Samsung Galaxy Z Fold3 5G / Z Flip3 5G (SCG11, SCG12) Manual

For Using the Product

Before you start using the product, be sure to read the "Safety Precautions" to ensure correct use.

• Communication is not possible even inside the service area in places where the signal does not reach (e.g. tunnels and basements). Also, communication is sometimes not possible in poor reception areas. Communication is sometimes interrupted if you move into a poor reception areas during communications.
• Since the product uses radio waves, the possibility of communication intercepts by third parties cannot be eliminated. (Though 5G/LTE/WiMAX 2+/GSM/ UMTS system has highly secure confidential communication features.)
• Use VoLTE (LTE network) to connect to Japanese emergency services. You cannot use 3G (line switching network) to connect to emergency services.
• Since the product is a radio station under the Radio Law, you may be asked to temporarily submit the product for inspection in accordance with the Radio Law.
• The IMEI information of your cell phone is automatically sent to carrier for maintenance and monitoring operational status of your cell phone.
• To use the product overseas, check the condition such as regulations of the country/region in advance.
• The Company is not liable for any damages arising from earthquakes, lightning, storms, floods or other natural disasters, as well as fires, actions by third parties, other accidents, intentional or mistaken operation by the customer, or use under other unusual conditions outside the responsibility of the Company.
• The Company is not liable for any incidental damages (change/disappearance of saved content, loss of business income, disruption of business, etc.) arising from use of or inability to use the product.
• The Company is not liable for any damages arising, for example, from malfunction caused by combination with connected devices or software not related to the Company.
• Captured image data or downloaded data may sometimes be altered or lost due to faults, repair or other handling of the product. The Company is not liable for any damage or lost income resulting from recovery of these data.
• It is recommended you save the important data on your PC's hard disk, etc. Whatever the cause of the defect or malfunction may be, the Company assumes no responsibility for alteration or loss of saved data.
• Contents saved in the product, such as contacts, mails and favorites, might be altered or lost in accident, fault, repair or mishandling. Be sure to keep a copy of important contents.
  Note that the Company assumes no responsibility for any damages or lost profits resulting from altered or lost contents.
• Note that content data (both charged or free content) saved with the product cannot be returned to the customer when the product is replaced for repair of a fault, for example.
• If an image is displayed for a long time, an afterimage may occur on the display but this is not a fault. To prevent afterimage and to conserve power, you are recommended to set the screen timeout time to a short time.
• Although the display used by the product is made using high precision technology, some pixels (dots) might not light or are lit at all times.
  Please note that this is not a fault.
• You are recommended to store copies of individual data such as photos and videos you took and music on your PC by sending each file as mail attachment, etc.
  Note, however, that you may not be able to make copies of any copyrighted data even by the above mentioned means.
• Do not discard the product together with regular trash. Please cooperate in the collection of the product (including optional accessories) when it is no longer needed to protect the environment and effectively use resources.

MEMO

• Reproduction of the content of this manual in part or in whole is prohibited.
• The content of this manual is subject to change without notice.
• Some functions may not be available due to change OS specification/the service or terminate the service, etc.
• Every effort has been made in the preparation of this manual. Should you notice any unclear points, omissions, etc., feel free to contact us.

Safety Precautions (Observe Strictly)

• Before using the product, read the precautions below to ensure safe use and handling.
• These precautions are intended to protect you and others around you. Read and follow them carefully to avoid injury, damage to the product or damage to property.
• The signs below differentiate between the levels of danger that can occur if the product is not used within the specified guidelines.

		This sign denotes that "death or serious injury (*1) may directly result from improper use".
		This sign denotes that "death or serious injury (*1) may result from improper use".
		This sign denotes that "minor injury (*2) or property damage (*3) to property may result from improper use".

^*1 Serious injury: Loss of sight, injuries, burns (high/ low temperature), electric shocks, bone fracture, poisoning, etc. with subsequent complications and/ or those that require hospitalization or prolonged hospital visits.

^*2 Minor injury: Injuries, burns (high/low temperature), electric shocks, etc. that do not require hospitalization or prolonged hospital visits.

^*3 Property damage: Severe damage to property or live stock/pets, etc.

• Explanation of Prohibition and Mandatory graphical symbols used in this manual

Don't	Indicates an action that is not allowed.
No disassembly	Indicates that disassembly is not allowed.
No liquids	Indicates that use in a place where the product is likely to get wet or allowing the product to get wet is not allowed.
No wet hands	Indicates that handling with wet hands is not allowed.
Do	Indicates an action that must be obeyed at all times.
Unplug	Indicates that the power plug must be disconnected from the outlet.

Precautions common to the product main unit, internal battery, charging equipment, SIM card, peripheral devices

Don't
Do not use, store, or leave the equipment in a place subject to high temperature or in places where heat builds up (such as close to fires or heating devices, inside kotatsu or bedding, under direct sunlight, or in a car on an extremely hot day).
May cause fire, burns, injuries or electric shocks, etc.

Don't
Do not put the equipment into heating cooking device such as microwave oven, IH cooker or high-pressure container such as pressure cooker.
May cause fire, burns, injuries or electric shocks, etc.

Don't
Do not pour sand, soil or mud on the product or place the product directly on sand, soil or mud. Avoid touching the product with a hand covered with sand, etc.
May cause fire, burns, injuries, electric shocks, etc.

