Renault MASTER Manual

PROCESSES

Handover is a special time for the customer. It is the first time the customer gets to see their new car. To create strong ties with the brand, a personalised, celebratory handover is ideal.

Here are the 5 stages of a successful handover:

1. PREPARING DELIVERY
   Personalising the handover:
   To personalise the handover, you will need to obtain certain information to make the moment unique for your customer.
   Test drive report:

   Customer file:

   • Test drive date.
   • Features tested/not tested.
   • Features appreciated/not entirely understood.
   • Conclusions from the test drive.
   • Customer's occupation.
   • Customer's address (or company).
   • Vehicle currently owned.
   • Connected services ordered (where applicable).

The results of the call to plan the delivery appointment:

• Date and duration of the planned delivery.
• Specific explanations expected.
• Desired focus on features.

2. PREPARING THE VEHICLE AND THE CELEBRATION
   Prepare the celebration:
   • Make one final Flash AVES check.
   • Go through the celebration process determined by the sales outlet (conduct, symbol and atmosphere).
3. CUSTOMER'S FIRST VIEW OF THEIR NEW CAR
   The customer is with the sales advisor as they discover their future car waiting for them, over in the delivery zone.
4. HANDOVER
   • Make sure your customer is available until the scheduled end of the appointment.
   • Depending on their availability, the handover process may be adjusted. It will take place after the administrative delivery process.

   Short format	Standard format
   "Essentials" handover (20 minutes)	Vehicle without Easy Park Assist	Vehicle with Easy Park Assist
   	"Standard" handover (45 minutes)	"Standard" handover (45 minutes) plus dynamic testing of the easy park assist function (10 minutes)

5. CONCLUDING THE HANDOVER PROCESS
   Remind the customer of the following information:
   • 3 years of free connectivity and 1 year of free map updates (R-LINK Evolution) and 90 days free update of maps (Media Nav Evolution) via the multimedia store or MY Renault.
   • Warranty terms and maintenance conditions.
   • The Quick Guide, driver's manual and e-guide site, which will help them find explanations on their vehicle and how it works.

   Remind the customer of the benefits of registering on MY Renault

   Hand the customer the "Assistance and online help" sheet (last page of this guide)

   Introduce the customer to the Service Advisor

IN 4 STAGES

Essentials handover (20 mins)
Standard handover (45 mins)

1. VEHICLE FRONT AND ENGINE COMPARTMENT
   • Registration plate compliance, VIN Servicing schedule and date of first service
   • Opening/closing the hood
   • Engine access and level checks
   • LED daytime running lights
2. PASSENGER SIDE
   • Locking/unlocking opening panels/doors using the Renault card
   • Deactivating the passenger airbag
   • Warning lights: driver and passenger seatbelt alarms; passenger airbag
   • Passenger seat settings, folding feature
   • Storage
3. REAR/LOADING AREA
   • Fuel filler flap (type of opening)
   • Location of and access to the spare wheel + tyre inflation kit (under the driver's seat)
   • AdBlue^®
4. DRIVING POSITION
   COMFORT
   • Gear shift lever
   • Activation central locking of opening panels while driving
   • Seat belts (adjustment)
   • Wide view mirror
   • Induction charger
   • Dashboard indicator lights (lighting, alerts, tyre deflation sensing)/cross-wind assist

DRIVING ASSISTANCE

• Trailer anti-slewing system
• Parking brake (hill Start assist, manual)
• Stop & Start
• On-board computer: tyre pressure reinitialisation
• Cruise control and speed limiter
• Blind spot warning
• Tyre inflation label
• Seat/steering wheel adjustments
• Air conditioning/demisting
• Automatic activation/switching of lights (daytime)
• On-board computer
• Parking aid/reversing camera
• Cross wind stabilisation assistance
• Active Emergency Braking System (AEBS)
• Rear view surveillance assistance
• Multimedia: details of "universes" (programming addresses, radio stations, media widgets, Android Auto/Apple CarPlay) and apps.
  R-LINK Evolution: High performance connected navigation.
  Media Nav: wired Android^® and Apple^® replication

MULTIMEDIA

• Multimedia: R-LINK Evolution; Media Nav (basic functions) and customer Bluetooth^® phone pairing

Rear/Loading Area

ADBLUE^®
Technology that significantly reduces emissions.

Working Principle
Renault Master uses a selective catalytic reduction system with AdBlue^®, which lowers emissions.
AdBlue^® is a non-toxic liquid solution made of 32.5% urea diluted in deionised water. When injected into the exhaust systems of diesel vehicles, it transforms potentially hazardous NOx (nitrogen oxide) emissions into harmless substances composed of nitrogen and water vapour.

