do Not Disturb (DND) mode is enabled, the robot vacuum will not do the scheduled cleanup during the DND period.

Virtual walls/restricted areas

You can set up virtual walls and restricted areas in the app to prevent the robot vacuum from entering the areas that need not be cleaned.

Notes:

• Before using this feature, a map must be saved in the app.
• Moving the robot vacuum or significantly changing the layout of your home may invalidate the saved maps and make the virtual walls and restricted areas lost.

Cleaning up all areas

If you choose to clean up all areas when no map is saved, the robot vacuum will clean square-shaped areas of 6 × 6 meters one by one. After a map has been saved in the app and you select to clean up all areas, the robot vacuum will automatically clean each room according to the planned route. And it will return to the station after the cleaning is completed.

Zoned cleanup

You can use the Mi Home/Xiaomi Home app to set up zoned areas, and the robot vacuum will clean the zoned areas you have selected.

Note: Zoned cleanup cannot completely keep the robot vacuum inside the selected areas during cleaning. Remove any obstacles around the areas prior to cleaning in case the robot vacuum goes out of the selected areas.

DND mode

In the do not disturb (DND) mode, the robot vacuum does not resume cleanup, perform scheduled cleanups, or play voice prompts, and the indicator turns off after 10 seconds of charging. The DND mode can be enabled or disabled in the app.

Note: Please refer to the app for more functions. Details of each function are subject to the app.

Resetting Wi-Fi

When switching to a new router or changing your Wi-Fi password, you will need to reset the robot vacuum's Wi-Fi connection. To do so, turn on the robot vacuum, then simultaneously press and hold the buttons and for 7 seconds. Follow the voice guidance to reset the Wi-Fi connection. Once it is successfully reset, you can reconnect the robot vacuum.

Note: Only 2.4 GHz Wi-Fi networks are supported.

Resetting system

Use a pin to press and hold the reset button for 3 seconds until you hear a voice prompt to indicate that the system has been reset successfully. Then the robot vacuum will automatically restart, and the settings such as scheduled cleanup and Wi-Fi connection will be restored to factory defaults.

Care & Maintenance

Dust Compartment

1. Open the cover of the robot vacuum, and press the dust compartment release button to remove the dust compartment from the robot vacuum.
   
2. Open the dust compartment cover as illustrated and empty the trash.
   
3. Take out the filter, remove the dirt from the dust compartment, and clean the filter. Then wash the dust compartment and the filter with water, dry and put them back.
   

Notes:

• It is recommended to clean the dust compartment thoroughly at least once a week. The dust compartment must be fully dry before use.
• The filter can be rinsed with water. The frequency of every two weeks is recommended, however, frequent rinses are not suggested. Make sure it is completely dry before reinstalling.

Washboard/Washboard Base

Each time after the mop pad cleaning is complete, lift the handle to remove the washboard. Clean the washboard and washboard base, and then reinstall the washboard.

Note: The functions of robot vacuums are tested before leaving the factory, so there may be some water residues in the robot vacuum. This is normal.

Dirty Water Tank

Clean the dirty water tank in time after the mop pads are cleaned in the mop-cleaning station.

Brush

1. Flip the robot vacuum over and pinch the two release buttons to remove the brush cover.
2. Remove the brush and pull out the brush bushing.
3. Use scissors or a blade to cut hair tangled on the brush, and then fully clean the brush.
4. Reinstall the brush bushing, the brush, and the brush cover. It is installed in place when you hear a "click" sound during brush cover installation. Brush Cover installation.
   

Cleaning the Brush

Note: When the hair is tightly tangled, do not forcibly pull on it, as this could damage the brush.

Side Brush

1. Turn the robot vacuum over and pull out the side brush upwards.
2. Clean any hair or dirt from the side brush.
3. Reinstall the side brush.
   

Note: It is recommended to clean the side brush once every two weeks to ensure the cleaning effect. Reinstall the side brush after cleaning.

Caster Wheel

1. Turn the robot vacuum over and pull out the caster wheel upwards.
2. Clean any hair or debris that may have got stuck in the caster wheel.
3. Reinstall the caster wheel.
   

Sensor

Please clean the sensors regularly using a soft, dry cloth.

Note: Do not use detergents, aerosol cleaning agents, or other chemical products for sensor cleaning.

Please refer to the table for accessory replacements to ensure the optimal cleaning effect.