Don't
Do not charge the product if it is wet with liquids (drinking water, sweat, seawater, pet urine, etc.). Also, do not charge the product in a place exposed to water such as bathroom.
May cause fire, burns, injuries, electric shocks, etc.
For waterproofness, refer to the following: "Precautions for Waterproofness"

Don't
Do not subject the product to strong pressure or break the product. Especially when bringing the product putting in a pocket of clothes, do not let the product hit against surroundings or being put between the objects.
Doing so may cause fire, burns, or injuries due to internal battery damage.

* Examples to avoid

• Sitting or squatting with the product put in a pocket of trousers or skirt
• Putting the product in a pocket of outer wear and catching them in a door or a car door
• Stepping on the product on a soft object such as a sofa, bed, or bedding, or on a floor
• Putting the product between seats on trains or buses, etc.

Do not attempt to disassemble or modify the equipment.
May cause fire, burns, injuries or electric shocks, etc.

Don't
Do not remove the internal battery in the product.
May cause fire, burns or injuries, etc.

Don't
The rear cover of the product can not be removed. Do not remove the it.
May cause fire, burns or injuries, etc.

Do not let the equipment get wet with liquids (drinking water, sweat, seawater, pet urine, etc.).
May cause fire, burns, injuries or electric shocks, etc.
For waterproofness, refer to the following: "Precautions for Waterproofness"

Do not put liquids (drinking water, sweat, seawater, pet urine, etc.) into the charging jack or the external connection terminal.
May cause fire, burns, injuries or electric shocks, etc.
For waterproofness, refer to the following: "Precautions for Waterproofness"

DO
Use the optional equipment specified by the Company for the product.
Not doing so may cause fire, burns, injuries or electric shocks, etc.

Don't
Do not subject the equipment to strong forces, impacts or vibration such as being dropped, being stepped on, or being thrown, etc.
May cause fire, burns, injuries or electric shocks, etc.

Don't
Keep conductive materials (metal pieces, pencil lead, etc.) from coming in contact with the charging jack or the external connection terminal and keep dust from getting inside of them.
May cause fire, burns, injuries or electric shocks, etc.

Don't
Do not cover or wrap the product with bedding, etc. while using or charging the product.
May cause fire or burns, etc.

Don't
Do not stick metallic items (such as stickers that contain metal) on the wireless charger (sold separately) or the product.
May cause fire, burns or injuries, etc.

Don't
Do not place metallic items (such as straps and clips that contain metal) between the wireless charger (sold separately) and the product.
May cause fire, burns or injuries, etc.

DO
When charging with the wireless charger (sold separately), remove the cover, etc. with which the product is equipped.
It may fail to charge due to the material and thickness of the cover, and foreign objects such as dust between the product and the cover, which may cause fire, burns or injuries, etc.

DO
Turn the product OFF near highprecision electronic control equipment or electronic equipment using lowpower signals.
Failure to do so may cause the equipment to fail or malfunction.
* Examples of electronic equipment to avoid Hearing aids, implanted pacemakers or defibrillators, other electronic medical and other automatic control equipment, etc. Users wearing implanted pacemakers or defibrillators or other electronic medical equipment should check with the manufacturer or sales outlet about the effect of radio wave on the equipment.

DO
If charging is not completed after the specified charging time, stop charging.
Overcharging, etc. may cause fire, burns or injuries, etc.

DO
Turn the product OFF and stop charging before entering a place where there is a possibility of flammable gases being generated or where there is a possibility of dust being generated.
Ignition to flammable gas, etc. may cause explosion or fire, etc.

DO
When using in some facilities such as gas station, follow the instructions from each facility.
Do not charge in gas station, etc. When using the product in a gas station, etc., be careful not to drop it, especially do not use it during refueling.
Ignition to flammable gas, etc. may cause explosion or fire, etc.

DO
When anything is different from before, such as the equipment generates strange smells or strange sounds, emits smoke, produces heat, becomes discolored or deformed, etc. during use, charging or while being stored, then perform the following operations carefully.

• Remove the power plug from the outlet.
• Turn the product OFF.

If the above operations are not performed, this may cause fire, burns, injuries or electric shocks, etc.

Don't
Do not use damaged equipment.
May cause fire, burns, injuries, etc.

Don't
Do not leave on unstable places such as rocky stands or tilting surfaces

especially while the vibration mode set.
May fall and cause injuries, etc.

Don't
Do not store the equipment in extremely humid, dusty or hot areas.
May cause fire, burns, or electric shocks, etc.
For waterproofness, refer to the following: "Precautions for Waterproofness"

Don't
Children using the equipment should be instructed in proper operation by an adult. Make sure they use the product correctly.
May be accidentally swallowed, or cause injuries, electric shocks, etc.

Don't
Do not store the equipment reach of babies and infants.
Please pay particular attention to the storage places for small parts such as SIM card tray and SIM card removal tool (sample), etc.
May be accidentally swallowed, or cause injuries, electric shocks, etc.

DO
Exercise caution that the temperature of the product rises when the product is continuously being used for prolonged periods and while it is charging. In addition, be careful to not unintentionally touch it continuously if you putting it in a pocket of clothes or fall asleep, etc.
If you use apps, make calls, perform data communications or watch videos, etc. continuously or charge the battery, the temperatures of the product and the specified charging equipment (sold separately) may rise. Directly touching a hot part continuously, you may have redness, itching or rash on your skin, or it may result in low-temperature burns etc. depending on your constitution and/or health condition.