• Show the customer where the AdBlue^® tank is, on the right-hand side of the vehicle, near the fuel filler flap.
• Tell them that the tank has capacity is 28 litres.
• Tell them that AdBlue^® is available at gas stations (in bottles, 10 L cans or from an AdBlue^® dispenser pump).
• Show the Customer where the AdBlue^® warning is displayed on the vehicle's on-board computer. Tell them that is displayed when the fluid level is low (about 1,500 km remaining) or when there is a malfunction in the selective catalytic reduction system.

• Let your customer know that the vehicle will not start if the AdBlue^® tank is empty.
• The consumption of AdBlue^® is highly dependent on the conditions of use (vehicle load, driving style, outside temperature, etc).
• In freezing conditions, fill the tank quickly as soon as the first AdBlue^® level warning appears, (the additive may freeze, making it difficult to fill the tank). You MUST wait 10 seconds with the engine running after adding AdBlue^® so the new tank level is recognised.
• Advise the customer to always have a can of AdBlue^® in their vehicle.

Driving Position

STOP & START

This feature is designed to reduce fuel consumption, noise and emissions.

Working Principle
Tell the customer that, by default, this system automatically activates each time the vehicle is started. When stationary (traffic jam, red light, etc), it stops the engine (stand-by). Show the customer the deactivation button.

For a vehicle with a manual transmission, explain to the customer that when they go into neutral and release the clutch, the engine will go into stand-by if the vehicle speed is below 3 km/h.
The indicator lights up on the dashboard to tell the driver that the engine has gone into stand-by.
Explain that by default, the mode is active at each start-up. Show the customer the deactivation button.

Activating/deactivating the function
Show the customer how to deactivate the function by pressing switch (1). The indicator light (2) built into the switch comes on. Press it again to reactivate the system. The indicator light (2) built into the switch (1) goes out. The system is automatically reactivated each time the customer intentionally starts the vehicle. Pressing it again reactivates the system. The indicator light (2) built into the switch (1) goes out.

• Explain to the customer that some conditions – battery charge level, engine temperature, air-conditioning settings, driver's seatbelt unfastened – may prevent the engine from going into stand-by mode even when though the Stop & Start feature is activated.
• Tell the customer that the starter-motor and battery are designed to work with the Stop and Start system.

BLIND SPOT WARNING

A feature that alerts the driver when another vehicle is in its blind spot.

Working Principle
Explain to the customer that, at speeds of 60-140 km/h, this feature alerts the driver when there's another vehicle in the blind spot zone A, moving in the same direction as their vehicle.

If their vehicle overtakes the other vehicle, the indicator (4) will be activated only if the overtaken vehicle is in the blind spot for more than one second.
This feature uses sensors (1) fitted on either side of the front and rear bumpers.

Activating/deactivating the function

• Show the customer how to deactivate the function by pressing switch (3). The built-in indicator (2) comes on.
• Press it again to reactivate the system.
• The built-in indicator (2) goes out and the message "blind spot warning on" is displayed on the dashboard.
• When the engine is started, the system goes back to the state it was in when the ignition was turned off.

DISPLAY CONFIGURATIONS
Explain all the displays in detail to the Customer:

Display B:
Function is on, no vehicle detected.

Display C:
First warning: direction indicator off, indicator (4) shows that a vehicle has been detected in the blind spot zone.

Display D:
Direction indicator on, indicator (4) blinks when the function detects a vehicle in the blind spot zone on the same side as you're about to turn the steering wheel towards. If you switch the direction indicator off, it goes to the first warning (display C).
The system's detection capability is adjusted for a standard lane-width. If you're driving in a narrow lane, it may detect a vehicle travelling in the other lane.

• The system may not work if the object is not moving; in heavy traffic; on a bend in the road; if both front and rear sensors detect an object at the same time (e.g. a long truck), etc.

TYRE PRESSURE

Safety first! The driver is warned if the pressure is too low (deflated or punctured tyre, etc).

All-new Master comes with a direct tyre pressure loss alert, a system that runs during driving (above 40 km/h) and checks every 30 seconds for a loss of pressure compared to the reference pressure, thanks to sensors in the inflation valve:

TYRE PRESSURE REINITIALISATION
Inform the customer that after any change in pressure in one of the four tyres (e.g. after using the inflation kit, over-inflating the tyre for motorway driving, deflating the tyre [if pressure is too high], or after any wheel change or tyre rotation), it is essential to systematically reinitialise the system in accordance with the reinitialisation procedure in order to avoid unwarranted alerts.
Carry out this procedure with the customer in order to reinitialise the reference value using the button located on the dashboard to the right of the steering wheel.