Parts	Maintenance Frequency	Replacement Frequency
Side Brush	Every 2 weeks	3–6 months
Brush	Every 2 weeks	6–12 months
Filter	Every 2 weeks	3–6 months
Brush Cover	/	3–6 months (or upon wear)
Mop Pad	/	1–3 months (or upon wear)

Common Issues

Issues	Solutions
The robot vacuum could not turn on, nor start cleaning.	The battery level is low. Recharge the robot vacuum, and then try again.
The robot vacuum could not return to the mop-cleaning station to charge.	There are too many obstructions around the mop-cleaning station. Place the mop-cleaning station in a more open area. The robot vacuum is too far away from the mop-cleaning station. Move it closer to the mop-cleaning station and try again.
The robot vacuum has an abnormal behavior.	Turn the robot vacuum off and then restart it.
The robot vacuum makes strange noises while cleaning.	A foreign object might have been caught in the brush, side brush, or the left/right main wheel. Turn off the robot vacuum and remove any debris if any.
The robot vacuum no longer cleans efficiently or leaves dust behind.	The dust compartment is full. Please clean it. The filter is blocked, please clean the filter. A foreign object has been caught in the brush. Please clean the brush.
The robot vacuum is offline.	The Wi-Fi signal is weak. Make sure the robot vacuum is in an area with good Wi-Fi coverage. There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home/Xiaomi Home app, then try reconnecting.
The robot vacuum does not charge.	Make sure there is enough open space around the mop-cleaning station and its charging contacts are free of dust and other debris. The ambient temperature is too low or too high. Make sure the temperature is at 0°C to 40°C and then charge again.
The robot vacuum does not perform scheduled cleanups.	Make sure the robot vacuum is connected to the network; otherwise, it cannot synchronize time and perform the scheduled cleanups. Make sure the robot vacuum is not set to DND mode. The DND mode will prevent the robot vacuum from performing scheduled cleanups.
The robot vacuum cannot connect to the Mi Home/Xiaomi Home app.	Make sure the mop-cleaning station and robot vacuum are within the Wi-Fi coverage area and the signal is good. Follow the instructions in the user manual to reset the Wi-Fi connection and pair the robot vacuum again.
The mop-cleaning station does not perform the mop pad cleaning.	There is insufficient water in the clean water tank. Fill it up with clean water and then try again. The dirty water tank is full. Pour out the dirty water, clean the dirty water tank, and then try again. The washboard base is full of water. Clean the dirty water filtering area and then try again.

Troubleshooting

Error Messages	Possible Causes and Solutions
Make sure the laser distance sensor is not blocked before starting the robot vacuum.	Clear any foreign objects which may block or obstruct the laser distance sensor, or move the robot vacuum to a new location and reactivate it.
Wipe the cliff sensor clean and move the robot vacuum to a new location to start.	Part of the robot vacuum may be off the ground. Re-position the robot vacuum and restart it. This error may also occur if the cliff sensor is dirty. Wipe off the dirt from the cliff sensor.
Check and remove any foreign objects from the collision sensor.	The collision sensor may be stuck. Gently tap it several times to remove any foreign objects. If nothing falls out, move the robot vacuum to a different location to start.
Place the robot vacuum on a horizontally flat floor surface and start it.	A wheel may be off the ground. Re-position the robot vacuum and reactivate it.
Remove any obstacles around the robot vacuum and try again.	The robot vacuum may be caught or stuck. Clear away any obstructions around it.
Dust compartment is not installed.	Install the dust compartment and the filter, and make sure they are secured in place.
The clean water tank is not installed.	Install the clean water tank properly in place.
The dirty water tank is not installed.	Install the dirty water tank properly in place.
The washboard is not installed.	Install the washboard properly in place.
The clean water tank is empty. Please add clean water in time.	Please check the water level in the clean water tank and refill it if necessary.
The dirty water tank is full. Please clean it in time.	Pour out dirty water from the dirty water tank and clean the dirty water tank.
The water level of the washboard base is too high. Please remove the water in time.	Check and clean the washboard base.
Couldn't return to the station to charge. Manually place the robot vacuum onto the mop-cleaning station.	The robot vacuum could not sense the position of the mop-cleaning station. Put the robot vacuum back to the mop-cleaning station to charge.
Low battery, please charge.	The robot vacuum cannot be turned on normally due to a low ba ery. Put the robot vacuum back to the mop-cleaning station to charge.

Specifications

Robot Vacuum

Name	Robotic Vacuum Cleaner
Model	C101
Item Dimensions	350 × 350 × 103.5 mm
Net Weight	3.85 kg
Net Weight (with Accessories)	10.7 kg
Rated Power	55 W
Rated Voltage	14.4 V
Charging Voltage	20 V
Battery Capacity	4800 mAh (rated capacity) 5200 mAh (nominal capacity)
Wireless Connectivity	Wi-Fi IEEE 802.11b/g/n 2.4 GHz Bluetooth 4.2
Operation Frequency	2412–2472 MHz
Maximum Output Power	< 20 dBm

Under normal use of condition, this equipment should be kept a separation distance of at least 20 cm between the antenna and the body of the user.

Mop-cleaning Station

Model	C101JZ
Rated Input	100 V~240 V~ 50/60 Hz
Power (charging + air-drying)	31 W
Power (during cleaning)	22 W
Rated Output	20 V 1.3 A
Item Dimensions	402 × 428 × 420 mm

Safety Instructions

Read this manual carefully before use, and retain it for future reference.