Main unit

Don't
Do not put the product in a fire or attempt to heat it.
May cause fire, burns or injuries, etc.

Don't
Do not puncture with a sharp object (nail, etc.), strike with a hard object (hammer, etc.), stomp on, or apply excessive force on the product.
May cause fire, burns or injuries, etc.

DO
If the substance inside the product gets into your eyes or mouth, etc., rinse with clean water and receive medical care from a doctor immediately.
The substance inside the product may cause loss of sight or poor health, etc.

Don't
Do not lighten the flash/light near eyes. Especially, when you capture babies or infants, keep the product enough distance away from babies and infants.
Such as vision disability may result. Accident such as injuries may result from being dazzled or shocked.

Don't
Do not turn on or emit the flash/light toward the drivers of car, etc.
May disturb driving and cause accident, etc.

Don't
Do not look at a flashing screen for a long time.
May cause seizure or loss of consciousness, etc.

Don't
Do not put liquids (drinking water, sweat, seawater, pet urine, etc.) or foreign objects such as metal fragments and flammable materials into SIM card slot. Please do not mistake the insertion location and direction of the SIM card.
May cause fire, burns, injuries or electric shocks, etc.

Don't
Do not expose the camera lens to direct sunlight, etc. for a long time.
The light-gathering capabilities of the lens may cause fire, burns, injuries, etc.

DO
When boarding an airplane, turn the product OFF or turn airplane mode ON.
As there are usage restrictions in an airplane, follow the instructions from the airline.
The product's signals may adversely affect on-board electronic equipment.
If you commit any prohibited acts, such as using the phone in an airplane, you will be punished in accordance with the law.

DO
When using the product in a medical facility, follow the instructions of the facility.
Turn the product OFF in areas where use is prohibited.
The product's signals may affect electronic equipment and electronic medical equipment.

DO
When you talk by setting hands-free, ringtone is sounding loudly or during standby, keep the product away from your ear.
And, when connecting the earphone/ microphone, etc. to the product and play a game, video or music, etc. adjust the volume moderately.
When using the hands-free call, loud noise sounds from the product.
Even in the standby mode, ringtone and vibrator may work suddenly.
Using continuously for a long time with too loud volume may cause a hearing loss, etc. And, if you cannot hear the sound around you clearly, it may cause an accident.

DO
If you have weak heart, be careful when setting the vibrate ringtone (vibration) or ringtone volume setting.
Surprised by sudden vibrate ringtone (vibration) or ringtone, it may cause harmful effect on heart.

DO
When you use electronic medical equipment, check with the equipment manufacturer or distributor to determine how the equipment is affected by radio waves before using.
The product's signals may affect the performance of electronic medical equipment.

DO
When the display or camera lens is accidentally broken, be careful of broken parts or exposed internal parts of the product.
Touching broken or exposed part may cause burns, injuries, electric shocks, etc.

DO
Should the internal battery leak or emit a strange odor, stop using the product immediately and move it away from fire.
The leaked fluid may catch fire and may cause ignition or explosion, etc.

DO
Take measures to prevent pets from biting on the product.
The internal battery may ignite, explode, generate heat or leak and may result in fire, burns, injuries, etc.

Don't
For using a motion sensor, check the safety around, hold the product and do not swing it more than necessary.
May cause injuries, etc.

Don't
If the display part is accidentally broken and internal substance leaks out, do not make the substance contact with your skin of face or hands, clothes, etc.
May cause eyes or skin problems, etc. If the substance gets into your eyes or mouth, etc. or comes into contact with your skin or clothes, rinse with clean water immediately.
And if it gets into your eyes or mouth, etc., rinse with clean water and seek medical care immediately.

Don't
Do not dispose with regular trash.
May cause fire, burns, injuries, etc.
Environmental damage may also be caused. If the product becomes no longer needed, follow the instructions given by the collecting municipalities.

Don't
If the internal battery leaks out, do not make the substance contact with your skin of face or hands, clothes, etc.
May cause eyes or skin problems, etc. If the substance gets into your eyes or mouth, etc. or comes into contact with your skin or clothes, rinse with clean water immediately.
And if it gets into your eyes or mouth, etc., rinse with clean water and seek medical care immediately.

Don't
When removing an SIM card, be careful of the nib of the SIM card removal tool (sample) as it may damage a part of your body such as fingers.
Touching the nib of the SIM card removal tool (sample) may cause injuries, etc.

DO
To use the product in a car, check with the automobile manufacturer or dealer to determine how the product is affected by radio waves before using.
In some vehicle models, the product's signals may cause the vehicle's electronic equipment to malfunction. In that case, stop using the product immediately.

DO
If you develop skin problems, stop using the product immediately, and see a doctor.
Itching, rashes, eczema, etc. sometimes occurs depending on your physical constitution and condition.
For parts materials: "Material List"

DO
When opening and closing the product, be careful not to pinch body parts such as fingers, etc.
If they get pinched in the gaps, may cause injuries, etc.

DO
Be sure to check that there are no metal fragments (such as cutter blades or staples) adhered to the magnetic parts used in the speaker, front camera, rear camera and magnet part, etc. of the product.
Adhesion of such fragments may cause injuries, etc.

DO
When watching the display, take a certain distance from the display in a fully bright place.
Watching the display in the dark or watching too close may cause diminished eyesight, etc.