Tap button (3) or (4) repeatedly in order to select the "Tyre pressure acquisition" function on the display (2). Then press and hold button (3) or (4) (for around 3 seconds) to launch initialisation.
The "Tyre pressure acquisition launched" message will be displayed, indicating that the request has been received.
Reinitialisation is complete after driving at over 40 km/h for several minutes.

• Inform your customer that the tyre pressure reinitialisation must be performed when the engine is cold.
• A sudden loss of tyre pressure (e.g. from a burst tyre) may not be detected by the system.

DISPLAY CONFIGURATIONS
Explain the various display configurations of the orange indicator light:

Readjust tyre pressure:
If the pressure in at least one tyre is not high enough, the indicator light comes on, accompanied by the message "Readjust tyre pressure". These indicate that at least one tyre is deflated.

Puncture:
When at least one of the tyres is punctured, or significantly under-inflated, the indicator light comes on, accompanied by an audio signal and the "Puncture" message. This message is accompanied by the indicator light.

Check tyre sensors:
If at least one of the wheels does not have sensors (the spare wheel, for example) the light flashes for several seconds then stays on, accompanied by the message "Check tyre sensors".
This message is accompanied by the indicator light.

STORAGE – TIPS AND HINTS

A smart mobile office so you can work more efficiently.
Show your customer that Master has the largest stowage volume in its class, up to 105 L, and has many handy storage areas so everything you need is close at hand.

Smart spaces for writing and working:

• Retractable Easy Life Tablet (1), strong enough for a laptop or for writing on.
  
• A swivelling tablet (2), a writing tablet and a cup holder.
  
• Sliding Easy Life drawer (3) as easy to use as the glove compartment.
  

CRUISE CONTROL AND SPEED LIMITER

Another way to control the vehicle in order to comply with speed limits and enjoy stress-free driving.
Remind them that these functions are meant to assist the driver and are not in any way a substitute for their own vigilance, responsibility, or compliance with speed limits.

Working Principle
The speed limiter prevents the vehicle from exceeding the chosen running speed, also called the "limit speed".
Conversely, the cruise control function keeps the running speed constant.

CONTROLS

(1) Activates, stores and increases the limit/cruising speed (+).

(2) Decreases the limit/cruising speed (-).

(3) Puts the function in stand-by (while storing the limit/cruising speed) (O).

(4) Activates the function with the stored limit/cruising speed (R).

(5) Main On/Off switch.

SPEED LIMITER FUNCTION
Press the side switch (5) . The indicator (6) lights up orange and the message "limiter" is displayed on the dashboard, accompanied by dashes to indicate that the speed limiter is on and waiting for a limit speed to be set.
To store the current speed, press switch (1) (+): the minimum speed that can be stored is 30 km/h.
To store another speed, select it with switch (1) (+) to increase the speed, and (2) (-) to reduce it.
To go over the limit speed, fully depress the gas pedal (past the "hard point"). When the gas pedal is released, the speed limiter function cuts back in as soon as the speed falls below the stored speed.

CRUISE CONTROL FUNCTION
Press the side switch (5) . The indicator (6) lights up green and the message "Cruise control" is displayed on the dashboard, accompanied by dashes to indicate that the cruise control function is on and waiting for a governed cruising speed to be set.
When the speed is stable, above 30 km/h, press switch (1) (+) or (2) to activate the function and store the current speed.
When the governed cruising speed is stored, you can take your foot off the gas pedal.
To select another speed, use the selector (1) (+) to increase the speed or (2) (-) to decrease it.
You can deactivate the cruise control function at any time by pressing the brake pedal or pushing the switch.

RESUME AND PAUSE THE LIMIT/CRUISING SPEED
When a speed is stored, it can be retrieved by pressing switch (4) (R).
NB: in cruise-control mode, if the stored speed is much higher than the current speed, the vehicle will accelerate quickly to that threshold.
To pause the speed limiter or cruise control functions, press switch (3) (O).
The cruise control function can also be paused by using the brake or clutch pedal, or by shifting into neutral in automatic transmission vehicles.
In all three cases, the governed cruising speed remains stored and the message "stored" is displayed on the dashboard. The green indicator goes out to confirm the system is paused.

TURNING THE FUNCTION OFF

The speed limiter/cruise-control functions can be switched off by using switch (5). In this case, no speed is stored.

