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Fanvil LINKVIL CA400 Faq & Troubleshooting
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Fanvil LINKVIL CA400 Faq & Troubleshooting

Fanvil LINKVIL CA400 Faq & Troubleshooting

All-in-one conference solution
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CA400
All-in-one Conference Solution
Frequently Asked Question
&
Troubleshooting
Version History
Version number
Author
Date
Notes
1.0
Gloria.NING
3/6/2024
The first version
1

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Summary of Contents for Fanvil LINKVIL CA400

  • Page 1 CA400 All-in-one Conference Solution Frequently Asked Question & Troubleshooting Version History Version number Author Date Notes Gloria.NING 3/6/2024 The first version...

  • Page 2: Table Of Contents

    Table of Contents PRODUCT SHORT INTRO .............. 4 SOLUTION HIGHLIGHTs .............. 4 PRODUCT KEYWORDS ..............4 FAQ: PRODUCT DESIGN .............. 5 Q1: Any software installation needed? .............5 Q2: What if i doesn’t have full-feature USB Type-C in the computer/laptop? ....5 Q3: Is there any battery equipped in the MS10 device? .........
  • Page 3 Q19: Any chance to convert my current language on the UI to another one? ....10 Q20: It seems that MS10 and RC10 are messed up after testing. What should I do? ..11 Q21: How to re-pairing the devices? ............. 11 Q22: Why do I see red-light on the “screen-sharing button”...

  • Page 4: Product Short Intro

    PRODUCT SHORT INTRO CA400 is an ALL-IN-ONE solution enables speakerphone, screen-sharing and wireless camera.No additional software needed! The solution contains following components: • MS10: Screen-sharing Speakerphone • RC10: Receiver Hub • CM70: 4K UHD Camera SOLUTION HIGHLIGHTS Easy to deploy No complicated system integration needed Hassle-free meeting preparation One USB-C enables speakerphone, screen-sharing and wireless camera...

  • Page 5: Faq: Product Design

    But in some conditions, the manufacturer may have some configurations for its specific purpose, and this may cause some incompatible issues. It’s recommended to utilize FANVIL’s camera, CM70 as the whole solution works perfectly with it in the box.

  • Page 6: Image" Be Separated

    As an UVC camera, CM70 support 4K UHD output (Effective-pixel reaches 8 megapixels). But as a wireless camera, due to the bandwidth and performance limitation, we limited it to 1080p to ensure the video transmission as smooth as possible. Usually, this resolution is good enough since most of the conferencing services supports only 720p or lower in the free version/service.

  • Page 7: Faq: Connection & Troubleshooting

    FAQ: CONNECTION & TROUBLESHOOTING Q9: How to check the firmware version? A: After connecting successfully for receiver and speakerphone,to check the version number on lower right corner of the screen. Q10: Why can’t I see the device signal when I connect the receiver to the TV/display via HDMI? Please check whether the source of the TV / display is selected for the correct HDMI port.

  • Page 8: Q12: I'm Using A Laptop Connected With Ms10 By H2C. What If The Usb-A/C And Hdmi Ports Are On The Opposite Sides

    Laptop USB Type Specification Table Q12: I’m using a laptop connected with MS10 by H2C. What if the USB-A/C and HDMI ports are on the opposite sides? An additional USB extension cable is required to extend the USB-A/C. The extension cable is included in the box. Q13: Can this solution work with mobile phones or Android tablets? We don’t claim it.

  • Page 9: Q14: What's The Differences Between Regular Webcams And Cm70

    Q14: What’s the differences between regular webcams and CM70 Regular webcams are designed for PERSONAL usage as the companion of PCs or laptops for better image quality in personal video communication. The webcams are implemented with relatively narrow FOV since it’s for personal. Some advanced webcams have sharp focus DOF, Depth of Field, fancy effects and face recognition.

  • Page 10: Q17: Why Do I See A Black / Blank Image While Utilizing Cm70

    situations. The idea of the design is to secure audio above all others. This often happens when multiple remote sites attend the same video conference, or low-bandwidth on local network. Workaround solution will be: 1. If there is a paid service, subscribe to it to get better CDN service and preserve bandwidth for your Video conference performance.

  • Page 11: Q20: It Seems That Ms10 And Rc10 Are Messed Up After Testing. What Should I Do

    Receiver LED indicator: Flashing Green: Connecting in progress. Static Green: Connection succeeds, ready for screen-sharing. Static White: Working. Q20: It seems that MS10 and RC10 are messed up after testing. What should I do? 1. Check if the SN# on the sticker of both devices are the same. If so, then it’s paired devices.

  • Page 12: Q24: Why Does The Computer Resolution Become Lower While Connecting To Ms10

    In camera “Settings”, switch the Flicker value between 50Hz and 60Hz to see whether this situation is resolved. This is caused by the variety of electrical system in different countries. Q24: Why does the computer resolution become lower while connecting to MS10? It’s caused by the resolution setting in the computer system.

  • Page 13: Q27: Why Can't The Device Be Identified When Upgrading Rc10

    The aspect ratio of the computer screen is fixed by the system settings. When the user sees this kind of situation, it’s usually caused by a 16:10 screen setting. And most computer and display is designed for 16:9. When the aspect ratio of the screen-sharing target and the computer source is different, the stripe may appear to fill out the blank space in “Duplicate mode”.