Charging equipment

Don't
Do not use the specified charging equipment (sold separately) or the wireless charger (sold separately) code if it gets damaged.
May cause fire, burns or electric shocks, etc.

Don't
If you hear thunder, do not touch the specified charging equipment (sold separately) or the wireless charger (sold separately).
May cause electric shocks, etc.

Don't
Do not short the charging jack while it is connected to the outlet. Do not touch the charging jack with a part of your body such as your hand or finger.
May cause fire, burns or electric shocks, etc.

Don't
Do not pull or place a heavy object on the power cord of the specified charging equipment (sold separately) or the wireless charger (sold separately).
May cause fire, burns or electric shocks, etc.

Don't
When you insert and remove the specified charging equipment (sold separately) from the outlet, do not contact metal objects with the jack.
May cause fire, burns or electric shocks, etc.

Don't
Do not connect the voltage converter (travel converter for overseas travel, etc.) to the specified charging equipment (sold separately).
May cause ignite, heat or electric shocks, etc.

Don't
Do not apply excessive force to the product connected to the specified charging equipment (sold separately).
May cause fire, burns, injuries or electric shocks, etc.

Don't
Do not charge any parts wet with liquids (drinking water, sweat, seawater, pet urine, etc.) with the wireless charger (sold separately).
May cause fire, burns, injuries or electric shocks, etc.

Do not touch the code of the specified charging equipment (sold separately), USB cable, charging jack, power plug or wireless charger (sold separately) with wet hands.
May cause fire, burns or electric shocks, etc.

DO
Only use with the specified power source and voltage.
When charging the product overseas, use the specified charging equipment (sold separately) for global use. If incorrect power source and voltage is used, this may cause fire, burns or electric shocks, etc.
AC adapter: 100 VAC (Connect to the AC outlet for internal household use) AC adapter for global use: Between 100 VAC and 240 VAC (Connect to an AC outlet for internal household use)

DO
Wipe off any dust that accumulates on the power plug.
If the product is used with dust adhering to it, this may result in fire, burns, or electric shocks, etc.

DO
When you connect the specified charging equipment (sold separately) to the outlet, do not fail to properly connect to the outlet.
If not firmly inserted, this may result in fire, burns, or electric shocks, etc.

DO
When you disconnect the power plug from the outlet, do not put excessive force such as pulling the cord of the adapter with excessive force. Instead, hold the specified charging equipment (sold separately) to disconnect.
If the specified charging equipment (sold separately) cord is pulled on, this may result in scratches the cord, fire, burns, or electric shocks, etc.

DO
If you have electronic medical equipment such as an implanted cardiac pacemaker or an implanted cardioverter-defibrillator equipped, consult a doctor about the use of the wireless charger (sold separately).
The product's signals may affect the performance of electronic medical equipment.

DO
When unplugging and plugging in the specified charging equipment (sold separately) from and into the product, do not forcibly pull on the cord, etc., and straightly unplug and plug into the connecting terminals.
If not properly unplugged or plugged in, this may cause fire, burns, injuries, electric shocks, etc.

DO
Immediately discontinue use if the charging jack is bent or deformed.
Do not try to straighten and re-use a deformed charging jack.
The short of the charging jack may result in fire, burns, injuries, electric shocks, etc.

Always remove the power plug from the outlet when not using the specified charging equipment (sold separately).
If the power plug is left plugged in, this may cause fire, burns, injuries, electric shocks, etc.

Immediately remove the power plug of specified charging equipment (sold separately) from the outlet if water or other liquids (drinking water, sweat, seawater, pet urine, etc.) get into the specified charging equipment.
Adhesion of such fragments may cause fire, burns or electric shocks, etc.

Always remove the power plug from the outlet when cleaning the product.
Cleaning while still plugged in may cause fire, burns or electric shocks.

Don't
Do not touch a specified charging equipment (sold separately) continuously that has been connected to the outlet.
May cause burns, etc.

SIM card

DO
Be careful not to injure yourself (finger, etc.) with the cut section when handling SIM card.
The cut surface may be sharp, and it may cause injuries, etc.

Use of the product near medical equipment and inside a medical facility

DO
Wearers of the electronic medical equipment such as implanted pacemakers or defibrillators must carry and use the product at least 15 cm away from the implanted device.
The product's signals may affect the operation of the electronic medical equipment.

DO
When electronic medical equipment other than implanted pacemakers or defibrillators are in use outside of medical facilities such as in home care settings, check with the device manufacturer to determine how the device is affected by electrical signals.
The product's signals may affect the operation of the electronic medical equipment.

DO
When you can not move freely, etc. and you have difficulties to keep a distance of 15 cm or more from others, turn the airplane mode on or power off the product not to transmit signals.
There may be wearers of medical equipment such as implanted pacemakers or defibrillators around you. The product's signals may affect the operation of electronic medical equipment.

DO
When using the product in a medical facility, be sure to observe the _Do regulations of the facility.
The product's signals may affect the operation of the electronic medical equipment.

SIM card removal tool (sample)

Don't
The end of the SIM card removal tool (sample) is sharp. Do not use pointed at yourself or other people.
Doing so might hit yourself or other people resulting in injuries or loss of sight.