• The speed limiter/cruise control functions never control the braking system.
• Keep your feet near the pedals and be ready to act in case of emergency.
• Cruise control must not be used in heavy traffic, on winding or slippery roads (black ice, aquaplaning, grit) or in poor weather conditions (fog, rain, cross winds, etc).

REVERSING CAMERA/PARKING ASSISTANCE

Simpler manoeuvring for safer parking and warns them of the risk of fatigue.

PARKING ASSISTANCE
(obstacle detection)
Show to your customer that, when they shift into reverse, the presence of objects near the front, rear and sides of the vehicle is indicated by an audio signal transmitted by the ultrasonic sensors in the vehicle's bumper. The signal becomes more frequent as you approach the obstacle, turning into a continuous tone once the obstacle is within 30 cm of the vehicle.

Temporarily deactivating/reactivating the system
With the vehicle at standstill, press switch (5) to deactivate the system. The warning light (4) built into the switch lights up to show the system is deactivated. Press it again to reactivate the system. The warning light will go out. Explain to your Customer that they can deactivate the system for a longer period with a long press of the switch (5). In this case, the warning light stays on permanently.
You can then reactivate the system with another long press.

NB: The system is automatically reactivated after switching the engine off then restarting it.

• Remind your customer that this function is meant to help the driver – it is not a substitute for their own vigilance and responsibility.

THE REVERSING CAMERA
A supplemental aide that is no substitute for the driver's own vigilance!
Show the customer that when they shift into reverse, the camera (1) situated on the rear hinged door sends a view of the area behind the vehicle on the rear view mirror (2) or the multimedia display, accompanied by one or two guide lines (4) and (5) (moving and stationary). The moving guide line (4) shows the vehicle's path depending on the position of the steering wheel and the fixed guide line includes colour markers A, B and C, which indicate how far the objects are from the vehicle's fender lines.

Explain to the customer how to interpret the distance lines:

1. (red) approx. 30 cm from the vehicle
2. (yellow) approx. 70 cm from the vehicle
3. (green) approx. 150 cm from the vehicle.

Activating/deactivating the reversing camera
From the multimedia screen select "Vehicle" > "Settings" > "Parking assistance" > "Reversing camera". Activate or deactivate the reversing camera and confirm your choice.

AUTOMATIC AIR-CONDITIONING/DEMISTING

Comfort and optimum visibility in winter and in summer.
Explain to your customer how the automatic air-conditioning and demisting work.
Remind them that this system is designed to make the passenger compartment comfortable, keep visibility good and optimise fuel consumption.

Controls
Describe in detail to your customer all the automatic airconditioning controls

(1) "Clear-view" key for demisting and defrosting the windows.

(2) Air-conditioning off key.

(3) Automatic mode on.

(4) Display panel.

(5) and (7) Ventilation speed setting.

(6) Passenger compartment air distribution setting (+).

(8) Passenger compartment air distribution setting (-).

(9) and (10) Air temperature control.

(11) Rear screen and/or heated rear view mirrors deicer.

(12) Air recirculation control.

Activating/deactivating the function
Press key (3). AUTO lights up on the display panel (4).
Explain to your customer that pressing key (9) increases the temperature, while pressing key (10) reduces it.

Defrosting/Demisting
Explain to your customer how to activate the electric rear screen and/or heated power mirrors demister by pressing key (11) (the warning light turns on). To exit this function press key (11) again or wait for demisting to stop automatically.
The "Clear View" function defrosts and demists the windscreen, front side windows and rear view mirrors.
To activate it, press key (1). The warning lights on keys (1) and (11) turn on, and AUTO is switched off on the display panel (4).
To deactivate the function, press key (1) or key (3). (AUTO lights up on the display panel).

• The maximum settings of 15°C and 27°C set the system to produce maximum cold or heat regardless of the ambient conditions.

DRIVING ASSISTANCE

Technology that significantly reduces emissions.

CROSS WIND STABILISATION ASSISTANCE
Explain to your customer that this feature optimises the Electronic Stability Control (ESC) and contributes to the vehicle's handling in cross winds.
This system helps maintain the vehicle's course by controlling the braking system.
Explain that when the system is triggered, the warning light on the dashboard comes on. The system is active from 70 km/h in straight lines.

ACTIVE EMERGENCY BRAKING SYSTEM (AEBS)

Working Principle
Add that this clever system analyses the environment and warns the driver when there is a risk of a head-on crash. Show them where the radar (1) is located.
Explain that the system computes the distance between the vehicle and the one in front, warns the driver when there is a risk of a head-on crash and may, if necessary, apply the vehicle brakes.

