SAMSUNG Galaxy A11 - Smartphone Quick Start Guide

SAMSUNG Galaxy A11 - Smartphone Quick Start Guide

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SAMSUNG Galaxy A11 - Smartphone Quick Start Guide

Getting to know your device

Device Overview

Phone setup

Inserting a SIM/microSD card

Inserting a SIM/microSD card

  1. Use the tool to open the SIM/microSD card tray.
  2. Place the SIM card and the optional microSD card (sold separately) into the tray with the gold contacts facing down.
  3. Before turning on your phone, charge it fully.

Power your phone off

Touch and drag the Notification bar down and tap Power > Power off .

Use only charging devices and batteries approved by Samsung. Samsung accessories are designed for your device to maximize battery life. Using other accessories may invalidate your warranty and may cause damage.

Bixby Home

Bixby Home allows you to quickly set reminders, create voice dictation, search and access content on your phone and on the Internet.

To launch Bixby Home, from the Home screen swipe right and follow the prompts.

For more information visit

Bixby Home Feature

Touch screen

  • From the Home screen, swipe up or down to access Apps.
  • Tap Recent to view recently viewed apps.
  • Tap Back to return to the previous screen.
  • Tap Home at any time to return to the main Home screen.
    • Press and hold to launch Google Assistant.

Notification panel

Get quick access to alerts, including new messages, emails, and software updates.

  • Touch and drag the Notification bar down to see the Notification panel.
    • Swipe down to display additional Quick settings.
    • Swipe right to clear individual notifications, or tap Clear to clear all notifications.


Tap and hold a blank space on a home screen to personalize:

  • Wallpaper: Change the look of the Home and Lock screens with a variety of wallpapers.
  • Themes: Change the look for system screens and icons.
  • Widgets: Quickly drag a widget to an empty space on a Home screen for quick access to applications.
    • To move a widget, hold and drag it to a new location.
    • To delete a widget, touch and hold it, and then tap Remove from Home.
  • Home screen settings: Customize the look of the Home screen.
    • To add a Home screen, scroll to the right (a screen is displayed with a plus sign) and tap .
    • To delete a Home screen, touch and hold the screen, and then tap .

Calls and voicemail

HD Voice capable

Enjoy crystal clear conversations with HD Voice!

Make a call

  1. From the home screen, tap Phone .
  2. Select an option to place a call:
  • Keypad: Manually enter telephone number.
  • Recents: Return or retry a previous call.
  • Contacts: Call from your address book.

Call waiting

To answer a new call while you have a call in progress:

  • Touch and slide in any direction and tap an option.

Check voicemail

  1. From the home screen, tap Phone .
  2. Tap Voicemail .

To experience Cricket HD Voice, both callers must have a compatible HD Voice capable smartphone and make the call over Cricket's LTE Network or a compatible network. Cricket's LTE coverage is not equivalent to its overall network coverage. HD Voice calls made on a compatible device and on the LTE network may not experience an HD Voice connection at times of network congestion. Other carriers' networks may interoperate with Cricket's LTE network to support an HD Voice call.


Send a message

  1. From the Home screen, tap Messages > New message .
  2. Enter a phone number or contact name in the Recipient field.
  3. Tap Enter message and enter your text or touch and hold to create an audio message.
  • Tap to attach an image from the Gallery, capture an image or record a video.
  • Tap for more attachement options
  • Tap to toggle
  • Tap to add an emoticon
  • Tap to add a sticker
  • Tap to add a GIF
  • Tap for speech to text
  1. Tap to send the message.

Please don't text and drive.


Email setup

  1. From the home screen, swipe up for Apps, and then tap the Google folder > Gmail .
  2. Tap Got It > Add an email address and follow the prompts to setup.

Create and send an email message

  1. From the home screen, swipe up for Apps, and then tap the Google folder > Gmail .
  2. In the top right, tap your profile picture to switch between accounts.
  3. Tap Compose and enter your content.
  4. Tap to add attachments.
  5. Tap to send message.

Note: To set up your corporate email, contact your IT administrator.

Useful apps

These services make using Cricket even better and easier!

myCricket: Access billing, make a quick payment, view usage and access support from the palm of your hand.

Visual Voicemail: Quickly view, access and play back your voicemail messages, easily save important numbers to your Favorites lists and respond to messages by calling back or texting.

theSCOOP: Get news, local weather, sports scores, entertainment and more right to your phone.

Samsung Members: Get expert support, community connections, insider tips & exclusive perks.

Visit for more information.

Camera & video

Take a picture

From the Home screen, tap Camera

  • Tap to take a photo.
  • Pinch to zoom in or out.
  • Tap or swipe up to take selfies.
  • Swipe right or left to select a shooting mode.

Record a video

From the Home screen, tap Camera , then swipe left for VIDEO.

  • Tap to start recording.
  • Tap or swipe up to record selfies.
  • Tap to capture a picture while recording.
  • Tap to pause recording.
  • Tap to end recording.

Share a Picture or Video

  1. After taking a picture, tap the Image viewer at the bottom of the screen.
  2. Select the photo or video you want to share, and then tap Share .
  3. Select the desired option to share your photo or video and follow the prompts.

Note: Press the Power key twice to quickly launch the camera app.

More information

On the web

Detailed support information, including device specifications and full user manual, are available at

On the phone

  • Call Customer Care at 1-855-246-2461
  • Dial 611 from your phone


Cricket offers a full line of accessories.

Visit or your local Cricket retailer.

© 2020 Samsung Electronics America, Inc. Samsung and Galaxy A are trademarks of Samsung Electronics Co., Ltd. Screen images simulated. Appearance of device may vary.

© 2020 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are trademarks under license to Cricket Wireless LLC.

Documents / Resources


Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download SAMSUNG Galaxy A11 - Smartphone Quick Start Guide


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