DO
If you develop skin problems, stop using SIM card removal tool (sample) immediately, and see a doctor. Itching, rashes, eczema, etc. sometimes occurs depending on your physical constitution and condition.
For parts materials: "Material List"

DO
Store the SIM card removal tool (sample) in a place where babies and infants cannot reach.
If it is accidentally swallowed, it might result in suffocation or injuries, etc.

USB cable (CtoC) (sample)

Do not use in places subject to direct splashing with water, pet urine or other liquids.
May cause overheating, fire, electric shocks, injuries or short circuiting of electronic circuits.

DO
If you develop skin problems, stop using USB cable (CtoC) (sample) immediately, and see a doctor.
Itching, rashes, eczema, etc. sometimes occurs depending on your physical constitution and condition.
For parts materials: "Material List"

Material List

Main unit (Galaxy Z Fold3 5G)

Part	Material	Surface treatment
Main display (touch panel)	Ultra- Thin Glass (UTG)+PET	AF coating
Main display surrounding area	PC	UV coating
Cover display (touch panel)	Glass	Printing, AF coating
Protective film (sample)	PET film	AF coating
Exterior case (side, top, bottom, rear)	Aluminum	Anodizing
Slit	PBT-GF45%	-
Hinge	SUS	PVD coating
Damper	PU Rubber	-
SIM card tray	PC	-
SIM card tray (side)	Aluminum	Anodizing
SIM card tray (rubber gaskets)	Si Rubber	-
Rear cover	Glass	Film laminating, AF coating
Side key / Fingerprint recognition sensor	Epoxy	Paint coating
Volume key	Aluminum	Anodizing
Rear camera window	Glass	Printing
Rear camera lens panel	Aluminum	Anodizing
Rear camera surrounding area	Aluminum	Anodizing
Flash/Light	PMMA	-
USB Type-CTM connection terminal	Corson alloy	Nickelpalladium plating
USB Type-C connection terminal surrounding area	PBT-GF45%	-
Speaker (upper, lower)	Aluminum	Anodizing

Main unit (Galaxy Z Flip3 5G)

Part	Material	Surface treatment
Main display (touch panel)	Ultra- Thin Glass (UTG)+PET	AF coating
Main display surrounding area	PC	UV coating
Cover display (touch panel) and surrounding area	Glass	AF coating
Protective film (sample)	PET film	AF coating
Exterior case (side, top, bottom, rear)	Aluminum	Anodizing
Slit	PBT-GF45%	-
Hinge	Aluminum	Anodizing
Damper	Silicon	-
SIM card tray	PC	-
SIM card tray (side)	Aluminum	Anodizing
SIM card tray (rubber gaskets)	Si Rubber	-
Rear cover	Glass	-
Side key / Fingerprint recognition sensor	Epoxy	Paint coating
Volume key	Aluminum	Anodizing
Rear camera window	Glass	AF coating
Rear camera surrounding area	Aluminum	Anodizing
USB Type-C connection terminal	Corson alloy	Nickelpalladium plating
USB Type-C connection terminal surrounding area	PBT-GF45%	-
Receiver/Speaker	PC	Urethane coating
Speaker	Aluminum	Anodizing

SIM card removal tool (sample)

Part	Material	Surface treatment
Main unit	SUS304	Barrel polishing

USB cable (CtoC) (sample)

Part	Material	Surface treatment
Cable	TPE	-
Plug (metal part)	SUS304	Nickel plating
Plug (outer covering)	PC	-

Handling Precautions

The following precautions are the main items that provided to prevent the product from getting a malfunction and to ensure that performance can be fully demonstrated. Thoroughly read these precautions to ensure correct use.

Precautions common to the product, internal battery, charging equipment, SIM card, peripheral devices

• In the following cases, do not use the product in places that have extremely hot or low temperatures, or high humidity. (Use within an ambient temperature range of 5 ℃ to 35 ℃ and a humidity range of 35% to 85%. However it can be provisionally used if it is 36 ℃ to 40 ℃.)
  • The product main unit
  • SIM card (when attached to the product main unit)
• In the following cases, do not use the product in extremely hot, cold or humid places. (Use within an ambient temperature range of 5 ℃ to 35 ℃ and humidity range of 35% to 85%.)
  • Charging equipment
  • Peripheral devices
• Clean the charging jack or the external connection terminal with dry cotton swabs, etc. every now and then. Soiled terminals might cause poor connection. Do not exert a strong force to clean the charging jack or the external connection terminal to prevent deformation.
• Clean the product with a soft dry cloth (such as the type used for eyeglasses). Forceful rubbing with a dry cloth may scratch the display. The display may be stained if splash or smear is left attached to the surface. Wiping the product using alcohol, thinner, benzine, detergent, glass cleaner, etc. might erase the printing on the outer casing or cause discoloration.
• Use the product as far away as possible from a landline phone, TV, radio, etc., may cause affect the product.
• The product may become warm while charging etc., depending on the situations, but this is not abnormal.
• Do not place the product near corrosive chemicals or in places where corrosive gas is generated. Doing so may cause a fault.
• Do not disassemble, modify or repair the product. Doing so might cause fault. Modification of cell phones is in violation of the Radio Law and the Telecommunications Business Act.
• Do not use the product while walking or driving a car or riding a motorbike or bicycle. Using the product while driving a car or motorbike is prohibited by law. Use of a cell phone while riding a bicycle may be punishable by some regulations.
• Do not use outlets or wiring apparatus beyond its rating when charging the product, for example, by connecting multiple devices to a single power strip.