Operation
While driving (speed between 5 and 100km/h approx.), when there is a risk of colliding with the vehicle in front, the warning light on the dashboard blinks, and a warning tone sounds. Warning: at speeds above 100 km/h, the system can only identify moving objects (vehicles).
If the driver presses the brake pedal and the system still detects a potential collision, the warning light continues to blink and the warning tone also continues to sound until the system no longer detects any risk of collision.
If the driver does not react to the warning and the collision becomes imminent, the system applies the brakes.
Tell the customer that they may release the brakes by pressing down rapidly on the accelerator or turning the steering wheel to take evasive action.

Activating/deactivating the system
Show your customer how to activate/deactivate the system by getting them to press one of buttons (3) or (4) one after the other to select the "Active Braking" function on display panel (2).
Then press and hold button (3) or (4) for about 3 seconds to deactivate the system.
The warning light on the dashboard being permanently on confirms that the system has been deactivated.

NB: Up to 45 km/h, the warning and braking operate simultaneously;
Between 45 km/h and 80 km/h, the warning alone is activated. The brakes are only applied if the vehicle in front of you is in motion (brakes are not applied for vehicles at a standstill);
Between 80 and 160 km/h, the alert and braking are both triggered if the vehicle in front of you is in motion.

• Tell your customer that the system may remain deactivated if the gear shift lever is in neutral, the parking brake is activated, or the vehicle is in the middle of a turn.

REAR VIEW SURVEILLANCE ASSISTANCE
Explain to your customer that the rear view surveillance assistance camera provides an image of the surroundings at the rear over the medium and long distances via the screen (2) built into the front ceiling light.
The function is switched off automatically when going into reverse and 30 seconds after turning the ignition off.

• Explain to the customer that the rear view surveillance assistance camera has a blind spot that makes it completely unsuitable for parking manoeuvres. To prevent the system from being used incorrectly, the image is switched off when you shift into reverse.
• Objects that appear on the edges of the screen may be distorted.
• In very bright conditions (snow, vehicle in the full sun), the camera's view may be partly obscured.
• In low-light or poor weather conditions, the image on the screen may be of poor quality.

The Cockpit

MEDIA NAV EVOLUTION
A comprehensive, simple, clever and reliable multimedia system.
Help the customer get familiar with the system.
Renault Master is equipped with the Media Nav 4 multimedia system, which includes a radio, MP3-compatible CD player, USB and jack ports, and a Bluetooth^® function to pair a phone or listen to music via audio streaming.

Show them the main menu and its six "universes":

RADIO

• Show the customer the Radio sub-menus and how to access the DAB.
• Show them how to scroll through a list of their favourite radio stations, as well as how to save a radio station.

MEDIA

• Explain to the customer that they can use their favourite applications on Android Auto™ and Apple Car Play™
• Show the customer the Media sub-menus.
• Show them how to listen to their music (USB, jack, Bluetooth^® streaming).
• If the customer has their own USB stick, get them to try it out with their music.
• Depending on the customer's type of smartphone, help them get familiar with the voice recognition.

HANDS-FREE TELEPHONE
(BLUETOOTH^® COMPATIBLE)

• Show them the Telephone sub-menus.
• Help the customer pair and sync their phone.
• Show them how to view their directory and their voice and text messages directly in Media Nav 4.
• Invite them to dial a number and make a call using voice recognition.
• Explain to the customer that if their smartphone is compatible, they can synch it to the system and enjoy their favourite applications on Android Auto™ and Apple Car Play™.
  

DRIVINGECO²

• Tell the customer that this menu lets them access detailed fuel consumption data and provides tips on how to optimise fuel economy.

NAV

• Show your customer how to enter a destination and save favourites. Get them to enter the settings themselves.
• Get them to listen to the voice prompts.
• Tell them that they can update their maps for free within 90 days of vehicle delivery.
• Tell them how to update this function using a USB stick.
• Show your customer how to access real-time traffic information (danger zones, traffic disruptions and speed limits) (France only).
• Also let them know that they will see a suggested alternative route if there is a traffic jam.

SETTINGS

• Show you customer how to customise the system, create shortcuts and save their preferences.
  

ASSISTANCE AND ONLINE HELP

Below you will find the various sites available to help and accompany you while you use your vehicle.

RENAULT CONNECT
The site dedicated to multimedia assistance with specific videos and tutorials (use, updating, etc.).

renault.co.uk/renault-connect

MY RENAULT
The site dedicated to the management of your account and to the purchase of apps

my.renault.co.uk