Usage Restrictions

• This product is for floor cleaning in a home environment only. Do not use it outdoors, on non-floor surfaces, or in a commercial or industrial setting.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• This product is not a toy. Ensure children and pets are kept at a safe distance from the robot vacuum while it is operating.
• If the cord set is damaged, it must be replaced by a special cord set available from the manufacturer or its service agent.
• Do not place children, pets, or any item on top of the robot vacuum while it is stationary or moving.
• Do not use the robot vacuum in an area suspended above ground level, such as a loft, open balcony, or on top of furniture, unless a protective barrier is present.
• Do not use the robot vacuum at an ambient temperature above 40°C or below 0°C or on a floor with liquids or sticky substances.
• Do not use the robot vacuum to clean any burning substances.
• Before using the robot vacuum, tidy up any loose cables. To avoid potential danger, do not run the robot vacuum on the cables when using it. A hazard may occur if the appliance runs over the supply cord.
• Pick up any fragile or loose items from the floor, such as vases or plastic bags, to prevent the robot vacuum from being obstructed or bumping into them and causing damage.
• Do not allow the robot vacuum to pick up hard or sharp objects such as building materials, glass, or nails.
• Do not use the mopping mode on carpets. Set virtual walls or restricted areas to exclude carpeted areas for mopping tasks.
• Turn off and unplug the power supply before cleaning and maintaining the robot vacuum and mop-cleaning station.
• Do not place the robot vacuum upside down. Laser radar housing should never touch the ground.
• Do not pick up the robot vacuum by its laser radar cover.
• Only use this product as directed in the user manual. Users are responsible for any loss or damage arising from improper use of this product.
• Make sure the robot vacuum is turned off when being transported and kept in its original packaging if possible.
• Do not wipe with a wet cloth or rinse the robot vacuum and mop-cleaning station with any liquid. After cleaning washable parts, dry them sufficiently before installing them for use.
• When the mop-cleaning station is cleaning the mop pads, do not drag the robot vacuum out of the mop-cleaning station to avoid causing any damage.
• The appliance is to be supplied through a residual current device (RCD) having a rated residual operating current not exceeding 30 mA.
• This appliance is considered to be suitable for use in countries having a tropical climate. It may also be used in other countries.
• No action needed from users to shift the mop-cleaning station between 50 Hz and 60 Hz, and the product can adapt itself for both 50 Hz and 60 Hz.
• The laser sensor in this product meets the lEC 60825-1: 2014 Standard for Class 1 laser products.
  Please avoid direct eye contact with it during use.

Batteries and Charging

• Do not use any third-party batteries, cord sets, or mop-cleaning stations. The robot vacuum can only be used with the model C101JZ mop-cleaning station.
• This appliance contains batteries that are only replaceable by skilled persons.
• Do not dismantle, repair, or modify the batteries or mop-cleaning station on your own.
• Do not use a wet cloth or wet hands to wipe or clean the mop-cleaning station's charging contacts.
• Do not place the mop-cleaning station near a heat source, such as a radiator.
• Do not improperly dispose of old batteries. Used batteries should be discarded at a professional recycling facility.
• If the robot vacuum will not be used for an extended period, fully charge it, then turn it off and store in a cool, dry place. Recharge the robot vacuum at least once every 3 months to avoid over-discharging the battery.
• Do not expose the appliance or battery to excessive temperatures.
• Be aware of the risk of terminals of the battery-operated appliance or battery being short-circuited by metal objects.
• Do not damage the battery when removing it to avoid short circuits or liquid leakage. If the battery leaks, keep the fluid from touching your skin or clothes, and wipe it away immediately with a dry cloth. Then send the battery to an appropriate recycling facility or the designated after-sales service team to properly dispose of it.

Environmental Notice

• The built-in lithium-ion batteries of this robot vacuum contain chemicals that may pollute the environment.
• Before disposing of this product, ask a professional to remove the batteries and then discard them at an appropriate recycling facility.
• The battery must be removed from the appliance before it is scrapped.
• The appliance must be disconnected from the supply mains when removing the battery.
• The battery is to be disposed of safely.

Steps to remove the batteries

The information is applicable only for disposing of this product and is not part of the regular operating instructions.

1. Keep the robot vacuum away from the mop-cleaning station and make it operate until its battery level is too low to continue cleaning.
2. Turn off the robot vacuum.
3. Remove the bottom shell of the robot vacuum.
4. Press down on the clips and pull out the batteries' connectors to take out the batteries.

• Make sure the battery is flat and the robot vacuum is far away from the mop-cleaning station before removing the battery.
• Remove the entire battery pack together, and make sure not to damage the outer casing of the battery pack to prevent short-circuiting or leakage of harmful substances.
• If you come into physical contact with any substance that may leak out of the batteries, rinse the contact area with plenty of water and seek medical attention immediately.

For indoor use only

Documents / Resources

References

• App Store - Apple
• Google Play

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Xiaomi Robot Vacuum X20 (C101) Manual