Main unit

• The battery for the product is built-in and cannot be replaced by yourself.
• Do not fold the product in the reverse direction. That may cause the product to get damaged.
• When putting it into and carrying it in a bag, etc. keep the product closed. If it is left open, the main display may get scratched or damaged.
• Never use modified product. Use of a modified device violates the Radio Law and the Telecommunications Business Act. The product is compliant with rules on the technical standard conformance of specified wireless equipment based on the Radio Law and rules on the technology regulatory compliance of terminal device based on the Telecommunications
  Business Act. As proof of this, the "Technical
  Conformity Mark " is indicated in the product.
  How to confirm: On the home screen, flick up → [Settings] → [About phone] → [Regulatory information].
  If the modifications are made to the internal components, the certification of conformity with technical regulations will become invalid. Never use the product without the valid certification. Doing so violates the Radio Law and the Telecommunications Business Act.
• Take care not to place magnetized items such as magnetic cards, speakers and TV sets near the product, as it might cause malfunction. Putting a strong magnetism close to the product might cause false operation.
• Do not bring the product close to magnetized objects such as cash cards, credit cards, and prepaid cards. Doing so might result in loss of recorded information.
• The magnet is built into the product. Do not bring the product close to objects which could be affected by magnetism (credit cards and medical devices). For those who are using medical devices, please consult your doctor before using.
• When suddenly brought into a warm place from a cold place, or when in a humid location, or when used where temperature suddenly changes (e.g. near the air discharge port of an air conditioner), water droplets (i.e. condensation) sometimes are formed inside the product.
  Note that when used under conditions such as this, the humidity might cause corrosion or a fault.
• The device is not dustproof. Do not put fine particles such as sand into the device. Do not use, store or leave the product in dusty places. Doing so might cause fault.
• Do not cover the proximity/light sensor or the light sensor (Galaxy Z Fold3 5G only) with your finger or put a sticker on it. Doing so may hinder it from detecting the ambient brightness and functioning correctly.

Touch Panel

• The touch panel is designed to be lightly touched by fingers. Do not apply strong pressure with your fingers, or sharp-pointed objects (such as fingernails, ballpoint pens and pins) on the touch panel.
• Do not put stickers or sheets (e.g. commercially available protective films, peep prevention sheets) on the display. Doing so might hinder correct operation of the touch panel.
• Do not put sticky stickers or sheets (e.g. commercially available protective films, peep prevention sheets) to the main display.
• Do not press on the display or the front camera lens with pointed objects such as pen points or fingernails, etc. Do not apply excessive pressure.
• Do not press hard on the display, but lightly tap it.
• When folding the device, do not place any objects, such as cards, coins, or keys, on the display. Doing so might cause the product to break or damage.
• Do not apply excessive pressure to the area where the main display folds. Doing so may result in screen damage. Doing so might cause the product to break or damage.
• Unfold the product with both hands. Unfolding the device only with one hand might cause the main display to break or damage.
• When carrying the product in your pocket or bag, take care not to put the touch panel close to metals or other conductive materials, as it might cause false operation of the touch panel.

Internal battery

(The internal battery of the product is a lithium-ion battery.)
The internal battery is not fully charged at the time of purchase. Charge the battery before using the product. If you have not used the product for a long time, you should charge the battery.

• At extremely high or low temperatures, such as if you leave the product in a closed car during summer, the capacity of the internal battery decreases and so will the amount of time it can be used decreases. This also decreases the lifespan of the battery. Use the product at room temperature whenever possible.
• After charging the battery, it gradually discharges, even if you do not use the product. If you do not use the product for a long time, you should charge the battery as the internal battery may have discharged.
• The internal battery is a consumable item. If the performance of the internal battery does not recover (e.g. the usable time after each charge has become extremely short), stop using the battery as it is at the end of its service life.
  Note that you will not be able to use the product for a certain period of time. The battery lifespan varies depending on how the product is used.
• Depending on the use condition, the internal battery may be inflated as it comes close to the end of its service life. This is due to the properties of lithium-ion battery and does not pose any safety risks.

SIM card

Do not forcibly remove or insert the SIM card.

• You are responsible for any damage caused by inserting your SIM card into some other IC card reader/writer, etc.
• Do not put stickers, etc. on the SIM card.
• Do not insert an SIM card to which a conversion adapter is attached. Doing so may cause a fault.
• Do not performs actions that may damage the SIM card (e.g. using in high temperature areas, tossing into fire, allowing foreign matter to come into contact with metal part, subjecting to shock, bending, applying heavy load, getting wet, etc.). It may cause data loss or other malfunctions.

SIM card removal tool (sample)

• Do not force the SIM card removal tool (sample). Doing so might cause it to break or damage.
• When disposing of it, follow the rules regarding disposal in your area.
• Do not use the SIM card removal tool (sample) for any other purposes except for what is written in this manual, also do not use it on other mobile device. Doing so might cause the mobile device to break or damage it.

USB cable (CtoC) (sample)

• Do not use the USB cable (CtoC) (sample) for any other purposes except for data transfer of the product. Doing so might cause the mobile device to break or damage it.

Precautions for Waterproofness

• The product is waterproof to IPX8^*1 equivalent protection level (JIS C 0920) standard (based on in-house testing) when the SIM card tray is fully seated.
• Before using the product, thoroughly read the "Important precautions" for proper use. Failure to observe the safety precautions may allow water, sand or other foreign objects to enter the product interior and cause overheating, ignition, electric shocks, injuries, malfunction, etc.
  *1 IPX8 equivalent means that a phone keeps functioning after being slowly submerged to depth of 1.5 m in static tap water at room temperature, left there for 30 minutes and then taken out.
• au does not guarantee actual operations under all states. Malfunctions deemed to be caused by inappropriate operation by the customer are not covered by the warranty.

Important precautions

• To ensure waterproof property of the product, make sure that the SIM card tray is securely attached.
• Never open or close the SIM card tray when your hand and/or the product is wet.
• Do not immerse the product in or splash the product with liquid other than tap water (seawater, pool, hot spring, soap water, detergent water, water with bath salts in it, alcohol, beverages, seasonings, etc.). Also, do not use the product in places subject to splashing with pet urine. In the event that the product is splashed with such liquids, rinse off immediately with tap water.
• Do not place the product directly on beach sand, etc. Sand or other small particles might get inside the speaker, etc., causing the volume to drop. If sand gets into the interior of the product, it might cause overheating or a fault.
• Do not use the product underwater.
• Do not use or store the product in a bathroom, kitchen or other highly humid areas for a prolonged period.
• There may be some water remaining on the product even after draining it. The product can be used normally, but remember to keep it away from objects you do not wish to get wet. Also be careful as your clothes, bag, etc. may get wet from the water remaining on the product.
• You need to perform draining if water accumulates in the speaker, etc., temporarily making it harder to hear the sound.
• The product is not resistant to water pressure. Do not directly apply high water pressure to or immerse the product for a prolonged period.
• Do not wash the product using a washing machine or ultrasound cleaner.
• Do not immerse the product in a bathtub. The product is not heat resistant.
• Abrupt temperature changes may cause condensation to form and may result in malfunctions. Wait for the product to reach normal temperature when taking it into a warm bathroom, etc. from cold areas.
• The product does not float in water.
• Do not charge the device in the bathroom.

Charging

Accessories and optional devices are not waterproof. Check the following before and after charging.

• Never try to charge the product when the product is wet. Doing so may cause fire, burns, injuries, electric shocks, etc.
• Make sure that the product is not wet. To charge the product after it has been wet, drain the water thoroughly and wipe any remaining water using dry clean cloth.
• Do not touch the specified charging equipment (sold separately) with wet hands. Doing so may cause electric shock.
• Do not use the specified charging equipment (sold separately) in a bathroom, shower room, kitchen or lavatory. Doing so may cause fire, burns, injuries, electric shocks, malfunction, etc. Do not bring the product into a bathroom, etc. even when you are not charging it. Doing so may cause fire, burns, injuries, electric shocks, malfunction, etc.

Notes on using Bluetooth®/ Wireless LAN (Wi-Fi®) Functions

• The Bluetooth^® function and wireless LAN (Wi-Fi^®) function of the product conform to the domestic standards of Japan, FCC standards and EC Declaration, and have been certified.
• In some countries and regions, use of the Bluetooth^® and wireless LAN (Wi-Fi^®) functions may be restricted. Before you start using the product overseas, check the relevant laws and regulations of the country/region you visit.
• The 2.4 GHz band used by wireless LAN (Wi-Fi^®) and Bluetooth^® devices is shared by various other devices. For this reason, the communication speed and connectable range may be decreased, or disconnection may occur, due to interference from other devices.
• Do not use the product in places where electromagnetic waves are generated or near electric products, AV and OA equipment, or other magnetized devices.
• Subjecting the product to magnetic or electrical noise might increase noise and prevent it from performing communications. (The product is particularly susceptible to noise when it used near a microwave oven.)
• Using the product near a TV, radio or similar appliance might cause reception interference and disrupt TV images.
• The searching might not be successful if there are multiple wireless LAN (Wi-Fi^®) access points near to the product or the same channel is being used.
• As there are usage restrictions in an airplane, follow the instructions from the airline.
• The communication speed and connectable range vary depending on the distance between communication devices and obstacles.
  

2.4 GHz frequency band precautions

The frequencies used by the Bluetooth^® and/or wireless LAN (Wi-Fi^®) function of the product are in the 2.4 GHz band. In this frequency band, other similar wireless stations, in-plant wireless stations for mobile unit identification that require a license to use, such as factory production lines, specific small power wireless stations that do not require licenses, amateur wireless stations (collectively called "other wireless stations" from here on) are operated in addition to home electrical appliances such as microwave ovens, devices for industrial, scientific and medical devices.

1. Before using the product, make sure that "other wireless stations" are not in operation nearby.
2. In the event that instances of radio wave interference have occurred between the product and "other wireless stations", immediately either relocate the product or stop operation of the device (stop the emission of radio waves).

MEMO

• The connections between the product and all other Bluetooth^® and wireless LAN (Wi-Fi^®) devices have not been confirmed. Therefore, connections with all Bluetooth^® and wireless LAN (Wi-Fi^®) devices are not guaranteed.
• The product supports security features for wireless communications that are compliant with the Bluetooth^® and wireless LAN (Wi-Fi^®) standard specifications, but the security may not be sufficient depending on the usage environment and configuration. Be careful when making data communication using Bluetooth^® or wireless LAN (Wi-Fi^®) function.
• Wireless LAN (Wi-Fi^®) has the advantage that it can be freely connected anywhere within the radio wave range, as it uses radio waves for exchanging information. At the same time, there is a risk that a malicious third party may obtain unauthorized access if security settings have not been configured. You are recommended to configure security settings before using wireless LAN (Wi-Fi^®) at your decision and responsibility.
• The Company assumes no responsibility for leakage of data or information that may occur during Bluetooth^®/wireless LAN (Wi-Fi^®) communication.
• Since Bluetooth^® and wireless LAN (Wi-Fi^®) functions use the same frequency band, using the both functions at the same may cause radio wave interference resulting in decreased communication speed or disconnection from the network. If connection fails, stop using either of the Bluetooth^® and wireless LAN (Wi-Fi^®) functions. Bluetooth^® and wireless LAN (Wi-Fi^®) functions of the product use frequencies in the 2.4 GHz band.
  
• Bluetooth^® function: 2.4FH1/XX8
  The product uses the 2.4 GHz band. For FH1, FH-SS is used as the modulation scheme. The interference distance is about 10 m or less. XX8 uses other schemes and interference distance is about 80 m or less.
• Wireless LAN (Wi-Fi^®) function: 2.4DS/OF4
  The product uses the 2.4 GHz band. DS-SS and OFDM are used as the modulation schemes. The interference distance is about 40 m or less.
• 
  This means that all bandwidths can be used, and that bands of mobile unit identification devices cannot be avoided.

Available channels differ depending on the country. For use in an airplane, check with the airline company in advance.

5 GHz frequency band precautions

Wireless LAN (Wi-Fi^®) function of the product uses 5 GHz band. Using the 5.2 GHz band/5.3 GHz band wireless LAN outdoors is prohibited by Law (except when communicating with access point of 5.2 GHz high-output data communication system or relay station).

Notes on Data Communication Charge

• Since a constant Internet connection is possible with the product, data communication may be performed automatically by some applications, resulting in high data communication charges. Therefore, subscription to a data communication charge discount service or flat late plan is recommended.
• To browse homepages, download applications, communicate using applications, send/receive E-mails and configure various settings, connection to the Internet is required, to which data communication charge applies.

* Data communication charge does not apply to Wi-Fi^® connection.

Notes on Call Charge

• When you end a call, please make sure that the call is disconnected by performing the call ending operation. If you forget the call ending operation, the call charge will be high.

Take Your Manners with You as Well

Use of the product is not allowed in the following places!

• Do not listen music or watch videos while driving a car or riding a motorbike or bicycle. Use of a cell phone while driving a car or motorbike is prohibited by law. (Use of a cell phone while riding a bicycle may be punishable by some regulations.) Traffic accidents may be caused due to ambient sounds being hard to hear, or due to you being distracted by the screen display. Especially, be careful at the railroad crossing, station platform, or pedestrian crossing.
• As there are usage restrictions in an airplane, follow the instructions from the airline.

After-Sales Service

When asking for repair

During the warranty period	Repairs will be done based on the terms of services of the free-of charge repair warranty described.
Outside the warranty period	We shall repair the product for a charge as requested by the customer if repair renders it usable.

* The warranty is valid for one year from the day that you first buy the product.

• Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair.
  Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost.
• Recycled parts that meet the Company's quality standards are sometimes used for repair.
• Replaced parts by after-sales service are collected and recycled by the Company. They are not returned to customers.
• The product which is processed, remodeled, analyzed (including by modifying or analyzing the software (including by rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by the warranty and repair may be refused.
• The battery in the product is a consumable item and is not covered by the warranty.
• Accessories and samples other than the product main unit are not covered by the free-of-charge repairs warranty.

Performance parts for repair

The Company retains performance parts for repair of the product main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair" refers to parts required for maintaining the functions of the product.

Free-of-charge repair warranty

1. When you contact the repairs help desk, have the serial number (IMEI number) ready. You can find the serial number (IMEI number) on the product or on a sticker attached the box the product is sold in.
2. If this device malfunctions during the warranty period and during normal use that follows the precautions listed in the instruction manual, au will repair the device for free.
3. Repairs will not be free of charge in the following cases, even during the warranty period. (Or repair may not be possible.)
   1. If you did not follow the instruction manual and use the device correctly.
   2. If the device broke or was damaged by unauthorized repairs or modifications.
   3. If you had the device repaired at a facility that is not an authorized repair facility as designated by au.
   4. If the device breaks or is damaged due to an accident or your own negligence when you are using or handing the device. Alternatively, there are indications that the device was dropped, got wet, damp, or the like.
   5. If the device breaks or is damaged due to natural disasters, such as earthquakes, wind and flood damage, fire, damage from salt, or abnormal voltage.
4. Depending on how damaged the device is, repair may not be possible.
5. The Company assumes no responsibility for any damages or losses due to faults with the device.
6. The Company assumes no responsibility if an accident occurs in the event that you connect a device that is not designed to be used with this device.
7. The company does not offer on-site repairs.
8. This warranty is valid only in Japan.

* This warranty guarantees free repair based on the period and conditions listed above. Therefore, customers' legal rights against the issuer of this warranty and other business are not restricted by this warranty.

SIM card

The SIM card is lent to you by contracted carrier. In case of loss or damage, the card will be replaced at your expense.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Samsung Galaxy Z Fold3 5G / Z Flip3 5G (SCG11, SCG12) Manual